Devon Valley Holiday Village Bewertungen 104

TrustScore 5 von 5

4,8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

A quite truly beautiful place to spend a family holiday. Can't fault anything. That's why we bin coming here for the past 13years. Never met staff more freindly and helpful, from reception to bar staf... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very easy to book online. Plus the customer service is outstanding. Phone helpines are staffed all year round and staff go out of their way to help. It's the same when we're on holiday too. All staff... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Me and my family have been come here every year. We love it. Staff are so friendly and helpful. It's clean and tidy. My son loves it here. We're so upset to hear that it's not opening for this year. W... Mehr ansehen

Bewertet mit 5 von 5 Sternen

This is our happy place, have been several times this year and its still not enough. Was introduced to Devon Valley by friends and haven't looked back. Great base for exploring south Devon and beyond.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Ferienpark
  2. Tierfreundliche Unterkunft
  3. Unterkunft für Selbstversorger

Vom Unternehmen geschrieben

It is with much regret that we are announcing the closure of Devon Valley Holiday Park on December 1, 2022. Following our eight months of ownership, we have concluded that the park, after 20 years of a visible lack of investment, is neither profitable nor reflective of the standards we want to offer guests. The park will not open for the 2023 season, and all bookings will be refunded. In these uncertain and difficult times, with a looming recession and the business facing a 300% increase in electricity costs, along with increasing staff costs, it has been regrettably concluded that to continue running this park in its current format is no longer viable. Devon Valley occupies a unique waterfront location in prime South Devon. It therefore has much potential moving forward. However, its current condition has resulted in high levels of customer complaints, and it fails to provide a holiday experience befitting of its beautiful location. We know that for many of you, this will be a shock, and we appreciate the importance Devon Valley has played in your family holidays over the years. We sincerely thank you for your business and support. If you have a booking for 2023, please get in touch with us at 0344 557 5100. As you will appreciate, our staff will be busy dealing with many calls, so we request your patience while we process your refund. Thank you. Devon Valley Park Limited


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

104 Bewertungen

5 Sterne
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Bewertet mit 5 von 5 Sternen

Jewel of Devon.

Absolutely wonderful holiday enjoyed it so much did not want to leave we just love the sight, it is central for travelling around Devon towns there is plenty to do on the family friendly sight. It is a clean attractive sight with the option of catering options, play areas and entertainment.

28. Juli 2019
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Antwort von Devon Valley Holiday Village

Hi Janet, many thanks for your review and recommendation. We hope we can see you again soon at Devon Valley :)

Bewertet mit 5 von 5 Sternen

First DV visit but not the last "

Arrived at DV around 12.00pm enjoyed a coffee in the boathouse taking in the great view! Checked in around 12.30pm to be greeted by a very pleasant receptionist called Helen, was told caravan might not be ready till 4pm but would call us when ready. She called at around 2.30pm to say our caravan was ready for us, we had booked a bargain offer holiday a few days earlier so did not know our accommodation only that it would be a van. We was so pleased with our caravan it was clean tidy with a decking and a partial view of the estuary a bit of wear and tear In places but that was to be expected due to age of van. We had Fish and chips from the takeaway very tasty a bit pricey but nice size and nicely cooked. The pool was great lovely clean changing rooms and kept very clean made the most of the early morning adult swim. A fully stocked shop on site which wasn't to overpriced for a convenience store on site. This is a full facility site with play area, games room, and nightly entertainment, but not to big a site to loose its peace and tranquility. Great staff great views and will definitely be back. We was booked in for 4days leaving on the 26th July... We left early evening on the 25th July to miss early morning traffic our next visit will be longer to enjoy this site more!
Thank you DV team

28. Juli 2019
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Antwort von Devon Valley Holiday Village

Hello and many thanks for your review. It's great to read that you had such a pleasant time with us and I'm glad that you were pleased with your caravan that you booked through our Bargain Holidays offer. It's fantastic to see you'll be joining us for longer next time - we look forward to your return visit!

Bewertet mit 5 von 5 Sternen

Armada Gold Plus

Stayed for 4 nights in a caravan which was away from the main area's as I am a carer and needed some peace and quiet and that is exactly what I got. Was really close to the river and I could hear the laughter of the other residents in the main section but it was faded and did not disturb me. The Caravan was pleasantly decorated, clean and had everything in there you could need. Did not attend any entertainment sessions nor eat at the Boat House so cant comment on them sorry. This is a nice clean Holiday destination and loved every minute of it.

28. Juli 2019
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Antwort von Devon Valley Holiday Village

Hi Diana, I'm so glad to read that your holiday met your requirements and that we were able to make your stay special for you. We hope we can see you again soon!

