they sent me the wrong item and still refuse to correct it approaching 2 months later. this is following multiple emails with photos showing the mistake and me mailing the item back (as they requested... Mehr ansehen
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Das sagen Bewerter
Ed hardy is my go to outfit for relaxing, partying, chilling you name it and I will have an Ed Hardy attire on me. Its authentic, comfortable, stylish and great quality merchandise. You can never go... Mehr ansehen
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If you want pieces from Ed hardy I’d recommend getting them in person. I have many pieces from Ed hardy but for some reason anything I buy online is massive. I mean I can buy a T-shirt from a shop th... Mehr ansehen
Unternehmen hat geantwortet
Ho comprato i primi pantaloni tramite Zalando in verde oliva, poi gli stessi pantaloni in nero tramite il sito Ed Hardy Europa. Alcuni articoli sono un po' cari, ma giustificato,xké ci sono sopra dei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to the world of Ed Hardy - where art, fashion, and rebellion collide in a dynamic explosion of colours and design that define contemporary style. The brand transcends beyond clothing; it's a movement, a lifestyle, and a statement of individuality. At the core of Ed Hardy, is the legendary tattoo artist, Don Ed Hardy who at the age of 10, recognised the unique force of tattoo art. Growing up in the 1950s and early 1960s California pop culture, Hardy went on to earn an art school degree from the San Francisco Art Institute. He then learned to tattoo by apprenticing himself to master artists such as Phil Sparrow (the official tattoo artist of the Hells Angels Motorcycle Club). Over the last 40 years, Hardy has transformed this ancient tradition while also bringing fresh energy to painting, printmaking, and ceramics. From graphic tees to hoodies to denim jackets, Ed Hardy's designs exude a traditional and artistic quality that reflects in contemporary style, which seamlessly blends intricate tattoo designs with modern trends. Ed Hardy's iconic status is a testament to its enduring popularity and relevance in today's fashion landscape. While fashion trends come and go, Ed Hardy remains a constant, capturing the imagination and inspiring self-expression in people of all ages and backgrounds.
Kontaktinformationen
Vereinigtes Königreich
- edhardy.co.uk
4,0
Gut
648 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Antwort von Edhardy
Hi Andy,
Thank you for the 5-star review we really appreciate the great feedback.
Kind regards,
Jordan
Ed Hardy Customer Services
Very high quality product
Very high quality product. Came super fast too. Size chart worked perfectly. Well worth the cost.
22. August 2024
Antwort von Edhardy
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you’re pleased with the quality of the product and that it arrived quickly. It’s great to know that our size chart worked perfectly for you and that you feel it was well worth the cost.
Your satisfaction is our top priority, and your positive comments mean a lot to us. If you have any further questions or need assistance with anything else, please don’t hesitate to reach out.
Thanks again for choosing us!
Kind regards,
Michael
Ed Hardy Customer Service
Not impressed with the quality control…
Not impressed with the quality control tbh, as the seam came undone on one of the legs the first time she wore them.
Don’t expect that for a pair of £100+ jeans! Won’t be buying again.
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi Paul,
Thank you for sharing your feedback with us. We’re very sorry to hear about your experience with the jeans and that the quality did not meet your expectations. This is certainly not the standard we aim to uphold.
We understand your disappointment and apologize for the inconvenience caused. Our team would like to make this right for you. Please reach out to our customer service team at hello@edhardy.co.uk, and we’ll assist you with a return to exchange or refund.
Your feedback is important, and we will be addressing this issue with our quality control team to prevent it from happening in the future.
We appreciate you bringing this to our attention and hope we can restore your confidence in our brand.
Kind regards,
Jordan
Ed Hardy Customer Service
Love everything, except shipping.
Clothes are amazing quality and look great.
Only down side is the shipping, costs a fortune and it’s really slow, wait time of about 10-15 days. Had to return some stuff and shipping costs to return fell on me, didn’t receive the new item until about 2 and a half weeks after i shipping the pair i was returning.
Other than that small issue I have no complaints, will definitely continue to come back
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hello,
Thank you for your kind words about the quality and style of our clothing! We're thrilled to hear that you're happy with your purchases and that you plan to shop with us again.
We do, however, regret to hear that your experience with our shipping and return process wasn't as smooth as it should have been. We understand how frustrating long wait times and high shipping costs can be, and we appreciate your patience throughout the process.
