I cannot recommend DTW Tools & Machinery highly enough. After a small mix-up with my order, the customer service team (Chris) was incredibly friendly, helpful and efficient resolving the matter entire... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Mehr ansehen
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Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Mehr ansehen
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Would like to thank DTW for outstanding customer service 🌟 Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Vereinigtes Königreich
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,6
Hervorragend
558 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great communication.
Great communication.
Understood my requirements.
Helped with an early delivery.
Very good price too
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von DTW Tools & Machinery Ltd
Hello Ali,
Thank you for the great feedback and review. We really appreciate it. We look forward to serving you again.
Kind regards,
Christopher
Good and speedy service.
The whole ordering process was straightforward, and the tool we ordered arrived in good time. What more do you want when ordering online!?
29. April 2025
Antwort von DTW Tools & Machinery Ltd
Thank you for your review.
Pleased your ordering experience was easy. Also delighted to hear that the tool you ordered arrived on time and as expected.
We look forward to helping you with anything else you need in future.
Best wishes
Dominic.
Hyundai HYM460SPE Lawnmower
Hyundai HYM460SPE Lawnmower
1. The very first time:
• The grass was not that tall and the lawnmower was not cutting off
• Went twice over the grass – from left to right & vice versa still the grass was not cut and did two strips
• The height adjustment was lowered one notch
• Went over the same strips again then move to the third strip where there was a tree root
• The blade hit the root & the engine stopped
• I increased the height and carried on
• The blade was not working properly and was going in circles & the grass was mulching and ripped out of the lawn
• The blade dropped and went into the grass
• Stopped as the damage to both the lawn & the mower were obvious
2. The Lawn:
• Medium size - Not 100% level i.e. ditches and patches
• There are trees on the sides – some roots can be seen
• Bark & small pebbles
• Green Thumb maintain & look after the lawn and ensure it is green all year round
3. The old Lawnmower:
• Sovereign 375
• Acquired circa 8 year ago and used on the same lawn referred to in point 3 above
• Yearly serviced on site
• Still working in good order but a bit heavy for my wife to push & does not have a start push button
4. Complained:
• Goods were mis-sold
• When you Google a lawn mower that can handle uneven grounds, the machine pops up
• Tree root was not high from the ground
• Possible fault in the machine
• Possible damage while in transit/delivery
5. Hyundai Support:
• Refused to acknowledge or discuss the above
• Offered to collect the machine (at my cost) repair it (at my cost) and the expected repair cost to exceed the purchase price.
• No consideration, compensation or offer from neither the supplier nor the manufacturer.
6. Summary:
• They claim the best machine & best customer support unfortunately I have been let down big time.
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von DTW Tools & Machinery Ltd
Dear Ramzi,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate the opportunity to clarify the situation.
As we have explained previously, the manufacturer’s warranty—like all warranties—covers manufacturing faults or defects. It does not extend to damage caused by external impacts or misuse.
Based on the detailed images and description you provided, it is evident that the lawnmower blade made significant contact with a tree root or stump, with enough force to tear through the steel cutting deck. This kind of damage is not consistent with a manufacturing fault, but rather with accidental impact—something explicitly not covered by the warranty terms.
We understand your frustration, especially as this happened early in your use of the product. However, no product warranty can cover damage resulting from hitting hard, immovable objects such as tree roots or stumps.
We did offer to collect and assess the mower, but as this would fall outside warranty coverage, any repairs would have incurred costs, which we communicated transparently.
We are committed to supporting our customers, but we must also remain fair and consistent in applying warranty terms. We regret that this experience did not meet your expectations and welcome further dialogue if you would like assistance with repair options or advice for future use.
Kind Regard
Paul
Antwort von DTW Tools & Machinery Ltd
Thank you for your kind review Yavor.
We hope to be able to help you with anything else you need in the future.
Regards
Dominic.
Antwort von DTW Tools & Machinery Ltd
Hi Nicholas,
Thank you for taking the time to give us a lovely review.
We look forward to serve you again.
Kind regards,
Christopher
Good comms with shop as i had not…
Good comms with shop as i had not received an update on order. When it arrived it was well packaged and obviously straight from the factory. Quite often STIHL offer a completely assembled machine and working, maybe DTW can offer that in future. I must admit the assembly process was a bit onerous for this tool as instruction are not always obvious. On the whole I would buy from DTW again as the service and comms was great.
29. April 2025
Antwort von DTW Tools & Machinery Ltd
Dear Anil,
Thank you for your review. We will always do our best to ensure items are well packed and received in the best condition.
We can offer pre-assembled machinery if customers are able to collect from us in Chorley.
We are delighted to hear you would use us again and welcome anything we can offer you in future.
Regards
Dominic.
