Eneba Bewertungen 292 712

Antwort von Eneba

8. Apr. 2026

Hello there,

We would love to review your situation.

Please create a ticket here: eneba.com/support with all the necessary details, and our Support team will happily assist you! In case you have already created a ticket, please provide us with your order’s ID (all of our order IDs start with o-).

Additionally, we have contacted you via Trustpilot regarding this matter so that you can provide us with more information.

We will be waiting for your response!
Ruby, Team Eneba

Antwort von Eneba

4. Apr. 2026

Greetings,

Thank you for your review. I'm very happy that you like our service, we try our best to provide best deals when it comes to prices.

Regarding the service fee, it is added to all the purchases made without the Eneba wallet, which is shown at checkout, once you choose a payment method. These expenses cover the services provided to the customer, such as administrative costs and customer service.

In case you are referring to any additional fees from your payment provider for online purchases, please note that these are beyond our control and are imposed directly by the payment provider on a case-by-case basis.

Warm regards,
Ruby, Team Eneba

Antwort von Eneba

Aktualisiert am 6. Apr. 2026

Hi! My name is Enzo.

Thank you for your review and for taking the time to share your experience.

I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this.

Since you provided your email address when you created your review, I have contacted you by creating a ticket to find out what happened and how I can help you, so please check your inbox and respond when you can so we can resolve this as soon as possible.

EDIT

I just reviewed in the system, and from the information on the ticket, I could confirm we provided you with an explanation of why this situation happened and helped you clarify this situation.

Best regards,
Enzo, Eneba Team

Antwort von Eneba

Aktualisiert am 10. Apr. 2026

Hello there,

I would love to take a closer look at your case.

Since you provided your email address when creating your review, I’ve reached out to you through a ticket to better understand the situation and assist you in the best possible way. Please make sure to check your inbox as well as your spam folder to locate it.

EDIT

Our Support Team hasn't received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that they could investigate your case and help out!

2nd EDIT

It seems our Support Team hasn’t heard back from you in a while. Please make sure to respond to your ticket if you still need assistance.

3rd EDIT

Since we haven’t heard back from you, the case was closed automatically. If you still need help, you can reopen it at any time by simply replying to the message from our Support Team. We’ll be happy to assist you further.

Warm regards,
Team Eneba