Diamond Home Support Bewertungen 

Diamond Home Support Cornwall. Are a brilliant company to work with. A brilliant team. Very supportive and understanding. And great communication. Always there to support you when needed. 100 percent great company.

Very helpful and cheerful nothing is too much trouble.
Made me feel very much happier and less inadequate.

Very professional, easy to speak to and all round great company to work for.

I have worked with Diamond Home Support Cornwall for around 6 years now and I really enjoy what I do. Karen, Mary-Anne and Brian are always happy to listen and help if you have any problems, and they communicate regularly with email updates of anything important. My experience with the Cornwall branch has been very positive and enjoyable.

Great company. courteous and efficient. Providing a great cleaning service

As a part of Diamond home support I felt very welcome from the get go. They are a great team and work extremely hard behind the scenes. I have no issues knowing if I need to pick up the phone with any issues they will be there for me. They keep us updated with information as and when and always praise us for our hard work. I feel appreciated and can say I would highly recommend them as a company.
Sarah

Really enjoy working for Diamond Home Support as it's a very professional company. The days and hours are of your own choosing and that's very difficult to find. Morag is a great support if you need her help with queries ect. I'd highly recommend working for this company.

I am a domestic cleaner with Cornwall Diamond Home Support, and have been with them for almost two years.l enjoy working with the clients l have. l am matched well with my clients.
There is always Support on the end of a phone if l need it.
I enjoy working for Cornwall Diamond Home Support, the service we provide is varied to meet the needs of our clients, and also the needs of the worker , which is just as important.

the lady who comes to clean for me goes above and beyond what I would expect a cleaner to do. Nothing is too much or too little for her to help me . I am very disabled and she has made my life more bearable

Very friendly, approachable and helpful. Always very greatful of the staff and the high standard of service provided to the client & tell you that regularly, personally it keeps me motivated and happy to be part of the team.

Diamond home support are a fantastic caring company to work for , I have been working for them for 6years now , highly recommend .

We have had cleaners from here for many years and been extremely happy. Nothing is too much trouble, excellent cleaners every time.

Great company to work for. They do their best to find us clients in our area, always there if we need any help or support! Would definitely recommend working for Diamond!

I have worked for Diamond Home Support since lockdown at all times I have found them to be a lovely company to work for. I would highly recommend to anyone wether it’s for cleaning or to work for they are so friendly and very efficient.

I genuinely look forward to my cleaners coming each week. 🧽✨

They get all those little bits that I somehow miss, and afterwards my home smells and feels absolutely lovely.

The girls are always so polite, friendly and professional. They just get on with the job, leaving me to get on with mine — which is exactly what I need!

It’s such a lovely feeling coming home to a clean, fresh house. I honestly wouldn’t be without them! ❤️

I had an end-of-tenancy clean agreed with Diamond Home Support from the outset, but the job wasn’t completed to that standard and the company refused to take responsibility or make it right.

From the very start, I made it clear that I wanted an end-of-tenancy clean, and their agents quickly confirmed and agreed to this before booking. However, once the clean was finished, the flat was not in an end-of-tenancy condition: there was still mould in the shower and residue left on the hob. I took photos of both issues and contacted the agent to explain that the work was not up to the standard we had agreed and that I expected either a partial refund or for the cleaner to come back and finish the job properly. Instead, my request was very quickly denied, with the company insisting that the agreement was only for a three-hour clean and that they were not responsible for returning the flat to an end-of-tenancy standard, despite my initial request and their earlier agreement.

The main problem here is not just the missed spots, but the mismatch between what was promised and what was delivered, followed by a refusal to acknowledge that mismatch. By redefining the job after the fact as “just three hours” instead of an “end-of-tenancy clean”, they avoid accountability for not meeting the standard they initially agreed to provide. For tenants, an end-of-tenancy clean is specifically about meeting a higher standard to protect deposits and avoid disputes, so selling that service and then disowning the standard seriously undermines trust. In short, Diamond Home Support agreed to an end-of-tenancy clean, left clear issues behind, and then refused to fix them or offer a reasonable remedy, shifting blame instead of taking responsibility.

Apart from being excellent at what they do, they are also caring and compassionate. When my husband died lately they were very good about changing hours and days to accommodate my needs in that terrible time.

We have had a really great experience with Diamond, who provide a fortnightly cleaning service. Our cleaner is very friendly and lovely, as well as skilled - she leaves our home spotless, which makes it really easy to relax in. We're particularly happy that we can book in fortnightly, as not every company allows this, and the price is very reasonable. The Diamond team also worked really hard at the beginning of our contract when our scheduled cleaner left at short notice; they pulled out all the stops to make sure we could still have our home cleaned and remained communicative and helpful throughout despite the stress for them! No complaints at all and would recommend to anyone!

Terrible overall experience. I have never left a review before but felt compelled to share this.
1) The first cleaner they organised didn't turn up, without any communication from the cleaner despite the day before saying they would be there. My wife had to wait around all day with our 9 month old baby not knowing what was going on.
2) Trying to give them a second chance, we booked another cleaner to start soon after. At no point in the booking process were we told to provide our own cleaning materials. Therefore the cleaner turned up empty handed. They said they could do the clean with our limited cleaning things, but I really wish we had said no:
- Every surface was left with streaks and layers of dried out product.
- Edges of rooms were left untouched by the hoover.
- The hoover was left broken.
- Numerous towels were left with bleach stains all over them.
Essentially the house was worse than before the clean and we had to stay up sorting it all out through the evening.

Despite all this, the worst part was that when we explained the issues about the towels and the hoover to Caroline (the person who organised the business), she said she would inform the cleaner and there has been no follow up since.

There has been no offer to remedy the damage and no accountability taken. This is very unprofessional and extremely disappointing.