We have had to ring quite a few times with queries to our bills. Things are added on that we have not asked for. We changed recently to Digital Fibre because they were cheaper than BT but now within... Mehr ansehen
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Das sagen Bewerter
Went live with this company on the 3rd June. Had no notification on this happening so came into work with no network. Had the modem sent but no phone for the business and have called twice now about t... Mehr ansehen
Went without phone lines for a week after switching over, and it takes 20-30 minutes for someone to pick up on their phones lines. It seems they’re taking on more volume than they’re able to handle. R... Mehr ansehen
Spoke to a representative named Tiahh who helped solve our issue quickly and without issue. This is an issue we'd been having for years now but she was able to square us up in no time at all.
Kontaktinformationen
First Floor, Rostrum House, London Road, Maidstone, ME16 8PY, Kent, Vereinigtes Königreich
- 0330 912 2819
- support@digitalfibre.uk
- digitalfibre.uk
3,6
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399 Bewertungen
Bittet Kunden um Bewertungen
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Hat 45 % seiner negativen Bewertungen beantwortet
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Tia was brilliant on the phone very…
Tia was brilliant on the phone very polite
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Thank you for your feedback. We’re pleased to hear that Tia was brilliant on the phone and very polite. We’ll be sure to pass your kind comments on to her.
I would leave 0 if I could
I would leave 0 if I could. Our business was approached by digital fibre, who stated they could beat our current bill with other providers for the same service. We agreed. This led to the biggest whirlpool of nonsense I've ever seen in my life......
A long story short, we plugged the equipment in and.....it didn't work. Nobody at their end could make it work. For weeks we had a drop in internet and phone troubles for month. It cost us a fortune to go back to other provider, and after exercising our 14-day right to leave the service, they still went ahead and ported over the other site (without our knowledge). This was in October, and we are STILL receiving bills from them, with threats of debt recovery from services we haven't had in 7 months..... and every time I email and call, there is no reply, no answer, nothing. Pressing 1 for a call back doesn't happen. A telecoms company who can't process information, receive emails or phone calls...... Stay well away rom them.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Sorry to hear about the experience you’ve had , that’s not the level of service we aim to provide.
We take issues like this seriously. Please send your account details via direct message and we’ll escalate this urgently to our billing and support teams to investigate and resolve the ongoing charges and lack of response as quickly as possible.
Absolutely no communication from…
Absolutely no communication from Digital Fibre despite sending more than 8 emails over the past two weeks. The phone lines are never answered, and the call back facility never returned.
We were sold the change to Digital Fibre on the promise that we would not pay a penny of any early termination fee. No communication regarding this from Digital Fibre, and the previous supplier just keeps raising early termination letters and invoices, which they are now chasing.
It is costing my business money chasing this company, and if you have any sense, I would avoid them at all costs.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
We are so sorry to hear about the ongoing problems you are having , Please send your account details via direct message so we can escalate this urgently and get the billing and contract issues properly investigated and resolved.
My phone call was received with much…
My phone call was received with much patience as I was not happy. Mae was kind and explained what the problem was a number of times until I understood.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
We’re glad to hear that Mae was patient, kind, and took the time to explain things clearly until you were comfortable and understood the issue. It’s good to know she was able to support you during a difficult call.
I was cold-called to switch from Sky
I was cold-called to switch from Sky.
There is supposed to be a cooling-off period of 2 weeks, but they pressed the button immediately. I didn't become a customer, but they’ve sent monthly messages asking for payment of a non-existent account. When I phone them, they apologise and admit that I've never been a customer and say they will update their records and have sent an email to that effect. All to no avail. Their behaviour is a nuisance and threatening. Phone calls and text messages do not stop them. Be warned.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
We’re sorry you’ve continued to receive calls and messages after being told you were not set up as a customer. We understand how frustrating and concerning this must be.
This clearly should have been resolved and your comments have been noted. Pleas respond to the request sent so we can investigate this for you.
Tiahh was helpful in explaining why I…
Tiahh was helpful in explaining why I had been charged ( still don't agree with the charge) but tiahh was polite, calm and helpful which helped a lot.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
We’re really pleased to hear that Tiahh was polite, calm, and helpful in explaining the situation, and that this made things a bit easier for you. We’ll be sure to pass your comments on to her.
I had a few teething issues with…
I had a few teething issues with digital fibre but gladly spoke to Mya from the technical team everything was soon resolved
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Thank you for your feedback. We’re sorry to hear there were a few teething issues, but we’re really pleased that Mya from the technical team was able to get everything resolved quickly for you.
