Everflow Bewertungen 

Very knowledgeable and polite.

Many things so wrong with this company.
First things the wait time. Appreciate all companies can get busy, but it’s clear the amount of staff they have is no where near enough to deal with customers effectively

Which leads me to the hold music. I’m a happy guy but Jesus Christ, I had some bad thoughts listening to that ! I actually think they’ve selected this music so people hang up so they don’t have to deal with them!!

Once through I request some simple details as they have never sent any official paperwork or emails through! All verbal apparently ?!

After speaking to one advisor who needs a bit of help and training to which he obviously hasn’t had or if he has not enough as didn’t know … just sends me a email of the entire conversation at renewal / contract stage. To listen to in full to find out the information they may have or may not have given.

Apparently after speaking with a manager who’s tone suggests he doesn’t want to deal with this call as he’s far too high up in the company to speak to the customers tells me all the info I need is In front of every staff.

So backwards. Thinking they are saving time and resources when they are just creating more !

Dan was very professional when dealing with my enquiry regarding the water invoice. He listened to what I said and explained very clearly what I needed to do inorder to enable the water company to provide the right cost for the usage of water. His customer service was very good and helpful.

Everflow want to charge me a collection fee of £508.23 for usage of £506.97. So the cost to them of my supply is less than their charges. There is a fault but they will not acknowledge it or sort it out. see below.

I moved to Everflow two years ago due to an ongoing problem with the information held by my previous provider about the site. Historically the one site had been split into three and I own one of the now three sites. When I switched to Everflow then assured me they would sort everything out but what happened was that I paid for 1 year in advance with Everflow but continued to be charged by the previous company. After much much heartache eventually United Utilities who actually supply the service came out and identified that old meters had been left in place and new meters installed and so I was being charged twice. This was sorted out and by UU and I thought everything would be fine.

It was my 2 year renewal recently and the proposed charges were way out of line. I complained and asked for this to be looked at. Everflow told me there had been an overcharge and they would sort it out, in the meantime because I had stopped the direct debit, Everflow started charging me a £70 every 14 days penalty charge. When I complained about this it was removed but I was told that the invoice was recalculated but came back higher.

Essentially for my single site that uses ZERO water they want to charge me for two supplies

1) For non volumetric items which is highways drainage and groundwater drainage £488.17 + Everflow fee of £258.03

2) Volumetric Water charges Zero usage standing charge £18.80 + Everflow fee of £250.20

So by splitting my site in two they want to charge me a collection fee of £508.23 for usage of £506.97

The lady who was i was speaking to was Leanne, she was very helpful, very polite and explained everything very clear to me, this was just so easy for me to deal with.

Spoke to Dawn , she was really helpful and cant praise her enough. Call waiting time was a bit long but once got connected, Dawn was really helpful

Even though I waited around twenty minutes to get through to an Agent I got through to Dan who was very kind sounding and helpful. Dan made the necessary notes against our account and sent me confirmation thereof immediately.
Thanks Dan.

I spoke to a lady called Olive on two occasions. She was very polite, helpful, and knowledgeable. She sorted out my problems quickly and easily.

Al R was very helpful and sorted my issue out efficiently and politely

With just one call Leanne solved everything and I was not passed around. She and the company are Efficient and professional.

Huge thanks to Julie Shaw for helping with what I thought was going to be a difficult and complicated phone call. Very professional and knowledgeable - she knew exactly what needed doing and went out of her way to give me as much information and contact numbers as she could. Thank you again Julie - much appreciated!

Leanne was excellent and very helpful with our query if I could give 6 stars I would

Customer Service was exceptional, all sorted promptly.

I immediately felt listen too, the call taker Leanne, was very professional and friendly, she was keen to help and did.

Continued waste collection issues.
After editing my previous review to 4 stars, due to speaking to a member of staff who assured me that the issue was resolved, I am incredibly dissapointed that my bin is now a week over due and I have emailed and rang everflow to complain and have had no response.
There has been a massive failure in my opinion with this company for my waste collection and more importantly the way the it was supposed to be resolved has not happened.
Poor service and even worse when they state that I'm on critical care and I will be contacted each week to see if my bin has been emptied and if the problem persists we can change the contractor they use. ( your words).
Only one follow up and now nothing.
Very disappointed and stressful for me.

Spoke to Julie about a billing problem at Silkstone Golf Club, she was very helpful and informative and resolved the problem.

First class customer service from Andy, immediately he could see and understand a billing issue. It was mutually resolved and problems rectified.
100% satisfied, and it was a pleasure to deal with an efficiency and respectful level of customer service we all deserve.
Thank you

The customer service was 10/10
From the first call handler (Maureen) to the collection team Ellen.
This is what it's about!

Thank you

Very informative person I spoke to, can't remember his name but - very professional, very re-assuring, straight to business without sounding pushy what so ever.

Saved me a lot of money.

Very disappointing experience with Everflow Utilities.
We contacted them before the renewal deadline regarding the contract and made our position clear. Despite this, we have now been told that the contract has automatically rolled over for another 12 months because they supposedly had not been notified in time.
We have since pointed out that notice was in fact given, and forwarded the earlier correspondence to prove it.
What is particularly frustrating is the apparent lack of willingness to actually read what customers send them. Instead of properly reviewing the history of the account, the process seems to be to simply plough ahead with an automatic renewal and leave the customer to challenge it afterwards.
This is not the first time we have found dealing with Everflow unnecessarily difficult. Good customer service should involve listening, checking the facts and responding to what the customer has actually said, rather than relying on automated processes and making the customer repeatedly prove their position.
We are now waiting for them to correct the renewal. Hopefully they will do so promptly, but the whole situation should never have arisen in the first place.