On this occasion I had to contact EMaC as I had sold my car that I had the service plan on.Jason dealt with my enquiry and was able to cancel my plan whilst I was on the phone, he was very profession... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Due to unforeseen circumstances l had to cancel my service plan. The lady l spoke to was very helpful and cancelled my policy without any fuss. Later that day l received notification that it was now c... Mehr ansehen
Unternehmen hat geantwortet
Called to cancel my EMAC plan as my car is written off. (Kate, Kay?) was very efficient and professional. She explained the options, did the cancellation for me and advised on what to expect.
Unternehmen hat geantwortet
Terrible, non-existent. Have tried to obtain a vehicle maintenance and service from one of their two approved suppliers. Either replies stating that cannot service as too busy, or just ignored. Have p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Kontaktinformationen
EMaC House, Southmere Court, CW1 6GU, Crewe, Vereinigtes Königreich
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Hervorragend
7173 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Efficient and respectful in dealing…
Efficient and respectful in dealing with my enquiry. The issue was sorted with no difficulty.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My husband had to phone eMac to change…
My husband had to phone eMac to change our address and found them to be very polite and very helpful we have had no problems with them at all and will continue to be a customer m.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Handled my issues well and was able to…
Handled my issues well and was able to get everything sorted in no time ,, very pleased with the service provided
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
A frustrating mix up.
I had a problem with the mix up of 2 service plans but with patience and empathy, David sorted it all out for me. A frustrating situation was solved and I was grateful customer. Thank you David.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Your representative was extremely…
Your representative was extremely friendly, helpful and professional, dealt with my query immediately.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cancelling my current policy could not…
Cancelling my current policy could not have been easier. Friendly and helpful staff sorted me out in just a few minutes.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Pay monthly for emac policy for…
Pay monthly for emac policy for maintenace and breakdown with people's omoda,
Has a car fault omoda e5 would t start 20 times completely dead.
Called the emac provided by AA breakdown recovery, wouldn't come out and recover us and this was a Sunday! We was stranded.
Called emac Monday they said yes I do have a policy and should been recovered,but hadn't because Peoples omoda delaship hands invoiced them even though we pay direct debit £20 month.
This is not a customer problem who is paying their policy
This is EMAC and people's delaship issue that has left a paying customer stranded, should be compensated as had pay 3rd party recovery.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Good service when we needed to cancel…
Good service when we needed to cancel our service plan. Easy to speak to a human, and the process for cancelling easy and in our case we had a credit and that was returned in good time back to our bank account.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good afternoon Kim,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Don’t waste your money
Not worth the money. Audi garage sold me the policy and they try to get out of fixing very minor mark. Audi garage couldn’t believe it and are fixing it themselves. In their words they have had nothing but trouble and nolonger use them.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Needed to change some details on the…
Needed to change some details on the account. Call centre were friendly and helpful, and followed up with an email confirmation.
Thank you.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good experience
I had to call them regarding a payment issue. I didn’t have to wait to long to be connected to an agent who swiftly helped me resolve my issue. The call was done and dusted within 4/5 minutes.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Contacted EMaC to notify of change of…
Contacted EMaC to notify of change of address and see if I was able to transfer service plan to a garage nearer where I had moved to.
The advisor I spoke to was very helpful and I achieved what I needed to do
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Update to previous review!
Update to previous review!
After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem .
The situation was swiftly resolved and everything was indeed in hand!
Georgina has kept in touch with me since my initial review and I’m pleased to say my service plan is now cancelled and any refund I was due has been paid to me.
Many thanks to Georgina and team .
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very efficient service and quick…
Very efficient service and quick response and refund when we had to cancel our plan.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Friendly and professional service
Friendly and professional service. All done in a short and efficient way
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I gave this two stars because the…
I gave this two stars because the process of getting the refund when I cancelled the policy was very efficient.
The disappointing thing was whilst I expected there to be a nominal charge, I did not expect it to be 19.71% of what I had paid in. Given that the money is collected by DD and this money is then held in advance of any service, it seems a hefty price to pay and definitely affects my thoughts on service plans going forward
Thanks James, look forward to hearing further
Downgraded to 1 star now as apart from an email to say they will look at it and hope to solve in 3 days and if not they will further contact after 5 days absolutely no further contact at all after 17 days. Put it down to experience as they say.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Alan,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
I contacted EMaC Ltd to cancel my…
I contacted EMaC Ltd to cancel my policy because the garage supplying my service was no longer able to do so. The customer services people were really helpful and friendly. My policy was cancelled immediately and a refund was actioned. I fully intend to sign up with them again at a new Garage .
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Excellent Customer Service
The Customer Service agent was very professional and excellent in the way she explained the information about my policy.
She also followed up on her promise to email information across to me.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very helpful and quick and efficient…
Very helpful and quick and efficient with the process of making a payment
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
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