EMaC Ltd Bewertungen 

Clear and quick results following an enquiry.

Once I finally negotiated the different levels of automated lists and finally spoke to someone, the experience was really good. It just took such a long time to be connected to a human.

Had a very good experience, and good customer communication

Even though I was calling to cancel my contract I found that person who was dealing with my call,polite,friendly and very helpful.I must emphasize that my cancellation was nothing to do with EMaC it that was changing my car.I have been pleased for past 3 years and 11months.

No fuss, helpful staff, refunded as promised within the time frame they stated on the call. Certainly a company that sticks to it's word, a diamond in the rough!

This company is so unhelpful it beggars belief.
After great difficulty trying to get in touch, the outcome is that some small scratches where I backed into a hedge in our 2 year old Fabia ARE NOT COVERED BY THIS COMPANY!!
We paid £330 for this cover when we bought the car from Skoda main dealer Exeter, thinking that it covered just this sort of incident. The contract is clearly WORTHLESS and our money was wasted. My advice - DON’T EVER PAY FOR THEIR PRODUCTS.

I purchased a cosmetic package from Mercedes in October 2024, which is provided on your behalf to maintain the vehicle.
The plan is a maintenance plan contract provided by EMAC . It provides 4 optional quarterly maintenance events per annum for 36 months. Each maintenance event will include a cleanse and inspection of the exterior bodywork, alloy wheels and the application of any required treatment to correct the inevitable consequences of regular car usage including minor stone chips , indentation , scuffs , scrapers and scratches.
Ultimately, I am simply seeking to receive the service that I have paid for.
I have only used the service once before, in June last year. While that experience was not without its issues—primarily due to staffing shortages resulting in significant delays—the technician who attended carried out the work to a good standard and even identified an additional minor issue for future repair.
Regrettably, my experience this year has been significantly worse. I recently underwent open heart surgery and have understandably been prioritising my recovery, which is why I delayed raising another request until the weather improved.
I began the process on 16th March, attempting to upload photographs via the online form. However, I encountered repeated errors preventing multiple images from being submitted. I sent what I could and followed up via email to explain the issue, providing the remaining photos separately. At that point, everything appeared to be progressing appropriately.
By 2nd April, having received no update, I contacted your team to follow up. On 8th April, I was advised that Revive would be in touch. By 17th April, I had still not been contacted and chased again.
On 22nd April—over a month since my original submission—I had still not received any communication. I therefore contacted EMAC directly. My query was escalated to Jack (Team Leader), who assured me he would investigate and revert. Within 10 minutes of that call, I received an email stating that my repairs had been rejected. The reasons provided were that certain scratches were inaccessible and that one scratch exceeded 30 cm.
To be absolutely clear, there are no scratches on my vehicle exceeding 30 cm; the largest is approximately 3.5 cm. The work required falls entirely within the scope of correcting normal wear and tear as outlined in the agreement.
Given the timing, I am concerned that the rejection was influenced by the delay rather than an accurate assessment of the vehicle. I contacted Jack immediately to raise my dissatisfaction. At that point, I requested that a formal complaint be logged; however, I was informed this could not be done without arranging an inspection. I was told I would be contacted within 3–5 days, which did not happen.
After six working days with no contact, I followed up and spoke with Adam. He confirmed that no inspection had been arranged and no complaint had been raised, contrary to what I had been told. Adam then arranged for an inspection and confirmed that a complaint would be logged.
On 5th May, an inspector attended and took photographs. I must note that he was extremely professional and helpful. He expressed surprise that the repairs might not be covered, stating he had seen far more significant damage approved previously.
I also received an email that same day advising that head office would be in contact regarding next steps. I am still awaiting that contact.
On 15th May, I received further communication stating that my details had been passed to Revive and that they would contact me. Again, I am still waiting.
Since March, I have repeatedly been told that someone would contact me, which has not materialised. As a result, I have been answering every call on my mobile in anticipation, which has become both exhausting and frustrating.
At this stage, I am simply requesting that the terms of the agreement are honoured. If this is not possible, I would ask that my payment is refunded on a pro-rata basis, taking into account that I have only used one of the twelve available services.
I have emailed EMAC CEO to ask for help but they have not replied either . Is this the standard for EMAC dont respond they'll go away eventually.

Customer services, always very friendly and helpful. Work is done to a high quality and in reasonable time. They will pick up your car and bring it back when work is completed.

