If there was a zero, I would rate it lower than a 1 star. On April 13, 2026 I submitted an offer that required a deposit of $5,000. I have called 4x over the past 108 days asking for the return of m... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I really want to give them 5 stars only because Alex was really good and responding to my questions and allowing me to feel heard... but with all the reviews online that were negative the complaince t... Mehr ansehen
Unternehmen hat geantwortet
This review comes after my first experience using Federa. While Customer support was excellent, the auction itself was not an easy-to-use process. In my case, I bid lower on purpose with the intent... Mehr ansehen
Unternehmen hat geantwortet
I was very excited when I first found out about Federa. I downloaded the app and had lots of hopes on purchasing a home. I made many bids and in a few I had won the bids and when I crossed reference... Mehr ansehen
Unternehmen hat geantwortet
2,3
Mangelhaft
159 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Emma has been wonderful in helping me…
Emma has been wonderful in helping me with a property. Her knowledge is amazing!!
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hello Krishna, we’re so happy to hear this! It’s wonderful to know Emma's knowledge and support made a difference in your experience. Thank you for sharing your kind words, we’ll be sure to pass along your appreciation to her.
Do NOT give them your money
Update 1: my refund has been “processing” since August 14. I’ve reached out to Federa several times for updates and have been met with more runaround. It should not be this difficult for myself and others to receive their money in a timely manner.
Like the many others I made a deposit onto the Federa platform. I requested a refund on Aug 14, 2025 with the assurance that my refund would be return to me in 30 days. 30 days came and went so I called, all representatives were busy so I had to leave a message, did get a call back and the representative said that it would be fully processed by and I would have my funds by the end of the week.
The week came and went and my refund is still “awaiting approval”. I’m getting the run around with this so called company so I’ve been advised to contact my back to report fraud and I encourage everyone else who has been scammed to do the same.
Do not trust this entity!
14. September 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hi Robyn, thank you for taking the time to share your concerns. I want to assure you that your refund has in fact been processed.
In some cases, certain refunds require additional compliance reviews due to strict anti–fraud and anti–money laundering regulations. This can unfortunately extend the normal timeline, even after our team has approved the request. I completely understand how frustrating it feels to wait longer than expected, and I sincerely apologize for the confusion this has caused.
If you would like live updates or confirmation on the status, please don’t hesitate to reach out to our support team directly at support@federa.com
or by phone at (866) 581-8268.
I contacted your office to inquire…
I contacted your office to inquire about a property scheduled for foreclosure. Emma, the Customer Representative, was very helpful, knowledgeable, and professional. I have received positive feedback from my clients, whom she assisted in navigating the foreclosure application submission process. I am confident that you are aware of the valuable asset she is to your organization, but outstanding service often goes unrecognized, and I wanted to acknowledge Emma's deserving credit.
Thank you, Emma!🙏🌺
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hello, thank you so much for your kind words and for recognizing Emma’s efforts! We’re thrilled to hear she provided such knowledgeable and professional support, and even more delighted that your clients had a positive experience as well. We’ll be sure to share your feedback with her.
We look forward to continuing to support you and your clients!
Much like many others…
Much like many others, I warn you to stay away. There processes are slow and their communication is terrible. Their ai chat bot is the only thing that replies. They have been processing my money for nearly a month and I am still awaiting a refund. There finance department no longer responds to my emails and the phone to finance is not a real line. I will update this if anything changes. Please stay away.
Updated: As soon as I posted this review they refunded my money...hmm. Still pending to go into my account, will update once I receive the money.
31. August 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hello Evans, we’re sorry to hear about your frustration. Your refund has been processed within our standard service level agreement. In certain cases, strict compliance oversight, including anti-fraud and anti–money laundering reviews, can extend timelines before funds clear.
We understand delays can feel concerning, but please be assured this matter has been resolved. Our support team is available at support@federa.com or by phone at 866-581-8268 should you need to report an issue with communication or require real-time updates.
We can also confirm our finance team has reached out via email in regard to your refund, please make sure to check your inbox and spam folder for the confirmation.
Not an honest company
I made a rather large deposit to my account in hopes of purchasing a home through this company. It's been more than 3 months since a refund has been issued, yet is continuing to await approval. I have attempted multiple ways to reach someone for an update, and all I receive is the run-around. Do not use this company; they do not stick to integrity, and now I have no other option than to pursue legal action.
In response to your reply you lie!This is your exact response!
Hi—here’s the latest: your $xxx refund ) is still “Pending Approval” since Jun 2, 2025. I’ve re‑escalated at highest priority and requested a same‑day ETA. I’ll update you here today.
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hi Monica, thank you for your feedback. I want to reassure you that your refund has already been fully processed on our side and is not awaiting approval. In some cases, depending on strict compliance oversight required by anti-fraud and anti–money laundering regulations, the review and release of larger deposits can take longer than expected.
Please know that your funds are secure, and this matter has already been resolved on our end. If you would like a detailed confirmation or real-time update, you can reach our support team anytime at support@federa.com, and they’ll be happy to walk you through the final steps.
