Ordered on the 7th February today 21st of February still 🤪 have nothing 🙃 processed the DPD parcel with tracking generated next day. Only email communications, one man show... Buying cheaper fro... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Clearly inundated and presumably an online middle man seller importing against sales.Anyway and despite some bad reviews they did reply to holdups and did deliver what they promised .They are not sca... Mehr ansehen
Unternehmen hat geantwortet
Would give zero stars!!! Returned an item completely unopened, returned by tracked, they acknowledged receipt of return, been waiting nearly a month for refund, they keep fobbing me off, 3 times now m... Mehr ansehen
Unternehmen hat geantwortet
I made two separate purchases. The first took a while to arrive, but I was kept informed of progress and offer of refund. As the price could not be met by any other supplier, I stuck with it. The good... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At eGadgetsdeal, explore our diverse collection of cutting-edge gadgets, electronics, and accessories at competitive prices. From smartphones to laptops and smart home devices, find exactly what you need. Benefit from swift shipping, secure payments, and responsive customer support. Trust us for your satisfaction.
Kontaktinformationen
Vereinigtes Königreich
- contact@egadgetsdeal.co.uk
- egadgetsdeal.co.uk
2,1
Mangelhaft
318 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
False delivery times
Brought Apple AirPods 4 ANC and was sent a tracking number and said they would dispatch 1-3 days after working date. I emailed them and they replied it would be sent mid next week so I waiting then after waiting the tracking didn’t update. I emailed again and was told that this will be dispatched late next week. So I have email today I like to cancel. I have also requested a refund with my credit card.
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the delays and any frustration caused by your experience. We understand how important timely delivery is, and we deeply regret that we were unable to meet the promised timeframe.
Unfortunately, due to unexpected supply chain disruptions, your order was delayed far beyond what we anticipated. We acknowledge that our communication should have been clearer, and we take full responsibility for any inconvenience this may have caused.
We can confirm that your refund has been fully processed. Please rest assured that we are actively working on improving our processes to prevent such delays in the future.
We truly appreciate your feedback and will use it to enhance our service. If there is anything else we can do to resolve this matter, please feel free to reach out.
Sincerely,
eGadgetsdeal
I placed an order on 31st January for a…
I placed an order on 31st January for a gift for my wife's birthday. It is now 5th March and the item is yet to arrived. They had promised 4-6 days for delivery. I am asking for a refund now but no response from anyone and I can't see a number that I can reach them on. Please help.
31. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the delays and frustration caused by your order. We completely understand how disappointing this experience must have been, especially given that it was intended as a special gift.
Regrettably, unexpected supplier delays impacted our ability to dispatch your order on time, and for that, we are truly sorry. We acknowledge that our communication should have been clearer, and we regret any inconvenience this caused you.
We can confirm that your refund has now been fully processed. If you have not yet received the funds, we recommend checking with your bank, as processing times may vary. If there are any outstanding issues, please do not hesitate to contact us directly, and we will do everything possible to assist.
We take your feedback seriously and are actively working to improve our processes to provide a more reliable service in the future. Once again, we deeply regret the inconvenience caused and appreciate your patience.
Sincerely,
eGadgetsdeal
WORST EXPERIENCE IN A LONG TIME - AVOID
I bought ear phones on 7 Feb for £140. Received an order confirmation and order shipped email. However the tracking number was not Royal Mail as stated. Spent a month going back and forth with then and delivery timescales slipping by a week each time. Eventually asked for a refund but it was never processed. So I contacted my card proivider and requested a charge back which was successful. After I was refunded they sent me an email asking for my bank details to process the refund - ballsy or what.
PLEASE PLEASE PLEASE AVOID THESE COWBOYS
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely regret the frustration and disappointment you experienced with your order. Your feedback is extremely important to us, and we acknowledge that the delays and miscommunication caused significant inconvenience.
We understand that the tracking information should have been clearer and that the shifting delivery times were frustrating. We also deeply regret any confusion regarding the refund process. While our intention was to ensure a smooth resolution, we recognise that our communication may not have met your expectations, and for that, we sincerely apologise.
