EuropaFoodXB (Le Supermarche) Bewertungen 

435
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Ordered some squashes which are no longer available in Uk stores, price was good and delivery excellent, items well packaged and arrived on agreed day. Will definitely be purchasing more in the futur... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Fantastic company. Great to be able to source such high-quality produce so easily. Yes, some things are more expensive than your standard UK supermarket fare but then the quality is far superior. Once... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Yet another order successfully arrived, well packed as usual and great BBE dates. Automatic discounts are applied now each time I order and the product range is great for my needs. I find the pricing... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I needed some Grenadine and simply could not find it in any store near me. I then went online and searched for it nationally. Still couldn't find it anywhere. Then called EuropaFoodXB and, hey prest... Mehr ansehen

Unternehmensdetails

  1. Supermarkt
  2. Geschäft für Milchprodukte
  3. Lebensmittelanbieter
  4. Geschäft für italienische Lebensmittel
  5. Lebensmittelgroßhandel

Vom Unternehmen geschrieben

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

435 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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4,6

Alle Bewertungen

(435)

62 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Top quality Christmas eve meal 🎅✨️🎄

Our Christmas eve meal would not have been as scrumptious, if it wasn't for all the good ingredients we had from Europafood!✨️👌 foie gras, snails, canapés' bread...all were great products😋👍
Good price, good quality, excellent delivery.Free to Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿
I highly recommend to order French products online for home delivery🇫🇷 🚚

24. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

ARRIVED PROMPTLY

Ordered a French cheese ( St Albray )currently difficult to obtain, arrived promptly, chilled and intact. Excellent service.

22. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Europa foods

Europa foods, Europa foods. Where do I start. if I could give a "no star" I will. Worst service ever. We ordered a consignment of multi pack rillettes, merguez sausages etc for Christmas and New Year celebrations. After a long wait for the delivery, Items were delivered as we were on our way out on the Saturday. We put the delivery bag in the refrigerator and wnet out only to return on the Sunday to fin that most of the items have a few days "Consume by" date. By Christmas they will be days out of date. it took several calls and email for Europa foods to respond for a swap of the items or full refund. They have declined. My advise to everyone ordering stuff from Europa foods is to check the "sell by date", Consumeb by date" and !"best by dates"......watch this space. I will be back ............

19. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von EuropaFoodXB (Le Supermarche)

Dear Felix,

We appreciate the time and effort you have taken to post negative reviews on multiple platforms. We wish you would have put all this effort into contacting us before placing your order to allow us to advise you as to the best notice for submitting an order in time for Christmas delivery.

We would like to point out that the fresh items you ordered arrived with a week+ consumption time.

As per our initial response to you, ordering fresh or chilled products for delivery 9 days (Christmas) or even 15 days (New Year) before your planned consumption is unusually early. Typically, customers order fresh food just a few days before the holiday. At no point have you notified us or provided a note that your order was for consumption at Christmas or New Year. Otherwise, we would have recommended selecting a later delivery date.

It's important to note that we don't stock any fresh items in the UK. We source them from France upon receiving an order, and therefore we have no interest in providing short-dated products.

Unfortunately, based on the explanation provided, we are unable to refund or replace the items. We appreciate your understanding in this matter.

Bewertet mit 5 von 5 Sternen

Tracy…

This is the only supermarket I can buy black pepper Boursin my favourite cheese ever. Ordering is easy and they deliver which is fantastic. Given a choice of delivery dates to suit me. Absolutely fabulous service. I’d never get my cheese without them. Five stars from me.

20. Dezember 2023
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Antwort von EuropaFoodXB (Le Supermarche)

We're truly honored by your 5-star review! It's wonderful to know that you had a positive experience with us. Your satisfaction is our top priority, and we're committed to maintaining the high standards that earned us your praise. Thank you for choosing us, and we hope to see you again soon!

Bewertet mit 5 von 5 Sternen

Cheaper than most alternatives

Cheaper than most alternatives. Fast delivery

4. Dezember 2023
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Antwort von EuropaFoodXB (Le Supermarche)

A big thank you for the glowing 5-star review! We're delighted that you enjoyed our service. Your feedback inspires us to keep striving for excellence. We appreciate your trust and can't wait to have the pleasure of serving you again.

Bewertet mit 5 von 5 Sternen

easy to order

easy to order, and wonderful brandade. Just add a little olive oil and lemon juice and it's just like the one I make t home in Provence.

6. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von EuropaFoodXB (Le Supermarche)

Thank you so much for the 5-star rating! We're thrilled to hear that you had a fantastic experience with us. Your support means the world to us, and we look forward to serving you again soon!

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service!
Food order arrived promptly and was adequately packed and kept chilled!

24. November 2023
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Antwort von EuropaFoodXB (Le Supermarche)

Wow! We're over the moon to receive your 5-star review. It's customers like you that make our job so rewarding. Thank you for choosing us, and we can't wait to welcome you back for another stellar experience.

