Ordered on the 7th February today 21st of February still 🤪 have nothing 🙃 processed the DPD parcel with tracking generated next day. Only email communications, one man show... Buying cheaper fro... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Clearly inundated and presumably an online middle man seller importing against sales.Anyway and despite some bad reviews they did reply to holdups and did deliver what they promised .They are not sca... Mehr ansehen
Unternehmen hat geantwortet
Would give zero stars!!! Returned an item completely unopened, returned by tracked, they acknowledged receipt of return, been waiting nearly a month for refund, they keep fobbing me off, 3 times now m... Mehr ansehen
Unternehmen hat geantwortet
I made two separate purchases. The first took a while to arrive, but I was kept informed of progress and offer of refund. As the price could not be met by any other supplier, I stuck with it. The good... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At eGadgetsdeal, explore our diverse collection of cutting-edge gadgets, electronics, and accessories at competitive prices. From smartphones to laptops and smart home devices, find exactly what you need. Benefit from swift shipping, secure payments, and responsive customer support. Trust us for your satisfaction.
Kontaktinformationen
Vereinigtes Königreich
- contact@egadgetsdeal.co.uk
- egadgetsdeal.co.uk
2,1
Mangelhaft
318 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fraudulent Operator - DO NOT USE
If only I had seen the reviews before using this site. This is an Honk Kong based site with a UK Domain. Please report this company to Action Fraud/ the NFIB/and the UK Intl Consumer Centre who are aware of their practices, if you are having the issues clearly many other consumers are having. In my case ordered an iPad 13 and Pen on the 20th November for Xmas, and egadgetsdeal still have my £1,065! As per so many purchasers they messed me about sending boilerplate email responses saying next week, next week.. item never arrived despite so so many emails. Now I am trying to get a refund of over £1000 of which I still haven't received. If you are having issues take 15mins to report to Action Fraud/Trading Standards and/or the police. Undoubtedly egadgetsdeal they will respond with some stock response, as things currently stand they have fraudulently taken £1,065 please dont ignore all of the 1 star reviews for this site.
7. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the inconvenience and frustration caused during your recent experience with us. We deeply regret the delays in processing your refund and fully understand the impact this has had.
We have confirmed that the refund was processed on 24th December 2024. However, we acknowledge that the process has taken longer than expected to reflect in your account. We are actively following up with our payment processor to ensure that any remaining issues are resolved promptly.
We take full responsibility for the inconvenience caused and want to assure you that this situation does not reflect our usual standards. Internally, we have reviewed this incident thoroughly to identify where improvements can be made to prevent similar issues in the future.
At eGadgetsdeal, we are committed to providing fair, transparent, and reliable service to all our customers. Your feedback has been invaluable in helping us improve, and we truly appreciate your patience throughout this process.
Should you have any further concerns, please do not hesitate to reach out to us directly at contact@egadgetsdeal.co.uk.
Thank you for bringing this to our attention and giving us the opportunity to make things right.
Sincerely,
eGadgetsdeal
Despicable company
Despicable company - Liars and Fraudsters.
I have still not received my order three weeks after I placed it.
Below is the email stream that has occurred between myself and these idiots.
Dear Customer,
Your order is currently being processed and is expected to ship on Friday. In the best-case scenario, your package should arrive around the weekend.
Please use tracking number O-------87GB at https://ww/ in the following 3~4 days.
Thank you for your understanding, and please don’t hesitate to reach out if you have any other questions.
Sincerely,
eGadgetsdeal
On Mon, 6 Jan 2025 at 15:38, wrote:
Where is my order?
On 24 Dec 2024, at 09:32, wrote:
This is totally unacceptable as it was bought as a Christmas gift. Your previous email stated that the item HAD already been dispatched, was this a lie? Or has the item actually left your depot?
Kind Regards,
image003.png>
From: eGadgetsdeal @egadgetsdetal.co.uk>
Sent: 24 December 2024 05:54
To: >
Subject: Re: My order
Dear Customer,
Due to the increased shipping volumes as we approach Black Friday and the Christmas season, delivery services are experiencing slower processing times, and our initial delivery estimate was incorrect.