Please be assured that we take this matter seriously and are actively improving our processes to ensure clearer tracking updates, more accurate delivery estimates, and a faster, more transparent refund process. We are committed to providing a better experience for all our customers moving forward.
If there is anything further we can do to address your concerns, please do not hesitate to contact us.
Sincerely,
eGadgetsdeal
Avoid at all costs
Avoid at all costs! Been waiting for one month for my order and nothing yet. They keep emailing me that their supplier has experienced some delays. Awful
2. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for reaching out to us. We completely understand your frustration and sincerely apologise for any inconvenience caused.
We would like to confirm that your refund has already been processed through the original payment method. Typically, funds should reach your account within 1–3 working days, though for credit or debit card transactions, this may take up to 30 days depending on your bank’s policies.
As we have noticed that a dispute has been raised with your bank, we kindly recommend checking with them directly regarding the status of your refund, as duplicate claims may result in additional processing time.
Please rest assured that we take all customer concerns seriously and are committed to resolving any issues as swiftly as possible. If you require any further assistance, please do not hesitate to contact us—we are happy to help.
Sincerely,
eGadgetsdeal
Shocking customer service don’t bother!
Don’t bother trying to save a couple of quid by going with this absolutely shocking company! I ordered an iPad for my son’s birthday as well as an Apple Pencil. The iPad was delivered late (shock) and the Apple Pencil according to them was delivered but I never received it and now the company are point blank refusing to help or even respond to emails! So I’ve now had to go through the fraud team with my bank to claim back the money. Shocking customer service in every way possible their poor rating is proof that they do it to hundreds of others not just myself.
1. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely regret the frustration and inconvenience you have experienced. We understand how important it was for you to receive your order on time, and we deeply apologise for any distress caused.
After reviewing your case, we can confirm that, according to Royal Mail’s tracking information, your parcel was marked as delivered on 16-01-2025 (Tracking: OF511704145GB). However, we completely understand that this does not resolve the situation for you, and we want to assist in every way possible.
We recommend the following steps:
- Confirm Delivery Location – Please check with household members or neighbours to see if they may have accepted the parcel on your behalf.
- Contact Royal Mail – If you believe there has been an error, we advise reaching out to Royal Mail directly with the tracking number for further investigation.
At eGadgetsdeal, customer satisfaction is our priority, and we take every concern seriously. If the issue remains unresolved after these steps, please contact us directly at contact@egadgetsdeal.co.uk, and we will do our best to find a solution for you.
Once again, we truly regret any inconvenience caused and appreciate your patience.
Sincerely,
eGadgetsdeal
WARNING - STAY WELL CLEAR
Phone ordered 27/11/2024, No phone delivered & according to E-Gadgets Christmas rush & carriers caused the delay. Requested monies back & still as 02/03/2025 no monies returned. Constant excuse as to why monies NOT returned.
So CEO David Evan from Madison County, Ohio, United States gets wealthier by the minute scamming consumers.
A SNIPPET FROM EMAIL CORRESPONDENCE WITH THEM
From: eGadgetsdeal
Sent: Monday, December 16, 2024 3:21:50 AM
To: XXXXXXXXXXXXXXXXXX
Subject: Re: Monies Returned
Dear Customer,
To proceed with your refund, could you kindly provide the name of your bank? This is required along with the other details you’ve already shared.
Once we receive this information, we’ll process the refund as quickly as possible.
Sincerely,
eGadgetsdeal
On Fri, 13 Dec 2024 at 22:31, XXXXXXXXXXXXXXXXXXk> wrote:
Apologies for sending wrong info, details are as follows :-
Account Name - XXXXXXXXXXXX
Sort Code XXXXXX
Account No XXXXXXXX
Please confirm when monies have been transferred back
Kind Regards,
XXXXXXXXXXXXX
XXXXXXXXXXXX
XXXXXX Avenue,
XXXXXXXX Ind Estate,
XXXXXXXX
SCOTLAND.