Bewertet mit 4 von 5 Sternen

I love this place and it would be 5…

I love this place and it would be 5 stars if it wasn't for the constant mix up's at meal times.
Our chalet though clearly old and with a shocking view was spotless and served perfectly well as a base. Before we went I requested one that was as near to the facilities as possible because I struggle to walk and they did the very best they could for which I was grateful.
As always, the view from the park was amazing and as usual the staff were super friendly.
Meal times were a mish- mash of good and bad. I am a vegetarian that doesn't eat meat substitutes so I had the choice of beans, egg and fried bread. Personally I don't feel that's good enough. Where were the Hash Browns, tomatoes and mushrooms? A selection of three items every single breakfast is a very poor offering and most disappointing. Evening meals were again a bit hit and miss. The fish and chips were lovely as always and on the whole the mains were ok. The starters were pretty awful. I ordered pate and it arrived with un-toasted bread and no butter. I ordered egg mayonnaise, it arrived as a whole egg on a plate with a blob of mayonnaise and toast, a very odd combination. In the end we ordered something off the menu that you had to pay a supplement for because the starters were so bad, we shouldn't have had to do that really.
When we ordered sides they were disappointing too. It advertised 8 onion rings, one day we had 6 the next we had 5. Someone ordered garlic bread at £3.50, one slice arrived which we did complain about.
Puddings were always wrong, whenever we ordered an adults ice cream they send out a child's portion. Hot puddings arrived with cold custard. Why didn't we keep moaning until they got it right? To be honest we wouldn't have stopped complaining the whole time and it would have been an embarrassment. We're not like that and don't like to complain, we just expect things to be right.
I probably wouldn't go for half board again because I felt a bit like a second class citizen as we had to wait a long time for eggs to be cooked while those that had paid separate for their breakfasts had them served before us. I do expect the same level of service particularly as half board are your "bread and butter" customers who are going to eat there every day and therefore are more likely to buy drinks too.
Going back to other things I have to say that our bedding was deliciously white and crisp and a pleasure to sleep in and sitting on the terrace was a great joy.
I think it's time chalets were upgraded so that you don't have to pay separately for electricity, it's an inconvenient and dated concept.
My daughters family stayed in a fabulous caravan with breathtaking views from the balcony but alas as a dog owner these options are not available to me which is a shame. I understand that not all dog owners are respectful but the majority of us are and I think the £25 extra a visit I have to pay for the dog would more than cover the insurance should they do any damage.
I would go back but I'd love to have somewhere spectacular with a view and I wouldn't pay for half board.

27. Juli 2019
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Antwort von Devon Valley Holiday Village

Hello and thank you for your detailed review. Firstly, I'm glad our Reservations Team was able to assist in the allocation of your desired holiday home. We know how important this can be in getting your holiday off to the right start.

However, it does sound like your experience in our restaurant was below the standards that we would expect. I can absolutely understand how this impacted on both the enjoyment of your stay and the number of stars you believe we deserve in your rating. It is certainly not our intention to make Half Board guests feel less valued than other diners, but I can appreciate from the experience that you have described that you may have felt this way. Please rest assured that we will look into this for you to see how such instances may be avoided in the future.

Since all of our dog-friendly accommodation is kept in the same area of the park (near the dog exercise area), this is the main reason why our only dog-friendly caravans are in Farm Way. In addition, the carpeting in the living area of some of these caravans was replaced with hard flooring to be more suitable as a pet-friendly accommodation. As you note, all of River Way is pet-free, and I am sorry if this is disappointing.

We hope to see you again soon and offer you an improved level of service next time.

Bewertet mit 5 von 5 Sternen

Excellent park staff very friendly and…

Excellent park staff very friendly and helpful , beautiful scenery , food is good . Very good with children's entertainment, shows are good . Caravan was very nice and comfortable .

24. Juli 2019
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Antwort von Devon Valley Holiday Village

Hi Elizabeth, many thanks for your kind review. We hope to see you again soon :)

Bewertet mit 5 von 5 Sternen

We enjoyed a lovely 3 night stay with…

We enjoyed a lovely 3 night stay with our 2 little ones. It was fab and would definetly recommend it and would book to go again. Plenty for the kids of all ages to do. Staff are great with the kids and really helpful. Facilities are brilliant. Just what you want for a lovely relaxing break away.

23. Juli 2019
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Antwort von Devon Valley Holiday Village

Hi Kathryn, thank you for your lovely review. I'm glad that we were able to make your holiday enjoyable. Hope to see you again soon!

Bewertet mit 5 von 5 Sternen

We were a group of different ages

We were a group of three aged 5, 46 and 79! We all enjoyed our week at Devon Valley which suited all our age groups. The staff were excellent, knowledgeable and helpful.
The food in the restaurant was varied and good value, the takeaway very useful!
DV is in a beautiful setting, quiet and very green with the river on the doorstep! Another plus is that Teignmouth, Torquay and Exeter are all just a short drive away.
We all hope to visit again in the future and will recommend it to all our friends.

