Eneba Bewertungen 292 724

Antwort von Eneba

1. Apr. 2026

Hello.

Thank you for your review. If you are inquiring about our marketplace operational fee, which is present on all orders that are not made via the Eneba wallet, It is the thing that keeps our service going on a daily basis to be able to provide everyone with the best deals and offers for games, since we are only a marketplace for other sellers to sell their keys on.

I hope this clears up the air around the additional fee and wish to see you again soon!

Regards,
Edgar, Team Eneba

Antwort von Eneba

Aktualisiert am 6. Apr. 2026

Hello! My name is Enzo.

Thanks for your review and for taking the time to share your experience.

I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this situation.

I have checked the system and confirmed that you have already created a ticket. We are currently reviewing the information to help you in the best way possible. When we have an update, you will be notified through that ticket.

EDIT

I just checked in the system, and for the information on the ticket, I could confirm the refund was created in order to resolve this situation. Thanks for the trust, and I hope you have a good time.

It would be great if you could update the review based on the experience you had with our support. We hope to see you again soon!

Regards,
Enzo, Eneba Team

Antwort von Eneba

31. März 2026

Hi there! My name is Enzo.

Thank you so much for a great review!
We are thrilled that you enjoyed your experience with Eneba! Hope to see you soon!

Warm regards,
Enzo, Team Eneba

Antwort von Eneba

Aktualisiert am 6. Apr. 2026

Hi! My name is Enzo.

Thank you for your review and for taking the time to share your experience.

I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this.

Since you provided your email address when you created your review, I have contacted you by creating a ticket to find out what happened and how I can help you, so please check your inbox and respond when you can so we can resolve this as soon as possible.

EDIT

Remember that I'm still waiting for your response on the ticket so we can continue with the investigation and help you the best way possible in this case. As soon as you can, please check your email and send the information requested.

2nd EDIT

It seems our Support Team hasn’t heard back from you in a while. Please make sure to respond to your ticket if you still need assistance.

3rd EDIT

Since we have not received a response from you, your ticket has been marked as resolved. However, if you still want this case to be reviewed or if you have any other questions or issues, remember that you can create a ticket and we will be happy to help you.

Warm regards,
Team Eneba

Antwort von Eneba

Aktualisiert am 9. Apr. 2026

Hello there,

We are sorry to hear you have had a negative experience. On rare occasions, there may be a mix-up on the seller’s side, but we’re here to help resolve it, and our support team is always available to assist.

In case you have already contacted our team, please share your order’s ID (starts with “o-”) via an update to your review. Additionally, we have contacted you via Trustpilot regarding this matter so that you can provide us with more information.

EDIT

We’re still waiting for your update so we can continue investigating your case. Your opinion truly matters to us, and we want to make sure we review everything properly and assist you in the best way possible.

2ND EDIT

We haven’t received a response from you via the Trustpilot inquiry we sent. Since your review is anonymous, our Support Team has no way to identify your orders or tickets. If you’re still experiencing any issues, please check your email inbox and respond to the Trustpilot inquiry so that we could assist you.

Warm regards,
Team Eneba