ExtremeTerrain.com Bewertungen 4 852

Antwort von ExtremeTerrain.com

Vor 5 Tagen

Hello Kerry,

Thank you for your recent order and for taking the time to share your feedback with ExtremeTerrain regarding your recent order. We are disappointed to hear that you were missing components from your order of the Rugged Ridge Brush Guard. We do apologize for this situation.

We show that you successfully set up a return/refund for the item and we received the photos that you recently submitted. Our Tech Team is working on your ticket and you should receive an email shortly with the next steps, and a return label for the brush guard.

If you have any additional question or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Antwort von ExtremeTerrain.com

Vor 5 Tagen

Hello Patrick,

Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent experience while placing an order. We sincerely apologize for the frustration caused by your order being declined.

At ExtremeTerrain, we take security seriously and utilize a third-party service to protect our customers from fraud. Unfortunately, our system was unable to verify some of the details provided, and the order was declined out of caution. This could be caused if the billing address was incorrect, or items being shipped to a different address. There are other reasons why this may happen, these are just a few examples.

To resolve this, we invite you to place a new order. To ensure it is approved, please double-check that your billing address, phone number, and email address match your credit card company's records.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Antwort von ExtremeTerrain.com

Vor 5 Tagen

Hello Gabe,

Thank you for taking a moment to share your feedback with ExtremeTerrain. We are sorry to hear that you have not been able to access your order online.

We tried to review your order, but we were unable to locate one with the information shared in your review. If you could email your phone number and email address to Satisfaction@ExtremeTerrain.com and we will be happy to review your order and share how you can view this information on our Customer Portal.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Antwort von ExtremeTerrain.com

Vor 5 Tagen

Hello Seth,

Thank you for your recent order and for taking the time to share your feedback with ExtremeTerrain. We do apologize for the issues you experienced with your recent order.

We reviewed your account and we saw that the order for the Injen Replacement Cold Air Intake Super nano Web Dry Air Filter, was returned due to damage to the package and you shared that it was not working on your vehicle. The representative you spoke with was able to set up a return and they asked if you would like the refund back to your MasterCard or back to store credit. You had shared that we can issue back as store credit so you can find another part that will work.

We show on 4/27 you placed an order for the Injen SuperNano Web Dry Airfilter. We do not show a return on this order and we want to make sure this item worked for your vehicle. If there were any issues with this order, please contact us so we can assist you and resolve the issue for you.

We were only able to locate one return request with the information shared in your review. if there was another order that you experienced an issue with, please email that information to Satisfaction@ExtremeTerrain.com and we will be happy to review that issue for you.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy