Small issue with my Duresta Coco sofa, just a phone call and all sorted out, sent a first class technician, Steve was just the right man for the job very professional came got on with the job and it’s... Mehr ansehen
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I’m delighted with my sofa and armchair. Two pieces of quality, substantial furniture. They’re well made and comfortable. I’m so pleased with my choice of fabrics, a gorgeous rich Rembrandt green vel... Mehr ansehen
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We had a problem with our new sofa and Rob Green, Service technican, was fantastic! He was very knowledgeable and had even come prepared with new seat cushions.. which he replaced immediately. Fanta... Mehr ansehen
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Just wanted to thank your Service Technician, Robert Green. He came to sort out a problem yesterday with a creaking noise on our Waldorf Sofas and has now solved this for us. We were very impressed wi... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Kontaktinformationen
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Vereinigtes Königreich
- customer.service@duresta.co.uk
- duresta.com
4,5
Hervorragend
522 Bewertungen
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Excellent Help from the Duresta Customer Service Team
We are absolutely delighted with our Duresta Harvard Grand Sofa, Chair and Footstool which are all beautifully made and look stunning. We also wanted to purchase coordinating fabric from the Harvard range to complete the look of our room. Amy from the Duresta Customer Service Team assisted us with this, provided the information we needed and simply could not have been more helpful. Great service and a big ‘thank you’.
10. April 2024
Bewertung ohne vorherige Einladung
Antwort von Duresta
Dear Wendy
Thank you so much for taking the time to leave this amazing review and we are delighted to hear you are happy with your new Duresta.
We will ensure that your feedback is passed on to Amy and everyone else involved in your order.
Thank you for choosing Duresta.
I had a problem entering my address on…
I had a problem entering my address on your Registration of Furniture page on the Duresta website. Unfortunately it omitted a line of my address and I did not realise until I received confirmation of Registration by separate email. I cannot edit or review my entry of the Registration now.
The problem I had with Registration was all sorted out very quickly by a very professional Customer Service Representative who took time to ring me and explain that my furniture was actually automatically registered for warranty via their retailer, so no need for me to actually input any details via their website. Thank you Duresta for your attention.
9. April 2024
Antwort von Duresta
Dear Sheila,
Thank you for leaving your review.
We believe you have been speaking to a member of our team and this has now been resolved. We do hope that this now enables you to consider changing your review.
Kind regards
Duresta.
If I could give Zero Stars I would !
If I could give Zero Stars I would !
Brought a Spitfire sofas and chairs in lockdown, waited nearly a year for delivery, after two years the Leather quality was appalling considering the £10k spend. Complained to CEO Mr Clive Kenyon-Brown, took nearly a year and a threat of legal action. They sent out a dodgy subcontractor who filled out the complaint form prior to seeing the sofa ! CCTV images to prove this !
New covers made with much cheaper leather quality & filling, within weeks same fault as before and magically old covers they don't have anymore !!!!! Photo after less than 1 week.
Wish I had kept my money, for such a prestige maker, how disappointing !
Even their reply online has broken GDPR rules for this review ! And this sums up there response of a company that clearly doesn't understand how to deal with Complaints or the consumer rights act 2015 !
The Sofa was within the time limit of there guarantee, but sadly took over a year to reply and as if by magic over there guarantee period !!!! Blamed on Covid and missing emails !
Please go to Google reviews to see how bad the substandard replacement covers look after a few days !
9. April 2024
Bewertung ohne vorherige Einladung
Generally excellent
Generally excellent. Superb quality and early delivery. Unfortunately a fault noticed in the middle of one base cushion that should have been picked up at the factory. Hence a star less. I hope this will be quickly sorted by the manufacturer.
21. März 2024
Antwort von Duresta
Hi Lesley,
Thank you so much for your 4 star review. We really appreciate the time you have taken to submit this.
We have received the details from your retailer and we will be working closely with them to resolve the fault you have reported.
Thank you.
Duresta
really excellent personal service from…
really excellent personal service from Duresta in adapting a much loved Duresta sofa, substituting new rear legs to enable it to be conveyed up a narrow staircase to its new location.
2. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Duresta
Hi Margaret,
Thank you very much for your 5 star review. We really do appreciate the time you have taken to send it.
It is lovely to hear when our customers have received brilliant service.
We hope that this service will ensure you continue to enjoy your Duresta sofa for many years to come.
Thank you
Duresta.
Sheer luxury, comfort and opulence
Having spent 4 months looking at options, we visited Vasey's in Carlisle for the 4th time. They had just got the Harvard 3 seater large sofa, reading chair and matching footstool in the showroom. It was so comfortable to sit on (I like sofas you sink into), looked luxurious in the gorgeous monarchy gold complimented by the reading chair in black with contrasting black & gold cushions with footstool to match. A timeless look that wont date and quality.
