Shannon was awesome! Although the photo process was a huge pain, she was patient and understanding. She explained everything in terms I could understand, answered my questions before I asked them an... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The agent Destinee was great and did exactly what she said she would do and make sure I was taken care of and all of my questions were answered. Smoothest car buying process I have ever been through... Mehr ansehen
I was reticent to purchase a car online initially, having only gone the more traditional dealer route in the past. But after my first phone call with Jaz who walked me through how the process works, I... Mehr ansehen
Unternehmen hat geantwortet
Jaz was SO helpful! We have never dealt with Driveway before and she explained EVERYTHING. She even answered questions that I didn't know I had. She made the process to finance with our OWN bank so ea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Kontaktinformationen
150 N Bartlett St, 97501, Medford, Vereinigte Staaten
- (888) 378-3929
- support@driveway.com
- driveway.com
4,2
Gut
4722 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
This has been the very worse company…
This has been the very worse company I’ve ever dealt with. When I received my Vehichle it had food and crumbs left in Vehicle. The car arrived damaged and I have been waiting over a months for my license plate and registration.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Rosalia,
It's understandable that receiving your vehicle in an unclean condition and discovering damage upon arrival created a disappointing start to your ownership experience. Waiting more than a month for your license plate and registration has only added to that frustration, which is truly regrettable as well.
Clear communication and timely follow-through are especially important when delivery condition and registration issues arise. This is certainly not the experience we want for our valued clients.
A Customer Care agent will be reaching out directly to discuss your concerns and review any outstanding next steps with you. We hope to have everything resolved for you soon.
Awful communication and dangerous practices
Two vehicles in a row were unavailable after I'd already put down a deposit and told they had secured the vehicle for me. Multiple hits on my credit for no reason and now I have a lower score and a notification that my email was leaked to the dark web since starting their process. Nick and Sergio take days to respond to basic inquiries and cannot be bothered to respond most of the time. Extremely disappointing service and awful process all around!
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Laine,
Being told a vehicle was secured, only to learn it was unavailable after a deposit and credit inquiries, is understandably frustrating. Having that happen twice, along with delayed communication, clearly left you disappointed with the process.
We also take your concerns regarding your personal information seriously. While a dark web notification may not identify how or where information was exposed, we recognize why receiving one during this experience would be alarming.
This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to learn more, address any outstanding concerns, and review what occurred.
Be Wary!
Was in the process of purchasing a vehicle from them and it didn't work out because they kept requesting additional documents. The problem started when I requested a refund. Took five phone calls, several text messages and a complaint with the BBB (Better Business Bureau) to finally get my refund.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Katrina,
It’s regrettable that we weren’t able to reach a deal and that the difficulties you experienced while requesting your refund added to your frustration.
Your feedback is being discussed internally as we continue looking for ways to improve our processes and better serve our customers. Thank you for giving us the opportunity to work with you, and we’re glad the refund has now been issued.
If you need any additional assistance with this matter or anything else, please don’t hesitate to contact our Customer Care team at (888) 378-3929 or support@driveway.com.
So professional and polite
So professional and polite. Great person and great company to deal with. We felt supported through this process!
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Feeling supported throughout the process can make all the difference, and we’re glad the team treated you with professionalism and kindness. Your compliments mean a lot to everyone involved. Thank you for choosing Driveway and for sharing your experience!
It was such a smooth experience
It was such a smooth experience.
Joy was very helpful and guide me throughout the whole process.
He made it super easy.
Thank you again
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Ruben, we’re happy to hear Joy made the experience of selling your vehicle smooth and easy by guiding you through the entire process. Her helpful support clearly made a positive difference, and we’ll be sure to pass your kind words along to her.
Thank you for choosing Driveway. We’d love to help again in the future!
Top notch communication from start to finish
Melanie was excellent throughout. She stayed in touch by phone, text, and email, and I always knew exactly where things stood. She was especially helpful while I was waiting on a lien release document, which took close to ten business days with the Labor Day holiday. Patient the entire time, and she kept the process moving. Top notch communication.
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Top-notch communication can make all the difference, Theo, and we’re glad Madeline kept you informed by phone, text, and email throughout the process. Waiting for a lien release can take some patience, especially around a holiday. It’s wonderful to hear she continued checking in, offered helpful support, and kept everything moving forward.
We’ll be sure to share your kind words with Madeline. Thank you for choosing Driveway, and we’d be happy to help again in the future!
Great communication
Driveway was so easy to work with and there communication was so impressive. If I needed help uploading photos and documents the immediately called me and everything was completed in hours. They also were the highest offer that I received. I normally don't give reviews but Driveway is the real deal. Huge shout out to Cedric he was really on top of his game and guided me through the process every step of the way and showed incredible patience and professionalism so thank you again Cedric. Dont hesitate to use Driveway.com they make selling your vehicle a hassle free experience.