23. Juli 2019
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Antwort von Devon Valley Holiday Village

Hi Shirley, thank you for your kind comments and recommendation. I'm glad that you all enjoyed your holiday with us, and we do hope to see you again in the future!

Bewertet mit 5 von 5 Sternen

First time going to Devon Valley and…

First time going to Devon Valley and will definately go again. Fantastic accomodation and park. Nothing was too much for the staff. The kids entertainment was brilliant as was all the facilities. Would definately recommend.

20. Juli 2019
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Antwort von Devon Valley Holiday Village

Hi Emma, it's great to hear your first holiday with us was one to remember. Thank you for your recommendation - see you again!

Bewertet mit 5 von 5 Sternen

Fantastic holiday

Fantastic holiday! The staff are so friendly and amazing!! They really made our holiday one of the best we have ever had. View is fantastic!! Food was great lots to do. If you go make sure you look up the smugglers tunnel (2min drive) Sheldon and visit the secret beach. What a perfect location to stay!!!

18. Juli 2019
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Antwort von Devon Valley Holiday Village

Hi Deryn, thank you very much for your review. I'm glad our DV Team helped make your holiday so special. Hope to see you again soon!

Bewertet mit 5 von 5 Sternen

Fantastic weekend break

Just returned from a wonderful weekend break to the Devon Valley Holiday Village. Ideally located , just far away from town to make it a quiet break but close enough for the town and links to other villages.Reception was nice and staff really helpfull and knowledgeable, Our caravan was ready even though we were early so we could settle in and then head out for a drink in the pub, again great choices in drink and food and staff really nice. Sat outside with drinks looking across the river just perfect, couldn't have dreamt of a better location.The caravan was perfect for us and was better than i expected.Spotlessly clean and smelt lovely and clean.Had a great nights sleep but i must say the mattress was a bit firmer than i would like, but not an issue.We left the car by the caravan and opted to either walk or use the local buses, and buses leave regularly and are close to the park.I loved this park its one of the best i have stayed in and would love to go back soon.Perfect break

17. Juli 2019
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Antwort von Devon Valley Holiday Village

Hi Sarah, it was lovely to read your review - and even better to hear that we're one of the best parks you've stayed at! We hope we can see you again soon :)

Bewertet mit 5 von 5 Sternen

Fabulous relaxing break

Great location. Excellent service. Comfortable & clean accommodation. Great entertainment for all ages (if that’s your thing) or piece & quite if you choose. I highly recommend.
Tiny quibble - the mugs provided were so small ! Next time we will take our own.

17. Juli 2019
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Antwort von Devon Valley Holiday Village

Hello and many thanks for your review. It's great to hear that you enjoyed yourselves, but I'm sorry about the mugs. I've noted this comment for you as part of our aim to continuously improve. See you again soon!

Bewertet mit 4 von 5 Sternen

Devon valley

Have been to Devon Valley quite a few times over the years we had one bad experience last year which involved bad holiday makers but this was resolved very quickly by the team members.
Visited last weekend and had chalet big disappointed as was really dirty no bed linen left and fridge freezer door full off ice and broken BUT once I went to see reception this was sorted out straight away which was amazing 😉 well done Devon Valley you turnEd this around and made it a much better stay.
Will come back but hopefully get a caravan 😉

17. Juli 2019
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Antwort von Devon Valley Holiday Village

Hello and thank you for your review. I'm sorry to read that there were some issues with your accommodation on arrival, but I'm glad to see our Reception Team was able to sort this out for you.

If you are booking to stay with us next time through a newspaper offer, don't forget you can choose the Comfort Plus option (where available) to guarantee a caravan. Alternatively, just give us a call once you've had your confirmation so that we can note your preference. This will assist us in the allocation of your holiday home. See you again soon!

Bewertet mit 5 von 5 Sternen

What better way to spend your birthday..

Just returned from another weeks stay at Devon Valley. Nice to see it hasn't changed in the last 20+ years we've been coming. Lovely way to spend my birthday. Staff were really helpful and quick to help moving us to a different chalet when we had a problem with our first accommodation at the beginning of the week. Also lovely to see some friendly faces back on the entertainments team. Sam was really friendly and helpful and made you feel welcome into the park. Great entertainer who is a real asset to devon valley and the entertainments team. Fantastic location and looking forward to returning in September!

16. Juli 2019
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Antwort von Devon Valley Holiday Village

Thank you for your 5 star review! I'm glad we were able to assist in finding you a more suitable accommodation when you arrived. Thank you also for your kind words about our DV Team Starz. See you in September!

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service, very clean. Great restaurant food and value for money. Very peaceful. Surrounding areas I.e Dawlish warren, Teignmouth and Torquay only a 10 15 minute drive away.

