Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Mehr ansehen
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Das sagen Bewerter
Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great savi... Mehr ansehen
Unternehmen hat geantwortet
Looking for an economical and environmentally sustainable way of lighting the fire and these seemed to be the best I could find. Having used now a couple of times they keep the light for the le... Mehr ansehen
Unternehmen hat geantwortet
The ecoblaze website is easy to use and find the product you want. Delivery for my order was free and quick given it included Easter. The firelighters are in a cardboard box and were packed into a l... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über ecoblaze
Vom Unternehmen geschrieben
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Kontaktinformationen
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Vereinigtes Königreich
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Hervorragend
516 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I will be buying more charcoal
I will be buying more charcoal, and other stuff from you, amazing 👏 🙌
23. April 2026
Excellent price and free next day…
Excellent price and free next day delivery 👌 will definitely be ordering again 😀
23. April 2026
Everything is great about this company…
Everything is great about this company 😁 easy to order from, very fast delivery, great prices and amazing products.
20. April 2026
Good quality product
15. April 2026
Tried to cancel my order next day in…
Tried to cancel my order next day in the morning and they said the order has been dispatched already ?!!? The order was placed a day before at 14:30 on Sunday ! On the website it's state orders will be dispatched in the same day if placed before 14:00 p.m.
19. April 2026
I love the product but your reliance on…
I love the product but your reliance on Evri as a courier is not good. Parcel delayed over 3 days since last Thursday.
12. April 2026
Delivered one day ahead
Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better to get hold of than the boxes which were left on the porch. As the bags had little holes, the boxes were probably to prevent wood chippings escaping.
17. April 2026
Great product …
Great service from Eco blaze who dispatched the same day.
Pity the courier took 8 days to deliver!
10. April 2026
Still waiting for delivery as courier…
Still waiting for delivery as courier tells me it was incorrectly addressed
16. April 2026
Very prompt.
16. April 2026
Good product delivered quickly
16. April 2026
Firelighters are a great product that…
Firelighters are a great product that work quickly and effortlessly at a low cost.
12. April 2026
Bewertung ohne vorherige Einladung
Great prices
Great prices and delivered within 2 days. Cannot comment on the product yet as not used them. But if all ok will definitely use them again.
12. April 2026
Antwort von ecoblaze
Dear Jill,
Thank you for your feedback. We’re pleased to hear that you were happy with our prices and that your order was delivered within just two days.
We appreciate you taking the time to share your experience, even before having a chance to use the product, and we hope it meets your expectations when you do.
If everything is as expected, we’d be delighted to welcome you back again in the future. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Antwort von ecoblaze
Dear Gary,
Thank you for your feedback. We’re pleased to hear that you found the ordering process very easy and that your delivery was quick.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Buyer beware. Quantity supplied might not be as stated
This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a maximum of 172 pieces, not the 200 they advertise. I therefore ordered again, and counted them on receipt: there were only 172. I have complained by email to both ecoblaze and Whitehouse, neither of whom have bothered to reply. I also asked to refunded for the items I did not get.So, the firelighters do work but I consider ecoblaze have sold me short on 2 occasions. If I order 200, I think it is reasonable to expect 200. Accuracy of item described- questionable. Customer service- non existent.
9. April 2026
Antwort von ecoblaze
Dear Lynn,
Thank you for your feedback. We’re sorry to hear about your experience and the concerns you’ve raised regarding the quantity of firelighters received in both orders, as well as the lack of response to your emails. We understand how frustrating this must be, especially when expectations based on the product description have not been met.
We also regret that you have not received a reply to your previous communications, and we appreciate you taking the time to bring this to our attention. Your comments regarding product accuracy and customer service have been noted and will be escalated for review with the relevant teams.
Kind regards,
KM
Great product and turned up really fast.
11. April 2026
Antwort von ecoblaze
Dear Adele,
Thank you for your feedback. We’re delighted to hear that you’re happy with the product and that it arrived so quickly.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
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