Your order is now scheduled to ship early next week, and we anticipate it will arrive by the weekend. We deeply regret any inconvenience caused and kindly ask for your patience during this busy period.
Thank you for your understanding. If you have any further concerns or wish to proceed with canceling the order, please let us know, and we will assist you promptly.
Sincerely,
eGadgetsdeal
On Mon, 23 Dec 2024 at 21:57, wrote:
Please can you confirm when I’ll receive my order. Today is the 6th working day since you sent confirmation of despatch
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the negative experience you have had with your order. We fully understand your frustration, especially given the special nature of the item as a Christmas gift. Please know that this situation does not reflect the standard of service we aim to provide.
The delay you encountered was due to an unexpected backlog during the busy holiday season, and we deeply regret that our communication regarding the dispatch status caused further confusion. We recognise that this was not acceptable, and we have since reviewed our internal processes to prevent this from happening again in the future.
We take full responsibility for the situation and assure you that we are doing everything we can to improve our services. Your feedback is invaluable to us, and we hope you will allow us the opportunity to make things right. Please do not hesitate to reach out if there is anything more we can do to assist you.
Thank you for your understanding.
Sincerely,
eGadgetsdeal
Con merchants
So another email of these cowboys , exactly the same as the first one , because of high demand we,ll ship it next week 🤣🤣🤣🤣 same every week . Had my money and ran . Low life's . Do not order from this lot
7. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for your recent messages and for bringing this matter to our attention. I sincerely apologise for the inconvenience and confusion caused by the issues with your orders. During the Christmas peak period, we experienced an unusually high volume of orders. As a result, deliveries were processed in order of receipt, which led to your two orders not arriving together as expected.
After reviewing your case, I confirm that one set of earbuds (Order #EGOD100097698) has been delivered successfully on 7 January, as per Royal Mail's tracking details. Regarding the second set (Order #EGOD100097699), it is still pending dispatch due to unexpected delays caused by high shipping volumes over the holiday period.
We are working to ensure your remaining order is shipped as quickly as possible. Alternatively, if you'd prefer, we can process a refund for the undelivered order immediately. Please let us know your preference so that we can proceed accordingly.
We value your feedback and understand the frustration this situation has caused. Please rest assured that we are taking steps to improve our delivery timelines and communication processes to prevent such occurrences in the future.
Thank you for your patience and understanding. Should you have further concerns, please do not hesitate to reach out.
Sincerely,
eGadgetsdeal
0 stars do not even deserve 1 star!
0 stars do not even deserve 1 star!! You ought to be ashamed of yourselves 3-4 working days and I paid £20 extra for rush delivery over a week later the item is still not here and in there response via email they haven't even shipped the item that will take another week?! Seriously here? You should state 3-4 weeks be honest and accurate when I spoke to royal mail they have just used there standard service 3-5 working days but is still not even on there network and have provided me with an incorrect tracking number also! Wow nothing but liars charlatans and thieves to be quite frank I really wish I would have read reviews on this incompetent so called company before I placed my order £320 down now and this was for my daughters 10th birthday present which is today and she has woken up to no present thanks to you!! I dont know how you can live with yourselves! I have taken it up with my bank as you have fraudulently took my money and have not provided me with the goods or services as promised. I will also be reporting you to trading standards and the fraud team! I want my money back you incompetent lying little scammers!! Anyone who considers buying from this company please read these honest reviews and do not place an order with them you will only be in the same position as many of us are and will soon regret it! Read the reviews so many negative on here says it all!! If nobody places an order with these charlatans then they will be put out of business as clearly they are not fit for purpose or to even run a business efficiently! Steer clear from these thieves!!
6. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Firstly, I would like to sincerely apologise for the experience you have had with us. I fully understand the frustration this has caused, particularly with the delivery of your daughter's birthday gift, and I deeply regret that we were unable to meet your expectations.