Tiahh was very friendly and helpful
Tiahh was very friendly and helpful, I’ve had quite a few calls with Digital fibre in my time as a customer and although all customer service have been polite I’ve not always felt like I have solved the issues by the end of the call or felt like the actions proposed were going to be put into action.. Tiahh did a great job explaining things to me and solving the issues I raised. Dealing with these kind of issue is a personal dislike so having a very friendly and easy to talk to person on the end of the phone like Tiahh is super helpful! Thank you
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Thank you for your detailed feedback. We’re really pleased to hear that Tiahh was able to explain everything clearly, resolve the issues you raised and make the experience easier and more comfortable for you.
We’re also sorry to hear that previous calls haven’t always given you full confidence that issues were fully resolved or followed through , that’s not the experience we want for our customers. Your comments are really valuable and will be shared with the team.
We’re glad Tiahh was able to make a positive difference, and we’ll be sure to pass on your kind words.
If you need anything further, we’re here to help.
The lady Tiea was lovely to deal with
The lady Tiea was lovely to deal with, hopefully sorting out one of my ongoing problems, she was very helpful and had great customer skills M Norman
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
We're really pleased to hear that Tia was lovely to deal with and was able to help with your ongoing issue. It’s great to know she provided such a positive experience and strong customer service. We’ll be sure to pass on your kind words.
If you need anything further, we’re here to help.
I can only comment on my experience…
I can only comment on my experience today. Leanna was very helpful and sorted out my prioblem for me. Thank you Leanna.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Thank you for your feedback! We’re glad to hear that Leanna was able to help and sort out your problem for you today.
So far I have not had a callback from…
So far I have not had a callback from your automated telephone service(only once which said someone else would call me back, didn't happen) Queried bills still arriving from my old supplier, no call back but next day recieved a bill from you accounts dept. for 3 months service after 5 weeks of you taking over my service. very poor
20. April 2026
Antwort von DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Leanna was very articulate and…
Leanna was very articulate and friendly, made the process of sorting out my problem very easy,
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Thank you for your feedback! We’re really pleased to hear that Leanna was articulate, friendly, and made the process of resolving your issue easy.
Thank you to Leanna for helping me with…
Thank you to Leanna for helping me with my concern. She was reassuring on the phone and listened to me.
After the telephone call, Leanna had carried out what she said she would and a refund appeared in my account.
I am pleased on the whole with the level of customer service I have been receiving. The call back system works well when I have used it.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Thank you for your feedback, Charlotte. We’re really pleased to hear that Leanna was reassuring, listened carefully, and followed through on what she said she would do, resulting in your refund being processed.
It’s also great to know you’re satisfied with the overall level of customer service and that the call-back system has worked well for you when used. We’ll be sure to pass your kind words on to Leanna and the team.
very polite and helpful
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Thank you for your feedback! We’re glad to hear you found the service very polite and helpful. We appreciate you taking the time to let us know. If you need anything further, we’re always here to help
We have been with Digital Fibre since March 2025
We have been with Digital Fibre since March 2025, out of the 12 months only half of the invoices have been correct, overcharging seems to be their speciality, they do credit our account but trying to get through to customer services is a nightmare, they now have brought in a policy where the full credit is not refunded at once, it is pro rata back onto your account for the remaining period of your contract, even when the overcharging is a fault at their end. We were also told we would be charged £42.99 per month for the 24 month contract when we signed up, they have this month added a rental charge of £14.99 with no communication to explain why, I have spoken with customer services to say that charge will be added onto my account for the remainder of my contract, and their is nothing we can do about it, I would advise anyone thinking of signing up with Digital Fibre not to do so, I wish we had not,
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Spoke to a young lady named Bella who I…
Spoke to a young lady named Bella who I must say was so professional .Bella explained all my queries and offered alternatives .I would definitely endorse your business with people like her working for you .
13. April 2026
Antwort von DigitalFibre
Thank you for your feedback! We’re delighted to hear that Bella provided such a professional service and took the time to clearly explain your queries and offer alternatives.
They have no communications
They have no communications, no technical service, no knowledge. They can't even follow up an email or phone call, their internal escalation process does not work.
can't reach them i have been promised a better price and 3 phones for business, got 1 phone and bill went up too
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Absolutely disgusted by the Customer…
Absolutely disgusted by the Customer Service level deemed acceptable by the business.
My elderly mother has been significantly overcharged (in to the hundreds of pounds) and despite various emails and calls I have been given conflicting information, no route to resolution and ongoing overcharging.
Waiting on the customer careline for over an hour each time, waiting over 2 weeks for a response to emails.
I have no other option to progress via Legal and the ombudsman.
Shocking.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Antwort von DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Mae was great
Mae was great on the phone. Very helpful
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von DigitalFibre
Thank you for your feedback! We’re really pleased to hear that Mae was great on the phone and very helpful. We’ll be sure to pass your kind words on to her. If you need anything further, we’re always here to help.
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