On this occasion I had to contact EMaC as I had sold my car that I had the service plan on.Jason dealt with my enquiry and was able to cancel my plan whilst I was on the phone, he was very profession... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Due to unforeseen circumstances l had to cancel my service plan. The lady l spoke to was very helpful and cancelled my policy without any fuss. Later that day l received notification that it was now c... Mehr ansehen
Unternehmen hat geantwortet
Called to cancel my EMAC plan as my car is written off. (Kate, Kay?) was very efficient and professional. She explained the options, did the cancellation for me and advised on what to expect.
Unternehmen hat geantwortet
Terrible, non-existent. Have tried to obtain a vehicle maintenance and service from one of their two approved suppliers. Either replies stating that cannot service as too busy, or just ignored. Have p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Kontaktinformationen
EMaC House, Southmere Court, CW1 6GU, Crewe, Vereinigtes Königreich
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Hervorragend
7173 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Very good service & easy to solve my…
Very good service & easy to solve my issue.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
3rd review
3rd review. Too any consumer looking to buy a policy from Emac, do not do it because they are just stealing your money
Please allow me to update you.
Brought a policy £699 including vat. This policy allows me to have per quarter body/dent repairs done to my car over a 3 year period.
A few months ago i managed to contact them after going through the most complex phone system i have ever encountered . Provided pictures of the car only to be told that they cant see the dent in the pictures. Provided more, only to be told that they have no coverage in my area for dent repair. I live just above north London.
In my last review i was contacted my Emac directly. You will be surprised to hear that I have heard "nothing"
In simple terms they have stolen £699 of my money
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Scott,
I'm sorry to see you've felt the need to leave a third review.
Whilst I understand your frustration, your complaint is in progress and under review with our complaints department. You have been sent an acknowledgment outlining our complaints procedure and timescales.
Until this review is complete, you may not hear from us however, you will be issued a full and final response outlining our position. This will be with you in due course.
Kind Regards,
James at EMaC
Polite
Polite, knowledgeable. Very helpful. Email to confirm adjustments to plan quickly received. Good experience. Well done.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I would highly recommend EMAC to anyone…
I would highly recommend EMAC to anyone needing a motor service plan. I spoke with Kay who was so very helpful and sorted out my problem without hesitation in a most professional and pleasant way.
I have been with EMAC for 10 years and have never had cause to complain.
Having a service plan is wonderful as it relieves any financial stresses when the annual service takes place.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Great call handler very polite and…
Great call handler very polite and helpful knew what to do and worked quickly. Great service
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Phoned twice to deal with problem and…
Phoned twice to deal with problem and actually got the same person 2nd time which was great because Kay knew exactly what I was talking about and she sorted the problem. Thank you to Kay! The thank you is from Julie Walker
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Horrible service which was delayed 3…
Horrible service which was delayed 3 months to get maintenance on my vehicle. I had to be the one following and chasing the status and updates. I will never by a maintenance plan again because of the service I was provided by you and your third party you contracted the work out to.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Being in the process of buying a new…
Being in the process of buying a new car, I no longer needed my last service.
Jason was brilliant and sorted it all out over the phone and I received my money back 3 days later 😀
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Policy review
Rang to discuss refund of policy as previously advised, two policies were running simultaneously. Agreed after discussion though there was a lack of clarity from the advisor and the conversation didn’t give me confidence .
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your review. We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. If we can help clarify with anything, please do not hesitate to contact us.
Kind Regards,
James at EMaC
EMAC GREAT HELP
VERY POLITE AND HELPFUL AGENT ANSWERED ALL MY QUERIES
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Had a funding question on my service…
Had a funding question on my service plan.
Telecom with your agent who explained
the details and satisfactory answered my questions.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good service.
Looked after my issue in a professional way.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Really Easy
Got through on the phone easily, very helpful gentleman dealt with me and sorted my request easily and quickly. Very happy with the excellent service
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Had to go through a lot of different menu choices
Had to go through a lot of different menu choices before I got through to a young lady who was more than helpful. Very pleasant and explained everything in detail. Very happy with the service.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good service with no problems.
Good service with no problems.
Would recommend.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Answered query quickly and efficiently
Answered query quickly and efficiently
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Updated registration details on service…
Updated registration details on service plan change handled smoothly
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
New car service plan with Emac.
I ook out a service plan with Drive Vauxhall. My ' schedule' documents arrived by email minus the schedule. After phoning twice I was assured it would be emailed each time within 24 hours. Both times the schedule was still missing.( Nice welcome letter informing me of a free car wash when the car is serviced) At the third time of asking Joe offered to send the schedule by post. However it could take 7 -10 days.Thank heaven we still have snail mail.Otherwise the calls were answered quickly and professionally. Shame about the technology at Emacs end.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
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