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
When the communication is so impressive that it inspires someone who doesn’t normally leave reviews to share their experience, that means a lot to us, Randy!
We’re glad the team quickly offered help with uploading photos and documents, completed everything within hours, and provided the highest offer you received. Cedric’s patience, professionalism, and step-by-step guidance clearly added to the hassle-free experience.
We’ll be sure to share your huge shout-out with Cedric. Thank you for trusting Driveway with your vehicle sale and recommending us to others. When it’s time to sell another car, we’ll be ready to help!
Cedric did a great job and his…
Cedric did a great job and his initiative and proactiveness, reflected positively upon the driveway company. A promotion for Cedric should be considered!
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Being recommended for a promotion is quite the compliment, David! We’ll be sure to share your recognition with Cedric and his team. It's great to hear Cedric’s initiative and proactive support made such a positive impression during your experience.
Thank you for choosing to sell your vehicle to Driveway! We hope to work with you again one day.
Honest
Honest, seamless, truly a haggle free experience i had with selling my car to Driveway, i have nothing negative to say about the whole experience from start to finish, they offered more for my car than anyone else. I will definitely be doing future business with Driveway when I am ready to purchase.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
An honest, seamless, and haggle-free sale is exactly what we want for our customers, Ijaz. We’re glad Driveway offered more for your vehicle than the other options you considered and made the entire experience so positive.
Thank you for trusting Driveway with your vehicle sale. When you’re ready to make your next purchase, we’ll be here to help!
Joy and Shannon are the BEST!
Joy and Shannon were a pleasure to work with. Both provided genuine, phenomenal customer service at every step! Thank you!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
What an amazing shout-out for Joy and Shannon! We’re glad their genuine care and phenomenal customer service made the entire experience such a pleasure.
We’ll be sure to share your thoughtful recognition with both of them. Thank you for choosing Driveway, Michael, and we’d love to work with you again in the future!
It was very nice and easy experience
It was very nice and easy experience, everything went smoothly
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
We’re happy to hear selling your car to Driveway was easy and that everything went smoothly from start to finish.
Thank you, Manuel, for choosing Driveway. When it’s time to sell another vehicle, we’d love to help again!
Everything
Everything, my agent was amazing.
Jazz was on the phone with me for so long and we finally got to the finish line. I'm super happy I got to her.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
After spending so much time on the phone working through the process, reaching the finish line must have felt especially rewarding, Whitmoi. We’re glad Jaz stayed with you, provided the support you needed, and helped make your purchase happen.
We’ll be sure to share your wonderful feedback with her. Thank you for choosing Driveway, and enjoy every mile in your Acura!
I had an issue Jaz fixed it.
I had an issue, and Jaz fixed it — fast. Every time I tried to purchase a car from Driveway, I got the "We are experiencing a roadblock" screen with a phone number and a chat box option. I misunderstood this to mean that there was a pending order on the car, so I tried to purchase another car, then another; I attempted to purchase five cars over many weeks! Each time, I got the same "We are experiencing a roadblock" screen. Finally, I used the chat box to ask what was going on.
I got agent Jaz.
She was patient, understanding, and considerate, and best of all, she resolved the issue quickly and helped me purchase the car.
Am I somewhat embarrassed? Yes, but Jaz reminded me we all need some help from time to time. And she was *so* helpful.
Five stars to Jaz.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
After weeks of trying to complete a purchase, Garrett, we’re glad Jaz was able to quickly identify the issue and help you secure the car you wanted. We can tell by your feedback that her patient, understanding approach helped turn a confusing situation into a positive experience. And we especially love that she reminded you there’s never any reason to feel embarrassed about asking for help.
Five stars is an amazing compliment, and we’ll be sure to share your kind words with Jaz. Thank you for choosing Driveway, and enjoy your new Subaru!
They are very professional
They are very professional
And they help a lot every step in your process.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
We’re glad to hear the team was professional and helpful throughout your experience of selling your vehicle. Thank you for choosing Driveway, Pablo! Having support at every step can make the process much easier, and your kind feedback means a lot to us.
What can I say about driveway
What can I say about driveway. I bought my first car from them in 2021 and now again in 2026. My rep Ebony H was amazing. She helped me with my application and uploading documents. She answered all my questions and helped me find the perfect vehicle for my family. If you looking for a car, I love driveway. They get the job done with ease. Hit up Ebony H, she'll get you riding in no time.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Welcoming a returning customer is always special, Nichole, and your second Driveway purchase tells us we’re meeting our goal of earning customers for life.
We’re glad Ebony helped with your application, documents, and questions while guiding you toward the perfect Mitsubishi for your family. We’ll make sure she receives your wonderful feedback.
