Fibrus Bewertungen 17 554

Antwort von Fibrus

Vor 1 Stunde

Hi Ann,

Thanks so much for the 5-star review 😊

We’re delighted to hear the switch was nice and easy for you, that’s exactly how it should be! It’s also great to know our engineers were so helpful along the way.

We really appreciate you taking the time to share your experience, and if you ever need anything, we’re always here to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 1 Stunde

Hi Kathleen,

Thank you for the 5-star review 😊

We’re delighted to hear our team were pleasant to deal with and left everything nice and tidy, that’s exactly the standard we aim for.

We really appreciate you taking the time to share your feedback, and we’ll be sure to pass it on to the team.

If you need anything in future, we’re always here to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Aktualisiert vor 2 Stunden

Hi Richard,

Thanks so much for the 5-star review.

We’re really pleased to hear everything went smoothly from start to finish, from clear communication and a swift install, right through to a seamless switch from your previous supplier. It’s also great to know the installers left everything tidy and were polite throughout.


We really appreciate you taking the time to share your feedback, and we’ll make sure it’s passed on to the team. We hope you enjoy your new super fast fibre broadband. 🚀

If you need anything in future, we’re here to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 3 Stunden

Hi Stephen,

Thanks so much for the 5-star review 😊

We’re delighted to hear the team got stuck in and completed the work quickly and with no hassle , exactly how it should be done! It’s great to know they made the installation smooth and straightforward for you.

We’ll be sure to pass your kind words on to the lads; they’ll really appreciate the shout-out!

If you need anything in future, we’re always happy to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 3 Stunden

Hi Paul,

Thanks a lot for the 5-star review 😊

We’re really pleased to hear you had such a positive experience with our customer service team. It’s great to know the advisor you spoke with was professional, knowledgeable, and able to help you with what you needed, that’s exactly the standard we aim for.

We’ll make sure your kind words are passed on to the team.

If you need anything in future, we’re here to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 1 Stunden

Hi Sarah Jane,

Thanks for the 4-star review, we really appreciate it!

We’re delighted to hear we got things up and running quickly for you, and even better that the no price increases stood out, no one likes surprises when it comes to bills!

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 3 Stunden

Hi Jeffery,

Thanks so much for the 5-star review 😊

We’re delighted to hear Gary and Kevin were able to jump in and get everything sorted for you, sounds like they made a great team effort over the phone! We’ll make sure your feedback gets passed on to them; they’ll be pleased to know they turned things around for you.

If you ever need anything else, we’re always here and happy to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 3 Stunden

Hi David,

Thank you for the 5-star review 😊

We’re really pleased to hear the installation was carried out efficiently and professionally, and that our engineers were both helpful and knowledgeable throughout. Timely, high-quality installs are exactly what we aim for, so it’s great to know the team delivered that for you.

We’ll be sure to pass your kind feedback on to them.

If you need anything in future, we’re here to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 2 Stunden

Hi Ian,

Thanks for taking the time to leave your review , we really appreciate your feedback.

We’re sorry to hear about the mix-up with the contact number. We understand how frustrating it must have been to miss the appointment and have to wait a few extra days, especially when you had already made arrangements with work. That’s certainly not the experience we aim to provide.

On a more positive note, we’re glad to hear you’re happy with the WiFi and value, it’s great to know the service itself is delivering for you.

Your feedback is really important to us, and we’ll make sure it’s shared with the team to help improve communication going forward.

If there’s anything else we can help with, please don’t hesitate to get in touch.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 4 Stunden

Hey Paul,

Thank you for the lovely 5 star review! 🙌

We’re really pleased to hear the engineers took the time to work with you on the installation and found a way to make it happen. It’s great to know their perseverance paid off and they were able to route the fibre through the existing ducting to get the router exactly where you wanted it, even with the challenge of the concrete involved.

We’ll make sure your kind words are passed on to the two engineers, they’ll really appreciate the recognition.

If you need anything in future, we’re always happy to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 4 Stunden

Hi Gloria,

Thank you for the 5-star review 😊

We really appreciate you highlighting great customer service you've received from our team, that means a lot to us. We’re glad to know you had a positive experience, and we’ll keep working hard to maintain that standard.

If you ever need anything, we’re here to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 4 Stunden

Hi Frank,

Thanks so much for the 5-star review 😊

We’re delighted to hear Adam made such a great impression. Being knowledgeable, friendly, and helpful is exactly the standard we aim for, so it’s fantastic to know he delivered that for you — we really appreciate you recognising him as a credit to Fibrus.

We’ll make sure your kind words are passed on to Adam and the wider team.

If you need anything at all, we’re always happy to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 5 Stunden

Hi Will,

Thanks for the 5-star review 😊

We’re really pleased to hear the installation was completed successfully, even with a few challenges around the supply cabling. It’s great to know everything is now up and running smoothly after day one.

Even better to hear you’re already benefiting from a saving compared to your previous supplier, and with us you also don’t have to worry about pesky APR price increases like many other providers add, so what you see is what you get.

If you need anything going forward, we’re here to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 6 Stunden

Hi Dan,

Thank you for your feedback.

We’re sorry to hear about the delay and the issues you experienced with your telephone service. We understand how frustrating this can be.

We can confirm that your porting request has now been accepted by your previous provider. You should have received an email from us confirming your landline switch date, which will outline when everything will be fully transferred.

If you have any further questions or need any assistance in the meantime, please don’t hesitate to get in touch.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 5 Stunden

Hi Charles,

Thanks a million for the 5 star review! 😊

We’re delighted to hear that our installers left such a great impression. Competent, efficient installs are exactly what we aim for, so it’s great to know the team delivered on that for you.

If you need anything at all down the line, just give us a shout!

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 5 Stunden

Hi Michael,

Thank you so much for taking the time to share such a thoughtful review, and for the 5 stars 😊

We’re really pleased to hear that, while it took a few attempts to get there, Karis was able to step in, quickly understand the complexity of your setup, and get everything working as it should. Situations involving security systems and ethernet requirements can be a bit more intricate, so it’s fantastic to know she delivered such a knowledgeable and efficient resolution.

Your kind words about her will mean a great deal, and we’ll be sure they’re passed on, she’ll be delighted!

If you ever need anything further, don’t hesitate to reach out.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 6 Stunden

Hi Dylan,

Thanks a million for the brilliant 5⭐ review, Dylan!

We love hearing that everything from the smooth contract buy-out to the professional install was effortless. And even better that the network is already living up to expectations!

“Would recommend” is music to our ears 😄 Thanks again for choosing us, and if you ever need anything, we’re only a phone call away! 📞

Kind Regards,
Customer Experience Team

Antwort von Fibrus

Vor 6 Stunden

Hi Celine,

Thank you for your fantastic 5⭐ review! 😊

It’s great to hear that Tommy provided such helpful and professional service. We’ll be sure to pass along your kind words to him, he’ll really appreciate it.

If you ever need anything else, don’t hesitate to get in touch!

Kind Regards,
Customer Experience Team