they sent me the wrong item and still refuse to correct it approaching 2 months later. this is following multiple emails with photos showing the mistake and me mailing the item back (as they requested... Mehr ansehen
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Das sagen Bewerter
Ed hardy is my go to outfit for relaxing, partying, chilling you name it and I will have an Ed Hardy attire on me. Its authentic, comfortable, stylish and great quality merchandise. You can never go... Mehr ansehen
Unternehmen hat geantwortet
If you want pieces from Ed hardy I’d recommend getting them in person. I have many pieces from Ed hardy but for some reason anything I buy online is massive. I mean I can buy a T-shirt from a shop th... Mehr ansehen
Unternehmen hat geantwortet
Ho comprato i primi pantaloni tramite Zalando in verde oliva, poi gli stessi pantaloni in nero tramite il sito Ed Hardy Europa. Alcuni articoli sono un po' cari, ma giustificato,xké ci sono sopra dei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to the world of Ed Hardy - where art, fashion, and rebellion collide in a dynamic explosion of colours and design that define contemporary style. The brand transcends beyond clothing; it's a movement, a lifestyle, and a statement of individuality. At the core of Ed Hardy, is the legendary tattoo artist, Don Ed Hardy who at the age of 10, recognised the unique force of tattoo art. Growing up in the 1950s and early 1960s California pop culture, Hardy went on to earn an art school degree from the San Francisco Art Institute. He then learned to tattoo by apprenticing himself to master artists such as Phil Sparrow (the official tattoo artist of the Hells Angels Motorcycle Club). Over the last 40 years, Hardy has transformed this ancient tradition while also bringing fresh energy to painting, printmaking, and ceramics. From graphic tees to hoodies to denim jackets, Ed Hardy's designs exude a traditional and artistic quality that reflects in contemporary style, which seamlessly blends intricate tattoo designs with modern trends. Ed Hardy's iconic status is a testament to its enduring popularity and relevance in today's fashion landscape. While fashion trends come and go, Ed Hardy remains a constant, capturing the imagination and inspiring self-expression in people of all ages and backgrounds.
Kontaktinformationen
Vereinigtes Königreich
- edhardy.co.uk
4,0
Gut
648 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
The bomber cropped jacket I bought is…
The bomber cropped jacket I bought is lovely although colour different to what I received as they have used filters to make it look a lot lighter then it is.
16. September 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi Sofie,
Thank you for the feedback on the bomber jacket.
When we take our photo's they are in a studio so sometimes they colour may look ever so slightly different.
If you no longer want the bomber jacket please reach out to us at hello@edhardy.co.uk and we will be happy to assist.
Thanks
Jordan
Ed Hardy Customer Service
Amazing and fast delivery
Amazing and fast delivery
27. September 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi Isla,
Thank you for the 5-star review we really appreciate the great feedback.
Kind regards,
Jordan
Ed Hardy Customer Service
Antwort von Edhardy
Hi Ben,
I'm sorry to hear you haven't received your order,
If you could contact us at hello@edhardy.co.uk and our customer service team will be more than happy to look into this for you.
Kind regards,
Jordan
Ed Hardy Customer Service
Plaid skirt
Ordered skirt online. Fitting guidelines very helpful. Item even better than expected, good quality. Item nicely packaged. Arrived swiftly.
25. August 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi Clare,
Thank you so much for your kind review! We're thrilled to hear that the fitting guidelines were helpful and that you're pleased with the quality of the skirt.
It's always great to know our packaging and swift delivery exceeded expectations as well!
If there's anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Kind regards,
Jordan
Ed Hardy Customer Service
I ordered jeans and didn’t get any…
I ordered jeans and didn’t get any verification message or email after my purchase?! So how can I know when the jeans are shipped or if they even are?
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi there, Lida, I am so sorry to hear about this. Our customer care team are there to help always. Please email us at hello@edhardy.co.uk, and we will get this all resolved for you.
