Your serious attention to the goal and interests of your clients, and your understanding of what, why and for which purpose your clients use you….!!!.. Persistance, tenacity, creativity and system,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The layout and information was easy to navigate . Liked links to other family trees who seem to be searching for same relatives. Disappointed that I didn’t make contact with a family that appeared to... Mehr ansehen
Unternehmen hat geantwortet
The search function on FMP is heaps better than at least one of the major competitors (maybe 100 choices versus many million poor matches on that other site). FMP certainly helped me with exploring my... Mehr ansehen
Unternehmen hat geantwortet
I have had an Ancestry.com account for a year but had trouble tracking down a set of Great Grandparents. I found them quite quickly with Find My Past. The biggest trouble is I now spend way too much... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Kontaktinformationen
185 Fleet Street, EC4A 2HS, London, Vereinigtes Königreich
- +44 (0) 20 3326 3600
- support@findmypast.com
- findmypast.com.au
4,0
Gut
629 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
My experience was very good
My experience was very good. My only problem was that I always thought Find My Past was a British Company. When I saw the annual cost in dollars, I wrongly assumed that it was Australian dollars as I live in Australia. I felt that $A300 was reasonable, I when confronted with the American conversion ($471) I realised that I simply could not afford your service. Thank you for the opportunity anyway.
23. Februar 2025
Antwort von Findmypast
Good Morning
Thank you for taking the time to rate us!
We are pleased you enjoyed your experience!
Findmypast does offer payment options in AU dollars, as well as US. We also offer options in pounds and euros (via our co.uk and ie. sites)
Our Australian site can be found here - and you can log in with your existing details
https://www.findmypast.com.au/sign-in
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Antwort von Findmypast
Good Morning
Thank you for your kind comments!
We are pleased our suggestions have been so helpful!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Regional irritation
Being persistently connect to the Australian site is annoying. My focus is UK, so having to switch collections for searching is irritating.
21. Februar 2025
Antwort von Findmypast
Thank you for your review of Findmypast Chris,
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Finding it difficult to add to my…
Finding it difficult to add to my family tree. People are put in the wrong places. Difficult to navigate on my phone.
24. Februar 2025
Antwort von Findmypast
Hello Craig,
Thank you for your review of Findmypast.
I'm sorry to hear you have been having issues with your family tree.
Have you found our FAQ guides? We have a section dedicated to the tree and how it works here:
https://www.findmypast.co.uk/help/categories/360001553938-your-findmypast-family-tree
If you're still unsure after having a look at this please feel free to reach out to support@findmypast.com and we can help point you in the right direction.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Find my past provides a good service
16. Februar 2025
Antwort von Findmypast
Hello,
Thank you for your review of Findmypast.
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I was able to find some information and…
I was able to find some information and not other... a bit frustrating at times.
12. Februar 2025
Antwort von Findmypast
Hello Pauline,
Thanks for taking the time to leave us a review.
We are glad to hear you were able to locate some new information.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Great website Easy to use build family…
Great website Easy to use build family tree gives hints to help build tree would recomend
29. Jänner 2025
Antwort von Findmypast
Hello Gemma,
Thank you for your review of Findmypast.
We're happy to hear you have had success building your family tree with us and wish you the best of luck with your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
The process of searching is easy and…
The process of searching is easy and there are a lot of records available to search for your ancestors. My grandfather was born in Prussia which doesn’t exist now but I was able to find information about him
29. Jänner 2025
Antwort von Findmypast
Hello Vicki,
Thank you for your review of Findmypast.
We're happy to hear you have had an easy time getting started with your research and wish you the best of luck uncovering new discoveries!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I thought it was free and every time I…
I thought it was free and every time I get information they want me to pay.
27. Jänner 2025
Antwort von Findmypast
Good Afternoon
Thank you for taking the time to rate us
We do have many free facilities including our tree building facility and some collections of free records which you can find here
https://www.findmypast.co.uk/page/free-ancestry-records
Records outwith these collections will require a subscription to access
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Support Team @ Findmypast
Antwort von Findmypast
Good Morning
Thank you for your feedback!
We do appreciate your comments and wish you all the success in your searches!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
It had what I was looking for
It had what I was looking for.
However, I did email FMP in early January asking about the newspapers on FMP (the British Newspaper Archives) but I did not receive a response which was disappointing as I have been subscribing to your website for many years now. The question I had asked was, what was the difference between the content of the newspapers found on FMP as against the British Archive as I have subscription to both FMP and the British Archive. I have been wondering if this might be overkill and was seeking your advice. It would be appreciated if you would kindly answer my question now.