We absolutely take full responsibility for the delay in your order and acknowledge that there were issues with both the shipping process and communication on our part. During the busy holiday period, we faced unexpected delays, but that does not excuse the lack of accurate information you received. I can only imagine how disappointing this must be, especially when the present was intended for such an important occasion.
In response to your concerns, I can assure you that we are actively addressing this situation within our team to prevent this from happening again. We take customer feedback seriously and are committed to improving our processes, including delivery times and our communication to customers, so that future orders are handled more efficiently.
As we discussed, we are proceeding with the shipment of your order, and we appreciate your decision to continue waiting for it. Please know that we are doing everything in our power to get it to you as quickly as possible.
Once again, I offer my sincerest apologies, and I assure you that we are working hard to rebuild your trust in us.
Sincerely,
eGadgetsdeal
Cheap price and 5 day delivery 😁
2. Jänner 2025
Antwort von eGadgetsdeal
Dear Customer,
Thank you for leaving such a positive review! We're so pleased to hear that you were happy with the price and delivery time. We always aim to offer great value and speedy service, and it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon!
Sincerely,
eGadgetsdeal
Ordered a nintendo switch light on 18th…
Ordered a nintendo switch light on 18th Dec paid £20 extra postage for quick delivery still waiting for item on the 5th Jan with little or no communication from seller would not buy from them
5. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration and disappointment caused by the delays in your order. We fully understand how important it was for the item to arrive in time for Christmas, and we deeply regret not meeting your expectations.
The delay was due to exceptionally high demand and shipping challenges during the holiday season. While this is not an excuse, we take full responsibility for the inconvenience caused. We also regret that our communication fell short during this period, and we are working to improve our processes to ensure better updates and quicker resolutions for our customers.
Your item was delivered to your address on 06-01-2025. We hope this has brought some resolution, but we completely understand that the experience did not meet your expectations. We are also happy to discuss further compensatory measures if needed, and we are always here to address any remaining concerns.
At eGadgetsdeal, we strive to provide excellent service, and your feedback has prompted internal discussions to ensure this situation does not happen again. Thank you for helping us improve, and we truly value your understanding.
Sincerely,
eGadgetsdeal
Stunning ✨️ Samsung Galaxy Watch 7
Picked up a stunning ✨️ Samsung Galaxy Watch 7 44mm in Silver at an absolutely steal of a price 👌. Fully traceable order details and arrive promptly within the advertised timescales which was very pleasing especially with all the public holidays over the past week. Received a nice bonus voucher for £7 money off my next purchase on the site. Super customer care, and very much appreciated 👏
2. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you're happy with your Samsung Galaxy Watch 7, and it's fantastic to know that the order arrived on time, even with the holiday period. We always aim to provide the best possible service, and we're glad we were able to meet your expectations.
We truly appreciate your support and are delighted that you enjoyed the bonus voucher for your next purchase. It's customers like you that make our job so rewarding. We look forward to welcoming you back for your next shopping experience with us!
Thank you once again for your wonderful feedback.
Sincerely,
eGadgetsdeal
I ordered some ear buds from this…
I ordered some ear buds from this online store, and was advised in my invoice and confirmation email, delivery would be in 4-6 days. I contacted them to chase and was advised that although they had notified me that the item had been dispatched and am royal mail tracking number issued, they didn't have them in stock and would send them when they were back in stock. I exchanged emails back and forth where it was excuse after excuse and eventually I requested a refund and to cancel the order. The company then advised they could not offer a refund by the original payment method, my credit card and that they would require my bank details. I refused this as I purchased by credit card for my own protection. They insisted a refund could only be issued by providing my bank details and that they were unable to refund to a card. I have now opened a dispute with my credit card, who are taking this forward. This company is not legit and although I see some people are satisfied I am unsure they are genuine reviews. Do not buy from this company and do not share your details with them.
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused during your experience with us. We deeply regret that our service did not meet your expectations, and we take full responsibility for the situation.
