Driveway Bewertungen 

Ebony H. helped me and was fantastic the whole way through im very grateful for how easy driveway is compared to going dealership to dealership searching. They have everything all in one placs this is my second vehicle purchase from them and im happy with it

My representative Natavis could not have done a better job. I'm elderly and tech challenged. He was patient, compassionate (I'm a disabled veteran) and went above and beyond to help me throughout the process. My recommendation to the Driveway Management team. He should be promoted and paid accordingly. This valuable guy, you need to keep. KUDOS NATAVIS!

My biggest concern with our Driveway experience is what happened once significant vehicle problems appeared during the 7-day return period.

We purchased a 2016 GMC Yukon through Driveway/Lithia in August 2026. The A/C was not functioning properly at or around pickup, and shortly afterward we noticed an unusually loud exhaust condition.

We reported the problems promptly and returned the Yukon to the selling dealership while Driveway’s 7-day/400-mile return period was still active.

Dealer-side evaluation identified approximately $3,295 in A/C and exhaust work, and we later documented substantial visible rust-through and deterioration in the rear exhaust/tailpipe.

During the same short period when we were expected to decide whether to keep or return the vehicle, we were trying to obtain complete diagnostic findings, technician information, pre-sale inspection/reconditioning records and other information necessary to understand what we had purchased. We did not receive everything we were requesting during that decision period, and we received different explanations regarding the exhaust.

We genuinely approached this expecting a collaborative solution. We liked the Yukon and wanted to keep it. We were not initially looking for litigation or trying to turn a repair issue into a major dispute.

In hindsight, however, as information remained incomplete, explanations changed and the resolution process became increasingly formal and release-driven, we felt we needed to begin documenting the entire experience rather than continuing to treat it as a routine customer-service matter.

Returning the Yukon also meant potentially unwinding the transaction and reapplying for financing after we had already sold our previous vehicle. With a pregnancy and our family relying on dependable transportation, that made receiving complete information during the 7-day period especially important.

The Yukon sold for about $14,995, while scheduled payments exceed $25,000 if the financing is carried through the full term. For that level of commitment, we expected significant issues discovered almost immediately to be addressed transparently.

To be fair, after escalation Driveway eventually offered to have both known A/C and exhaust repairs performed. We appreciated that offer. By then, however, our concerns had expanded beyond those two repairs to the vehicle’s overall condition and unresolved transaction/document questions.

The monetary-resolution option ultimately required signing a broad Release and Waiver containing an AS-IS acknowledgment, release language involving known and unknown pre-signing claims, confidentiality and non-disparagement.

From our perspective, compensation corresponding closely to already identified repairs is different from giving substantially broader finality concerning an unresolved transaction.

Within approximately three weeks of purchase, the check-engine light also illuminated and is now being independently diagnosed. We are not claiming without evidence that Driveway concealed the issue or that codes were cleared before sale. But another warning this soon reinforces why we have been reluctant to sign a broad release before understanding the Yukon’s complete condition.

We have attempted resolution through Driveway, Suburban Ford and Lithia corporate. Complaints are now pending with the BBB, Michigan Department of State and Michigan Attorney General. No final agency findings have been made.

We would still much rather resolve this fairly and voluntarily than spend additional time and resources on formal proceedings. But after extensive informal efforts, we are prepared to pursue the formal remedies available to us if necessary.

If you purchase through Driveway, my advice is to independently inspect the vehicle immediately and request all diagnostic, inspection and reconditioning information while your return period is still active.

We will update this review if the matter is resolved.

Great experience, easiest sale of a vehicle ever.

I would highly recommend them to anyone.

Damian

I have bought a BMW $71,000 I understand the car is 1 day and 20h drive from me it’s far but promising delivery 3-8 days before making down payment, then it’s been 16 days and they say the eta is Monday morning, and it’s been Tuesday and it’s still not there. They are saying it would be ready couple days after it arrived in the delivery dealership. So I guess 20 days almost to get your car you paid for + insurance. And remind you they told me they would call me once I requested information about warranty and other information they haven’t contacted me 5 days and I called back. And I messaged 3 of their workers no reply.

Vehicle received 08/30/2026, I'm writing this on 09/01/2026.
Horrible experience, I will be paying this off sooner so you cannot make money off a broken vehicle you sold me. I recently purchased a 2022 ilx with ONLY 66 thousand miles. Why must I have to fix the wheel bearing and the engine mounts on it. Very frustrating. The car shakes on anything above 60 mph, steering wheel and all. The engine is super loud and resonates inside the cab vibrates with the ac on and at idle. Car rides horrible for an Acura with 60k miles... It took me 4 weeks to get this car and I cannot even use the vehicle. Seriously FRUSTRATING. Staff are great and do respond quickly. Its just funny how quickly they get back to you when you want to buy a car, but when you have a problem with a car you bought from them they disappear. I did my most to make sure this was a good investment but when your lied to its kind of hard to do that. I put a ticket in yesterday, they should get back to me this afternoon. I will change my review if my issue is resolved...