XXXX XXX
From: eGadgetsdeal
Sent: 13 December 2024 06:14
To: XXXXXXXXXXXXXXX
Subject: Re: Monies Returned
Dear Customer,
To proceed with your refund, we will need your bank details, as listed below, instead of your credit card details:
Bank Name:
Account Number:
Sort Code:
This is necessary because our payment system cannot automatically reverse transactions directly back to credit cards. Once we have this information, we will process your refund promptly.
Thank you for your understanding, and please let us know if you have any further questions.
Sincerely,
eGadgetsdeal
On Fri, 13 Dec 2024 at 01:59, XXXXXXXXXXXX> wrote:
Good evening,
Can refund be paid back to my AMEX Card Account.
Details are as follows :
Account Name - XXXXXXXXXXXXX
Sort Code XXXXXX
Accounts Number XXXXXXXX
Please confirm by email when this has been done
Kind Regards,
XXXXXXXXXXXXXXXX
2. März 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for bringing this matter to our attention. We understand your frustration regarding the delay in processing your refund, and we sincerely apologise for any inconvenience this has caused.
Upon reviewing our records, we confirm that an initial refund was attempted to the bank account details you provided on 13 December 2024. However, as you later clarified that refunds cannot be processed to credit cards, we requested your bank account information to proceed further. We regret any confusion this may have caused.
We acknowledge the delay in resolving this issue and understand how frustrating it can be to experience such delays. Please accept our sincerest apologies for any inconvenience this has caused. We are committed to ensuring that this matter is resolved promptly.
If you have any further questions or concerns, please do not hesitate to contact us directly at contact@egadgetsdeal.co.uk. We are here to assist you and ensure your satisfaction.
Sincerely,
eGadgetsdeal
I do the order 4 February and until now…
I do the order 4 February and until now don't have delivery my phone and not refunded money,not answering for my mail about when my money back!!!I don't trust this company, please refund my money soon it's possible!!!!!
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the delay in processing your refund. We completely understand your frustration, and we deeply regret any inconvenience this has caused.
Your refund is currently being processed by our accounting department, and we are doing everything we can to expedite the process. We expect this to be completed soon, and as soon as the refund is issued, we will notify you immediately.
We truly appreciate your patience and understanding during this time. Please rest assured that we take this matter very seriously and are committed to resolving it as quickly as possible. If you have any further questions or concerns, please do not hesitate to reach out.
Once again, we sincerely apologise for the inconvenience, and we appreciate your patience.
Sincerely,
eGadgetsdeal
Item didn't arrive
Item didn't arrive. ETA given at time of purchase was 4-6 working days. Chased every week and given the same cut and paste response about a logistics delay. After a month I gave up and raised a dispute with my credit card company.
I'm not a competitor, just a consumer who trusted this company and was let down. My experience was identical to many of the other negative reviews on Trust Pilot.
They even reported my review to Trustpilot to have it taken down. I suspect that they do this with most negative reviews and that their score should be much lower.
Avoid this company.
27. Februar 2025
Bewertung ohne vorherige Einladung
I've done some searching of…
I've done some searching of egadgetsdeal and it seems they're a drop shipping business, quite legal, but as with all drop shipping businesses they do NOT have stock of any kind. As soon as you order and pay for an advertised item, they then try and source your item at the best price they can, which can mean either the price they advertised items for, or not. So reviews who say they have had a bad experience with this company, there are dozens of drop shipping businesses in the UK and they ALL operate on advertising items they do not have stock for, that is why the prices are lower than businesses that carry stock. You either pay more for guaranteed delivery, or you chance ordering from a drop shipping company and take the chance that you may or may NOT get your order on time.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for your review and for taking the time to share your thoughts.
At eGadgetsdeal, our priority is to provide high-quality products at competitive prices while ensuring a smooth experience for our customers. While we work with suppliers and manufacturers to source products, we always strive to make sure our customers receive timely deliveries and accurate information about stock availability. We aim to be transparent about our operations, and our goal is to offer the best possible service with competitive prices.