13. Juli 2019
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Antwort von Devon Valley Holiday Village

Thank you for your recommendation and 5 star rating! Hope to see you again :)

Bewertet mit 5 von 5 Sternen

Fantastic 7 night stay from 5th July

Fantastic 7 night stay from 5th July. Stunning location, absolutely spotless accommodation and friendly knowledgable staff always available to help. Highly recommended. Can't wait to go again!

12. Juli 2019
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Antwort von Devon Valley Holiday Village

Thank you for your kind review! See you again soon :)

Bewertet mit 5 von 5 Sternen

this place is lovely

this place is lovely. relaxing beautiful views. staff are friendly and helpful. everywhere clean and tidy. food is amazing. Cant wait to go back.

8. Juli 2019
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Antwort von Devon Valley Holiday Village

Hi Michele, thank you for your review and kind words :) see you again soon!

Bewertet mit 5 von 5 Sternen

We have just had the most amazing week…

We have just had the most amazing week here at Devon Valley.
Our accommodation was a Gold static with the most amazing view across the Estuary, our accommodation was exceptionally clean and well maintained and offered everything we needed to have a comfortable week.

The entertainment on site is fantastic and offers something for everyone with the staff being friendly and engaging with the guests.

The facilities are all clean and well maintained and there is plenty to do for families or if you just want to sit and relax the views are amazing.

The holiday village is ideally placed with so much to do locally off site if you wanted to venture out.

We came to Devon valley pre season starting for the summer and yet we felt that the work ethic and enthusiasm of the staff even when faced with only a handful of guests at the end of the evenings was brilliant.

Overall we can’t fault this site and we will be returning.

5. Juli 2019
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Antwort von Devon Valley Holiday Village

Thank you so much for your great review, Katherine! We’re so pleased to read that we were able to help make your holiday so special. It’s wonderful to hear how much you enjoyed your stay with us, and we hope we can see you again very soon :)

Bewertet mit 5 von 5 Sternen

Beautiful & Tranquil Park.

This was a Sun Holiday package. Stayed in an Otter Bronze Caravan, which was lovely & clean. I have mobility issues & asked to be placed nr the dog exercise area & have a shower. These were both provided & as DV is a very hilly site, they made a big impact on my stay. The site was peaceful and my accommodation was in a beautiful location. Check in & out was great & the booking team very efficient, helpful & cheerful. I never visited the club house or restaurant, so am unable to comment on these. Overall, I really enjoyed my stay & think I will return next year.

4. Juli 2019
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Antwort von Devon Valley Holiday Village

Hello Mrs Barlow, thank you very much for taking your time to write us a review on Trustpilot :) it’s great to hear that we were able to make your stay with us special, and we look forward to seeing you again soon!

Bewertet mit 5 von 5 Sternen

Fantastic few days.

Fantastic few days.. very clean and tidy site. Will definitely be back .

3. Juli 2019
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Antwort von Devon Valley Holiday Village

Thank you, Stephen! See you again soon! :)

Bewertet mit 2 von 5 Sternen

Disappointed

Just returned from Devon Valley after 4 day stay. The accommodation was absolutely dire. We stayed in a chalet which we paid an update for. The floor was sinking and the entire place was damp. A tree was probably 6 feet away from the chalet entirely blocking out the daylight and any sunshine so we were in perpetual gloom. Also it was shedding millions of seed pods all over the decking and into the chalet. There was also no where to put a chair that would have been in sun around the chalet.
We updated to half board on arrival and I have to say the food was less than average. They ran out of corn flakes, brown bread, prawn cocktail etc. The floor of the restaurant was sticky all the time, as were many of the tables. Also saw chefs handling meat without plastic gloves and handling bacon, sausages etc, putting chips on plates. Oh yes, we had a constantly barking dog next door as it was left for many hours alone.
On a positive note the location is superb and views of the River Teign and surrounding countryside wonderful.

30. Juni 2019
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Antwort von Devon Valley Holiday Village

Hi Gill, many thanks for your review.

I am sorry that you did not enjoy your accommodation and that your stay was also spoilt by a barking dog. We want all our guests to have a great time with us. Therefore, we would certainly have tried to rectify this for you by looking for an alternative accommodation if you had let us know about the issues you had.

I apologise that a few items were unavailable from the menu and that you found the tables and floor to be sticky. Sometimes, the disinfectant spray used can have this effect. Please rest assured I have passed on these comments so we can identify where to do better next time.

Our chefs are fully trained to the appropriate levels of food hygiene. Handling meat with plastic gloves is not a requirement - and it may have the unintended consequence of discouraging the washing of hands.

I’m glad you enjoyed our location and the surrounding area. We would love to be able to welcome you back, so please do get in touch if there is anything we can do to help make another stay with us more pleasant. Thank you.

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