9/7/2026- Update. Although, the reply from Driveway says that some one would reach out to help with these issues. No one has contacted me. I have continued to reach out via email, phone and text. Kassandra, who is assigned to my case is not responding. She stated that she would get in touch with their Lithia Service Center, but still nothing. I emailed Driveway as asked to initiate a cancellation per their promise and have gotten zero response. I will be escalating to the BBB and legal counsel at this point.

The process to pick a vehicle and the sale process was smooth. The sales team provided top notch customer service and were extremely responsive. The problems began when my vehicle was delivered. It is a 2023 Hyundai Tucson with 28,000 miles and a clean Carfax. When the vehicle was delivered multiple issues were immediately noticeable 1. Dents on the hood, 2. The driver seat was torn, 3. The service light was on stating that it was -650 miles beyond servicing - note the listing states that it had recently been serviced. Then, when driving the vehicle it shakes and veers to left when above 45 mph.

I immediately reported these issues to Driveway. Via email and phone. The customer service on this side of the transaction is horrible. I am getting the run around and have not been able to just return the vehicle. The promise of return in 7 days if you aren't happy is not honest. When I have called to do this, they redirect to their warranty, do not return phone calls or emails and put it on you as the customer to troubleshoot. This has become the worst car purchase and I will make sure to let everyone I know to stay clear of Driveway.

Ebony was terrific. She was helpful, professional, and just an all-around guardian angel through this whole process.

Ebony Was absolutely amazing. She found us a car that was newer and actually cost us less than the vehicle we originally wanted. She made the process really easy and kept constant communication. Definitely enjoyed working with her through this.

Couldn't give
less than 1 star or I would've given it negative 10. They replied to last review with more of those lies! Nobody has reached out to discuss my experience which is more like a nightmare. Claire or Clara dispatch rep sends same she is going on her weekend won't be office message and occasionally calls or texts to remind me they are idiots and still haven't assigned a carrier. Idk if they get more money for being liars or if it's natural. Stay away from driveway if you don't like dealing with incompetent fools and being ripped off . They have now RELISTED MY paid for car for sale on at least 7 sites including Lithia Hyundai of Fresno. They are all crooks. Beginning to wonder if they even have my car and what shape it will be in IF I ever get it. Such a blatant con. Karma is a ***** and hopefully you all get what's deserved for the countless ppl you've ripped off.

Very responsive! Really easy to process and looking forward to completing the sale. Will absolutely refer friends and use again. Thank you, Cedrick and Shannon!

For weeks, Driveway continuously solicited me to sell my vehicle and presented an attractive preliminary offer—around $4,000 higher than what I received elsewhere. This led me to believe they were genuinely committed to completing the purchase.

What followed was an exhausting process of constant requests for additional photos and documentation from multiple people. As a 78-year-old, I even felt compelled to climb a ladder to take requested photos of the vehicle's roof, putting myself at unnecessary physical risk just to comply in good faith.

After all that time and effort, I received a generic message stating the car didn't align with their strategy. If basic vehicle characteristics made it unsuitable, that should have been determined before subjecting me to weeks of back-and-forth.

The contrast with competitors is striking: the very next morning, I took the car to CarMax. The entire inspection, decision, paperwork, and payout ($11,500) were completed in under two hours.

While Driveway has every right to choose which vehicles to buy, their process lacks efficiency and basic respect for a seller’s time and safety. Customers deserve transparent evaluation upfront, not weeks of runaround
I sent the information to customer service as they asked me to do it . They have not even ackonledged it I also asked them to delete all my informatio as required by law.

Cedrick went over and above to help me get this done. He helped me with what might be simple for others but I couldn’t make it work and he did it with such respect and patience! I am so very pleased with his service!

Driveway was amazing to work with my agent Shannon was amazing as well thanks for everything

Carilyn and her customer service was great and they gave me a few THOUSAND more than CarMax! Would recommend to anyone

Shannon was amazing to work with and was very patient when I experienced some issues with taking the pictures required. She always responded to me quickly and was extremely knowledgeable and was able to answer all my questions.

Very responsive, informative and helpful!

Jaz explained everything very will. Helped me through the application process and was patient as i got my documents together. Very friendly and helpful staff.

Communication between dealerships and Driveway is atrocious. Also difficult to communicate with driveway

Cedrick was an awesome help right when he was needed! I appreciate him checking in on my progress when he could and got everything done in a timely manner. Couldn’t be happier.