We acknowledge that shipping delays can sometimes occur, especially during peak periods or due to unforeseen circumstances. If ever there’s an issue with your order, we are always here to help and resolve any concerns promptly. Your feedback is valuable to us, and we will continue to improve our processes to better serve our customers.
Thank you for your understanding and for choosing eGadgetsdeal.
Sincerely,
eGadgetsdeal
Absolute scam,ordered a phone,after 3…
Absolute scam,ordered a phone,after 3 weeks waiting,tracking shows as "shipped" but it never had.AVOID! SCAM SCAM SCAM
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for your feedback. We sincerely apologise for the delays you experienced with your order. We understand how frustrating it must have been to wait longer than expected, and we deeply regret that we couldn't meet your expectations in this instance.
As mentioned in our previous correspondence, the issue arose from delays with our shipping partners. We acted promptly to process a full refund once the request was made, and we hope the funds have now been returned to your account.
We value transparency and customer trust and hope to serve you better in the future. Should you have any further concerns or need additional clarification, please don’t hesitate to reach out.
Sincerely,
eGadgetsdeal
This is one of "those" websites and there's high risk of losing your money
Update: the seller has refunded in full upon PayPal scalation. They have never contacted me back en the only thing that worked was opening the case.
-----
I placed an order on 17th February after creating an account. I never received an email confirming the order as it was stated on screen (I had a screenshot of the transaction, which I always do as a precaution)
The payment went immediately through PayPal, and a minute after a shipment, RoyalMail tracking was created on PayPal too (the first time I saw this), which had no delivery ETA.
I tried to come back to the website to see my order and delivery timeframe and to request the order, but I received no single email.
I could not log in (the password was OK), the link to reset the password was not working, and no email was sent to recover the password.
I tried to contact the contact phone (a British mobile) with no response. I also sent the contact form, but there was no confirmation email or response.
The website does not send any emails at all.
I tried to contact them too on the "contact the seller" button, and they have blanked their data: no email or phone to contact them from.
So, I have been unable to contact them or review my order.
I have escalated the case to PayPal, and I am waiting for a response. Luckily, if they don't send the item or the money back within PayPal's claim timeframe, I will be protected by the PayPal guarantee.
PayPal told me as well that having 5 claims, their account will be closed.....
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for your feedback, and we sincerely apologise for the experience you’ve had with your order. We understand the frustration you faced due to the lack of communication and issues accessing your account. It’s never our intention to make our customers feel this way.
We can confirm that your refund was processed promptly. Please be aware that the speed of processing a refund can depend on your bank, but typically it reaches your account within 1-3 working days. However, we understand that this situation has caused you unnecessary concern, and for that, we truly regret the inconvenience.
Our team works hard to ensure all orders are processed smoothly and we are currently investigating the issues with the order confirmation and login issues you experienced, as this is not the level of service we strive to provide.
We are committed to improving our customer experience and your feedback is valuable in helping us do so. If you have any further questions or concerns, please don’t hesitate to get in touch with us directly via email or our contact page.
Once again, we sincerely apologise for any inconvenience caused.
Sincerely,
eGadgetsdeal
Do not buy from this company
Despite my numerous attempts to contact this company they have not replied either by direct email, through their website or PayPal. I am led to assume the worst. I should have checked with Trustpilot before making a purchase. Order Details: Philip Gahan, Order #EGOD100100584 Placed on 12 Feb 2025, 07:04:25
Payment Method PayPal Express Checkout Payer Email xxxx Shipping Method 4 to 6 working days - Free Shipping Items Qty Price Sennheiser HD600 audiophile hi-res open back dynamic headphone - Black SKU: SEN-HD-600 1 £214.99 Subtotal £214.99 Shipping & Handling £0.00 Grand Total £214.99 eGadgetsdeal United Kingdom
The reply is an utter joke and a pathetic attempt at an apology which is not acceptable. Their reputation is abysmal. STAY AWAY! from this business buy nothing from them, don't risk it!
