We received a very high bill, due to an inaccurate meter reading which would have meant a monthly payment 10 X higher than normal! Having verified the actual meter reading (by photo evidence) via on-... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We were transferring our broadband to Everflow Utilities. This was not straightforward and needed two visits from the installers to complete. Through the process we found Mitch very helpful in keeping... Mehr ansehen
Unternehmen hat geantwortet
Hi,Andy was extremely helpful,and forthright with information I never knew.I only wish I had spoken with him sooner.He was very clear and understandable unlike some other company customer support help... Mehr ansehen
Unternehmen hat geantwortet
I contacted Everflow to query an invoice following change to our water meter. I spoke to Kerry who answered my many questions patiently and clearly. She was very pleasant over the phone and followed... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Kontaktinformationen
Vereinigtes Königreich
- 0330 6600 137
- customer.services@everflowutilities.com
- everflowutilities.com
See what you could save with Everflow
4,6
Hervorragend
6997 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Julie was great to speak to
Julie was great to speak to, helped me with my query and got everything sorted for me
5. August 2026
Antwort von Everflow
Dear Steven,
Thank you for the review. We're glad Julie was great to speak to and got everything sorted for you, and we'll pass your thanks on to her. We appreciate you being an Everflow customer.
Kind regards,
The Everflow team
Andy was very helpful and good to talk…
Andy was very helpful and good to talk to have carried out his instructions and hopefully we can now move on to the next stage.
Best
Les Beech
Robert Adam
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Les,
Thank you for the review. We're really pleased Andy was so helpful and easy to talk to, and that you're set to move on to the next stage. We'll pass your thanks on to him. We appreciate you being with Everflow.
Kind regards,
The Everflow team
Great Customer Service
Great Customer Service
Andy at Everflow knows how to deliver great customer service he was able to work through my issue with ease and is a valuable member of your team, a lot of utility companies could take a leaf out of Everflow's customer process 10+ positive experience
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Customer,
Thank you, that's great to hear. We're really pleased Andy worked through your issue with ease and gave you such a positive experience, he's clearly a real asset, and we'll pass your kind words on to him. Thanks for choosing Everflow.
Kind regards,
The Everflow team
Antwort von Everflow
Dear Inshaaf,
Thank you for the five stars and the kind words about our customer service. We appreciate you taking the time to leave this.
Kind regards,
The Everflow team
Louise was most helpful and very…
Louise was most helpful and very patient on our long telephone call
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Customer,
Thank you for the review. We're really pleased Louise was so helpful and patient throughout your call, and we'll pass your thanks on to her. It's a pleasure to have you with us.
Kind regards,
The Everflow team
Appalling service
Appalling service. One bin delivered a few weeks ago still hasnt been emptied and the rest of the bins havent been delivered and our old provider has taken their bins so we are without any bins at all.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Mark,
We're sorry for the trouble with your bins. Being left without any collection service is clearly not acceptable. Thanks for replying to our request for further information, we'll pass this over to our management team to investigate and get in touch Thank you for flagging it.
Kind regards,
The Everflow team
Sophie was amazing!!
Sophie was amazing and resolved my query speedily, efficiently & professionally. The online chat was answered swiftly from BOT to customer service. 2nd time dealing had to contact and can honestly say I'm impressed!!
4. August 2026
Antwort von Everflow
Dear Customer,
Thank you, and it's great to hear the second time was even better. We're really pleased Sophie resolved your query so quickly and professionally, and that the online chat handed over smoothly. We'll pass your thanks on to her. Thanks for being with Everflow.
Kind regards,
The Everflow team
Quick and helpful from Julie
3. August 2026
Antwort von Everflow
Dear Customer,
Thank you for the review. We're really pleased Julie was quick and helpful, and we'll pass your thanks on to her. We appreciate you being with Everflow.
Kind regards,
The Everflow team
Not bad news good news for a change
No one Natalie likes to hear bad news but this is good news
so nice to talk to a human being these days. Usually it’s always automated
the overflow representative I spoke to with a query about my Bill was so efficient helpful and a pleasure to talk to thank you.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Mr Batchelor,
Thank you for the review, and it's lovely to be the good news for a change. We're really pleased Natalie was so efficient and helpful with your bill query, and a pleasure to talk to. We'll pass your thanks on to her. Thanks for being an Everflow customer.
Kind regards,
The Everflow team
is not one we can recommend.
**Update – Still Unresolved, 5 Weeks Later**
We previously left a review about missed waste collections, and Everflow's response here was simply to ask us to send our account details again via Trustpilot.
It is now over 5 weeks since our General Waste has been collected. Our Food Waste bins have also now stopped being collected as well. Our restaurant currently has weeks of accumulated rubbish piled outside, with maggots, a severe smell, and now birds and vermin actively going through the waste in full view of the public and our customers.
The Council has already warned us that they may take enforcement action against our business because of the hygiene risk this has created, entirely as a result of Everflow's failure to provide the service we pay for.
Rather than resolving the actual problem (collecting the waste), Everflow's replies have been limited to public statements asking for information "to look into it," while our bins remain untouched on the ground.
