Emerald Cruises UK Bewertungen 

I have enjoyed the physical Emerald river cruises. However, their customer services not so much. My recent cruise up the Rhone river was supposed to include all flight expenses, it did not. The Air France return tickets booked by Emerald from UK to Marseille did not include the cost of selecting seats, which was mandatory, these seats cost me £167 for myself and wife. Emerald refused to pick up this cost. The result of this is that I will not book with them again.

We booked a cruise on the Danube from Regensburg to Budapest. The Company knew well in advance there was no water on the Danube and deliberately misled us. They were completely disingenuous. The boat was just a hotel and all travel was by coach. We did not book a coach trip. We were continually packing and unpacking our cases as we moved from boat to boat to hotel. The company was rude and unhelpful in dealing with the situation. This was an extremely expensive trip and the compensation offered was derisory. Beware!

Excellent food and service on the two ships we were on

Met our high expectations. All staff from the captain through to the cleaning staff and engine room technician were amazing.

Everything was excellent

The Douro is beautiful, but getting very busy river. (Too many ships ! ) compared to 2 years ago (we were on Scenic)
The crew are excellent nothing is to much trouble .
Greek islands next on the Azzurra (5th Sept), yes we like Emerald

Well organised from start to finish. The boat was comfortable with sun deck area, small gym and pool. Bar and dining very good. Rooms serviced daily. The crew friendly and provided a good service. Tours and activities were interesting and well run.
Low water levels involved a change of boat halfway through the week but this was managed efficiently by the crew.

From the beginning of the cruise until the end of the cruise it cannot be faltered

Excellent ship and crew. We were absolutely bowled over by how neat and tidy everything was around the ship. And all of the crew we interacted with were friendly, helpful and very approachable. The food was excellent too, with great choices available at every meal. So good we booked for another cruise before we disembarked.

Staff and food

Comfortable rooms, excellent food, lovely crew

The whole experience was memorable. Friendly and efficient crew, wonderful food and great itinerary.

On Board the Emerald Kia Yacht.
Amazing boat, Staff are really friendly. the destinations in Croatia were really good.

Enjoyed the experience. So well looked after. Food excellent, staff brilliant. However Found too much walking for me.

The ship is beautifully designed, with a stylish yet intimate atmosphere. With far fewer passengers than a conventional cruise ship, it never felt crowded, and there was always a real sense of space and tranquillity. The crew were exceptional — friendly, attentive and genuinely keen to make sure everyone had a memorable experience.

The food was another highlight, with a good variety of dishes and consistently high standards. We particularly enjoyed the relaxed dining experience and the opportunity to enjoy meals while taking in the scenery.

Overall, the Emerald Azzurra provided a wonderful combination of luxury, relaxation, excellent service and genuine adventure. It felt much more like travelling on a private yacht with friends than being on a traditional cruise ship.

We thoroughly enjoyed our time aboard and would happily travel on the Emerald Azzurra again.

Despite difficult river water level conditions best efforts were made to adhere to the schedule. Sadly the section of the Rhine we particularly wanted to see was missed out - still gives a chance for a return trip! Assistance portering our luggage to the ship on arrival would have been appreciated but sadly we had to clamber over another moored ship before we were noticed struggling with our luggage once on board. In all though a most enjoyable holiday and we hope to river cruise again with Emerald in preference to a similarly priced competitor.

Made to feel very welcome from the minute we stepped on board. Everything was well organised from start to finish and we thoroughly enjoyed the organised excursions. The service received from all of the staff was incredible and the food took it to another level. This was our first experience of a river cruise and it didn’t disappoint.