Waited nearly 1 month for delivery of shoes that arrived but were at least four sizes too small. Despite frequent requests for refund and returns acknowledgement….no response. This company is obviousl... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Obviously didn’t read reviews before I purchased! Eventually after over 3 weeks I received my sandals, poorly made and way too small… I paid £28 and reading from reviews will not be sending back as to... Mehr ansehen
Unable to give zero stars. Item delivered does not fit description of item advertised. Offered a 15% refund, which I declined. They then offered a 20% refund despite their website stating that full re... Mehr ansehen
You have done a credit check without my knowledge or permission which is showing up on my credit file as 'Klarna Ab (Cval, Sr, Ar, Sa) Klarna Ab (Sr Api) Quotation Search'. My credit rating has gone... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Imagine a world that is simply divine. A place where you can explore a wealth of heavenly wonders that transform how you look and feel – This is what you will find in the world of Elysian. Elysian was conceived from a simple ideology - to offer some of the world’s finest products in the beauty and grooming sector ranging from Fragrances, Skincare and Make-Up, to transforming Haircare products, and luxurious Bath and Shower products, at competitive prices .We understand and listen to what consumers are saying, which is why we offer only the best of the best to ensure that we provide you with the products you want and need and work round the clock to ensure you receive an exceptional service.
Kontaktinformationen
1 Bromley Lane, Chislehurst, BR7 6LH, London
- 0208 8850 9911
- support@elysian.co.uk
- elysian.co.uk
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Das haben sich andere Leute angesehen
Obviously didn’t read reviews before I…
Obviously didn’t read reviews before I purchased! Eventually after over 3 weeks I received my sandals, poorly made and way too small… I paid £28 and reading from reviews will not be sending back as too much hassle… won’t be using again!money wasted !!!!
DON’T BUY FROM THIS BRAND
DON’T BUY FROM THIS BRAND
Took the money immediately, chased for order progress after a week, got an auto reply and now they’re ignoring me. Wish I’d read these reviews before ordering. Big mistake! £53 out of pocket.
The item was not the size I ordered and…
The item was not the size I ordered and all they could do was 20% off this company is a total scam don't buy. Implies it from London in china totally useless.
SCAM COMPANY DONT BUY!!
Awful quality product, too small, complete waste of money. When asked to return items was told would have to pay to send back to china through DHL with tracking which costs more than what I spent in the first place!! And even then they could reject the refund. Absolutely horrible company, DO NOT BUY FROM THEM. Scammers
I would give it no stars if I could
I would give it no stars if I could.
Despite claiming to be a London based company of their website, they refuse to give any UK based address for returns and do everything in their power to not let you return any product. Instead trying to offer a 1% or 5% refund. No help with customer services, incredibly bad product, and nothing but lies on the website. Never use
Awlful customer service and awlful products
I ordered the sports bras, based on my size. The items arrived and they are nothing like they are advertised! The material is not suitable for sports bras and the cup sizing offers no actual support.
I am now trying to return my items and all they want to offer me is 10% off and for me to keep the items. They are wanting me to spend over £40 on items that I am never going to wear.
Awlful customer service and awlful product - do not purchase!!
Con merchants …
Ordered a jacket xxxl I checked size guide jacket arrived but was far too small but trying to return the jacket was made very difficult by the vendor. Finally PayPal got involved at my request they secured a refund and instruction for the return address which was in the Netherlands. The company refused to accept the return from the courier but PayPal ruled in my favour for a full refund. Thankyou PayPal.
Ordered the sports bra I’ve been seeing…
Ordered the sports bra I’ve been seeing constantly online. Ordered the correct size for me according to their information and it arrived (finally after a long wait) and it’s half the size it should be. Poor quality and not fit for purpose at all. Heed the warnings and don’t order!
Absolutely diabolical
Absolutely diabolical. Placed an order and had no communication from them whatsoever. A lot of money to loose. A scam sight if ever I seen one. Do not order from these people. Not happy whatsoever, a terrible experience.
Fraudulent company.
Fraudulent company.
Will rip you off and not refund when wrong item sent.
Needs shutting down.
Tradi g standards need to get involved as should not be allowed to trade in the uk.
Total crap!
Same as everyone else. Sports bra not true to size, offered a 15% refund (even though they’ve stated they won’t refund on bras) and advised to sell it on. Wish I’d done my research before buying. Hong Kong based despite being called Elysian LONDON. Crap service!
Scammers
Sport bras I bought are not true to size and when I asked to return items, they told me to give it away and they would give me a 20% discount on my next order. Shitty company
Unable to give zero stars
Unable to give zero stars. Item delivered does not fit description of item advertised. Offered a 15% refund, which I declined. They then offered a 20% refund despite their website stating that full refunds are given if incorrect item is sent. Clearly a shi*ty scam company. AVOID AT ALL COSTS
Chinese company, NOT London based as per name.
Ordered 3 coats just after Christmas, totaling over £300. After 3 weeks of waiting the coats arrived; 2 XXL 1 M. None of the coats fit, they are all too small. Contacted the company asking to return the coats for a full refund. Over the next 3 weeks, they offered me 20%, 25% then finally 30% partial refund to keep the jackets. The returns form they sent me said that I could only use DHL to return the parcel to China. A quick quote showed that it would cost over £100 postage.
Therefore, I accepted the 30% refund.
Do NOT order from this company. Their online website looks like you are ordering from the UK.
Haven’t recieved order
Haven’t recieved order
Won’t answer emails
Should have read reviews first as obv a scam site
No size label in coat
Ordered a coat XL waited 2 weeks and coat turned up tried it on but a bit tight, but there is no size label in coat and feels like a Medium so how can I argue with them that they have sent wrong size ?
Absolute rubbish company
Absolute rubbish company, would never buy again . Sent for a jumper advertised at £29 , £49 was taken out of my a/c When the jumper arrived it looked like some old granny had knitted it on evening. Nothing like the picture . Don't waste your money
My husband bought a watch for my…
My husband bought a watch for my mother’s 70th birthday. No watch appeared and I have no idea how to contact, as when I try safari can’t find the page. I know we will get no answer to this
The company could message me back iv…
The company could message me back iv emailed them 3 times now no reply ..I still haven't received my watch and it was 38 p0und ..if I don't receive my watch with in the week or 2 I will be getting in touch with my bank and get a investigation in place to stop you from defrauding any one else
Never received my order
Never received my order. I emailed and they responded that the order was in transit. Twelve days later I emailed again and received an "Address not found" message twice. I went to the website and the order tracking option leads to "This site cannot be reached". It was 27 days from the time I placed the order to the time I received the returned email. Now I have dispute the charge on card.
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