To clarify, the delays in your order were caused by stock shortages during a busy holiday period, which we should have communicated more clearly. Regarding the refund, our intention was solely to ensure a secure and timely resolution. Rest assured, any information provided to us for completing refund transactions is handled with the highest level of security and care. If you have further questions or need reassurance, please let us know, as we appreciate your patience and understanding.
We also wish to firmly address your comment about our legitimacy. All reviews on our platform are written by genuine customers, and we have never and will never fabricate positive feedback. While we know we are not perfect, we are constantly striving to improve and deliver the best possible service to every customer.
If there is anything further we can do to address your concerns, please feel free to contact us directly at contact@egadgetsdeal.co.uk. Once again, we apologise for your experience and are committed to making things right.
Sincerely,
eGadgetsdeal
Used them twice - all good.
I made two separate purchases. The first took a while to arrive, but I was kept informed of progress and offer of refund. As the price could not be met by any other supplier, I stuck with it. The goods were perfect. A second order I expected a similar delay, but it arrived quite quickly, perfect condition, brand new and a good £40 cheaper than any other supplier, including Backmarket refurbished. I would not hesitate to use them again and look there first before comparing elsewhere. No reason to belive they are nothing but genuine. We all have things go wrong; it's how they are fixed that matters.
20. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you so much for your detailed and thoughtful 5-star review! We’re thrilled to hear that you’re happy with both your purchases and the value we offer. It’s great to know that despite some initial delays, our communication and dedication to resolving issues made a positive impression.
Your trust and understanding mean the world to us, and we truly appreciate your recognition of our efforts to provide genuine products at unbeatable prices. It’s customers like you who inspire us to continue improving and delivering the best possible service.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Thank you for your support and kind words. We look forward to serving you again soon!
Sincerely,
eGadgetsdeal
Really great product
Really great product, very well priced,took a while to arrive but well worth it by saving me money.
2. Dezember 2024
Antwort von eGadgetsdeal
Dear Customer,
Thank you for your kind words! We apologise for the delay in delivery but are delighted to know that the savings made it worth the wait. Your feedback is important to us, and we’re always working to improve our services to ensure quicker deliveries in the future.
We hope to see you shop with us again soon! If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Sincerely,
eGadgetsdeal
Great value website
Great price and well packaged when it arrived. Took a little longer than advertised on website but responded to emails to advise of delay. Would use this website again
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for your positive review! We’re delighted to hear you’re happy with the price and packaging, and we appreciate your understanding regarding the slight delay. Providing timely updates is important to us, and we’re glad our team could assist you.
We’re thrilled to know you’d consider using our website again—it means a lot to us. If there’s anything we can do to make your next experience even better, please don’t hesitate to let us know.
Looking forward to serving you again soon!
Sincerely,
eGadgetsdeal
Excellent product at an amazing price
Excellent product at an amazing price. A little late arriving but all in all very very impressed.
27. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for your kind review! We’re thrilled to hear you’re impressed with the product and its price. We apologise for the slight delay in delivery and appreciate your patience.
Your feedback is invaluable as we work to improve our service, and we’re glad we could meet your expectations overall. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
We look forward to serving you again soon!
Sincerely,
eGadgetsdeal
Google Pixel Buds Pro Earbuds
Google Pixel Buds Pro Earbuds - Charcoal Black
easily ordered, came in a few days, very happy. Genuine article, they work. What more can I say! Happy
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you found the ordering process smooth and that you're happy with your order. Providing genuine, high-quality products and excellent service is what we strive for, and it's fantastic to know we've met your expectations.
If there's anything else we can assist you with, please don't hesitate to get in touch. We look forward to serving you again in the future.
Sincerely,
eGadgetsdeal
Poor customer service and inaccurate advertisement
After ordering from egadgetsdeal, they took a number of weeks to send the items. I had to chase them for my tracking number myself.
After receiving the products, it turns out they were the Japanese variants, even though this was not articulated on their product detail page. I started a return, and sent them the items within a day of them accepting.