How long you have to wait to get your money back?
Federa refund approval time is 30 days, then 5 or more days for transfer.
I wouldn't recommend to use this website.
Practically it's scam.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hi Justin, thank you for your feedback. I want to reassure you that your refund has been processed within our standard service level agreement. The time it takes to appear in your account can vary depending on your bank, as well as the additional anti-fraud and anti–money laundering compliance processes we are required to follow. We understand waiting can be frustrating, but these safeguards are in place to protect all parties. We’re here if you have any further questions or need additional assistance.
as with many people on this site I too…
as with many people on this site I too have had much trouble with the refund of my deposit of $15000
the deposit was made on August 12th and I received notice that the refund was processing on
august 13th It said it would take 3 days to post It never did
I called and spoke with Emma many times She always said the same thing They have up to 30 days to process the refund. Well 30 days have come and gone and she still says it processes today and will be in the account in 3 days. I have been 3 dayed by this company for a month now.
The finance dept if there is one doesn't answer the phone
BECAREFUL at this time it looks and smells like a fraud
If things change I will post again
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hi Stuart, thank you for following up. I want to reassure you that your $15,000 refund has been processed and is not lost. Because of our strict compliance oversight, mandated by anti-fraud and anti–money laundering regulations, some refunds go through extended reviews that can unfortunately take longer than expected.
I completely understand how frustrating this must feel, and I sincerely apologize for the repeated delays and confusion. Please rest assured your funds are on their way. If they haven’t appeared in your account shortly, we recommend checking with your bank, and our support team is also available to assist you further.
Ema was super helpful and really…
Ema was super helpful and really supportive the whole way through.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hello Monika, thank you for sharing your kind words! We’re delighted to hear that Emma was so helpful and supportive throughout your experience. We’ll be sure to pass along your feedback to her. For anything else you need, our team is always here to assist!
Ema she give me a good customer service…
Ema she give me a good customer service and answer all the questions that I asked.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Thank you for sharing your experience! We’re delighted to hear that Emma provided you with such great service and answered all your questions thoroughly. She’ll be very happy to know her efforts made a difference. For any more assistance or guidance in the future, our team is always here and ready to help!
Another case of not receding my deposit…
Another case of not receding my deposit back. I requested my 30,000 deposit back July 10th, and am yet to receive it. I can’t get anyone on the phone or receive a response to an email. Has anyone with this issue actually gotten their money back?
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hi Jeremy, thank you for sharing your feedback. I can confirm that your refund request has been processed. Under our strict compliance oversight, mandated by anti-fraud and anti-money laundering regulations, certain transactions, including yours, may require extended review, which can unfortunately cause delays.
If you’d like an update on the status, please reach out directly to our Support Team at admin@federa.com or by phone at 866-581-8268, and they’ll be happy to assist further.
NO REFUND - I have been waiting for my $10,000…
I have been waiting for my $10,000 refund since July. They kept telling me "tomorrow" and "high priority" and "critical" ticket just to push me off. Now, they aren't returning my calls, emails, and when I call and stay on hold, after 45 minutes of waiting, they hang up. The automated responses on this page are bogus. They say it's been resolved but it hasn't. This is such a scam!! DO NOT GIVE THEM YOUR MONEY!!!
25. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
We’re truly sorry to hear about the frustration you’ve experienced. Under our strict compliance oversight—mandated by anti-fraud and anti-money laundering regulations—certain transactions, including your deposit, undergo additional reviews. Please note that we take no responsibility for any delays caused by these mandatory compliance processes.
I can confirm that your refund has now been processed. You should see the funds in your account within 5–7 business days. If they do not appear by then, or if you have any further questions, please reach out directly to our Support Team at support@federa.com and reference your original ticket.
Thank you for your patience. We value your feedback and hope to have the chance to restore your confidence in our service.
Overall was good experience
Overall was good experience, the process was quite simple and the customer service was there to help at any time. My auction was cancelled but I will try again soon with another home.
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hi James, thank you for sharing your experience! We’re glad to hear the process felt simple and that our team was there whenever you needed support. While it’s unfortunate this auction was cancelled, we look forward to welcoming you back soon and helping you find the right home on your next try.
DO NOT GIVE THIS COMPANY ANY MONEY
DO NOT GIVE THIS COMPANY ANY MONEY. Be very careful before proceeding with this company. If you look in the reviews you will see one from Summer success institute. Federa has been holding $10,000 from them for 40 days now. They wrote a response stating that the money was returned and the case was closed. THAT IS FALSE!! WE HAVE BEEN CALLING FEDERA FOR WEEKS NOW WITH NO RESOLUTION. YOU ALSO CANNOT RESPOND TO THEIR FALSE CLAIMS IN THESE COMMENTS. Time to lawyer up.
25. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hello Josh, thank you for sharing your concerns. We can confirm that the refund in question has already been processed on our end. For full clarity on the status, we encourage you to contact our support team directly, as they can provide transaction details. We also recommend checking with your bank, since posting times may vary once funds have been released.
REFUND
REFUND - I admit I was worried, I did have to make many calls but they promised me to be patient and that they will send back my deposit and they did. Emma was their customer service representative and she didn’t ignore me and said their policy to refund can take up to 30 days. Daniel in Finance also made the efforts to get the refund done.
I was worried because after the auction had ended, I realized that I didn’t have a contract with Federa outlining the agreement. It felt raw and exposed, so my advice to the company would be to make their customers feel more secure. Otherwise I am happy to see them return my money and glad they addressed my concerns.
This case is closed and my money was returned.
Regards,
Ryan
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hi Ryan, thank you for sharing your detailed experience. We’re happy to hear that Emma and Daniel were able to assist you and that your refund was completed as promised. For transparency, all refunds go through strict compliance oversight and regulatory checks to protect against fraud and money laundering, which can extend timelines in certain cases.
We also appreciate your thoughtful feedback on customer security, and we’ll be sure to share it with our team as we work on making every customer experience feel more seamless and secure. We’re glad your case is resolved and your concerns addressed.
All went well except the auction…
All went well except the auction canceled
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hello Billy, we’re glad to hear that everything went smoothly. While this auction was canceled, we truly appreciate your support and look forward to having you join future auctions for an even better experience!
best representative that you can come across to!
The representative from federa was excellent! Very quick responder and went above & beyond to help! I was very impressed with his knowledge and kindness and it was easy and seamless experience for me .he made it fun and simple and I couldn’t be more grateful to his amazing help that he went just to save me time & hassle and I really appreciate it very much! Thanks a lot for a wonderful experience Federa.com with my first time auction on line that I really enjoyed participating. Besi is the BEST agent that I’ve ever had to help me with this new process and he was the outstanding with his fallowing up, making sure that every thing will go through smoothly and notified me with a phone call back about the status. I couldn’t ask for a better, kind, patience representative than Besi is! God bless you and if I could give you a 10 score rating, I’ll do it in a heartbeat! You definitely deserve it without a doubt!🙏🏼
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hi Chaya, thank you so much for sharing such a heartfelt review! We’re thrilled to hear that Besi made your very first online auction smooth, enjoyable, and stress-free. His dedication reflects the care we aim to provide every customer, and we’ll be sure to share your kind words with him; he’ll be delighted to know the difference he made. We’re grateful you chose Federa and look forward to supporting you every step of the way!
This review comes after my first…
This review comes after my first experience using Federa. While Customer support was excellent, the auction itself was not an easy-to-use process. In my case, I bid lower on purpose with the intent to increase the bid as needed. However, bids came in fast and furious at the final few minutes plus the aauctoneer increased the time. Therefore, in the final few minutes, the bid went from my highest bid to $216,285!!
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hi Phyllis, thank you for sharing your experience and for recognizing our support team! In these auctions, when bids come in near the close, the auctioneer extends the time to give everyone a fair chance. This often makes the final minutes very active, with bids moving quickly, and it’s what helps keep the process transparent while ensuring every bidder has an equal opportunity. For any further questions, we're always here to help!
Emma is the best
Emma is the best! She took time to answer all my numerous questions! It was my first time on the website and she really helped me so much. She was very patient and full of information for a new user!
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hello Tresa, thank you so much for your kind words! We’re delighted to hear that Emma made your first experience on our website such a positive one. Our team is dedicated to ensuring every customer feels comfortable and supported, and we’ll be sure to pass along your feedback to her. We’re grateful you chose us and look forward to assisting you anytime you need help!
Never had a problem.
It is just very amazing to me that so many people leave a bad review about this company, because you don’t read or understand the rules.
I did plenty of business with this company and I always got my deposit back when requested it. Is very simple read what you agree to and understand the process before you bid. Yes it is frustrating if you don’t win a bid but don’t blame them.
Sometimes you lucky and sometimes you not, this comes with the game of bidding to buy a house. But to say you never got your deposit back is just hard to Believe.
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hi Marcus, thank you so much for sharing your thoughtful feedback and personal experience! We truly appreciate your recognition of the importance of understanding the process and rules before bidding. Our team is committed to maintaining transparency and ensuring that every transaction is handled properly, including timely deposit returns.
As you mentioned, the bidding process can be exciting, and while not every bid results in a win, we strive to make sure every participant feels secure and supported. We’re grateful for your trust and continued business, and we look forward to serving you again in the future!
Awesome job Emma!!!👏🏻
Emma helped tremendously with figuring out the system of filling out federal requests. She is very knowledgeable and a good asset to the company. I really appreciate her time patience and dedication. Karina I
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von federa.com
Hi Karina, thank you so much for sharing your experience! We’re thrilled to hear that Emma was able to guide you through with patience and expertise. We’ll be sure to pass along your kind words to her. We appreciate your trust and are grateful for the opportunity to support you!
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