Eufy Bewertungen 

Worst one do not buy one , after almost 2 months is faulty and wont wash up anymore , something seems broke asked even had insurance for extra 360£ to sorted out and looking at least for 2 months replacement do not go for this shit company

Will not be buying from them again, they changed all the software and made everything terrible.

I would not recommend the EufyCam S4 Solar system. I’ve had cameras going offline, very slow live-view loading, 5–10 second delays controlling the pan/tilt camera, slow motion tracking, missed motion, frozen/black clips, alerts cutting off after a few seconds, and ongoing HomeBase connection issues.
I’ve replaced the HomeBase, updated firmware, restarted equipment, carried out numerous tests and repeatedly uploaded logs, but the problems continue.
For a premium solar security camera system at this price, the reliability simply isn’t good enough. I’ve spent far too much time troubleshooting something that should just work. I would not recommend it.

Faulty E25 wouldn’t charge - amaxing customer service replaced with no question.

I purchased the S1 Pro robotic cleaner. It failed after 7 months. Lots of communication back and forth before Eufy agreed to replace it. They wanted to replace it with a reconditioned model. I refused but suspect they did anyway. This one didn’t work after 2 weeks. I decline a repair and requested that they collect the robot and refund me. I was offered a refund of 50%. After refusing that I was offered 70% which I again refused. I’m still in discussions with Eufy but am also escalating to my credit card company as I believe less than 100% refund is unacceptable

On the whole I really like Eufy products. My home is covered with everything Eufy. Door bell, wired cams, solar cams, robo vac etc etc.
safe to say, I’m loyal to Eufy products.
The good, customer service is good, they always answer, they try to resolve the problem, products are pretty much spot on. It seems they do listen to customers and adapt products to fit repeatedly mentioned gripes.
Their products, subscription free, fit my requirements perfectly.
Now the bad,
Customer service, even though the problem has been explained in the first email, tell you to do what you’ve already done, this is infuriating and also highly unprofessional. Sending out “scripted “ solutions doesn’t help anyone and antagonises the customer. It also looks like unqualified people answering messages. Long time customers will know to, disconnect, reset, add again, move, check WiFi, etc etc. most customers are intelligent enough to do this first. Admittedly there are some no knowledge customers that haven’t a clue. However, the initial email should tell all.
A lot of the products I have, had deteriorated by the weather, I’ve had two solar wallight cams 2k become unusable because of the weather also two S340’s. Somehow the weather affects the lenses, then no matter how gently you clean, the quality becomes extremely bad and requires replacing. Usually just outside of the warranty.

Customer service, on the whole is pretty good, far superior to a majority of other companies and they do try to assist where they can.
My latest issues again, with the S340, Eufy sent me a code to use in a future purchase. I was very tempted to buy the new S4 but am hesitant at paying that much for something that gets battered by the weather and maybe after between one to two years. Needs replacing.
In conclusion, 4 stars because I am still loyal to Eufy, please make the lenses more resilient to the weather and please stop sending out scripted replies to customers issues. Read the issues properly first.

Thanks for your Reply within a short notice.
As you say you have no knowledge of my call& you can’t find my call. Ask your receptionist to look & the telephone calls on Wednesday 22/7/26 @ 11-24 you will see my number because got yours number on my phone as an out going 5 min call on my phone, I have gone to a more reliable garage
Thanks, this time I didn’t put any star, & I’ve noticed on your web site their are no bad write ups

Order Number: #
Order Date: 26 June 2026

I am absolutely fuming with this half baked company.

I placed an order with Eufy just before the Prime Day sales ended, i was just about to buy Eufy Wired Cam C31 2 Pack with HomeBase Mini off Amazon, but before i purchased this i decided to go on the Eufy site to see if this kit was the same price on there, it wasnt (it was £20 more if i remember right), but it also had two EufyCam C35 cameras, so for me it was a no brainer.

I decided purely because of the small extra cost of this item between Prime Day sales and Eufy site, that Eufy was the best place to get this kit as with the small price difference i was also getting two more cameras.

With then being on the site i decided, you know what ill have a look at the door bell cameras while im here, check what sales they had on them. Once again they had a great sale on these also and in the end i opted for Eufy Video Doorbell S330 which came with a homebase because the doorbell was an add on and needed a homebase 2/3.