Please let us know if you need any further help at all on our email and we will be happy to help.
Kind regards,
The Ed Hardy Team.
I love your design and specially the…
I love your design and specially the Punk not death t-shirts I had to have and thanks for them
Unfortunately your EU service from the UK is a mess both in terms of delivery time and DHL service and customs which will make your products 30-50% more expensive.
If you want advice and do E shop for EU email me David
15. August 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi,
Thank you for your feedback, I'm glad to hear you love the design of the Punk not death t-shirts.
We do have an EU website that would be easier for you to use if your ordering from the EU.
Below is the website link,
https://edhardy.eu/?srsltid=AfmBOorJ_AD6q4FIEcsjRQ7xcC1NDt2Aure0kYWF2MY5zdEdf4iICifR.
If you need any further information please don't hesitate to contact us at hello@edhardy.eu
Kind regards,
Jordan
Ed Hardy Customer Service
Love them.
My first pair of baggy jeans and I like them a lot. Quick delivery and very happy with the product.
2. September 2024
Antwort von Edhardy
Hi Muhammad,
Thank you for your great review!
We're thrilled to hear that you love your first pair of baggy jeans and that the delivery was quick.
We appreciate your support and hope to see you shop with us again soon.
Kind regards,
Jordan
Ed Hardy Customer Service
Antwort von Edhardy
Hi Amir,
Thank you for the 5-Star review we really appreciate the great feedback.
Feel free to contact us at Hello@edhardy.co.uk if you ever need any help.
Thanks
Jordan
Ed Hardy Customer Service
great gear great service
3. September 2024
Antwort von Edhardy
Hi Ste,
Thank you for the 5-Star review we really appreciate the great feedback.
Feel free to contact us at Hello@edhardy.co.uk if you ever need any help.
Thanks
Jordan
Ed Hardy Customer Service
One item not available so not delivered…
One item not available so not delivered but refund very quick so 2 out of 3 ain’t bad
3. September 2024
Antwort von Edhardy
Hi Timothy,
Thank you for the 4-star review.
I'm sorry to hear that one of your items has been cancelled due to not having the item in stock.
Whilst we do try to update the website as often as possible there are occasions when it does not always show real-time stock.
I hope the other items are what you expected them to be.
If you need any further assistance please don't hesitate to reach out to us at hello@edhardy.co.uk
Kind regards,
Jordan
Ed Hardy Customer Service
Awful quality hoodie
Awful quality hoodie, way too big, thin as anything and covered in loose threads. And then they charge £8 to return! Absolute joke of a company.
10. September 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi,
Thank you for sharing your feedback with us, and I’m truly sorry to hear about your disappointment with the hoodie. I understand how frustrating it must be to receive a product that doesn’t meet your expectations, especially regarding the size and quality.
We strive to ensure our customers receive products that reflect the value of their purchase, so it’s disheartening to hear that this wasn’t the case for you. As for the return fee, I completely understand your concerns, and I’d be happy to look into possible ways we can assist you further.
Could you please contact us at hello@edhardy.co.uk.
I appreciate you taking the time to bring this to our attention, and I apologise again for the inconvenience caused.
Kind regards,
Michael
Ed Hardy Customer Service
Antwort von Edhardy
Hi Catherine,
Thank you for your 5-star review we really appreciate the great feedback.
Kind regards,
Jordan
Ed Hardy Customer Service
We ordered the smallest size jeans for…
We ordered the smallest size jeans for my daughter when she tried them one they were still huge therefore sending them back and it has cost us basically £8 to try them on
2. September 2024
Antwort von Edhardy
Hi Edward,
Thank you for reaching out, and I’m sorry to hear about the sizing issue with the jeans.
I understand how frustrating it can be to pay return costs, especially when the item doesn’t fit as expected. While we strive to provide accurate sizing information, We apologise for the inconvenience this has caused.