To their credit I did receive my refund almost a month after my return was delivered - after many back and forth emails with generic 'this is a busy time of year' answers on their part. I appreciate you may have had some issues recently, but communication is key and the delayed, generic responses overall made this a terrible experience - irregardless of the poor quality of the product.
They are not a scam but perhaps better communication, more accurate advertisement and a sense of urgency would have prevented an unnecessary headache for both parties.
25. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the inconvenience and frustration caused during your recent experience with us. We deeply regret the delay in processing your refund and understand the impact this may have had on your trust in our services.
Your return and refund request was received, and while we faced unexpected delays during the busy holiday period, we acknowledge this was unacceptable. Please rest assured that your refund has now been processed.
We are actively reviewing our procedures to prevent such delays in the future. Your feedback is invaluable, and we remain committed to improving our service to better meet the needs of our customers.
Thank you for your understanding and for giving us the opportunity to address this matter. We hope to serve you better in the future.
Sincerely,
eGadgetsdeal
Great deal/price
Great deal/price - slight delay in delivery. Company communicated via email about the delay and that was acceptable after all it was Christmas time. Package arrived as detailed in the follow up email so all good.
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you so much for your kind review! We’re thrilled to hear that you were happy with the deal and the price. We truly appreciate your understanding regarding the slight delay in delivery, especially during the busy Christmas period.
It’s great to know that the package arrived as expected, and we’re glad our communication kept you informed. Your feedback is invaluable, and we’ll continue to work hard to ensure our customers have the best experience possible.
Thank you again for choosing eGadgetsdeal, and we look forward to serving you again in the future!
Sincerely,
eGadgetsdeal
Good prices note US version
The ipad was a good price. It was a gift for my daughter and I was surprised to find it is the US version which was not explained clearly on purchase. I hope the warranty is valid by Apple ?
The delivery was much longer than 6 to 8 working days as stated . I contacted them and it arrived a few days later.
10. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for taking the time to leave us a review and for your kind words about the price of the iPad. We’re delighted to hear it made a wonderful gift for your daughter!
We sincerely apologise for any confusion regarding the version of the product. We will review our product listings to ensure that details like this are made clearer in the future. Regarding the warranty, we can confirm that Apple provides global warranty coverage, but if you encounter any issues, please don’t hesitate to reach out to us directly, and we’ll be happy to assist.
We also apologise for the delay in delivery and appreciate your patience in waiting for it to arrive. We are working to ensure our estimated delivery times are met consistently.
Thank you again for your feedback – it helps us improve and serve our customers better. We hope your daughter enjoys her new iPad!
Sincerely,
eGadgetsdeal
Order issues
Made an order for on the 9th December to get my wife a tablet for Christmas order EGSH100094626 site said
Shipping Method 4 to 6 working days - Free Shipping
Nothing came and so i submitted a requst on their website asking where the delivery is and got this response on the 17 December.
"Due to the increased shipping volumes as we approach Black Friday and the Christmas season, delivery services are experiencing slower processing times Your order is now scheduled to ship late this week." Which is fine and I accept.
19th of December I emailed again asking where my delivery is.
23rd December I get a reply " We sincerely apologize for the ongoing delay and the incorrect shipping update you received earlier. Unfortunately, it appears that the package was misplaced during transit, which has caused significant confusion and inconvenience.
To resolve this, we can arrange to resend your order. However, due to the current circumstances, it is unlikely to arrive before Christmas and may reach you shortly after.
If waiting is not suitable for you, we completely understand and can process a full refund instead."
I have asked how much longer this is going to take and again no reply yet.
I am not happy! this is the 1st and last time I will use this site. I would not of made this order if I knew this was going to happen!
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the frustration and disappointment caused by your experience with our service. We completely understand how important it was for you to receive the tablet in time for Christmas, and we deeply regret the inconvenience this situation has caused.
During the busy holiday period, unforeseen shipping issues occurred, including the misplacement of your package in transit. Although we informed you promptly and offered both a replacement and a refund, we acknowledge that our responses did not meet your expectations in terms of speed and clarity. For this, we are truly sorry.
