I cannot recommend DTW Tools & Machinery highly enough. After a small mix-up with my order, the customer service team (Chris) was incredibly friendly, helpful and efficient resolving the matter entire... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Mehr ansehen
Unternehmen hat geantwortet
Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Mehr ansehen
Unternehmen hat geantwortet
Would like to thank DTW for outstanding customer service 🌟 Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Vereinigtes Königreich
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,6
Hervorragend
558 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy on line purchase and in time delivery
Delighted with my purchase, buying experience and delivery. Competitively priced offer
23. Juli 2025
Antwort von DTW Tools & Machinery Ltd
Hi BilBill6,
Thank you so much for the review. We look forward to serve you again.
Kind regards,
Christopher
Ordered a chainsaw on a Monday evening…
Ordered a chainsaw on a Monday evening online , came the day after 👍.
22. Juli 2025
Antwort von DTW Tools & Machinery Ltd
Hi David,
Thank you so much for the lovely review. We look forward to serve you again.
Kind regards,
Christopher
Great price of product
Great price of product
Delivered on time as they said it would be
Great service
27. Juni 2025
Antwort von DTW Tools & Machinery Ltd
Hi Alan,
Thank you so much for the review. We really appreciate it. We look forward to serve you again.
Kind regards,
Christopher
Responsive on queries and swift despatch.
Chose DTW on the basis of good reviews. Not disappointed. Clear website, good telephone response for advice and swift despatch. Ideal.
30. Juni 2025
Antwort von DTW Tools & Machinery Ltd
Hi Sharon,
Thank you so much for the review. We appreciate it and look forward to serve you again.
Kind regards,
Christopher
Used many times always been fast…
Used many times always been fast delivery and decent prices
23. Juni 2025
Antwort von DTW Tools & Machinery Ltd
Hi Paul,
Thank you for your lovely review. We truly appreciate it. We look forward to serve you again.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hi Armand,
Thank you so much for the review. We look forward to serving you again in the future.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hi Neil,
Thank you so much for taking the time to give us a review. We look forward to serve you again in the future.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hello Roy,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Very poor service
Very poor service. Product was in stock on website but the next day a phone call said it was out of stock for 3weeks. The product remained on the website showing in stock. Miss selling comes to mind
19. Juni 2025
Antwort von DTW Tools & Machinery Ltd
Hello,
Thank you for taking the time to leave us a review, although I am very sorry to see you weren't happy with the service provided.
After looking into what happened here, I can see that yes we had a delay unfortunately with despatching your order, however I can see that we extended the delivery times online, so yes the product will have appeared on our website but with that longer delivery time to make others aware.
Furthermore I can see when you ordered in the evening that we called early the next morning to explain the delay and offer the choice of waiting for it or receiving a full refund, so we ensured we were open and transparent about everything with you from the very beginning.
Once again we are truly sorry that we had this delay and the longer delivery times weren't showing at first, but I hope you can see that we did everything we could afterwards to ensure you had the best service and exerpience possible with us.
If you would be willing to discuss the issues further, we would really appreciate the opportunity to get your feedback. Please consider calling us on 01257 422 200 or emailing us on website@dtwtools.co.uk.
Kind Regards,
Dan.
Great customer service
Great customer service, gave clear updates, product arrived in very good condition. Happy buyer.
19. Juni 2025
Antwort von DTW Tools & Machinery Ltd
Hello,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
The product arrived swiftly thanks
18. Juni 2025
Antwort von DTW Tools & Machinery Ltd
Hi Charlotte,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hello G Clark,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hello Steve,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Ordered new stilh saw from DTW arrived…
Ordered new stilh saw from DTW arrived within a few days no hassle,great product & service from DTW Tools & Machinery Ltd
18. Juni 2025
Antwort von DTW Tools & Machinery Ltd
Hello Conor,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hello,
Thank you so much for taking the time to give us a review. We will love to serve you again.
Kind regards,
Christopher
Service
Excellent customer service went above and beyond to help me figure out what I needed. Will be using DTW again definitely
27. Mai 2025
Antwort von DTW Tools & Machinery Ltd
Hi Thomas,
Thank so much for the lovely review. We will be happy to serve you again in the future.
Kind regards,
Christopher
Thank you for your quick efficient…
Thank you for your quick efficient service. Everything going well and is easy to assemble.
Thanks again
22. Mai 2025
Antwort von DTW Tools & Machinery Ltd
Hi John,
Thank you so much for your lovely review. We look forward to serve you again.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hi Rob,
Thank you very much for the lovely review. We look forward to serve you again!
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hi Grant,
Thank you so much for the review, we value it a lot. We look forward to serve you again.
Kind regards,
Christopher
I purchased a generator from this…
I purchased a generator from this company, I have to say, it was a very straight forward transaction, from start to finish, with expert help from Sophie.
The Genie was delivered to N Ireland, in perfect condition & I saved myself quite a few quid, into the bargain, so many thanks to all at DTW Tools.
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von DTW Tools & Machinery Ltd
Hi Denis,
Thank you so much for the lovely review and mentioning Sophie too. I will make sure she gets the recognition for this. We look forward to serve you again.
Kind regards,
Christopher
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.