Competitive price and fast delivery
Competitive price, fast delivery and good updates. Very happy with service. Thank you.
22. April 2025
Antwort von DTW Tools & Machinery Ltd
Dear John.
Thank you for your review. We always try to keep our prices in line with our like for like competitors. We aim for speedy deliveries on all orders and will keep customers informed of the progress of any order.
I hope we can be of help in the future.
Best regards
Dominic.
Amazing as always!
24. April 2025
Antwort von DTW Tools & Machinery Ltd
Afternoon Marty,
Thanks so much for your kind review and your custom!
We are always happy to help with anything you require.
Best wishes
Dom.
Quality Goods A good quality product supplied at a…
A good quality product supplied at a very good price and delivered efficiently.
22. April 2025
Antwort von DTW Tools & Machinery Ltd
Good Afternoon Mr Davey.
Thank you for your kind review. I am delighted that you are pleased with your purchase and experienced a really efficient delivery of your order.
Best wishes
Dominic.
Fantastic all round
Phenomenal service.
Within a few hours the order I placed was already with DHL due for next day delivery.
Best price around which was my main reason for ordering from DTW.
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von DTW Tools & Machinery Ltd
Thanks for your review Chris.
We very much appreciate your ringing endorsement. We hope to provide the most competitive prices, quick delivery and reassuring service.
Thank you for your feedback.
Best wishes Dom
Antwort von DTW Tools & Machinery Ltd
Thanks for your review Stuart.
Really appreciate you letting us know you found our services both speedy and helpful.
Hope you see you again soon.
Regards
Dominic.
Antwort von DTW Tools & Machinery Ltd
Hi Tony,
Thank you so much for the 5 star review. We're happy to hear you liked the product. We look forward to serving you again.
Kind regards,
Christopher
Very good 👍 grate
26. März 2025
Antwort von DTW Tools & Machinery Ltd
Good Afternoon Klem.
Delighted you found what you needed with us and would contact us again next time you need anything.
Best wishes
Dominic.
Great price and delivery
25. März 2025
Antwort von DTW Tools & Machinery Ltd
Good Afternoon Graham.
Thank you for your review. I am pleased you found out prices competitive and the delivery was as hoped for.
We look forward to helping you again.
Best wishes
Dom.
Stihl 2 Stroke Oil
Very good price and a fast delivery.
Just shows you it’s always worth asking why perfection was not achieved….. I accidentally selected 4 stars instead of 5!
26. März 2025
Antwort von DTW Tools & Machinery Ltd
Hi Steve,
Thank you for your review. We're happy to hear you were satisfied with the delivery and price.
With this being a 4* review we are keen to know if there is anything else we could have done better, so if you would kindly email website@dtwtools.co.uk or call 01257 422 200 to let us know, that would be greatly appreciated.
We look forward to serving you again.
Kind regards,
Christopher
Stihl Chainsaw 362
Easy to purchase online. It’s also a shop that you can visit. I called twice and the phone was answered and I spoke to a real person from the shop that knew what they were talking about.
Price was on par with other shop prices.
Will buy again from this company.
22. Jänner 2025
Antwort von DTW Tools & Machinery Ltd
Hi Chris,
Thanks for your kind review. Glad you found the website easy to use.
We pride ourselves on being able to offer real time, human advice to reassure and educate our customers in their choices.
We try to stay competitive on a daily basis with other suppliers.
We look forward to hearing again from you soon, Chris.
Best wishes
Dom.
Stihl ms162 chainsaw
It took almost a week for them to actually so dispatch it which is why I only gave them four stars otherwise everything went according to plan
20. März 2025
Antwort von DTW Tools & Machinery Ltd
Thank you for your review Richard.
Due to how busy we have been there have been some items taking a little longer than normal to arrive.
Delighted all else went smoothly.
Best wishes
Dom.
Antwort von DTW Tools & Machinery Ltd
Thanks for your review David.
Glad your order all went to plan and you found our prices competitive.
Best wishes Dom.
Great tool just took longer to receive
Took longer than expected to receive but a great item and great price 👍🏻
20. März 2025
Antwort von DTW Tools & Machinery Ltd
Hi John,
I'm very sorry to see that your delivery arrived a couple of days late. Unfortunately this looks to be due to a sorting error with the courier.
Please trust this is a very rare issue as we are careful in only selecting trustworthy and reliable couriers, so I hope we'll have the opportunity to serve you again and show how much better our deliveries usually are.
Thank you once again for ordering with us, and we hope to see you again soon.
Kind Regards,
Dan.
Great price ,great service
18. März 2025
Antwort von DTW Tools & Machinery Ltd
Good Afternoon Ian.
Thank you for your kind review. Our prices are regularly checked against our like for like competitors and we aim to be timely and helpful in every interaction we have with customers.
Best wishes
Dom.
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