We are actively reviewing our processes to ensure accurate communication and timely resolutions in the future. Your feedback is invaluable, and we take it seriously to improve our services.
If there’s anything further we can do to make this right, please don’t hesitate to reach out at contact@egadgetsdeal.co.uk.
Thank you for bringing this to our attention and giving us the opportunity to improve.
Sincerely,
eGadgetsdeal
Order #EGOD100096549
This is my second review of a purchase made on 29 November. eGadgets have claimed twice to have misplaced the goods , sent me an incorrect tracking number and made several false statements about despatch of goods. They have zero credibility and I am now waiting for my refund. Do not waste your time or risk your blood pressure with these people. I would give them zero stars if Trustpilot allowed it.
29. November 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
I want to sincerely apologise for the confusion and frustration caused by the conflicting updates regarding your order. I understand how this has led to a loss of confidence in our service, and I deeply regret the inconvenience this situation has caused.
Upon reviewing our correspondence, I acknowledge that we provided inconsistent information about the dispatch of your replacement AirPods. This was not intentional but rather a miscommunication on our part during a period of exceptionally high demand and logistical strain.
Your original package was misplaced during transit, for which we take full responsibility. We are taking immediate steps to improve our communication processes and ensure that our team provides accurate updates going forward. I appreciate your patience as we work to resolve this issue and rebuild your trust.
If there is anything further I can do to address your concerns, please don’t hesitate to contact me directly at contact@egadgetsdeal.co.uk.
Thank you for your understanding.
Sincerely,
eGadgetsdeal
Poor Service - take your money, but don't deliver.
Ordered Mid-Nov, finally posted Mid-Dec, still have not received it and will not receive it. Customer Support are no help.
It is now 21-Jan-2025, still no refund received and they have told my Credit card company that they delivered it, which they never did. Feels like they are being spiteful for the poor review?
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We are truly sorry for the poor experience you had with our service. We understand your frustration and would like to address your concerns directly and transparently.
Due to increased shipping volumes during the Black Friday and Christmas season, many delivery services, including Royal Mail, have experienced slower processing times. According to Royal Mail's tracking system, your parcel was received into their warehouse on 7th December. However, it seems they were unable to locate the address provided, and the parcel remained in their warehouse.
As this is a peak season with significant delays across the logistics network, we regret that we were not informed in a timely manner about the need to confirm your address. This oversight is entirely on us, and we deeply apologise for the inconvenience this caused, particularly during the holiday season.
We want to assure you and others reading this that eGadgetsdeal is a legally registered business in the UK, dedicated to providing reliable service to our customers. This unfortunate situation does not reflect the standard of service we strive to uphold, and we are taking immediate steps to improve our communication and processes to prevent similar occurrences in the future.
Your refund has been processed as per your request, and we once again apologise for falling short of your expectations. We remain committed to addressing your concerns and demonstrating that we are a responsible and trustworthy company.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
eGadgetsdeal
Stay away
After 10 days they have emailed me saying my order is not on not been shipped but wont be shipped till later this week.
Meaning my origanal order on the 12th is still not shipped and wont be hear for Christmas.
This after a previous email stating my order was shipped using royal mail
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the distress and disappointment caused by your experience with us, especially during the holiday season when timely delivery is so important.
Your order was unfortunately delayed due to unprecedented shipping volumes and logistical challenges during this busy period. Additionally, we regret the confusion caused by our system's automated tracking process, which generated a tracking number before the item was physically dispatched. This was not our intention and does not reflect the high standards we aim to uphold.
We understand how frustrating it must have been to receive inconsistent updates, and for that, we are truly sorry. We are taking immediate steps to improve our processes and communication to prevent such issues from recurring.
To make this right, we would like to offer you compensation or a resolution that meets your needs. Please contact us directly at your earliest convenience so we can assist further.
We deeply value your feedback and remain committed to learning from this experience to provide better service in the future.
Sincerely,
eGadgetsdeal
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.