A company that’s seems to be totally run by AI chatbots. They sent an email advertising various discounts none of which are actually available on their website. Basically fraud. It’s impossibly to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I received the unit in 24hours. If only other businesses were this efficient life would be a lot less stressful. It's exactly what I was expecting. Great quality and well packaged. Thankyou
Unternehmen hat geantwortet
I ordered mixer but for some reasons I had to return but instead paying 25% restocking charge I requested a credit not so I can buy something else. I struggled to order but a lady call Jo she made buy... Mehr ansehen
Unternehmen hat geantwortet
i found ecatering after falling into the adexa trap and losing loads of money on defective items. these guys have been amazing. product support. customer service and price. i wont go anywhere else no... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Gaststättenbedarf
- auch in
- Anbieter von Haushaltsgeräteteilen
- Catering- und Getränkeanbieter
- Fachgeschäft für Haushaltsgeräte
- Fachhandel für Küchenbedarf
- Küchenmöbelgeschäft
Vom Unternehmen geschrieben
At ECatering, we’re passionate about supporting professional catering businesses with high-quality equipment that helps them succeed. Since our founding, we have specialised in supplying a wide range of catering machines and tools — from mixers and fryers to ovens and refrigeration — all sourced from trusted manufacturers and rigorously tested for reliability. We understand that in the fast-paced catering industry, downtime isn’t an option. That’s why our focus is on delivering not just excellent products, but also outstanding customer service. Our knowledgeable team is here to help you choose the right equipment to fit your needs and budget, ensuring you get the best value every time. With nationwide delivery across the UK and an easy-to-navigate website, ECatering makes shopping for professional catering equipment simple and efficient. We also offer warranties and expert support to give you peace of mind long after your purchase. At the heart of everything we do is a commitment to our customers — from small independent cafés to large commercial kitchens. Your success is our priority, and we strive to build lasting relationships based on trust, quality, and exceptional service. Discover why so many catering professionals rely on ECatering for all their equipment needs. Experience hassle-free shopping and expert advice today!
Why professional kitchens buy from us
Vom Unternehmen geschrieben
- Free next working day delivery
- Order before 5pm, Monday to Thursday, and your equipment arrives the next working day. Free on orders over £100 excluding VAT, £8.50 below that. Some Scottish, Northern Irish and island postcodes are 2-3 working days.
- 90 day returns
- Ordered the wrong machine? Submit a return through your ECatering account within 90 days and our team will guide you through it. A restocking fee applies to cover inspection, testing and repackaging.
- Price Match Promise
- Seen the same equipment cheaper somewhere else? Submit a price match and our team will review it before you order.
- Click & Collect from our Seaham warehouse
- Select Click & Collect at checkout and pick up from Unit 7, Jade Business Park, SR7 9DR. Usually ready within 2 hours, Monday to Friday, 8am to 5pm.
Kontaktinformationen
Unit 7, Jade Business Park, Spring Road, SR7 9DR, Seaham, Vereinigtes Königreich
- 03333583678
- sales@ecatering.co.uk
- ecatering.co.uk
Graded equipment, less than new price
3,8
Gut
1322 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
On time delivery and real value for my…
On time delivery and real value for my catering trade
27. April 2026
Antwort von ECatering
Thank you for your kind feedback. We're delighted to hear that our on-time delivery and the value we provide are making a positive difference to your catering business. we look forward to continuing to support you.
-The ECatering Team
Antwort von ECatering
Thank you for your great feedback. We’re so glad to hear you’re happy with our service. If you need any assistance with your order, we’re always here to help.
-The ECatering Team
Great service by matthew Brown .
Great service by matthew Brown .
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you so much for your kind feedback. We’re delighted to hear you had a great experience with our colleague. We’ll be sure to pass on your feedback, he’ll really appreciate it. We look forward to assisting you again soon.
-The ECatering Team
Bought a Contender spiral mixer and…
Bought a Contender spiral mixer and immediately noticed how noisy it was and mixed really poorly with noticeable flex under normal operation. Then after 3 weeks it collapsed at the rear of the machine. Reported it to them and the response has been terrible. They will not refund even though I have a clear case that the unit is not fit for purpose backed up by an independent engineer.
13. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thanks for taking the time to share this, and I’m really sorry to hear about the experience you’ve had with the spiral mixer.