Emailed on behalf of my husband (as he can’t do emails) our new car had a small chip and dent in ospd and I mean very small sent email sent photos filled in form started this painful process on the 10th June quite a few emails exchanged saying name doesn’t match there records so explained again I was emailing on behalf of my husband they are such a difficult company to deal with eventually today the 18th June advised request had been sent over to the third party administrator and they would be in contact within 5 days try 5 minutes to say can’t do out of our scope for mobile repair case closed any questions ring our provider I email EMac who respond with details do not match our records ! So losing the will to live so not impressed with this company and looks like a trip back to the garage we brought the car from to see if they can help which I’m sure they will
Not sure if the insurance we took out is worth it at the moment so I would say when buying a car think long and hard about buying the cosmetic insurance as it truly isn’t worth the hassle involved dealing with a company who obviously do not read the emails being sent !
Very disappointing

Just had a conversation with a nice lady by the name of Kay,She sorted out my problem immediately.Thank You Kay.

The confusion of apparent overcharge in one month was explained to be the fault of the garage. I have used EMac for some years and find it a much better way to cover service and MoT charges.

After giving a few details the advisor processed my question no problem

terrible company refusing to repair stone chips because they are more 30cm appart on the bonnet how do you control where the stone hits your car, staff just mentiopn conditions of the policy talking over you while trying to explain the problem. there policy isn't worth the paper its printed on. better to buy paint stick and do it yourself.

The customer service assistant, that I spoke to was very polite, courteous and helpful. Thank you for you help .

A guy called Daniel answered the call & he made everything so easy . He explained what the situation was & he dealt with it quickly .
Wish all customer relations were like this.

If I could give a minus it would be minus 10
I’ve contacted them to repair 2 stone chips after sending the info 3 times I was told my info has been passed to the repair specialists I’ve heard nothing after 10days have contacted support just to be told my request is being looked at every time I tried to call I just get referred back to the website. This is an expensive service but not worth the paper it’s written on. Awful customer service. So after initial contact it’s been 3 weeks and still nothing clearly don’t like customers or responding to them !!!

I found the person I spoke to was extremely helpful after I explained the situation regarding the fact that I had not owned the car for over two years. He then assured me that I would be contacted in due course, much to my relief.

Sold cosmetic policy by BMW for my M4 competition, wish I could go back and save all the money I paid, requested some minor scuff repairs and one small dent repair, all got approved but when technician came he said someone else would have to come back for the dent even though I emphasised how important the dent got done at the same time as the other repairs, was told someone will call me but no one did, that was a company could Revive who are used by EMac, spoke to EMac and told them what happened and they said the same thing that someone will be in touch but again I never heard back from them. Since then I picked up another dent so called them and explained I hadn’t heard back about the first dent and now I have another one, they said don’t worry and that they’ll send it off to there repairers and I’ll hear from them within a week, well it’s been nearly three weeks now so I called them up and was told the dents haven’t been approved and that my car would have to fog to a body shop and that won’t be covered, I said but the first dent was approved already months ago, how now is it not approved, the guy just kept repeating himself in an annoying fashion saying the damage has been reviewed and they haven’t approved it, but the first dent was already approved months ago… anyway kept going around in circles so I’ve logged a formal complaint, how don’t understand how my policy covers me for 30 dents scuffs and scrapes per year and these 2 dents are tiny, so small you can’t even see them in the photos so if they can’t smart repair these then what can they smart repair.
Also had to do a wheel a few months ago and even then I was told they can’t smart repair it because it’s diamond cut, so what’s the point of a smart repair policy? Honestly don’t waste your money, they don’t smart repair anything, they don’t get back to you and their advisors talk to you in the most annoying tone, I now am looking to pay someone I find online or recommended to remove these tiny little dents and I’ll be seeking a refund from EMac, never again I’ll be conned into buying one of these policies!

Follow up to your response:
WELL UNFORTUNATELY IVE LOST TRUST IN YOU AS I WAS TOLD ON ATLEAST 2 OCCASIONS TOULL GET BACK TO ME BUT NOBODY EVER HAS AND I DONT LIKE HOW I WAS SPOKEN RO THE LAST TIME O WAS ON CALL TO ONE OF TOUR ADVISORS, IVE LOGGED A FORMAL COMPLAINT,

Hopeless experience from start to finish. When a repair is requested, their default response is to decline it. It takes numerous phone calls and emails to get them to do anything. You submit photos of the damaged area and there is ALWAYS an argument. They come up with the most ridiculous excuses and request more and more photos, causing weeks of delay with no resolution. I assume that a lot of customers don't have the time or energy to deal with their constant refusal to deliver, and just give up.
My policy includes quarterly inspections. Despite me submitting multiple requests, they have only ever completed one - a bloke turned up at my house, complained about his journey, and then said “a mate of mine asked me to come and take some photos of a car. What am I meant to do?”.
Very poor. Save yourself £700. Go to Halfords and buy a bottle of T-Cut.

After my garage told me they were dropping the main dealership I had to cancel the service plan and start again. The agent was very helpful and efficient in doing this.