7. Februar 2024
Antwort von Duresta
Hi Llttle,
It is lovely to hear how happy you are with our Harvard range and we really appreciate the time you have taken to provide us with the feedback.
At Duresta, we strive to provide top-quality products and we hope your sofa brings you many years of long-lasting comfort.
Thank you,
Duresta
Antwort von Duresta
Hi Steve,
Thank you for reaching out to us and please accept my apologies for the delay in our response.
We are incredibly sorry to hear that you experienced a delay with your order.
We source all our fabrics from prestigious fabric mills, to ensure we are producing furniture of the highest quality. However, we do unfortunately experience delays with supply chains that are out of our control.
We are truly sorry for your experience and completely understand your frustrations. Please be assured we are working closely with our suppliers to manage and improve both our delivery times and communications going forward.
Thank you,
Duresta.
Never again
Never again. Duresta sofas and chairs have far too soft seats to hold shape and support, hence user sinks and the arm rests become too high. Thoughtless non ergonomic designs good for nothing. They have so far refused to replace the cushion material to correct their design error. Ongoing for the past twelve months.
In response to Duresta's reply below, I do not imply that quality of the material used is in any way not good enough or poor, its softness makes it simply unsuitable for a seating cushion. This is a design error! The seat sinks; it is as simple as that! Seat requires very hard or hard foam with the right backing and shaping. Arm rests are for arms not for shoulders!
4. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Duresta
Hi there,
Thank you for sharing your feedback regarding your experience with our sofas and chairs. We're genuinely sorry to hear about your dissatisfaction.
At Duresta, we take pride in sourcing high-quality materials to craft our sofas, striving to deliver exceptional quality to our customers. We understand your concerns and regret any inconvenience caused by the perceived design error. We take great care to provide comprehensive care instructions to ensure that our cushions maintain their plumpness over time.
Your feedback is incredibly valuable to us as we continually strive to enhance our products and customer satisfaction. Please be assured that we're reviewing our procedures to ensure that our products meet the highest standards of quality and longevity.
Thank you for bringing this to our attention, and we hope to restore your confidence in our products.
Thanks, Duresta
We had a Duresta suite for 16 years and…
We had a Duresta suite for 16 years and whilst it was as good as the day we bought it we felt it was now out dated so in 2022 we bought a new suite costing £16000. Whilst we love it one of the chairs has slightly loose arms which bothers me but my wife seems to think it acceptable. It’s ok now but I am worried about it’s none term stability and I don’t feel its quite as well made as the original suite. Hope I am wrong as it is a lovely comfortable suite.
29. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Duresta
Hello John,
We truly appreciate your unwavering support as one of our valued customers. We take immense pride in crafting suites of exceptional quality, and it warms our hearts to hear that your previous one served you well for an impressive 16 years!
If you have any concerns about your latest suite, we encourage you to reach out to your retailer. They will guide you through the necessary steps to address any potential manufacturing faults, ensuring your satisfaction remains our top priority.
Many thanks, Duresta
Love Love Love our new sofa and footstool!
Absolutely love our new Duresta Waldorf sofa and Harrington footstool! The design and workmanship is top quality. The colour and material is a perfect match for the room. Would highly recommend Duresta!
12. Oktober 2023
Antwort von Duresta
Hi Jill,
Thank you for taking the time to share your positive feedback about your beautiful Waldorf sofa and Harrington footstool! We are thrilled to hear that you absolutely love the design, workmanship, color, and material of your new furniture.
Your recommendation means a lot to us, We hope you continue to enjoy your new sofa and footstool for years to come!
Many thanks,
Duresta
The quality and finish of the furniture…
The quality and finish of the furniture is exceptional.
9. Oktober 2023
Antwort von Duresta
Hi Phil,
Thank you for your kind words, we're thrilled to hear that you're pleased with your purchase! If there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks, Duresta
Quality and Guarantee
29. September 2023
Antwort von Duresta
Hi Hayley,
Thank you for taking the time to leave a positive review. We are thrilled to hear that you are satisfied with your experience.
Thanks, Duresta
Good quality and price
27. September 2023
Antwort von Duresta
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you found both the quality and price of our products to your satisfaction.
We hope you enjoy your new Duresta sofa! If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Many thanks,
Duresta
I love my new Duresta sofas
I love my new Duresta sofas! The fabrics look stunning and I have had no issues throughout the process. Being able to speak to a specialist at their showroom really helped with my decision and I would highly recommend.