Bewertet mit 2 von 5 Sternen

Twice i have order a specific item

Twice i have order a specific item , twice it has shown in stock on there website and twice they could not deliver, if you do not have stock of item, then it should say so on your website, will not be using again

17. November 2023
Bewertung ohne vorherige Einladung
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Antwort von EuropaFoodXB (Le Supermarche)

Dear Scott,

First and foremost, we want to express our regret that we were unable to fulfill your specific item on two separate occasions. We understand the frustration that this may have caused, and we genuinely apologize for any inconvenience.

I would like to clarify that our website does not have a livestock tracking feature. Instead, we strive to provide our customers with the best availability information at the time of their order. We also want to highlight that our system may suggest substitutions for certain items, and we hope our customers find these alternatives satisfactory. However, we acknowledge that this may not always be the case.

To address this issue and improve our service, we have implemented a process where we send an invoice to customers 48 hours before dispatching their order. This allows our customers to review the details of their order, including product availability and any suggested substitutions. We encourage our customers to take advantage of this opportunity to ensure that the order meets their expectations.

Additionally, we recommend that our customers inform us if they wish to wait for a specific product if it happens that it is unavailable or if they prefer to wait until the item is back in stock before receiving their order. This option is available at the checkout in the Information box.

If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We hope you will give us one more chance.

Best regards,
Europafoodxb Team

Bewertet mit 1 von 5 Sternen

Terrible experience, won't shop here again

I have give Europafood xb so many chances to put things right after they sent me only half an order and charged me full price. I have sent so many emails but they are completely missing the point which is I don't expect to be charged for items I did not receive, and that were not substituted... I have found all of the produce readily available elsewhere, such as Amazon, at lower cost, lower delivery price, and better service... no brainer..

10. November 2023
Bewertung ohne vorherige Einladung
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Antwort von EuropaFoodXB (Le Supermarche)

Dear Florence,

Thank you for taking the time to share your feedback with us. Upon reviewing your case, we want to assure you that you were not charged for any items that you did not receive. We value your satisfaction and take such matters seriously. We are pleased to learn that you received all other products as expected.

In an effort to make amends for any frustration caused, we have taken immediate action. We have refunded you half of the postage for the inconvenience, and we would like to extend our sincerest apologies for any oversight in our service. Additionally, we have provided you with a discount code that you can use on your next order as a token of our appreciation for your understanding.

If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out again via email: info@europafoodxb.com.

Best Regards,
Europafoodxb Customer Service Team

Bewertet mit 4 von 5 Sternen

Wrong shop address given in ready-for-collection email

I was able to get the chocolate I couldn't found elsewhere. The system was easy to use, and I was able to collect my chocolate on the specific day. The only problem was a IT problem that they had. The address on the ready for collection email was incorrect. I went there and the staff did apologize. He gave me a business card with an address in South Kensington. The shop at the address was closed for renovation. Then I search on google map and found that the shop was around the corner - the address on the business card was incorrect. I spent more than an hour to locate the shop and finally I got my chocolate. They were very tasty.

8. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Exemplary customer service and a fantastic range of products

We've been a loyal customer of EuropaFood for going on ten years now. They have maintained an excellent range all through the covid 19 pandemic and Brexit, and their level of customer service has always been exemplary. Used their in-store pick up option for the first time recently and it was fast and pleasant

19. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Last order was the worst experience

Last order was the worst experience: I ordered some good quality cheese, unticked the substitution button because I didn't want it replaced with a bad one.

We exchanged a few emails with Ben Leclerc (director) where he argued a raclette cheese is a raclette cheese and unclicking the sub button doesnt matter.

About 5-10 minutes after I sent the last email, he called me to keep arguing on the phone. I put him on speaker so that the people present could hear what he had to say:

"thank you for wasting my time and yours, you have nothing better to do with your life" etc.
I told him this was harassment at this point, but he "didn't care it made him happy".
Also when I pointed how unprofessional he was with that phone call he said "I m the director I make millions so yeah I m professional".
I could go on but you get the idea.

15. September 2023
Bewertung ohne vorherige Einladung
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Antwort von EuropaFoodXB (Le Supermarche)

Hello Paul, we appreciate your review. We've received feedback not only from you but also from your friend Jonal, and we've noticed it on Google as well. We have also received an email from you addressed to the family members of our company's employees. Please be assured that our customer service team will get in touch with you directly.

Bewertet mit 1 von 5 Sternen

Extremely unprofessional and harassement

My friend received the wrong product as the item was replaced with a vastly inferior product without knowledge or consent.
After voicing his discontent. My friend has now been receiving phone calls from the Director Ben Leclerc harrassing him and intimidating him for voicing his discontent with the service provided. I witnessed him receive calls on his personal mobile phone to Insulting my friend, gaslighting and harassing him. This is unprofessional and unacceptable behavior.

15. September 2023
Bewertung ohne vorherige Einladung
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Antwort von EuropaFoodXB (Le Supermarche)

Hello Jonal, we appreciate your review. We've received feedback not only from you but also from your friend Paul, and we've noticed it on Google as well. Paul has already reached out to family members of our company's employees. Please be assured that our customer service team will get in touch with your friend directly.

Bewertet mit 5 von 5 Sternen

Prices

Excellent service and experience.....!
Items were delivered promptly....
Only downside was excessive packaging for my small items....

13. Juli 2023
Bewertung ohne vorherige Einladung

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