DEJAPAN Bewertungen 134

I’ve used this site since 2018 and honestly I have no issues. All my items arrive fast and packaging is always amazing and organized!

I've ordered many items through them over the past 2 years, probably close to about 30 packages worth. Items are always packed nicely and I've never had an issue with a missing or damaged item in my packages. Sometimes items sell out fast but they are pretty good at putting in the order once its requested. I've tried some other services but DEJapan is always my go to.

Ordered here twice and the process was very smooth. The communication with customer service was very efficient.

Excellent communication with customer service; always prompt responses! Attention to detail in packaging is always. The package arrived safely and secured.

DeJapan is fantastic. I have been using their services for the past six years consistently. Their customer service and purchase team are responsive and their warehouse staff packages items with a lot of care. The service fees have recently been modified, which has resulted in them being a bit less competitive with their competitors. However, I would still recommend this company if you need a proxy service to purchase items in Japan!

Very open and fast communications.
Order came ahead of schedule, meaning once finalised DeJapan did the shipping asap.

They are quite good, fees are comparable to bigger platforms but they add a bit more, eg a couple of times flagged a potentially fake item with me. Also with consolidation, total weight is quite close to the summary of weights of the parcels, not like a kilo extra as on some other platforms. They take a couple of days to consolidate though.

Fast & easy to work with. Great support too

Excellent service and communication. Friendly experience as well!

Great Shopping Experience.
Order was filled very quickly.
Super Fast Shipping, got my parcel in Aust within 3 days.
Hope to use your service again.⭐️⭐️⭐️⭐️⭐️🇦🇺🦘🐨

Excellent Access to Japanese Sites
Easy to Use
Very Well Organized
Many thanks!

Excellent customer service, I have only had positive experiences with them even though I order a lot more than the average person (multiple packages every month). Everything is easy to understand and their website is intuitive, the order process is very smooth even for external shops. Thank you so much to the Dejapan team!

You did not follow which you yourselves confirmed in WRITTEN! it caused me a loss of 3755 yen and then you compensate just 1000 yen ! What do you mean by compensation as a goodwill gesture !! You lunatics should have compensated my loss and on top of that paid as good will gesture. Do you even understand the meaning of good will ???

YOU FOOLS, CUSTOMS DECLARATION DOES GUARANTEE THE DUTY CHARGED!!!!!!!!!!

If yo do not know these basic thing then you should not be doing this business in the first place.

You can read it your self in the first FAQ section of Mumbai customs page - What is the "Duty Structure on import of consignments through Postal Mode/Courier?"

if you were literate enough you could have read the duty structure mentioned on the website. At the very least you could have asked about duty structure in email, instead of writing bluntly that you wont respond to my email even after accepting the mistake!

Used the service many times with no issues, fees are reasonable. The problem is I consolidated my order, rare and hard to find items. The sent me someone else’s order that was of no use to me and worth next to nothing, so much so they didn’t want it back. Problem is they sent my order to someone else’s and couldn’t recover it. I was very understanding as human error happens, however their refund has not even covered my outlays after PayPal exchange rate and fees. I pointed this out and they are not willing to even just make me whole - very poor.

Well they refuse to add discount to invoice. They say they can't change price of item. Other proxy services always included it. They added real price and then discount. I am from EU and I have problem to declare parcel to customs. Customer service is very unfriendly and just don't bother. Use different proxy please. It is so shady that they don't use small package.

They even deleted my account after I sent in the complaint to paypal. Can you believe that? What kind of business do they run?

Edit: 21.03.2025
Although I told that proxy the issue with their packaging and they sweet talking me as a customer, they still send parcels with lack of packaging. I just received another one with damaged poster.
They are clearly not trustworthy and should not be used as a proxy if you care about your items getting safely to you. This proxy does not care about customers, just money making. No claims will be worked on to the customers satisfaction. With last parcel arrival, I will delete my account with them.

They get two stars for having website offers in english before clicking on them and for fee of 100 yen.
I cannot recommend them as they do not care much about customer service when it comes to CLAIMS! I have lost around estimated 200 USD as they did not care much about good packaging. They blame the japan post office which is not correct. They used a box that is not for shippings. The slim box and the inside were crushed. dejapan refuses any responsibilities and refuse giving me my money back on the items. I bought RARE stuff, not possible to get again - I searched for the items for a long time and it was really difficult to do.

My respond to dejapan reply here to me:
Sorry dejapan. You are just talking, but there is no doing on your side. You just want to blame someone else. It is on hand that you did what you did and not taking any responsibilities. You do NOT take claims seriously.
Nothing you say here is the real thing you do. You cannot make my review in any way look good. I still have lost money. You dont want to reimburse me!
I am not buying anything from dejapan anymore. I just hope now that my last packages will be with me soon.
I need a clean slate to move on and cry over my money that I have lost with dejapan.

If looking up other reviews and other people's social accounts, it is clear that there is an issue in the packaging department. Many received damaged goods which were in perfect condition when bought.
I am done with proxy. I could not delete my account as they did that already for me as they dont want to handle my claims. Shameful.

What I like:
- Cheapest proxy service if you intend to buy more than 10 items. 100 yen handling fee is a price I couldn't find anywhere else.
- They usually respond to my email in 1 day. The customer service is friendly and helpful.
- My package came in perfect shape. I was scared that my eye shadows might crack due to surface mail, but they packed everything in a very strong box and added layers of bubble wrap.
What I don't like:
- It is difficult to find what you want on the search bar. You should access the websites that you want to buy from, search for your stuff in Japanese, and paste the link of the item into their website.
- They don't have small packet options to Canada.

I have no complaints, in the time I've used them I have never had a problem.

Each package I've ordered has arrived safe and in perfect condition, the extra packaging option and their methods of packing are top notch.
Any time I've talked to customer service they are very friendly and very professional, they're very prompt with regards, especially during business hours.
Very friendly!
The cost of using their service overall is reasonably fair, I've always chose extra packaging and the cheapest option available for shipping method, it's a solid deal for the overall quality of service they provide.

Overall DeJapan is one of the best shopping, shipping, and customer friendly services that I've ever used.
10/10,
I'm a customer for life.

Didn't realise there was no option for small packet. Was cheaper to discard parcel and order elsewhere, support refused. Couldn't recommend less. Would give less than one star if possible. Terrible customer service (they didn't help). Use fromjapan instead. Absolutely no reason to use this company over any other proxy service.