27. September 2023
Bewertung ohne vorherige Einladung
Antwort von Duresta
Hi Charlie,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you love your new Duresta sofas and that the fabrics look stunning in your home.
Our showroom specialists take great pride in assisting customers like you to make informed decisions, and we're delighted to hear that their guidance was helpful in your sofa selection process.
At Duresta, we strive to provide top-quality products and a seamless shopping experience, so it's fantastic to know that you encountered no issues throughout the entire process.
Thank you for choosing Duresta, and we hope you enjoy your beautiful sofas for years to come!
Many thanks,
Duresta
BEWARE of buying a Duresta sofa if you think you’ll ever need it cleaned PART TWO
I posted a review below on my experience with Duresta regarding issues that have arisen after we had our sofa professionally cleaned.
Duresta came back to our review, where they ‘acknowledged’ that their cleaning instructions ‘should have been clearer’ and a long apology on why they have ignored my emails and never returned my calls. The company that will not offer any cleaning advice, advises you to seek cleaning by a third party company and then blames the third party company. It is like a clothing retailer offering no care instructions on a label, then blaming you for how you wash the item! I did seek advice from the outlet store where I purchased who are owned by Duresta for a cleaning company recommendation and I was at no point told to instruct a dry cleaning company only. I was simply told to use a professional cleaning company, which is what I did.
They ignored more emails and after calling yet again today, I have received a response from Duresta, which is completely night and day from the helpful and empathetic response they have given online for other unsuspecting customers to see. They have offered no help and will not be offering any resolution to our ruined Duresta sofa. I have enclosed the response below.
‘Thank you for contacting us here at Duresta. I have taken some time today to investigate your complaint and correspondence so far.
Whilst I am incredibly empathetic with the circumstances surrounding your complaint, it is apparent there is no way to reverse the cleaning process your suite has been through.
I appreciate your comments regarding the information we offer to our consumers for the cleaning of their furniture. The reason we do not supply detailed information to our consumers when purchasing our furniture, is that all our fabrics differ in composition and natural characteristics. We would usually recommend contacting a reputable upholstery cleaning service but would advise that any dealings with companies such as these is at your own risk. We are manufacturers of furniture, but not experts in the cleaning of upholstery.
We are often contacted by cleaning companies to ask for details on the composition of a fabric they have been asked to service, and we happily provide this information, to ensure the best possible care is taken when cleaning the upholstery. The experience you have had with the cleaning company used is nothing short of unfortunate, and this is not a complaint I have had to deal with before.
My advice would be to refer back to the company who provided the wet clean on your upholstery and take the matter up with them. Whilst I understand this response doesn’t offer you any solace or compensation, we are unable to assist in resolving this matter.‘
PLEASE DO NOT BUY from this company. They take your money and run. They will not tell you how to care for your sofa explicitly and they are apparently ‘just the manufacturer’. They are not the reputable company they portray to be and their after sales is nothing short of non existent. We got our sofa a the outlet price, I would be beyond livid if I’d spend the £6500+ on this sofa. There is nothing we can do to not resolve our issue, but we can help others in but having the same issue at least. If you read other reviews, other customers have questioned the lack of care instructions too and I think it is absolutely unbelievable that a company that ‘celebrates luxury’ cannot instruct its customers on how to care for its furniture.
26. September 2023
Bewertung ohne vorherige Einladung
Antwort von Duresta
Hi Gary,
After your last review, we acknowledged that our cleaning instructions could have been clearer, and we expressed empathy for your situation. However, it's important to note that the issue you encountered arose from the cleaning process carried out by a third-party company, not from ourselves.
The outcome of your sofa's cleaning process is indeed unfortunate, but it's essential to address the matter with the company responsible for the cleaning, as they would have the necessary expertise in addressing any damage that occurred during the process.
While we recognise that our response may not provide the resolution you were hoping for, we genuinely regret any inconvenience you've experienced. As our customer service team mentioned in the above response, we are always happy to let our customers know the composition of our fabrics to ensure they can be cleaned properly. Our goal is to assist our customers to the best of our ability, but in cases where the issue arises from external services, we must direct you to the appropriate parties for resolution.
We take customer feedback seriously and will continue to work on providing clearer instructions to ensure the best possible experience for our customers in the future.
Once again, we apologise for any frustration this situation has caused you, and we hope that the matter can be resolved with the cleaning company responsible for the damage.
Duresta
Beautiful fabrics!