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the frustration and inconvenience caused during your experience with us. We fully understand your disappointment, especially after the issues with the order and our delayed communication. This is not the level of service we strive to provide, and we deeply regret the impact it had on your trust in our company.
We would like to clarify that we have already processed a full refund for your order, which should reach your account within 1–3 working days, or up to 30 days depending on your bank's policies. We take feedback seriously and are actively working to improve our processes to ensure this does not happen again.
Your concerns have been noted, and we are committed to providing better service in the future. If you ever decide to give us another chance, please don't hesitate to reach out, and we will ensure a smoother experience.
Thank you for bringing this to our attention, and we truly appreciate your feedback.
Sincerely,
eGadgetsdeal
Fake Company No products: Ordered on the 7th February today 21st…
Ordered on the 7th February today 21st of February still 🤪 have nothing 🙃 processed the DPD parcel with tracking generated next day.
Only email communications, one man show...
Buying cheaper from China 🇨🇳 & shipping 🚢 in UK 🇬🇧 it seems.
It's appalling as the email saying there volume of trade is so high finding difficult to ship the items Ordered. Lying down to last tears 😢...
Stop this guys from trading 😤 please 🙏
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely regret the frustration and inconvenience you have experienced. Customer satisfaction is our top priority, and we truly appreciate your feedback as it helps us improve our service.
Upon reviewing your case, we can confirm that your order was processed, and a tracking reference was generated. Unfortunately, due to unexpected logistical delays, the dispatch took longer than anticipated. We understand how frustrating this must have been, and we take full responsibility for the delay.
Regarding your refund, we have already processed it through the original payment method, and the timeframe for funds to be credited depends on banking procedures. We apologise for any confusion caused during this process.
At eGadgetsdeal, we strive to offer reliable service and transparent communication. We are actively working to improve our fulfilment times to prevent similar delays in the future. If there is anything further we can do to assist you, please do not hesitate to contact us.
We truly appreciate your patience and the opportunity to resolve this matter.
Sincerely,
eGadgetsdeal
Would give zero stars!!
Would give zero stars!!! Returned an item completely unopened, returned by tracked, they acknowledged receipt of return, been waiting nearly a month for refund, they keep fobbing me off, 3 times now my refund should have been credited to my account, I’m now currently waiting on their 4th assurance, pigs might fly !!!!!! DO NOT BUY FROM THIS COMPANY that’s my advice
8. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for your feedback. We sincerely regret any inconvenience you experienced and appreciate the opportunity to resolve this matter.
We can confirm that your refund has been successfully processed, and we hope this brings the matter to a satisfactory resolution. At eGadgetsdeal, we are committed to providing a reliable and transparent service, and we continuously work to improve our processes to ensure a smoother experience for all our customers.
If you have any further questions or concerns, please don’t hesitate to reach out—we’re always happy to assist.
Thank you for your patience and for giving us the chance to make things right.
Sincerely,
eGadgetsdeal
I WOULD NEVER USE THIS COMPANY AGAIN!!!!!!
I ordered Apple AirPods on the 23rd of January. Order confirmed told they would ship in 4 to 6 days. 24th had a message from Royal Mail to say they were expecting them. After several emails asking when they would ship and being fobbed off, I cancelled my order on February 4th and asked for a refund. Despite several emails and requests for my refund, it’s still hasn’t materialised. I have been in touch with my bank to begin the chargeback process.
23. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the inconvenience and frustration caused by the delay in processing your refund. We understand how important it is to resolve these matters promptly, and we regret that this did not happen as quickly as expected.
Please rest assured that your refund is being prioritised, and we are taking steps to improve our processes to prevent such delays in the future. Your feedback is invaluable in helping us enhance our service, and we truly appreciate your patience.
If you have any further concerns, please do not hesitate to contact us, and we will ensure your issue is addressed as a priority.
Sincerely,
eGadgetsdeal
If you want to wait well over a month then use this Company
Ordered firestick & it's been well over a month - resisting giving refund.