We have now formally terminated our contract and have engaged legal representation to pursue this matter, including recovery of costs for emergency waste clearance and any losses arising from Everflow's breach of contract.
We would strongly advise any business considering Everflow to think twice. A company that cannot reliably perform the single basic service it is contracted for is not one we can recommend.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Huseyin,
We're very sorry about the continued problems with your waste collections and the impact this has had on your business. This should have been put right long before now. We understand you have taken this further, and we have escalated it to our management team so the right people deal with it directly. Thank you for your patience while that happens.
Kind regards,
The Everflow team
Four months of poor service
Four months of poor service, missed collections, and excuses. This has been one of the worst customer service experiences I have had.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Fation,
We're sorry for the poor experience and the missed collections over the past few months. That is not the service you should receive. We've sent you a request through Trustpilot for a few details so we can find your account and get this properly looked into. If you could reply to that, we'll make sure the right person picks it up. Thank you for your patience.
Kind regards,
The Everflow team
Louise made all very easy first class…
Louise made all very easy first class service from
Louise.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Len,
Thank you for the review. We're really pleased Louise made it all easy and gave you first class service, and we'll pass your thanks on to her. We appreciate you choosing Everflow.
Kind regards,
The Everflow team
Shauna was so very friendly and helpful…
Shauna was so very friendly and helpful to me in what was a sad position Pemberton Mason Hall was in.
Great customer service
30. Juli 2026
Antwort von Everflow
Dear George,
Thank you for the review. We're glad Shauna was able to provide you the support you needed and that she was friendly. We'll pass your feedback on to her. We appreciate you being with Everflow.
Kind regards,
The Everflow team
Water bill issue
Had an issue with our water bill, spoke to Michael first, he was really helpful and made sure to look into our account so that he could transfer me to the relevant department. Spoke to Faith next, really helpful and gave clear instructions and information on what was needed in order to solve the issue.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Jen,
Thank you for the review. We're glad Michael looked into your account and got you to the right team, and that Faith then gave you clear instructions on what was needed to sort the water bill. We'll pass your thanks on to them both. We appreciate you being with Everflow.
Kind regards,
The Everflow team
I have been having some issues with my…
I have been having some issues with my water meter bill no fault of everflow, more so an issue regarding Thames water and the meter in our property.
I was on the phone going back and forth with everflow to resolve the issue, the latest call I spoke with Andy who helped me massively and completely understood my situation and honestly after speaking to him he had made my day and I can tell by which the passion and understanding he spoke to me with.
I recommend everflow and highly thank Andy 5* for him and his customer service.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Shah,
Thank you, and thanks for the recommendation. We're really pleased Andy understood your situation and helped you through the meter and billing issue, even with Thames Water in the mix, and we'll pass your five stars on to him. Thanks for being with Everflow.
Kind regards,
The Everflow team
New customer to Everflow introduced by…
New customer to Everflow introduced by an intermediate, found them dreadful to deal with, called office in Peterlee 9 times and nobody picked up. Just moving to Thames Water
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Mr Featherstone,
Thank you for taking the time to leave a review. We're very sorry to hear about your experience.
We understand how frustrating it must have been to make multiple attempts to contact us without getting through, particularly as a new customer. This is not the level of service we aim to provide, and we appreciate how this has impacted your perception of Everflow.
I've passed your account details to our management team for review, and to contact you with a resolution.
Kind regards,
The Everflow team
Louise was very helpfull today and…
Louise was very helpfull today and explained exactly what I needed to do to sort my bills out.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Ian,
Thank you for the review. We're really pleased Louise explained clearly what you needed to do to sort your bills, and we'll pass your thanks on to her. We appreciate you choosing Everflow.
Kind regards,
The Everflow team
A rather long and frustrating wait for…
A rather long and frustrating wait for my call to be answered but it was worth it in the end. My enquiry was handled by Teighan who did a mot thorough job, I wish more Customer Sevice Agents were as proffessional as she was!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Gary,
Thank you for the review, and sorry about the wait to get through. We're really pleased it was worth it and that Teighan did such a thorough, professional job with your enquiry. We'll pass your kind words on to her. Thanks for bearing with us.
Kind regards,
The Everflow team
spoke to leanne who was very…
spoke to leanne who was very understanding and amazingly helpful.
Thank you ..
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Customer,
Thank you for the review. We're really pleased Leanne was so understanding and helpful, and we'll pass your thanks on to her. We appreciate you taking the time to share this.
Kind regards,
The Everflow team
Billing Problem
We were having a problem with our billing, spoke with Gemma who looked into our problem, broke everything down for and informed us what it all meant in layman's terms, fantastic service from Gemma who was understanding and knowledgeable from start to finish, excellent customer service & a pleasure to deal with.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Everflow
Dear Ian,
Thank you for the review. We're really pleased Gemma looked into the billing problem and explained it all in plain terms from start to finish, and we'll pass your thanks on to her. It's a pleasure to have you with us.
Kind regards,
The Everflow team
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