I ordered a set of fabric samples on line and they arrived quickly and beautifully packaged. The fabrics were gorgeous and superb quality. Really good service and lovely products
18. September 2023
Bewertung ohne vorherige Einladung
Antwort von Duresta
Hi Sue,
We sincerely appreciate your positive feedback! It's fantastic to hear that your fabric samples were promptly delivered and exquisitely packaged. We take great pride in offering fabrics of exceptional quality, and we're delighted that you found them to be gorgeous. Thank you for your kind words regarding our service and products; we're committed to maintaining this high standard. If you ever have more needs or questions, please don't hesitate to reach out. Your satisfaction is our top priority!
Many thanks, Duresta
The most uncomfortable sofa ever.
Very disappointed in my Duresta sofa. The seat and back cushions started sagging many months ago. Plumping them daily doesn’t help and the seat cushions are heavy and awkward to keep plumping and turning around. These are not covered by the guarantee. Advised by showroom where it was bought to buy generic inserts (Duresta ones would be very expensive, no surprise there) but so far I’ve not found anything that really helps. It is the most uncomfortable sofa I’ve ever sat on and definitely not worth the price. I would not recommend or buy any furniture from Duresta again.
17. September 2023
Bewertung ohne vorherige Einladung
Antwort von Duresta
Hi Carole,
We appreciate you taking the time to share your feedback about your Duresta sofa. We're truly sorry to hear about your disappointment with the sagging seat and back cushions and the discomfort you've experienced. Your comfort and satisfaction are of utmost importance to us.
We understand your frustration with the plumping and turning of the seat cushions. While these specific cushions may not be covered by our guarantee, we always aim to provide the best possible solutions for our customers. Your feedback is valuable, and we'll take this into consideration when reviewing our product offerings.
In the meantime, we recommend reaching out to our customer support team directly at to discuss your concerns further. They may be able to provide additional guidance or assistance in finding suitable inserts to enhance your sofa's comfort.
We appreciate your feedback, as it helps us continually improve our products and services. We're committed to ensuring that you have a better experience with Duresta in the future. Thank you for bringing this to our attention.
Many thanks, Duresta
great company to deal with and should…
great company to deal with and should there be a problem they are there to help you out
4. September 2023
Antwort von Duresta
Hi Graham,
We're glad you've had an excellent experience with our service and we hope you are enjoying your new Duresta sofa!
Many thanks,
Duresta
Can someone from duresta please tell me…
Can someone from duresta please tell me why there are no care instructions on their scatter cushions. I have emailed but of course got no reply, I just want to know can they be dry cleaned? Scatter cushions with the coco grand & large sofas.
2. September 2023
Bewertung ohne vorherige Einladung
Antwort von Duresta
Hi Regina,
We would like to inform you that the Duresta Care Guide is readily accessible on our official website, where it is available for download to all of our valued customers. Additionally, our website features a dedicated "Frequently Asked Questions" section, specifically tailored to assist you in caring for your Duresta Furniture.
Should you find that neither of these resources adequately addresses your inquiry, we have provided a convenient "Still Can't Find the Answer?" form, enabling direct contact with our customer service team. Moreover, you are more than welcome to reach out to us via telephone; our contact number can be found on our "Contact Us" page.
It is disheartening that this issue has led you to leave a one-star review, but we genuinely appreciate your feedback and respect your decision to provide it.
Thanks, Duresta
Delay in delivery, missing items
Advised by Cousins delivery would be 14 to 16 weeks. However it was actually 24 weeks! We think this is unacceptable.
The footstool was covered in different material to that that was requested.
Two scatter cushions had not been delivered. On enquiry Cousins have informed us that this will take up to 4 weeks to be delivered. Which we find unacceptable.
2. August 2023
Antwort von Duresta
Hi Graham,
Thank you for taking the time to share your experience with Cousins. We sincerely apologise for the issues you've encountered with your recent order, as this does not align with our commitment to providing a smooth and efficient shopping experience for our customers.
We deeply regret that the delivery time exceeded our initial estimate. We understand that a delay of 24 weeks instead of the promised 14 to 16 weeks is unacceptable and frustrating. We will thoroughly investigate the reasons behind this delay and work to prevent such occurrences in the future.
Regarding the footstool being covered in a different material than requested and the missing scatter cushions, we understand your disappointment and frustration. This is certainly not the level of quality and service we strive to provide. While we understand your frustration with the additional wait, we want to assure you that we have done our best to rectify the situation as quickly as possible.
We value your feedback and take your concerns seriously. Our customer service team is committed to addressing your issues and providing you with a resolution that meets your satisfaction.
Once again, we apologise for the inconvenience and frustration you've experienced. We appreciate your patience and understanding as we work to make this right for you.
Many thanks, Duresta
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