EMaC Ltd Bewertungen 

STAFF WAS VERY HELPFUL . SHE SORTED MY QURIES.SHE HAD VERY GOOD LISTENING SKILL WITH POLITENESS. 100% SATISFIED.

So far very poor. I bought their cosmetic repair policy when I purchased my BMW in 2025. I have scuffed an alloy. Tried to call them on the phone number on the policy document under “bookings”. After the usual rubbish telephone menu that you cannot skip through, it directed me to book on the website. I have done this, and surprise, surprise, nothing back. I have had to lodge a complaint with BMW. It’s a shame, BMW should be more selective of who they choose to partner with.

13/07/2026
So I am still having back and forth emails with EMAC on their support email address. They are painfully unhelpful. They first said log online again. I said I had done this as I had already explained to them in my email. They asked for a reference. I didn’t get a reference when using their online booking form only a “thanks we will be in touch”. I have provided my number plate on my emails and my contact number. They are beyond useless. They take forever to answer the phone so I gave up holding.

BMW Sytner, shame on you for selling such rubbish!!

Spoke to Jason @EMAC for the refund of my service plan that I cancelled due to the sale of my vehicle. Very good customer service. Been with EMAC for quite some time and I highly recommend this company.

Clearly explained how long left on my service plan

I needed to change the Direct Debit details on my account, one call to Joe, cleared security and made the change, email confirmation received the next day. Perfect service.

I spoke to a very efficient lady and she dealt with my query very quickly.

Spoke to Matt about cancelling a plan. No drama, he knew exactly what to do. Left the impression that it was done and sorted . If only all companies were this easy

Awful company. No customer service and determined to avoid doing any work. Initially raised a case a month ago and have been stalled and delayed at every opportunity. EMac don’t actually do anything themselves other than admin and they’re crap at that. "Market Checkers" are the company that took the photographs showing the repairs required and another firm actually carry out the repairs. EMac sat on the photos for a fortnight before emailing me to say they couldn’t see any damage. This is despite the damage being clearly visible on the photos as I had copies myself. They’ve tried to get me to start the claim process all over again so that they can close this one down. I’m sick of dealing with idiots on the phone who don’t return calls, don’t follow anything up and then when they have ran out of excuses pretend they can’t see any damage. Automated phone system is also a nightmare to navigate. AVOID AT ALL COSTS and hopefully they’ll go out of business soon and stop ripping people off. Can’t wait for their response where James will apologise and ask for my reference number. Here it is BKG001-446648

Asked them to help locate places I can use my service plan, but just sent a link to locate stores which I have already approached...looking like I've got to travel over 100miles to be able to complete this....should have been aware there's nothing in my local area when signing up to service plan....now stuck with a 3 year plan I don't think I can use.
Signpostimg isn't helpful when you have already explained the situation....seems like a fob off instead of being willing to help address issues....lazy and money saving for them, stressful and unaccessible service for me.
Their website link isn't working so having to wait for emails to be responded to so have to take time out every couple of days to keep trying other routes to help. Would be easier to be resolved in one go.

very helpful and sorted out my query in not time at all

With my new Volvo purchased in March 2026 - I took out an alloy & paint protection at considerable cost . I recently scuffed my bumper and thankfully ( or so I thought was protected ) Having contacted the Emac Cosmetic Team i heard nothing - I have sent 4 images of the damage and to date heard nothing . Finally ringing today i have been informed I have to take an image from 2 metres despite the 4 pictures taken. I was then informed that i am now at the back of the line as they are working through backlogs and have not got the capacity to process a claim quickly - Painful .. avoid really slow uninformed customer service… save your money and use chips away at end of lease / pcp agreement - much faster. Emac appear to be a company that has grown too large and too broad so the staff are unable to give personal, professional support as they process paperwork and deflect customers making the process so complicated you give up.

Katy who i spoke to about my Emac account was so very helpful and informative nice to hear a warm and friendly voice i so enjoy my experience with her kind regards Keith Thomas

Excellent response when I needed to change my registration number EMaC made the process easy.

I had no idea why my standing order to EMac had stopped.
Kay explained that I had made all needed payments for the rest of my service plan which was still to run until December and set my mind at rest.
Thank you!

Sold my car today and needed to cancel my service plan. spoke to one of your lady advisors who was very easy to understand, polite and it was very easy to cancel my service plan. She informed my that my Direct debit would be cancelle by Emac limitted and any refund would be credited to my account.

They don't even know what is their service shit this paying monthly 40.55 a month is a scam requesting only for a change oil they don't now their service

I purchased a BMW 135i and, at the time of sale, the customer service representative strongly recommended taking out the minor damage insurance provided by Emac Ltd. I was told I would be able to use the service up to four times per year, which gave me confidence that any minor damage would be dealt with quickly and professionally.
Unfortunately, my experience has been the complete opposite.
I contacted Emac on 16 April 2026 to report some minor damage and promptly submitted all the photographs they requested. I was told my claim was being processed, but I heard nothing further to arrange a repair.
I chased them again on 27 April 2026 and was contacted on 30 April, when I was told my claim had been resubmitted. Once again, nothing happened.
After weeks of silence, I submitted a formal complaint on 11 June, asking for a response within seven days. Even now, I have received no reply whatsoever.
I am extremely disappointed by the complete lack of customer service. The failure to communicate, acknowledge emails, or provide any meaningful update is unacceptable. I paid for this insurance in good faith, expecting the service that was promised when I bought my car, but I have been completely let down.
Based on my experience, I cannot recommend this policy or the level of customer service provided by Emac Ltd.

The adviser was very helpful and friendly and understood my problem and solved it quickly.

My query was quickly resolved and the call handler was friendly, knowledgeable and efficient. Very happy with the outcome of this call.

Great help no issues have had multiple service plans with Emac.