Thank you again for another perfect pendant and necklace. They are beautiful and you guys are wonderful artisans! Love u guys. And also your package came so quickly so as always you’re on top of your... Mehr ansehen
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Das sagen Bewerter
Il pacco è rimasto bloccato alla dogana di Milano roserico per 11 giorni in quanto proviene da Paese extra CE...la catenina presentava n. 3 nodi ...bastava chiudere il moschettone prima di spedirla.... Mehr ansehen
Unternehmen hat geantwortet
Excellent quality jewels.. It's not the first time shopping from Divon. Whoever's behind this business must really love what they're doing and they do it with a lot of care.The packaging is so unique.... Mehr ansehen
Unternehmen hat geantwortet
Order number 11361 - order was placed November 25th . Receive the confirmation that they accepted the order and accepted the payment. December 5 was notified that my package would arrive by the 20th.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Modeschmuckgeschäft
- auch in
- Geschäft für Modeaccessoires
- Juwelier
- Juweliergeschäft
- Schmuckankauf
- Schmuckdesigner
Vom Unternehmen geschrieben
Founded in February of 2021 and based in London, Divon is a movement for creative unique Jewelry for people to discover their style. We strive to create unique Jewelry that encourages our members to tap into their creativity and explore their personal styles using the finest material for a Lifetime. Each Divon piece is crafted one by one. Putting all our Passion into every detail.
Kontaktinformationen
60A-60B WALM LANE, NW24RA, LONDON, Vereinigtes Königreich
- 07587768788
- infodivon@gmail.com
- divonlondon.com
3,5
Akzeptabel
146 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 76 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
I had placed an order but used the…
I had placed an order but used the wrong billing address so the said order did not go through. I immediately emailed customer support and they were able to correct my mistake. Originally shipping was estimated 5 - 12 business days as I live in the USA and it was coming from London however, I was shocked when my package showed up in just 3 business days 👌🏼❤️🔥
20. März 2023
Bewertung ohne vorherige Einladung
Horrible.
I placed an order on December 23 and I'm still waiting to receive it. The tracking history has not been updated since January 7 and after four emails sent no one answers. I have neither my order nor my money.
22. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von divonlondon.com
Hello Pere,
I'm sorry to hear that you have had such a poor experience with our company. We understand how important it is to receive your order in a timely manner, and we are disappointed to hear that we let you down.
We have reviewed your order and we apologize for any inconvenience caused by the delay in delivery and the lack of communication from our team. Please know that we take these issues very seriously, and we are working hard to resolve this matter as quickly as possible.
In the meantime, I want to assure you that we have refunded your money in full. We know that this does not make up for the inconvenience and disappointment you have experienced, but we hope that it will help to ease the situation.
Once again, I am deeply sorry for any frustration this has caused. If there is anything else we can do to assist you, please do not hesitate to let us know.
Best regards,
Team DIVON
I did not recieve any mail to warn me…
I did not recieve any mail to warn me about the different stages of my order. But,I had to pay taxes, even though it is specified that we " should not be required to make any further payments in relation to import VAT and duties of any kind at the point of importation of your order into the EU." As soon as I signaled this problem, the team answered me very quickly and refund me. A very good customer service and the jewerly is beyond reproach.
5. April 2022
Antwort von divonlondon.com
Hello Roxanne,
Thank you for taking the time to provide feedback about your recent experience with our company. We are delighted to hear that you are pleased with the quality of our jewelry and that you were happy with the service you received from our team, even though there were some issues with your order.
We understand that it can be frustrating when you do not receive communication about the status of your order. We apologize for any inconvenience caused by this and we will take steps to ensure that this does not happen again in the future.
Regarding the issue with import taxes, we apologize for any confusion caused by our website's language. We have reviewed our policies and updated our website to ensure that there is no ambiguity about import taxes for orders being shipped to the EU.
We are glad that we were able to resolve the issue for you quickly and to your satisfaction. Once again, thank you for bringing this matter to our attention, and we hope that you will continue to be a satisfied customer of our company.
Best regards,
Team DIVON
Muy bonita pieza
25. März 2022
Very nice and strong jewel
Very nice and strong jewel. Nice packaging and correct delivery, even if it took 7 days to be delivered whereas I paid for a quick delivery.
21. März 2022
Antwort von divonlondon.com
Hello Lesch,
Thank you for taking the time to leave us a review! We are thrilled to hear that you are happy with the quality of the jewelry and that the packaging met your expectations.
We apologize for any inconvenience caused by the delayed delivery, even though you had paid for a quicker shipping option. We will do our best to ensure that we continue to meet our delivery estimates in the future.
Thank you again for your kind words, and we hope to have the opportunity to serve you again in the future.
Best regards,
Team DIVON
i never received my order
14. März 2022
Antwort von divonlondon.com
Hello Giulia,
We are sorry to hear that you have not received your order. After reviewing your order, we discovered that there was an issue with the delivery and unfortunately, your package was lost in transit.