Please know that we're actively working to improve both the speed and cost-effectiveness of our shipping options to enhance your shopping experience. Your feedback is incredibly valuable in helping us identify areas where we can do better.
Thank you again for your loyalty and understanding. We look forward to serving you again soon!
Kind regards,
Jordan
Ed Hardy Customer Service Team
Antwort von Edhardy
Hi,
Thank you for the 5-star review we appreciate the great feedback.
Kind regards,
Jordan
Ed Hardy Customer Service Team
First time ordering from Ed Hardy
First time ordering from Ed Hardy, as an adult and I must say I am not impressed unfortunately. The delivery was quick and packaging was simple (it came in the grey bag you normally get your amazon package in). However, the dress did not live up to my expectations. As a full maxi dress, the riding up it has/does is not worth it. My whole bum was exposed during walking. Luckily, I had a long jacket to cover me so I let it slide. But comfortably dancing in this dress will be impossible as you will end up having your ass OUT! Now, if this is your vibe, this is the perfect dress for you as it is beyond beautiful on the skin. The mesh compliments your complexion perfectly and whatever accessories you decide to pair with it will shine through as well (chile… my waistbeads were glistening alll night). I just hoped it stayed downnnn like a maxi and covered my already exposed ass 🤭
23. August 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hello,
Thank you for sharing your feedback with us. We're glad to hear that you found the delivery prompt and appreciated the look of the dress, especially how it complimented your complexion and accessories. However, we're genuinely sorry to learn that the fit did not meet your expectations.
We understand how important comfort and functionality are, especially for a dress designed for dancing and movement. Your experience with the dress riding up is not what we intended, and we apologize for any inconvenience this caused during your evening.
Your feedback is invaluable to us, and we'll be sure to pass it along to our design team to improve our future collections. In the meantime, we’d love to make this right for you. If you're open to it, please reach out to our customer service team at [Hello@edhardy.co.uk] so we can discuss options for a return, exchange, or any other way we can assist you.
Thank you again for choosing Ed Hardy, and we hope to have the opportunity to better serve you in the future.
Best regards,
Jordan
Ed Hardy Customer Service Team
The clothes are ok but the sweater is…
The clothes are ok but the sweater is scratchy. I expected better material for the price
15. August 2024
Antwort von Edhardy
Hello,
Thank you for your honest feedback. While we're glad you found the clothes generally satisfactory, we're sorry to hear that the sweater didn't meet your expectations in terms of comfort.
We strive to provide high-quality products, and it’s disappointing to learn that the material didn’t live up to the standard you anticipated. Your comfort is important to us, and we want to ensure that you're completely satisfied with your purchase.
If you'd like, our customer service team would be happy to assist you with a return or exchange for the sweater. Please feel free to reach out at hello@edhardy.co.uk, and we'll do our best to make things right.
Thanks,
Jordan
Ed Hardy Customer Service
As always superb quality
As always superb quality. The embroidery of the dragon on the back of the hoodie is second to none. The colours are perfect and great quality materials.
19. August 2024
Antwort von Edhardy
Hi James,
Thank you for the 5-star review we appreciate the amazing feedback.
Kind regards,
Jordan
Ed Hardy Customer Service Team
Efficient handling of an exchange
Customer support handled a slightly tricky exchange efficiently, sending the replacement item as soon as they received proof of postage of the return. Communication was professional at all times. A good experience.
15. August 2024
Antwort von Edhardy
Hi Robin,
Thank you for your wonderful feedback! We're delighted to hear that our Customer Service Team was able to assist you with your exchange efficiently and professionally.
We strive to make the exchange process as smooth as possible, so it’s great to know that you had a positive experience with our service. Your satisfaction is our priority, and we're thrilled that we could meet your expectations.
If you ever need any further assistance, don't hesitate to reach out. We look forward to serving you again in the future!
Kind regards,
Jordan
Ed Hardy Customer Service
Antwort von Edhardy
Hi Ian,
Thank you for the 5-star review we really appreciate it.
Kind regards,
Jordan
Ed Hardy Customer Service
Antwort von Edhardy
Hi Andrew,
Thank you for the 5-star review we really appreciate it.