From the details provided in your review, we’ve been unable to locate your order or match it to a case on our system. Without an order number or additional identifying information, we’re unfortunately not able to review what’s happened or investigate the specific issues you’ve raised in full.
That said, what you’ve described is clearly concerning, especially given the early performance issues and the subsequent failure you’ve mentioned. We absolutely understand how frustrating that must be, particularly when you’ve also had an independent engineer involved.
We’d really like the opportunity to look into this properly for you. If you can, please contact our customer support team directly with your order number and any supporting documents (including the engineer’s report). Once we have those details, we can escalate it and ensure it’s reviewed thoroughly and fairly.
Kind regards
– The ECatering Team
Antwort von ECatering
Thank you for the wonderful feedback. We’re so happy you enjoyed using your new oven. We look forward to supporting you in the future.
- The ECatering Team
Great value table
Second stainless steel table I have bought from you
Very easy to put together it’s fir our charity shop at back to sort clothes
It’s perfect and great value
16. April 2026
Antwort von ECatering
Thank you so much for your kind feedback. We’re delighted to hear that you’re happy with your purchase of a second stainless steel table and that it was easy to assemble.
We really appreciate your continued support and are glad you found it to be such great value.
- The ECatering Team
Paid for next day delivery and still…
Paid for next day delivery and still waiting a week later
27. April 2026
Antwort von ECatering
We’re really sorry to see your review and completely understand how frustrating a delay like this would be.
According to our records, the parcel was marked as delivered on the next working day, 28th April, as paid for. We have checked our systems, however, we have not been able to locate any direct contact from yourself regarding the issue with the delivery, therefore, we haven’t yet had the opportunity to look into what may have gone wrong.
Our customer support team will reach out to you, so we can investigate this matter further with the courier and provide a resolution as quickly as possible.
Kind regards
- The ECatering Team
Table arrived damaged
Table arrived damaged, carrier took a picture and noted it was damaged.
I was advised E Catering needed to be notified within 24hrs. I advised my kitchen wasn't ready so it wasn't opened until a week later when we could access the kitchen.
Poor service guys.....
20. April 2026
Antwort von ECatering
Thank you for your feedback, we’re really sorry to hear about your experience.
We understand how disappointing it is to receive an item that isn’t in perfect condition. As outlined in our delivery terms, any damage must be reported within 24 hours of delivery so we can raise a claim with the courier while the consignment is still active. In this case, the damage was reported around a week after delivery, and unfortunately there were no damage notes recorded by the courier at the time, which limits the action we’re able to take.
We do appreciate your situation with the kitchen setup and the delay in unpacking and although the claim falls outside of the reporting window, we have offered a goodwill gesture as a way to help.
We’d still be happy to review any evidence that the damage was noted on delivery if you’re able to provide further information and we remain open to assisting where possible.
Kind regards,
The ECatering Team
Antwort von ECatering
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
Following your order, we understand there were some initial challenges with the delivery and we worked with you to arrange a redelivery at a convenient time. After the item was delivered, you contacted us to report that it had arrived damaged, which we sincerely apologise for.
As soon as this was raised, we responded promptly and arranged a collection of the unused unit with our courier. We’re currently in the process of resolving this for you and will continue to support you until everything is fully sorted.
We understand how disappointing this situation must be and truly appreciate your patience while we put things right.
-The ECatering Team
Antwort von ECatering
Thank you for your kind feedback. We’re really pleased to hear you’re happy with both the product and the service. Your support means a lot to us, and we look forward to serving you again soon.
- The ECatering Team
Antwort von ECatering
Thank you for the kind feedback. We’re glad you had a great experience and appreciated the speedy service. We hope to serve you again soon.
- The ECatering Team
There were a few glitches on my part…
There were a few glitches on my part and everyone was wonderul sorting them out for me. I highly recommend this company
17. April 2026
Antwort von ECatering
Thank you so much for your feedback. We’re really glad we could help smooth out those glitches for you. Our team always aims to make things as easy and stress-free as possible, so it’s great to hear that came through in your experience. We truly appreciate your recommendation and look forward to supporting you again in the future.
- The ECatering Team
Very disappointing experience.
Very disappointing experience.
