Everflow Bewertungen 

Prompt response from customer service when we queried our billing. All resolved now.

Everflow has proved to have a very good customer service over the phone. I had all my issues resolved in a very appropriate and efficient manner.

Friendly and helpful and finally got issue sorted..

We have formally exercised our statutory right to terminate our agreements with Everflow Utilities within the 10-day cooling-off period. To ensure a clean break with no administrative friction or debt objections, we manually cleared all invoices on file over the phone today.

The verified audit trail is as follows:
* Account: EFW364604-0
* Invoice Cleared: No. 5991156 (Billed in advance to 16/11/2026)
* Payment Made: £472.66

* Account: EFW364176-0
* Invoice Cleared: No. 5996690 (Billed in advance to 20/11/2026)
* Payment Made: £381.14
* Note: Actual meter reading 06ELSTER24T036384 was supplied on 29/09/2026 to overwrite all automated system estimates.

We do not require a follow-up phone call to explain the sudden, unannounced 6-month backlog of invoices dumped on our accounts with less than a week's notice. We want to part in peace and not in pieces.

For context, before we signed the above contract on the 22th of September, the bill on both accounts was 136 and 221 respectively and the gentleman we spoke to on the phone after the redirection from customer services on the 22nd of September said, Julieana, don’t worry, I will put a note on the account, and your bill will be backdated for three month are you happy with that? To which I answered, yes, that is fine.

Fast forward to the 28th of September 2026, I have received a recalculated bill with backlog and a dump of invoices of up to 6- 7 months using an updated rate to calculate all already paid invoices with the outstanding one mentioned above. We were now owing more before the contract was signed and were asked to pay back everything on both accounts within 7 days.

Lora from Customer Service confirmed today, 01 October 2026, around 10:30 am, confirmed that a refund was done on all the already paid invoices on both accounts and they are recalculated using an updated rate. Honestly, you are great at your job; this is not your problem. I was told the bill will be back dated 3month on both contract that was signed nothing state a back date bill will be done on all invoice already paid. So, for what it's worth, I don't want a call back or an explanation. This sounds like someone on your team is not doing their Job right. So, just cancel my contract. Leena, thank you as well for taking both payments on the account today. The 1st of October 2026 at about 10:55 am

Our Formal Cancellation Email Record:
Just in case your team claims they cannot find our requests, we have already dropped formal cancellation notices directly to terminations at Everflow Utilities today, the 1st October 2026, at 10:48 am
* EFW364604-0: Sent on the 01th of October. Subject line: "Contract Cancellation within 10-Day Cooling-Off Period " (Payment Reference number: Reference: EFW364604-0 - PG Auth Number: 143638)
* EFW364176-0: Sent on the 1st of October. Subject line: "Contract Cancellation within 10-Day Cooling-Off Period "
 (Payment Reference: EFW364176-0 - PG Auth Number: 143637)

As our contracts are officially cancelled within the cooling-off window and all active balances have been cleared to absolute zero today, Everflow Utilities has no contractual or financial basis to block or delay our automated transfer to our new supplier. Thank you for your time.

PS: Contract Signed 22nd September 2026
Cooling-off period: 10 days

End of cooling-off period: 06/10/2026

PS: Please don’t call us to explain the bill. Just confirm the contract cancellation via email, and the switch to our new provider will be approved.

Thank you.

Very helpful and understanding staff. Problem dealt with.

Amazing customer service from Laura-Ann, she helped us with a few different things which we've had no joy in getting resolved in the past

Great help from Dan today and was very helpful and understanding to our issue.
appreciate it Dan
Aya phone

Doing business with them nearly 4 years today rang them to change the bank details and I spoke to one of their team member called I think Mel she was brilliant
Everything clear very nicely very impressed by the service she provided
Well done 👏

We have Everflow for our business waste. Their communication is terrible. You cannot get an answer from an email that is relevant to your question, you never get any answer or return of call if you phone them. It take ages to speak to someone and unless it affects them directly they will never and repeat never sort any delivery issues. The people you speak to when you phone are nice people but unfortunately they have no information and cannot make any decisions, always referring to a supervisor who also cannot make a decision. When you have to phone them twice a day for two weeks to solve an issue (which is still to be resolved) you always have to start again with all the previous call history no reference to what they should have on file and then are told that someone will phone you back ( they never have) We have had this contract for a few years now and it has only ever got worse. Terrible company do your business with. It has three weeks with no refuse collection for a large food premise. We have called in pest control for extra visits as there is activity in the refuse that is piling up.

Very helpful person on the phone. Made the call very easy and understood exactly what was needed.

After several attempts made to resolve the issue. Mitch and Shannon said this would be done and it wasn't. I spoke to Olive and she read the notes and took the role of resolving. The very same day the refund was in the business account. That advisor needs a medal. One 20-minute phone conversation and it was resolved and closed. Why can't all your employees do this. A big pat on the back for Olive.

Poor poor poor I have been pestered to join this company for better service and a cheaper price and my onboarding has been poor to say the least and it not their fault don’t use

Wanted a change of my water supplier so got intouch with everflow and andy replied through email explained everything he sent all fixed prices then when i said yes sent contract digitaly signed it digitaly and that was it they are sorting the chamge over now very quick and andy when asked questions replied within 5 minutes i am very impressed.

There is zero customer service. You can not talk to anyone unless you set aside 30-40 minutes. Emailing is no better as the replies to not address the issues. Invoice is total make believe. I was not aware that companies who treat customers is such a cavalier manner still traded in the UK.

Formal Complaint: Disputed Everflow Water Charge
Dear Everflow Customer Services,
I am writing to make a formal complaint about a pending charge of £633.06 on my account. This is a substantial and unexplained increase compared with my recent payments, and Everflow has been unable to read the meter for over a year despite my previous complaints.
My recent payment history is:
• 19 May 2026 — £165.96
• 12 June 2026 — £160.00
• 21 July 2026 — £115.29
• 18 August 2026 — £115.29
• Latest charge — £633.06, currently pending
The sudden increase from £115.29 to £633.06 has not been adequately explained. As the meter has not been read for more than a year, I am concerned that the charge may be based on inaccurate estimates.
I request that Everflow:
1. Immediately suspend collection of the £633.06 charge while it is disputed.
2. Arrange for an accurate meter reading without further delay.
3. Provide a full itemised breakdown showing how the £633.06 charge was calculated.
4. Review and correct my account using accurate meter data, refunding or crediting any overpayment.
5. Confirm in writing that no late fees, recovery action, or adverse account reporting will occur while this complaint is investigated.
Please treat this as a formal complaint and provide a written response, together with a complaint reference number and details of the next stage of your complaints procedure if the matter cannot be resolved promptly.
I have copies of the payment transactions listed above and can provide them as supporting evidence.

Company is a joke
Been trying to speak to someone since May !!! I refuse to spend anymore time on hold obviously because they don’t staff the call centre correctly!!!
MD needs sacking

No customer service
As a pub we have made 20 complaints of no water to United Utilities since Feb
Everflow is our retailer
I rang them today
No help
No interest
Just kept referring me back to UU
Formal Complaint underway
£345 a month to be told nothing they can do

An absolute nightmare of a company to deal with. Had an ongoing issue from back in May which is still to be dealt with despite numerous emails, calls, texts, letters etc..i am at my wits end trying to sort out their mess & still it continues on. An joke of a company - do yourself a favour and steer clear.

Dan was extremely helpful with a perfect attitude towards his customers I found the whole experience calming and we came to a suitable conclusion I was very impressed with his attitude Paul

Had a great first experience with customer service, flexible and quick to react, sent me paperwork instantly when requested