19. Jänner 2025
Antwort von Findmypast
Hi Jennifer,
Thank you for your review of Find My Past
We are delighted that you found what you were looking for on-site and a member of our friendly customer support team will be in touch shortly to advise you further regarding our newspaper collection.
Kind Regards;
Findmypast
Great access to records
Great access to records. The app doesn't have as much usability as the online page. I also find on the online page that it is a bit clunky that the back button on a picture of a source (eg a census) throws me completely away from the summary of the source and I have to go back into the family tree to find the relevant person and then click on their hints to find that source summary page again. It would be better to have a cross to exit the source picture
24. Jänner 2025
Antwort von Findmypast
Hello Fiona,
Thank you for your review of Find My Past
We are delighted you are enjoying the website and the resources and records we have to offer.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Wishing you continued success with your research!
Disappointed and frustrated
I get email after email regarding facts found. Click on it and all I see is how to upgrade with no helpful information.
16. Jänner 2025
Antwort von Findmypast
Good Morning
Thank you for taking the time to rate us
We do send out emails with guides and potential matches which we hope will assist you in your searches, though these can be turned off under "my account" and "communication preferences" if needed.
We have checked and you currently have our Family Tree subscription which allows access to your tree hints and our tree search facility, although records outwith these would require you to upgrade.
You are of course welcome to reach out to our customer support team if you do require any advice for your subscription
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Support Team @ Findmypast
Well some well known Australian towns…
Well some well known Australian towns were completely unknown to the search engine. Which is a surprise as I had pretty good success with a previous relative. So the issue is the search engine.
16. Jänner 2025
Antwort von Findmypast
Hello,
Thank you for your review of Findmypast.
We're sorry to hear you're having issues with Australian towns in your record search. We will feed this back to the relevant department on your behalf for further investigation.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
dissatisfied
It was good to be able to access my family's tree once more, and to update a couple of things.
What was very disappointing, having consented to a free trial and with the hope of accessing relevant records and documents, i do in fact have to 'upgrade' in order to discover that information: i cannot afford $50- a month: but if i cannot find out what i need to know, perhaps i had better rather "unsubscribe"...
Having acces to some of the more important records during a trial-period would be really helpful. Alternatively: howcome there is not a "Library version" of FMP??
7. Jänner 2025
Antwort von Findmypast
Hi Linda,
Thank you for your email.
We can see you opted for our Family Tree free trial option which allows access to our tree features to assist with building your tree on-site, this subscription is not record-focused. One of our friendly customer support team will contact you shortly to discuss this further.
Kind Regards;
Findmypast
Antwort von Findmypast
Hello Susanne,
Thank you for your review of Findmypast.
We're happy to hear you have had an easy time using Findmypast to further your research and wish you the best of luck uncovering new discoveries.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I found it hard to navigate
I found it hard to navigate. I find ancestry layout much better, easier to view. But besides that you do have a awesome BMD
I'll need to go back onto your site but atm financially I can't afford it
I am searching for two of my gg grandmothers as one was born illegitimate and the other I have matches but their Margaret Quirk was single and born and died in Isle of Man whereas my direct ancestor was born in Isle of Man but married and died in England. I decided to go back onto FMP as hoping as you have amazing BMD would be able to find out about my two direct ancestors buy now to be. Maybe later in year I might, fingers crossed
29. Dezember 2024
Antwort von Findmypast
Good Afternoon
Thank you for taking the time to rate us
We do appreciate your comments and have forwarded these along as feedback
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Good past experience with Fmp, just not yesterday.
I’ve used Findmypast for a long time principally to obtain records not available, or at least accessible, on Ancestry, which is getting a bit big for its boots. My experience with Findmypast the other day was that there was nothing much more than what I already had for that particular ancestor. That doesn’t mean I will stop using Fmp.
3. Jänner 2025
Antwort von Findmypast
Hello Elaine,
Thank you for your review of Findmypast.
We're happy to hear that you have used Findmypast to locate records you have been unable to find elsewhere.
We are continuing to add new record sets every week so do keep checking back to see what we have on offer here:
https://www.findmypast.co.uk/blog/new
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
not a fluid way to put together a tree…
not a fluid way to put together a tree im no expert by a long shot but its confusing. My opinion only.
29. Dezember 2024
Antwort von Findmypast
Hello Bobby,
Thank you for your review of Findmypast.
We're sorry to hear you're unhappy with our tree builder and have passed over your comments as feedback on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
It's only early days for me using your…
It's only early days for me using your service thank you
25. Dezember 2024
Antwort von Findmypast
Hello Christine,
Thank you for your review of Findmypast.
We're happy to hear you have decided to give Findmypast a shot!
If you haven't already found them you can locate our FAQ and New User Guides here:
https://www.findmypast.co.uk/help
https://www.findmypast.co.uk/blog/getting-started
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.