I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... Mehr ansehen
Unternehmen hat geantwortet
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... Mehr ansehen
Unternehmen hat geantwortet
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Kontaktinformationen
2810 Stoner Court, 52317, North Liberty, Vereinigte Staaten
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4,1
Gut
987 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Shipping was ridiculously fast
Shipping was ridiculously fast. Fireplace arrived in good condition and well packaged. I'd buy from them again, it was easy.
1. Februar 2024
Antwort von FireplacesDirect
Hello William,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future.
Best,
Fireplaces Direct/Spotix Customer Solutions
Ordered on 17 Jan 2023 and still have…
Ordered on 17 Jan 2024 and still have not received this item.
17. Jänner 2024
Antwort von FireplacesDirect
Hey Rick,
Thank you for the feedback. This order was placed in 2024, not 2023. It appears that USPS also lost this package. Please see the email that we sent you this morning in regards to your no cost replacement order. Email would have come from sales@spotix.com.
Best,
Vince
FireplacesDirect
Good customer service
26. Jänner 2024
Antwort von FireplacesDirect
Hello Paul,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Great selection and awesome support…
Great selection and awesome support team that work there.
16. Jänner 2024
Antwort von FireplacesDirect
Hi Paul,
Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
We still haven’t recieved our fireplace…
We still haven’t recieved our fireplace and ordered it 1/15/24. Very displeased
16. Jänner 2024
Antwort von FireplacesDirect
Good morning Lara,
Thank you for the feedback. We did send you an email this morning letting you know that the reason for the delay in this shipment was due to inclement weather that has happened in the Midwest. When freight carriers get bogged down with freight coming in, and then unable to send it back out, it takes time to get things back in order and organized so the freight goes out to the right place. You should be receiving a call from your terminal today to update you that the shipment will be delivered to you on Monday, and be able to schedule that delivery with them. Please let us know if there is anything more we can assist you with.
Best,
Vince
FireplacesDirect
Bought this last heating year
Bought this last heating year. Seems I turn stove up to 5 and this piece overheats.
Fan tripped limit switch by morning. When restarted, fan was making noise at higher heat setting. Keeping it under 4. It's a pity that half of the heat options break the stove.
14. Jänner 2024
Antwort von FireplacesDirect
Good morning Rick,
Thank you for the feedback, please give one of our product specialists a call to assist in troubleshooting this with you. We can be reached at 319-320-4135 or emailed at sales@spotix.com.
Best,
FireplacesDirect
Vince
Antwort von FireplacesDirect
Hello Jarrett,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
way off on lead time
way off on lead time. Also asking for experience and still don't have product.
30. Jänner 2024
Antwort von FireplacesDirect
Hello David,
Thank you for the feedback, unfortunately we were not made aware of the manufacturers backorder of this item when the order was placed. We apologize for the inconvenience on that issue. We tried keeping you as up to date as we could with emails from our supplier after we were made aware of the backorder from the manufacturer. The order has shipped and we sent you a shipping confirmation email on 1/30. Again, we are very sorry for the delay, we try and keep our customers aware of delays like this as soon as we possibly can. Please let us know if there is anything more that we can assist with.
Best,
Vince
FireplacesDirect
The fireplace spark guard was delivered quickly, but poorly assembled.
The fireplace spark guard was delivered quickly, which was great. But it arrived poorly assembled, with one of its three panels partially detached. The screws had been cross-threaded during assembly. One of the three panels remains loose, I believe the thread is too damaged to be easily tightenable.
12. Jänner 2024
Antwort von FireplacesDirect
Good morning James,
Thank you for the feedback and we are sorry to hear about the state in which the item arrived to you. We have sent you an email requesting photos of the item in its current state, and once we receive the information back we can look into options in assisting for you. If this was damaged in transit, we only have a short window of being able to file that with the carrier. Please do reply to our email so that we can assist anyway that we possibly can.
Best,
Vince
FireplacesDirect
Resourceful information to help me…
Resourceful information to help me select the proper part. Part delivered in a timely way.
9. Jänner 2024
Antwort von FireplacesDirect
Hi,
Thanks for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Antwort von FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Excellent customer service
Customer service rep saved me a bunch of money, and item shipped immediately. I'm very pleased!
22. Jänner 2024
Antwort von FireplacesDirect
Hello Mary Lynn,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I'm pleased with the website
I'm pleased with the website. Easy to maneuver and easy to order. Have not received my order as of yet, when I do I will update my opinion. Received 1/2 of my order 1/26/2024 hopefully remainder will be arriving today?
22. Jänner 2024
Antwort von FireplacesDirect
Hello Ricky,
Thank you for your review. We're so happy to hear that you're pleased with our website and service (Your order should be delivered to you tomorrow), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Timely shipment and well packaged.
18. Jänner 2024
Antwort von FireplacesDirect
Hello Carl,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
it was easy to order
it was easy to order. I can't give it a 5-star because I have not yet received my merchandise, but I'm guessing it'll come promptly. Processing of my order is timely ... it has shipped within 2-3 days of my ordering.
20. Jänner 2024
Antwort von FireplacesDirect
Hello Lois,
Thank you for your review regarding our service. Your order was placed 1/21, we shipped it 1/22, and it is out for delivery 1/24. Thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Very responsive
Very responsive. Had the incorrect address and they email to correct mistake. No logs broken in shipping
4. Jänner 2024
Antwort von FireplacesDirect
Hi Korey,
Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I received my order 2 days later
I received my order 2 days later. I haven’t installed it yet but will let you know. The only negative is the usability of the web site. I had to use my google search engine to find what I needed. Your actual service site wouldn’t go to what I needed.
16. Jänner 2024
Antwort von FireplacesDirect
Hello Kimberly,
Thank you for your review. We're sorry that there were challenges with our website. If we are privileged to work with you again in the future, please know that our product specialists are here to assist. Thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Such helpful and knowledgeable people
Such helpful and knowledgeable people. This is my second order with them, and could not be any happier.
19. Jänner 2024
Antwort von FireplacesDirect
Hello Benjamin,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We would love to work with you more in the future.
Best,
Fireplaces Direct/Spotix Customer Solutions
The sales rep was knowledgeable and…
The sales rep was knowledgeable and very helpful with selecting the right burner.
18. Jänner 2024
Antwort von FireplacesDirect
Hello Al ,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I was able to reach someone quickly that could help.
I appreciate most of all that when I called that I was able to speak to someone that speaks English as a primary language! Second , Alex was knowledgeable and helpful with a suggestion that I might like a simpler remote. He was patient and answered my questions.
16. Jänner 2024
Antwort von FireplacesDirect
Hello Helen,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Alex!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
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