On this occasion I had to contact EMaC as I had sold my car that I had the service plan on.Jason dealt with my enquiry and was able to cancel my plan whilst I was on the phone, he was very profession... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Due to unforeseen circumstances l had to cancel my service plan. The lady l spoke to was very helpful and cancelled my policy without any fuss. Later that day l received notification that it was now c... Mehr ansehen
Unternehmen hat geantwortet
Terrible, non-existent. Have tried to obtain a vehicle maintenance and service from one of their two approved suppliers. Either replies stating that cannot service as too busy, or just ignored. Have p... Mehr ansehen
Unternehmen hat geantwortet
Called to cancel my EMAC plan as my car is written off. (Kate, Kay?) was very efficient and professional. She explained the options, did the cancellation for me and advised on what to expect.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Kontaktinformationen
EMaC House, Southmere Court, CW1 6GU, Crewe, Vereinigtes Königreich
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Hervorragend
7177 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Antwort von EMaC Ltd
Good Morning Richard,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Getting through to the helpline took too long
Getting through to the helpline took awhile listen to the following options press this and it went through the cycle a few more times which seems to take ages, but once there the customer service person was very helpful and problem solved in less time than it took to get through
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Frances,
Many thanks for your review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Made servicing and maintenance simple…
Made servicing and maintenance simple and affordable
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Carol,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Stay away if you value your mental health!!!
I am really lost for words !!!
First contacted on 26 May 2026 after not being able to phone and get a response because the phone system is on a loop. I’ve lost count of the number of times I’ve emailed trying to get 2 small stone chips repaired.
I wrote a review here on the 16th June 2026 yes that got a response but only to say they were looking into it.
They seem to be ignoring my emails for some reason. So here we are at 29th June 2026 some 4 weeks and 4 days after first contact and I’m still waiting. They really don’t care about customers or they would have had this done by now. So please be aware before you fall into this none supportive company. It’s been a truly frustrating process!!!!!!!
This was not a cheap service £1,899.00 for what I can only say is an extremely bad service I wish I had never taken out. !!!!
I have put in a complaint to Porsche who said it was a good service they NEED to know that ITS NOT
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Mrs Young,
I'm sorry you've felt it necessary to leave a second negative review.
Following your previous review, after your details were confirmed your dissatisfaction was logged as a complaint - you have been sent an acknowledgement for this. We will detail this review on your complaint notes and our complaint team will respond accordingly within a 28 day timescale from your first review.
To best assist with your repair, your details have been passed to one of our specialist team members who are actively looking into your plan.
Kind regards,
James at EMaC.
Not responsive
Joined the maintenance plan in Mar 2025. The plan is not expensive but it is quite time consuming to book and get the issues fixed. The contract is biased to service provider with no performance pledge or response time and most of the services are subcontracted out to third parties, with no control and follow up at all. It took more than 2-month to fix the issues. This time the service was raised on 17 May but there is no response when the issue is fixed. Quite disappointed as money prepaid and service is not up to standard. If you do not want to wait and waste your time, it'd better not to prepay the 3-year plan and just get quotes from service providers in the market.
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Fred,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
The gentleman on the phone was very…
The gentleman on the phone was very helpful i could not believe how nice and polite he was and if I had another query I would not hesitate to call again
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Dennis,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Good customer service …
Had reason for telephone contact with customer service and received prompt response from courteous friendly agent.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Great customer service and support…
Great customer service and support Great website the team were very helpful in dealing with my issues and resolved very quickly would definitely recommend this company
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
If you are offered this facility at the…
If you are offered this facility at the dealership take it. It will be the best thing you will do. Excellent company does what is says it does
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
After an issue causing me to miss a DD…
After an issue causing me to miss a DD payment, I contacted EMaC and got through to speak with Kay.
She was very clear in her discussion, polite and helpful also kept things fun and 'enjoyable'.
The process was clear and easy to navigate and 100% to Kay.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very helpful
Very helpful
No quibbles
And amazingly polite
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Customer service gone downhill
Customer service quality has gone downhill.
Used to be very good but Cosmetics repair service team have become a nightmare to deal with.
I have called them almost every day to book a service. It’s been 11 days and still no booking. Every time I am told “sorry sir, your case is under review and it will take us 5-days to respond.”
Pretty poor service considering the premium sums EMaC charge.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon RK,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
Excellent and clear response to my…
Excellent and clear response to my query. I found the lady on the phone very helpful.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Dave,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Helpful
My phone call was very helpful efficient and knowledgeable
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Michael,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very efficient
I had to cancel my contract, through no fault of EMaC. I called and got straight through to a lady in Customer Services who was very helpful and processed the cancellation immediately. I received the refund within a couple of days.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Joanne,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Car service and mot
Car service and mot, wonderful service from Chelsey, couldn’t fault the staff no hanging about, wouldn’t go anywhere else
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Dawn,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Good service friendly and helpful
Good service friendly and helpful
Went above and beyond
Will recommend to friends and colleagues
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Afternoon,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
The person I spoke to is very very…
The person I spoke to is very very helpful. I had cancelled my direct debit because the plan was not used for two years due to changing my car and he was very good. Explained it all and yes brilliant.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Angela,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Give Sam a pay rise!
I spoke to Sam who was very friendly and helpful regarding an admin query about changing vehicles. She explained everything clearly and concisely.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Michael,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
I changed my car early and a refund…
I changed my car early and a refund will be sorted soon so absolutely delighted.
Great communication and no issues with Emac at all.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EMaC Ltd
Good Morning Louise,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
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