Eufy Bewertungen 1 672

Having purchased the Eufy S3 Pro 2 camera kit and base station, I realised after 5 months of use that the camera’s battery capabilities are not as advertised. After repeatedly going back with my concerns to Eufy and following their supposed resolution suggestions, I requested a full refund as the product is not as advertised. They started with a 30% offer -since increased to 50% - but don’t appear to believe I have a right to return the products and receive a full refund despite their misrepresentation.

Worked perfectly. Easy to set up.

Easy to install and operate. Picture quality excellent.

Bought a camera as a Christmas present and it’s so good. The fact you don’t need a subscription either is such a bonus - camera feed is so clear and picks up sounds clearly.

great products , fairly priced, extremely happy with them

eufy, Doorbell fantastic!

Very impressed with Eufy. Affordable, reliable, and designed in a simple but professional way. Everything is easy to use and works exactly as expected. Great value for money.

Excellent product. Reasonable price. The Robovac L60 has been an excellent cleaner in our house. Can't complain. BTW, this is the second Eufy product and we use both. Excellent products from Eufy.

Good cameras work well and easy to install, but not necessarily easy to share.

Great service and easy to order online with very quick delivery. Thank you

Great price, prompt delivery, excellent communication. Top notch security camera too!

Useless customer service department, incapable of doing anything other than cut and pasting tracking numbers that I clearly already have (if they actually bothered to read my complaint they would know).
I ordered a portable power station on 31st March, It was quickly despatched with FedEx, unfortunately it didn't get any further. The tracking details showed there was an issue with the package due to the hazardous material (lithium battery). The package then sat at FedEx for 10 days, I contacted FedEx who confirmed the package could not be delivered due to the package issue, they had repeatedly contacted Eufy but got no response. FedEx raised a case ticket for the issue and it's return to Eufy. I repeatedly contacted Eufy explaining the issue and providing the FedEx case number, but all I keep getting back is a standard response saying "I am delighted to inform you that your order has been successfully dispatched and is currently en route" Read my complaint, it's not on its way and you are still ignoring the problem and just quoting a tracking number that confirms it's not on it way! I want either a replacement sent (correctly packaged and labelled) or a refund, but my seval requests for this have been ignored with the reply from Eufy simply repeating the standard message and tracking number. Last time I will ever be purchasing from Eufy.

Good solid products, easy to use app and products delivered promptly. I have used Eufy for a number of years fir security cameras and robo vac. I upgraded my outdoor cameras to solar version and they have been great. Stayed fully charged over winter.

It was working ok , i mean not great but was ok on the slow side when viewing events but suddenly its not connecting just loading, i checked everything, my ring doorbell is working excellent and internet is ok , very disappointed and frustrated, will get rid of it and replace it with different make , waiste of money!!

I recently had an issue with my S340 camera, and I have to say the support from Shane, Customer Services Manager at Eufy, and the wider team was absolutely outstanding. 🙂

The problem was resolved quickly and completely hassle-free, with clear communication throughout. It’s genuinely rare to experience this level of customer service these days, and it made a huge difference.

I’m also extremely impressed with the replacement – the S4 camera is excellent and has exceeded my expectations in both quality and performance.

Because of this experience, I’ll definitely be purchasing more Eufy products in the future. You’ve gained a loyal customer.

Well done to Shane and the whole team – truly spot on 👏

A few years ago I purchased a s330 LTE camera for my remote yard. It has happily sat in rain, snow, gales and sunshine minding its own business until a couple of days ago when it captured some poor excuses for people breaking in, they also noticed the camera, cut the ‘power cable’ which obviously has no effect on a battery solar system, violently shook it from its holder and threw it onto some stones several meters away. Whilst doing this the camera had altered us so we were able to respond and were at the yard in a matter of minutes. We remounted the shaken battered camera that continued to work as if nothing had happened, a quick rewire of the solar panel and she’s back minding her own business again. I’m so impressed that I have brought 2 more.

Fast delivery

Warranties are meaningless, customer service is AI in summary.

Had a robo vacuum that was a huge help for me due to disabilities, it started to only vacuum in a circle despite being well care for, I’d only recently replaced all the brushes and filter etc.

I contacted customer service via email and was sent a load of troubleshooting one of which included taking it apart which I declined believing this would certainly void any electrical warranty, I then sent video evidence to show all the suggestions had been tried and no, one of the wheels wasn’t stuck which they spent a week going on about despite me proving it wasn’t.

I had to send this evidence 4 times eventually using Dropbox because they couldn’t find it despite it not being too large to send as a normal email attachment, but they also asked for evidence of buying it, I said I purchased it through EE as a “utility” provided a historic bill showing this, took three emails of AI asking for proof of the companies name and that it was mine as the bill did have that info, it did! Both a giant EE in the top corner and my full name right in the middle but you know, AI!, so that wasn’t enough to evidence I’d bought it through an EE contract that had been paid so I had no way of accessing via my account the purchase order and I don’t tend to keep delivery slips after 14 days. - never buy anything through your phone company folks unless you plan on hoarding the paperwork for years to come!.

They have spent 2 weeks sending me multiple daily emails of AI waffle with 3 paragraphs apologising and acknowledging how it must be difficult for me and they REALLY want to help and then daft questions already answered or evidenced making promises of replacements being sent out and the likes.

Today they finally admitted the technical engineers say yes there is a fault with the machine, I thought finally!! Help is coming, but they no longer a)make the part?!? And b) no longer sell the vacuum - it’s not even old!

So Eufy is a throw away culture company, there is no right to repair, no replacement, no honouring of a warranty for a clear manufacturing failure and finally the use of AI to send streams of waffle in their emails show they only want to make profit as they don’t even have staff responding to support requests.

Abysmal, and I’ve been strung along for 2 weeks with the promise that if I just jumped through one more hoop they would send me a replacement - as promised in one email.

I would avoid the company completely, I think robo vacuums are great especially for hidden or visible disabilities, busy families as a utility but I’ll never give this company my money ever again, and I’ll tell everyone I know not to as well.

Software dose what it wants as and wen should of gone with Google

Easy lay out and simple to use