Kind regards,
Jordan
Ed Hardy Customer Service
Lovely coat and super fast delivery…
Lovely coat and super fast delivery thank you love love love ❤️
15. August 2024
Antwort von Edhardy
Hi Claire,
Thank you for the 5-star review we really appreciate it.
We love to hear that you love the coat you ordered.
Kind regards,
Jordan
Ed Hardy Customer Service
Great service
Great service
I ordered the combats and they were lovely, only issue the medium was to big so had to reorder the small I’m a size 10
As I needed it the same week I had to reorder next day delivery as they wouldn’t of been enough time to get the small sent out
Unfortunately lost about £8
15. August 2024
Antwort von Edhardy
Hello,
Thank you for taking the time to share your experience with us. We're delighted to hear that you loved the combats, though we’re sorry to learn that the medium size didn’t fit as expected.
We understand how important it is to get the right size quickly, especially when you need it for a specific time. We apologize for any inconvenience caused by having to reorder and the extra cost you incurred for next-day delivery.
Kind regards,
Jordan
Ed Hardy Customer Service
Love my new pink baby t-shirt
Love my new pink baby t-shirt. Good quality material, great fit and lovely design.
14. August 2024
Antwort von Edhardy
Hi Elaine,
Thank you for the 5-star review we really appreciate it.
We love that you love your pink baby t-shirt.
Kind regards,
Jordan
Ed Hardy Customer Service
I’m obsessed😍😍
I’m obsessed, every time the clothing is so gorgeous and incredibly made unreal quality and attention to detail and fits me so beautifully. It’s rare I ever feel confident but as soon as I put anything ed hardy on I instantly feel amazing
14. August 2024
Antwort von Edhardy
Hello Elise,
Thank you so much for your amazing feedback! We're thrilled to hear that you feel confident and amazing in your Ed Hardy pieces. It’s wonderful to know that our quality, attention to detail, and fit have made such a positive impact on your wardrobe.
Your kind words inspire us to continue creating clothing that makes our customers feel their best. We’re so glad that Ed Hardy has become a brand you love and trust.
Kind regards,
Jordan
Ed Hardy Customer Service
Great product
13. August 2024
Antwort von Edhardy
Hi Zuri,
Thanks for the 5-star review we really appreciate the great feedback.
Thanks
Jordan
Ed Hardy Customer Service
Antwort von Edhardy
We're very sorry to hear that the jeans you received were damaged. This is not the experience we want for our customers. Please reach out to our customer service team at hello@edhardy.co.uk, and we’ll make sure to arrange a replacement or refund as quickly as possible. We’ll also investigate this issue to ensure it doesn’t happen again. Thank you for bringing this to our attention.
The sizing in the website was not…
The sizing in the website was not understandable, so I had to hope for the best when I ordered, but I got my size right. The comunication was great.
2. August 2024
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hello,
Thank you for sharing your experience with us! We're glad to hear that you were able to find the right size and that our communication met your expectations.
However, we apologize for any confusion you experienced with the sizing information on our website. We understand how important clear sizing guides are, and we're committed to improving this aspect of our site to ensure a smoother shopping experience for all our customers.
Kind regards,
Jordan
Ed Hardy Customer Services
Antwort von Edhardy
Hello,
Thank you for your feedback! We’re thrilled to hear that you’re happy with the quality and fit of your purchase. It’s great to know that the size fits you perfectly, even without a belt.
If you need any further assistance or have any other questions, we’re here to help. We look forward to serving you again soon!
Kind regards,
Jordan
Ed Hardy Customer Service
Completely different item sent the…
Completely different item sent the other seemed to be a store item discoloured an worn the guy Jordan half communicated with minimal effort an long duration of waiting between “technical issues” do not buy from these direct they should be professional an happy that they did not end up like ringspun cause they deserve nothing less
6. August 2024
Antwort von Edhardy
We sincerely apologize for the frustrating experience you've had. Receiving a different and worn item, along with poor communication, is far from the service we aim to provide. This certainly doesn’t reflect our usual standards, and we regret the inconvenience caused.
Please reach out to our customer service team at hello@edhardy.co.uk, and we'll do our best to make this right for you. We’re also reviewing this incident internally to prevent similar issues in the future. Your feedback is valuable, and we appreciate you bringing this to our attention.
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