So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging. Well, my wife opened her “g... Mehr ansehen
Unternehmen hat geantwortet

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging. Well, my wife opened her “g... Mehr ansehen
Unternehmen hat geantwortet
Really disappointed with this subscription. The underwear itself isn’t particularly good quality and the sizing seems really off. The postage also states 2–3 days, but I’ve been waiting almost... Mehr ansehen
Unternehmen hat geantwortet
Outstanding customer service! I only recently discovered this company and have had issues with sizing, staff have gone above and beyond on numerous occasions in order to get this rectified. From t... Mehr ansehen
Unternehmen hat geantwortet
Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Mehr ansehen
Unternehmen hat geantwortet
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Overall lacking
Over the months the box has declined in quality, the underwear sets do not match the box themes and the underwear always runs tight.
I am a uk 8/10 and order a S but the fit isn’t right

Antwort von Elia
Beautiful lingerie very detailed and a treat to open. Customer service is excellent and answer all questions promptly. Highly recommend this subscription.

Antwort von Elia
Lovely lingerie and always a monthly treat
Great fit and quality

Antwort von Elia
Absolutely fantastic
Ive been signed up for a year now I love them its a nice suprise every month i love all the little bits you get too
Im a tiny a and they fit beautifully

Antwort von Elia
Amazing company, had to change size on the subscription and they were so helpful and accommodating, love the extras, sets are beautiful and so is the packaging, thankyou :)

Antwort von Elia
Was really happy with them at first, until I was scrolling SHEIN one day and came across a set that I’d received from Elia that was priced at £2, and then another set, and another and another… I PAID £30 FOR £2 SHEIN UNDERWEAR!! Avoid avoid avoid this absolute scammer!!

Antwort von Elia

Antwort von Elia
Product issue, customer service was excellent letting me know beforehand and offering very good alternative, subscription is normally routine and lovely items, wonderful quality and worth the money

Antwort von Elia
Fantastic underwear comfy stylish and my husband absolutely loves them the presentation box was just lovely
Thank you again looking forward to my next order ❤️

Antwort von Elia
Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper and better than lingerie you buy out in retail shops, but just as good quality and prettier designs!

Antwort von Elia
The product is fantastic! The packaging, communication everything! I love all the colours & styles. I love the surprise opening the boxes! The little things like the team bags, bobbles, flowers. Such lovely wee touches. The fit is amazing also!

Antwort von Elia
This company is great! Its such a lovely way to spoil yourself with such pretty underwear. I have the surprise box, every other month. I never know what im getting and there's always a scrunchie, and other little treats included. I love the fabric petals; I'm collecting them in a little crystal bowl. I like the attention to detail. The bottoms sizing were a bit small, when I explained this, customer service got straight back to me and sent me replacements, which I thought was really kind and shows how much they value their customers. I can't wait for my next box!

Antwort von Elia
I sent an email about 2-3 days ago regarding my order, with no response. Not only did I not get the colour I asked for (I was given light blue and white instead of dark shades), but the quality was awful, with loose thread, finishing issues and extra lace that they had forgotten to cut off. Considering they advertise this email as their point of contact, I’m confused as to why I have yet to receive a response. It is evident that both their quality control and customer service are not up to standard.

Antwort von Elia
AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have given me such a confidence boost and are true to size. We upped our subscription from monthly to twice a month as im addicted. Cute extras, cute packaging, great feeling. Thankyou !!!

Antwort von Elia
Sam has been an absolute angel, sorted my mistake on delivery address as I put the an old one on the order, great service and very pretty boxes with a few extras in there for my wife.

Antwort von Elia
I put in my style and size preference and every single month a new box arrives, each as gorgeous as the last month but never repeated, opening my monthly Elia box has become an event amongst my friends and boyfriend is excited about it!

Antwort von Elia
The underwear is beautiful I had a problem work the knickers not dotting because I ordered the wrong size, they went above and beyond to send me a new pair one eight size at no extra cost, absolutely fantastic customer care and so helpful

Antwort von Elia
The subscription is a wonderful present every month. Always beautiful and is something to look forward to.

Antwort von Elia
My wife has been receiving monthly sets of underwear. The sets have always been very pretty and delicate, femininity personified.
It’s true to say I’ve had to contact Elia on sizing issue, but I couldn’t be happier with the service received from Stacey in customer support. Excellent, first class.
The underwear makes my wife feel fantastic, that makes the subscription worthwhile.

Antwort von Elia
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