To say i was happy with my purchase was an under statement, i saved a load of money on these sales and it was better buying from Eufy than Amazon, but ohhhh boy how i was wrong.

The parcel came through on the 30th June in a grey plastic bag, i was all excited for our new tech that was about to replace half of our Ring cameras and a new doorbell to replace our current Ring doorbell, but to our surprise all the package contained was the Eufy Video Doorbell S330 (with homebase, which is a kit) and two C31 cameras, we were missing the HomeBase Mini and two EufyCam C35 cameras.

I thought this has to be a mistake and there is a second parcel to come yet, so i checked my email and it said all items were delivered. Even though i was concerned i pleasantly got in contact with their support, thinking surely there has to be a mistake, its either coming in another parcel or wasnt actually packed? Nope according to them they were all packed into the same parcel and sent to me.

I have gone back and forth (through emails) with this useless joke of a company over the last few days since about 5 minutes after these three items were delivered, including today and i am about to lose my f**king mind.

Initially i sent a photo of the items i received and told them what was missing, they then wanted me to confirm with some SKUs they sent me for the items i purchased and i had to email them back with the one that was missing (SKU: E811042A). After a few more emails back and forth on 30/06 they said.... 'Thank you for providing your address, Steven. I've successfully arranged for a replacement of the missing eufyCam C35 2-Cam Kit with HBmini to be sent to you', Thought brilliant, ok the back and forth was a bit of a pain in the a** but everything is all sorted now and we are going to get our missing items. Ohhhh boy oh boy was i wrong once again.

Today (02/07) ive just had another email from Eufy (whos customer support is actually the Anker brand) where they said....'We have checked your order and confirmed that the **eufyCam C35 2-Cam Kit with HBmini (SKU: E811042A)** was shipped together with the other items in a single package'.

You bloody what???

I thought ok let me pull up the Ring video doorbell camera footage for when it was delivered, they can literally see the package being delivered by the courier and see the size of our small grey parcel and easily see this parcel is considerably smaller because of these 3 missing items, you can literally see where the courier is holding the package with one hand by the larger doorbell/homebase box and a small area where the two C31 cameras are. The video is also showing the time and date of this delivery (which will match all information their end for when it was delivered), which shows a small parcel that cannot contain anymore items than the 3 i received.

In this last email they then wanted a bunch of photos of the barcodes, which i provided, my original photo sent had the items sat on top of the grey plastic bag these were sent in and in the further 5 emails i have sent (im now getting pissed off btw) i have included the video of this parcel being handed over to my wife and a photo of the 3 items in the configuration they were in the plastic bag.I have also challenged them to pack these 3 items i received on their end to prove the size of the parcel will match that of the video evidence i have of the delivery, it WILL MATCH 100%

And with now knowing Anker is a part of them, its even more of a kick in the teeth as i purchased two 145w and one 100w charger, six 200w cables and two 165w power banks on Prime day

Ive spent alot of money with Eufy and their other company Anker, feeling like a mug now.

I was recommend Eufy by family (wish i hadnt been) and i love Anker products, but i will NEVER buy either again, nor will i ever recommend them both.

NOW LOOK AT MY VIDEO EVIDENCE PROPERLY AND GIVE ME WHAT I PAID FOR!!!!!!!!

Terrible after sales service. I bought a Eufy Robot Vacuum that stopped working just as it came out of warranty. It will not recharge. I followed instructions to clean the connectors but it still would not work. I contacted Eufy to ask about their repair service only to discover they do not have one and they obviously will not replace the item because it’s just out of warranty. No one locally has a clue how to fix it, so I’m sticking with a very expensive useless piece of junk. Avoid this company at all costs. If I buy another then it will probably be a Dyson who have a superb after sales service. This bunch of cowboys can sod off. DONT BUY FROM THEM!

Purchased a Eufy doorbell camera last year.Had nothing but problem after problem.Their customer service is as bad as their product.If you are looking for a camera doorbell then please use Ring or Sky as I'm sure they cannot be as useless as Eufy.

I ordered an S340 Homebase unit from Eufy but needed to return it. I have emailed their USELESS support ticket system to do a return and refund but it just keeps sending the same robot email saying it doesn't recognise my order number. I have got nowhere. No reply, no money back, NOTHING. This comany needs to be prosecuted.

