i had lost my wheel and my email was picked up by emma from customer services responded promptly , resolved my problem and did not have to ! i cannot believe that from 4 days sending a question... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contac... Mehr ansehen
Honestly incredible. I sadly lost a wheel in transit and the customer service team are having one shipped out to me immediately just after I sent a few photos. Wow, super happy. Very friendly team. Al... Mehr ansehen
Fenella Smith make the most beautiful quality pieces. I have received such good customer service from them following an accidental breakage of my dog treats jar, and me trying to find a replacement. T... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We infuse every corner of your life with bold, original patterns that pop. With a heritage in Pattern Design inspired by captured experiences, we turn everyday essentials into luxurious travel companions and sumptuous home accessories. Each piece transforms the routine of life into moments that make you smile. Luxurious fabrics, beautifully useful, good quality, elegant travel accessories and luggage through considered design. With the planet in mind, we think about the fabrics we use, it’s traceability, it’s longevity of use and it’s re-use. Embrace your wanderlust with style and care.
Kontaktinformationen
Fenella Smith, Unit 5 Riverside Barns, RG9 3DB, Henley on Thames, Vereinigtes Königreich
- shop@fenellasmith.com
- fenellasmith.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic customer service
Love Fenella Smith products, and their customer service has been top notch. Replaced an item without any fuss. Shout out to Emma!
Fast delivery, Premium quality and Great Variety
Fast delivery, premium quality products and great designs🩷
Sophisticated charm!
Saw a beautiful yellow handbag today at TK Maxx and could not resist it. Has a quiet elegant look with a splash of fun added to it. Already receiving many compliments. Totally in love 🥰.
Such a lovely company!
This is such a lovely & friendly company. I emailed to ask if they had something in stock and they had only one left and very swiftly sent it out to me. Amazing service and very quick to respond. I love Fenella’s designs and pottery, it’s a beautiful handmade product. Thank you so much 🙏
Stylish Izzie Tote Canvas & Leather…
I was lucky enough to be bought this bag for Christmas.
Having just returned from a 3 month cruise, the bag was invaluable while on board. It is large enough to hold a laptop, swimming towel and book.
I especial like the large inside zip pocket where I could keep small valuables out of sight.
The studs on the bottom of the bag make it sit off the ground and therefore not getting the bottom dirty.
I look forward to using it on future trips.
Wheely Good Service
Enjoyed a brilliant holiday in Sri Lanka only slightly marred by the lack of one wheel on our luggage, on arrival in Colombo, courtesy of the airlines baggage handlers.
On our return we contacted Fenella Smith to see if we could purchase a replacement.
Excellent customer service from Emma from the get go meant we received two replacement wheels within days, free of charge.
Suitably impressed we’re now looking forward to our next trip with a fully mobile suitcase.
Top service rarely seen these days.
I love Fenella Smith products.
I love Fenella Smith products.
Great quality and great value. The customer service is brilliant, too. The relove products are fabulous, love it!
Lucy was such a great help
Lucy was such a great help! Quick response and very friendly! So so lovely and considerate.
10/10 Experience
Excellent experience buying from Fenella Smith - quick delivery and the travel bag purchased is fantastic quality. 10/10 experience and will 100% be buying from them again.
Girlie trips pretty in pink
I'm so pleased with my purchase the perfect weekend get away holdall beautiful softest leather .And a extra little complimentary key fob to complete the look 😍 .
Beautiful red zebra print purse
Beautiful red zebra print purse, arrived quickly nicely packaged
Overall a fantastic shopping experience
My first time shopping with you and a very impressive experience. The products are just amazing so pleased with my choices. The quality is very good and everything was well packaged. Great service, quick and efficient.
Beautiful cosmetic bag
Beautiful cosmetic bag very roomy and great attention to detail well made
Emma was really helpful in getting a re…
Emma was really helpful in getting a re placement sent out. The team have been so helpful and it’s lovely to see their repurposing scheme on items!
Love the products from Fenella Smith
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contacted by Emma who advised they were some defects to the one I had chosen and she sorted out another purse before sending out. Really friendly, helpful customer service!
Great jewellery cases
I really like the quality of Fenella Smith items. The jewellery cases I've bought recently do not disappoint. Great, vegan leather in vivid colours and a good size. They will make lovely presents too.
Great products and service …
Had bought a valet tray from Fenella Smith in John Lewis previously but I couldn’t find this year so ordered directly. Excellent price and service, love these little trays for jewellery etc. Had a problem with one delivered so emailed and in less than a day a new one was on its way. Great product and fab service
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