If you’d like assistance with the return, please feel free to contact us at hello@edhardy.co.uk, and we’ll be happy to help.
Kind regards,
Michael
Ed Hardy Customer Service
Antwort von Edhardy
Hi Adrian,
Thanks for the 5-star review we really appreciate the great feedback.
Thanks
Jordan
Ed Hardy Customer Service
Great ! Changed size for me also when I ordered the wrong one
Great experience with the customer service team who managed to change the size of the item I ordered before sending out. One item was cancelled due to moving warehouse but it's just one of them things ! Respect EdHardyUK
27. August 2024
Antwort von Edhardy
Hi Ryan,
Thank you for your kind review! We're happy to hear that our customer service team was able to assist with the size change before your order was sent out.
Apologies for the item cancellation due to the warehouse move, but we appreciate your understanding. Your support means a lot to us, Thank you for choosing to shop with us.
Kind regards,
Jordan
Ed Hardy Customer Service
Superb customer service!!
Had an issue with the size of a shirt I purchased I returned it back and received a replacement within 3 working days.
Love the company and the customer service, can’t recommend enough!!
27. August 2024
Antwort von Edhardy
Hi Dean,
Thank you for your fantastic review! We're so glad to hear that we could quickly resolve the sizing issue and get your replacement to you within 3 days.
It’s great to know that you're happy with our customer service and the overall experience. We appreciate your recommendation and look forward to serving you again in the future.
Thanks
Jordan
Ed Hardy Customer Service
Ed hardy
Good five star company excellent customer service quick returns very quick to reply to emails good quality clothing fast delivery and collection .I will continue to order from them knowing i have peace of mind that i either get an exchange or a refund
30. August 2024
Antwort von Edhardy
Hi Allen,
Thank you so much for your 5-star review! We're delighted to hear that you've had such a positive experience with our customer service, quick returns, and fast delivery.
It’s wonderful to know that you feel confident shopping with us, and we truly appreciate your continued support. If you ever need anything, don't hesitate to reach out. We're always here to help.
Thanks
Jordan
Ed Hardy Customer Service Team
Quick delivery and easy returns process!
Quick delivery and easy returns process!
23. August 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi Julie,
Thank you for the 5-star review we really appreciate it.
Kind regards,
Jordan
Ed Hardy Customer Service
So Happy with the Brand/Team
So Happy with the Brand/Team, bought a Diamond T-shirt and only wore it twice after the second wash Some Diamonds fell off the T-shirt and I contacted the EH team and the quickly answered my request, they extended my warranty and send me a new T-Shirt, quality is amazing, designs are unique, textures and fabrics are insanely good, you just have to be very careful about the instructions on the article/product.
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with the brand and our team. It’s great that you love the unique designs, fabrics, and quality of the Diamond T-shirt.
We truly appreciate your feedback on the care instructions – following them definitely helps ensure the longevity of our products.
Thanks again for your support and trust in us.
Kind regards,
Jordan
Ed Hardy Customer Service Team
Awfull service
Products are fine, though quite expensive for what you get. Service is awfull. They have sent me the wrong size in a torn bag and custumer service hasn't replied to me in over a week. There was also no return form included or return address label, and I don't have a printer. I now need to spend a lot of time energy and my own money to try to replace it with the correct size, hoping it won't be sold out when the return pachage reaches them.
2. September 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi Laura,
Thank you for bringing this to our attention. We sincerely apologize for the poor experience you’ve had with our service, and we’re deeply sorry for the inconvenience caused by receiving the wrong size in a damaged package. This is not the level of service we strive to provide.
Please reach out to us directly at hello@edhardy.co.uk so we can immediately assist you with the return and ensure you get the correct size as quickly as possible, we have checked our email system and could not find any previous emails sent by you in this past week, our turn around time for replying to emails is 24 hours.
Kind regards,
Jordan
Ed Hardy Customer Service
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