We understand how frustrating this must be for you and we want to do everything we can to make it right. Therefore, we have issued a full refund for your order. We hope that this will help to alleviate any inconvenience caused by the lost package.
Please know that we take these types of issues very seriously, and we will be working with our shipping partner to ensure that this does not happen again in the future.
Thank you for bringing this matter to our attention, and please accept our apologies for any inconvenience caused. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
Team DIVON
Antwort von divonlondon.com
Hey Paul,
Thanks for the awesome review! We're so glad to hear that you think our chain is the best and that the design is 🔥.
We love creating stylish and unique jewelry that our customers can rock with confidence, so it's always cool to hear positive feedback like yours.
Thanks again for your support, and we hope to see you back soon for more cool accessories!
Peace out,
Team DIVON
I love it 🤩
Divon Jewellery are unique, chic and easy to match with any outfit you have.
16. Februar 2022
Super great
Customers are extremly kind and so sweet!
I receved my order in 1week and the quality of the jewels are super great. I defenetly order again ❤️🔥
11. Februar 2022
Antwort von divonlondon.com
Thank you so much Chloe for you kind words. 🖤
All was right before I have to pay 20€…
All was right before I have to pay 20€ of customs to have my necklace because i liive in France...
26. Dezember 2021
Antwort von divonlondon.com
Hello Thomas,
Thanks for bringing this issue to our attention, we are so very sorry to read this has happened.
Once you have made payment for your order, all EU orders are shipped such that you should not be required to make any further payments in relation to import VAT and duties of any kind at the point of importation of your order into the EU.
We already have sent you an email regarding to offer you a solution.
Please check your email. :)
Excellent quality jewels.
Excellent quality jewels.. It's not the first time shopping from Divon. Whoever's behind this business must really love what they're doing and they do it with a lot of care.The packaging is so unique. Generally it has character and a nice aesthetic. Delivery is pretty fast too.! Considering the fact that my order came from abroad.. It surely worth every penny!
23. Dezember 2021
Antwort von divonlondon.com
Maria our friend!! You made us really happy with your comment!
Thank you very much for your comment and we hope you enjoy your new items very much!!
Let's keep in touch :)
Amazing company
Amazing company, very personal, beautiful jewellery and arrived the next day! Incredible service.
17. Dezember 2021
Antwort von divonlondon.com
Sheridan :)
Thank you very much for your feedback! We work very hard to offer our clients the best possible care and fast shipping!!
Excelente!!!
Excelente atención al cliente, tuvimos un pequeño problema con el envío y enseguida se pusieron en contacto para solucionarlo rápido y con la mejor opción para el cliente.
Muy contento y satisfecho con mi compra.
9. Dezember 2021
Antwort von divonlondon.com
Thank you so much for your kind words Alberto :)
Let's keep in touch!!
Victory necklace
Nice and original necklace taking care of the detail and shipping quite fast. Satisfactory purchase
5. Dezember 2021
Antwort von divonlondon.com
Carla :) Thank you so much for your review! We hope you enjoy your pieces as much as we enjoyed creating them!!
Dear Divon
Dear Divon,
I was looking forward to buy this necklace for my boyfriend since August. Thanks to the offer of Black Friday I finally got it. I knew from the first time I saw it on the internet til now that it is the perfect gift. I will wait until our aniversay to give it to him but you are wonderful and I can´t be more thankful!
Hopefully I get to buy myself sometime something.
Kind regards
Ps: My boyfriend is Greek and I think so are you so he will love it even more.
ευχαριστώ
5. Dezember 2021
Antwort von divonlondon.com
Victoria :) We're truly happy to read this Review!! Can't wait for your anniversary and looking forward for your boyfriend reaction!!
Ps: Yes we are Greeks :)
Ευχαριστούμε πολύ!!
Over the moon with my DIVON “Creation”…
Over the moon with my DIVON “Creation” purchase, absolutely beautiful✨Well packaged, fast delivery and another great aspect is that DIVON has incredible sustainability too! Would 100% recommend for any of you who want to support sustainable and handmade brands while still purchasing great quality products for you to express yourself with x
29. Oktober 2021
Antwort von divonlondon.com
Chloe :) We're so happy to read that you're enjoying your items! It means the world to us.
Hope to see you soon again!!
Excellence
Thank you DIVON! My order (necklace creation) was so pretty and a good particular attention with details. The order arrived on time. A lot of satisfaction! Well done DIVON!
29. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von divonlondon.com
Hello Matteo, we are happy to hear about your experience! Let's keep in touch :)
My order probably get lost but they…
My order probably get lost but they send me a new one and i received in 3days like they said to me.
Thank you Divon London.
21. Oktober 2021
Antwort von divonlondon.com
Thank you Athanasia :)) We're happy if you're happy! Thank you so much for your purchase and for trusting us!
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