A sham / scam
13. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the delay and any frustration this has caused. We understand how important it is to receive your order on time or have a refund processed promptly when an issue arises.
Please rest assured that our accounting team is actively handling your refund, and we are committed to resolving this matter as quickly as possible. We appreciate your patience and regret any inconvenience caused by the extended processing time.
At eGadgetsdeal, we strive to provide a positive experience for all our customers, and we take all feedback seriously to improve our service. If there are any outstanding concerns, please do not hesitate to reach out, and we will do our best to assist you.
Sincerely,
eGadgetsdeal
Sent Ipad out with incorrect charger.
Sent Ipad out with incorrect charger. Then said they would refund £10 so i could purchase my own. This was over a month ago. No refund and ignoring my emails. Beware.
Eben though you have replied to this review, I really do not believe you. I have been contacting you since early January anf always promised a refund. As of 24 February, no refund!
12. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for sharing your feedback, and we are genuinely sorry for the inconvenience this has caused you.
We want to reassure you that our accounting department is actively processing your refund, and our customer service team will keep you updated with any progress. We are committed to resolving this as quickly as possible and ensuring that you receive the best possible service.
Your feedback is important to us as we continuously strive to improve our processes and customer experience. We value your business and hope to regain your trust.
Please don’t hesitate to reach out to us directly if you have any further questions.
Sincerely,
eGadgetsdeal
I ordered a phone Pixel 8a and it…
I ordered a phone Pixel 8a and it arrived not as fast as i expected but a couple of weeks later but IT HAS ARRIVED and it is brand new and the nice blue colour my daughter wanted. If the email comunication and the tracking were a bit more clear i would not have had any anxiety but i must say the company is good and legit.
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for taking the time to share your experience with us. We're delighted to hear that your Pixel 8a arrived in perfect condition and that your daughter loves the blue colour!
We sincerely apologise for any uncertainty caused by the delivery timeframe and tracking updates. Clear and timely communication is something we continuously strive to improve, and your feedback helps us refine our processes to provide a smoother experience for all our customers.
Your trust means a lot to us, and we truly appreciate your patience and understanding. If you ever need assistance in the future, please don’t hesitate to reach out.
Sincerely,
eGadgetsdeal
Haven't received refund
I ordered a pair of Beats Solo 4on 05.02.2025. After a few days, I emailed them for an update on my order because Royal Mail had not received the package. They informed me that the product was no longer available, yet they had already provided a tracking number for an item that wasn’t even in stock. I don’t understand how they could accept an order for a product that wasn’t available! I requested a cancellation and a refund, but I still haven’t received my money. I deeply regret this purchase.
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely regret the inconvenience you experienced with your recent order. Ensuring a smooth shopping experience for our customers is our top priority, and we acknowledge that, in this case, we fell short of expectations.
We can confirm that your refund was processed promptly, and we appreciate your patience throughout the process. Customer satisfaction and trust are at the heart of what we do, and while we regret that we couldn’t meet your expectations this time, we truly hope to have the opportunity to serve you better in the future.
Your feedback is invaluable to us, and we truly appreciate your patience throughout the process. If there is anything further we can do to assist, please do not hesitate to reach out.
Sincerely,
eGadgetsdeal
Scam website ordered a Nintendo switch…
Scam website ordered a Nintendo switch lite for £130 and they sent me a Chinese plug adapter. Scammers! Stay clear
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We are very sorry to hear about your experience. Customer trust is extremely important to us, and we take allegations of fraud very seriously.
After thoroughly checking our system, we are unable to find an order matching the details you have provided. We would love the opportunity to investigate this further and resolve any issues you may have encountered. Please contact our customer support team at contact@egadgetsdeal.co.uk with your order details, and we will do our best to assist you.
At eGadgetsdeal, we are committed to providing a transparent and reliable shopping experience. We always encourage customers to reach out to us directly if they experience any concerns so that we can offer a prompt resolution.
We look forward to hearing from you and hope to clarify this matter as soon as possible.
Sincerely,
eGadgetsdeal
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