Thank you for trusting Driveway again. Safe travels in your new ride, and when it’s time for car number three, we’ll be ready to help!
Joy was very personable
Joy was very personable , patient, calmly persistent , and helpful. She was v kind also. It’s cuz of her that I chose to use driveway over the other competitors.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Choosing Driveway over other options is a wonderful compliment to the service Joy provided. We’re glad to hear her personable, patient, and helpful approach made such a difference throughout your experience. We’ll be sure to share your kind words with Joy so she knows how much her support was valued.
Thank you for trusting Driveway with the sale of your Subaru Crosstrek, Dija. When it’s time to sell another vehicle, we’d love to work with you again!
Cedrick did exactly the price we needed…
Cedric did exactly the price we needed for our vehicle thank you!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
We’re glad to hear Cedric helped you receive the price you needed for your Acura MDX and made the selling process work for you, Indira. He'll appreciate you kind words, and we all thank you for choosing Driveway. Please think of us again whenever we can next assist.
The staff members are extremely helpful!!!!
I had an exceptional experience working with Jaz at Driveway. I entered this process while rebuilding after a difficult financial situation, and Jaz treated me with patience, respect, and genuine care from beginning to end.
I asked plenty of questions—by phone and text—and she was consistently attentive, responsive, and thorough. She never made me feel rushed, judged, or like I was just another transaction. Instead, she remained encouraging, worked diligently on my behalf, and made sure I felt informed and comfortable throughout the process.
Thanks to Jaz working to find other options for me, I was able to purchase a beautiful 2024 Certified Pre-Owned BMW with low mileage and all the features I wanted. Her authenticity, professionalism, and commitment to helping me truly made the difference. I’m incredibly grateful that she didn’t give up on me. Driveway is fortunate to have her, and I would gladly recommend Jaz to anyone looking for a patient, knowledgeable, and genuinely caring sales professional!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Rebuilding after a difficult financial situation can make purchasing a vehicle feel especially challenging, Cory, so we’re glad Jaz brought patience, respect, and genuine care to every conversation.
From answering your questions to exploring other options, it’s clear her encouragement and dedication helped you feel comfortable and supported throughout the process. Finding a low-mileage 2024 Certified Pre-Owned BMW with the features you wanted sounds like an incredible outcome!
We’ll make sure Jaz receives your thoughtful recognition. Thank you for choosing Driveway and recommending her to others. Enjoy every mile in your BMW!
Expect uncertainty , and be patient, if you need a car quick DO NOT BUY HERE
The initial customer experience is great. Once you buy the car online, they are super quick to call and sort it all out. Once you pay for the car (I wired the money in full), the experience enters a phase of uncertainty. Like a normal human, I want my car as quick as possible once 20k+ is gone from my bank. But the process of getting the car starts leaving the control of driveway.com past this point, & its on the dealership to actual process your info, and hand off the car. Driveway uses some weird 3rd party car delivery service who has unreliable drivers who don't speak English, nobody seemed to know where the car was physically, I had to pester driveway day over day, finally got in touch with the car transporter they used, called the russian driver (who had my car)'s BOSS to even get a word where the car was physically. Driveway would tell me it was delivered, the car transporter said it was delivered, and guess what. My driveway was empty. It took another 2 days of hunting their driver down and constant pestering to get the car. I took 2 days off work because the promise ship date would be in the morning mid week and then they'd delay again. What a waste of vacations days that was. Driveway is definitely aware of this, hence why they are super vague as to when the car will come. From deposit to my physical driveway, it was a little over a month.... I had to drive with an expired temp tag for a week since driveway also uses another service to register the car. it can take up to 6 weeks from when driveway sends the request to actually get the physical plates and title. All their customer service can say is you have to wait. I had no title, registration, or real metal plates on my car for another month and a half after getting the car delivered. All in all I do love the car I got, it had some minor issues like needing new tires & rotors, but that's not their fault...just part of buying a car online when you can't see it in person.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hello Peter,
Waiting more than a month for your vehicle, followed by additional delays with registration and plates, understandably took away from the excitement of your purchase.
While it’s encouraging to hear the initial buying experience went well and that you’re happy with the vehicle, your feedback shows how clearer communication and more reliable delivery updates could have made the overall experience better. Customers should feel informed and supported without having to repeatedly seek updates or rearrange their schedules around changing timelines.
We appreciate your patience and the detailed feedback you’ve provided. A Customer Care agent will be reaching out to learn more about your experience and address any outstanding concerns you may have.
Excellent working with Driveway and…
Excellent working with Driveway and Shannon
Quick, easy, smooth communication.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway
Hi, thank you for your excellent review! We're thrilled to hear that you had a quick, easy, and smooth Driveway experience. Providing clear communication and a smooth process is always our goal, and we're especially glad Shannon helped make that happen. Thank you again for choosing Driveway!
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