I purchased the eufy X10 Pro Omni brand new as soon as it launched in the UK, hoping it would be a reliable, long-term cleaning companion. Unfortunately, while it started off great, my experience has been marred by repeated mechanical failures.To give credit where it’s due, eufy's customer support team has been very helpful. They are polite, responsive, and have done their best to troubleshoot and resolve issues when I have contacted them. The software and app integration are also well-executed.However, great customer service cannot compensate for what appears to be a fundamental flaw in the product's design. Despite being a premium machine, it continuously goes wrong and suffers from persistent operational faults that prevent it from functioning reliably over time. When a high-end product requires this much intervention and fails repeatedly through normal use, it points to engineering vulnerabilities rather than a one-off defect.It is a real shame because the features on paper are excellent. However, due to its lack of durability and repeated breakdowns, I cannot recommend the X10 Pro Omni in its current state. I am now in the process of seeking a refund under UK Consumer Rights legislation.

Customer service so so poor.

I purchased the Eufy X10 robot vacuum and unfortunately experienced scratching to my parquet flooring during normal use. After raising the issue, the manufacturer advised that the brush cover was not fully clipped into place and therefore caused contact with the floor.

While I acknowledge their technical explanation, I am disappointed that a domestic robot vacuum designed for unattended operation can potentially damage hardwood flooring due to what they describe as a minor assembly issue. In my view, products operating in homes should have clearer fail-safes or warnings if a critical part is not correctly secured.

Regardless of the cause, the outcome remains that damage occurred to my flooring during normal use of the appliance. I therefore escalated the issue through Harvey Norman and ultimately accepted a refund.

I am sharing this experience so other customers are aware of the importance of correct assembly and to highlight my concerns around design safety expectations for products of this type.

i am getting reminders all the time about my camera and cloud which is annoying and the cloud service is a scam as i have refused it now i am hassled about it , eufy started off good but now i am really getting cheesed off with it, time to go elsewhere.

I couldn’t fault there customer service were helpful in every way helping me reset the doorbell which was faulty a manufacturers fault

I've had a frustrating experience with Eufy.

I purchased the video doorbell (S220), the chime and the S40 solocam.

Fast forward a few years and to resolve a wifi issue, I had to remove both units from the app and re-add.

Up until this point both units were working - but once removed couldn't be added back to the app. There was no hardware fault — the issue is with the app/binding process, which effectively makes a working product unusable.

Eufy Customer Support has been frustrating. Over a couple of weeks, I repeatedly explained this is not a warranty or replacement issue (I simply want to get my working devices back online) - yet responses continued to focus on scripted steps, warranty limits, and discount offers — none of which addressed the problem.

The result is that I still have no usable security cameras and now have to replace functioning devices due to limitations in the Eufy ecosystem. This is both costly and wasteful.

I would not recommend Eufy based on this experience.

If I could give zero I would ordered a week ago still not dispatched. Nightmare to deal with. Buy elsewhere. Cancelled order waiting for refund from Uk branch

The HomeBase system and doorbell camera have been a complete failure. I recently had a £360 package stolen from right outside my door, and the system didn’t record a single second of it. None of the cameras captured anything at all.
To make matters worse, the hub itself has never worked properly since the day we bought the system. It’s incredibly disappointing and leaves you with a false sense of security. We’ve experienced this issue on several occasions now.
I strongly recommend avoiding this system unless you’re prepared for unreliable performance and the risk of missing the very events it’s supposed to protect you from.

Purchased a lot of kit from this awful company, never will I make that mistake again. I Have had there wireless cameras for quite a few years they do eventually fail but lasted a while that was then but now not good. 3 years ago purchased a 2 wired floodlight camera kit only mounted 2 years ago due to needing a reliable electrician and both cameras went of together less than 24 months after fitting, they as others have said offered a discount as out of Warranty nearly £400 to buy and then an electrician to fit them, disgusting customer service and product. Bought a eufy robot vac last April failed in less than 12 months January again offered to exchange it only for a refurb or return to retailer for a refund. Stay clear there products are a money pit. This company are not what they used to be. I am going to see if I have a case and can report my issue to Trading Standards through the correct channels as I believe it is withheld firmware updates as both cameras failed together this indicates it is the case in my honest opinion. Consumer law is there to prevent this happening and protect people who need to report it not being adhered to if they believe it to be true.