I purchased a Gastroline PS300 commercial fridge, which developed a fault during normal commercial use in a clean, dry kitchen environment. A replacement was provided, however the replacement unit also developed issues within a short period, including significant ice build-up, and was delivered with visible rust.
Experiencing similar problems with both the original unit and the replacement has raised serious concerns about the overall quality and durability of this product.
I have sought independent technical advice, which indicates that this level of performance is not consistent with normal operation.
As a result, I have formally rejected the goods and requested a full refund. At the time of writing, the matter is still ongoing and has not yet been resolved.
Based on this experience, I would strongly advise others to proceed with caution and carefully consider product quality and after-sales support before purchasing.
EDIT: I would like to add further clarification based on my experience.
The original unit began to show significant ice build-up shortly after installation. As the unit is not frost-free, I initially believed this to be normal. However, over time, this excessive ice accumulation led to corrosion of the condenser pipe. The corrosion ultimately caused perforation, allowing moisture to enter the system and resulting in a failure that was not repairable.
The original unit failed after approximately 20 months of normal commercial use, which falls well short of what would reasonably be expected in terms of durability for this type of commercial equipment.
I have since obtained independent technical advice confirming that this level of ice build-up is not consistent with normal operation and is indicative of a fault that can lead to premature system failure.
Following this, a partial refund was offered and I proceeded with a replacement unit. However, during initial testing of the replacement, the same issue of significant ice build-up appeared almost immediately.
Experiencing the same issue across two units strongly indicates that this is not an isolated problem, but a recurring fault affecting the product.
I would also note that I raised this matter on the basis of statutory rights under the Sale of Goods Act 1979, specifically in relation to durability and satisfactory quality. However, the responses I received focused primarily on the expiry of the warranty, rather than addressing these broader obligations.
This has contributed to the difficulty in reaching a resolution.
17. April 2026
Antwort von ECatering
We’re sorry to read that you’re disappointed with your experience.
The original unit referenced was purchased as a business‑to‑business sale and supplied with a 12‑month manufacturer’s warranty, which had expired at the time the fault was reported. Despite this, we made a goodwill contribution towards a replacement unit in an effort to resolve the matter amicably.
When concerns were subsequently raised regarding the condition of the replacement unit on delivery, we immediately agreed to arrange collection and replacement at no cost. Following further correspondence, and notwithstanding ongoing use of the unit after guidance was provided, we have also confirmed that we are prepared to accept return of the replacement unit and process a refund to bring the matter to a close.
The case remains in progress only to the extent that collection arrangements are still being coordinated.
We take product quality and after‑sales support seriously and always aim to resolve issues fairly and pragmatically, including offering goodwill solutions where appropriate, even outside of warranty. We regret that this experience did not meet expectations, but we remain committed to seeing it concluded appropriately.
Kind regards
- The ECatering Team
Good service
21. April 2026
Antwort von ECatering
Thank you for your feedback. We’re glad to hear you were happy with the service and appreciate you taking the time to share your experience.
- The ECatering Team
Antwort von ECatering
Thank you for your kind words. We’re really pleased to hear you had a great experience with our service. If there’s anything more we can do for you, don’t hesitate to reach out, we’d be happy to help.
-The ECatering Team
Antwort von ECatering
Thank you for your feedback, we’re really pleased to hear you were happy with our delivery service.
- The ECatering Team
Really helpful company to deal with
Really helpful company to deal with, excellent customer service and products.
20. April 2026
Antwort von ECatering
Thank you for your lovely feedback. We’re delighted to hear you found our team helpful and were happy with both our customer service and products. We really appreciate your support and look forward to helping you again.
- The ECatering Team
Very good customer service from Chris…
Very good customer service from Chris and Kate. The item arrived damaged but was replaced very quickly. Will definitely use again.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von ECatering
Thank you very much for your kind feedback. We’re sorry to hear your item arrived damaged, but we’re glad Chris and Kate were able to resolve this quickly for you. We look forward to serving you again in the future.
- The ECatering Team
Easy ordering and quick delivery.
13. April 2026
Antwort von ECatering
Thank you for your feedback. We’re delighted to hear you found the ordering process easy and the delivery quick. We really appreciate your support and look forward to serving you again.
- The ECatering Team
Antwort von ECatering
Thank you for your feedback. We’re pleased to hear that you were happy with the service and appreciate you taking the time to share your experience.
- The ECatering Team
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