Looks good wood, nice and dry good price aswell. Lose a star as 2 days after it arrived they sent me an offer which included several free kindling bags and fire lights worth over £60.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very easy to use website with good description of available choices. Competitive prices. Well packaged wood in good uniform sizes and swiftly delivered. Thank you
Unternehmen hat geantwortet
office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Mehr ansehen
Unternehmen hat geantwortet
Easy to order and value for money compared to other sellers. I ordered a maxi crate of oak logs and it was confirmed straight away by email. The delivery driver (salvatori hauliers) was first class 👌... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Kontaktinformationen
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Vereinigtes Königreich
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Hervorragend
1599 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Buyer beware of inaccurate product description
Have used this company now for a few years, the hastle free ordering, value for money and speedy delivery has always been great. But this time I ordered the premium hardwood crate which is supposed to be their best product, hardest, longest and cleanest burning wood. Unfortunately I do not find this the case, other products they sell for a less premium price are better than this. Some of the logs are deffinately not hard wood, you can tell by the weight, feel and look and by how quickly it's burnt and the soot it leaves. I will not be buying this particular product again.
6. Jänner 2026
Antwort von Firewood.co.uk
Dear Andrew,
Thank you for your feedback and for being a loyal customer over the years. We’re really pleased to hear that you’ve consistently found our ordering process hassle-free, with good value and speedy delivery.
We’re sorry to hear that this particular order of premium hardwood did not meet your expectations. We understand your concerns regarding the quality and burn characteristics, and your comments have been noted and will be shared with our team for further review.
We appreciate you taking the time to share your experience, and we’re sorry that this product did not reflect the standards you’ve come to expect from us.
Kind regards,
KM
Product and delivery first class
Product and delivery first class, extra help to place crate in garage, very helpful indeed, thank you. 4* only because I had such short notice of actual delivery day/time, only aware when truck pulled up! (Presumably not the fault of the driver). Thank you.
23. März 2026
Antwort von Firewood.co.uk
Dear MommaBee,
Thank you for your feedback! We’re delighted to hear that you found the product and delivery first class and that the team was able to help place the crate in your garage.
We appreciate your note regarding the short notice of the delivery day/time and will take this on board to improve our communication in the future.
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Customer,
Thank you for your feedback! We’re glad to hear that you were happy with the product and that it was delivered on time.
Kind regards,
KM
Good delivery
Good delivery, driver very helpful put pallet exactly where I wanted it.
Good size logs.
Ordered monday, delivered Wednesday.
23. März 2026
Antwort von Firewood.co.uk
Dear Iris,
Thank you for your feedback! We’re pleased to hear that the delivery went smoothly, the driver was helpful, and that you were happy with the log sizes and fast turnaround from order to delivery.
Kind regards,
KM
A much better delivery experience, but an extortionate price! The problem is with oil, not wood - profiteering!
A much better delivery experience with a different haulier!
The wood is as I would expect and previously experienced, nice and dry and well protected from the elements, as it was a very windy and showery day.
The only gripe I have got is with the cost of it. It has nearly doubled in price since my last order. The problem is with oil not wood - profiteering comes to mind! I asked for an explanation, but no response, I wonder why?
23. März 2026
Antwort von Firewood.co.uk
Dear Mike,
Thank you for your feedback. We’re pleased to hear that your recent delivery experience was an improvement and that the wood met your expectations in terms of quality and protection, especially given the weather conditions.
We’re sorry to hear your concerns regarding the pricing and the lack of response to your enquiry. We understand how frustrating this must be. Pricing can be influenced by a range of factors, including sourcing, processing, and transport costs, but we appreciate that clearer communication is important and will take your feedback on board.
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Colin,
Thank you for your feedback! We’re delighted to hear that you’re happy with both the product and the service.
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Christopher,
Thank you for your feedback! We’re thrilled to hear that you had an absolutely brilliant experience with us.
Kind regards,
KM
Driver was very friendly and efficient
Driver was very friendly and there was no issue moving the crate to the log store at the end of a long drive. Delivery was on time as well.
The wood was good quality and to the right size for stacking.
16. März 2026
Antwort von Firewood.co.uk
Dear Paul,
Thank you for your feedback! We’re pleased to hear that the delivery went smoothly, the driver was friendly, and that the wood was of good quality and the right size for stacking.
Kind regards,
KM
Excellent mixture of sizes and…
Excellent mixture of sizes and delivered on time. The crate was packed to maximise the number of logs included. This is the 3rd crate I’ve had from them.
23. März 2026
Antwort von Firewood.co.uk
Dear Keith,
Thank you for your feedback! We’re delighted to hear that you’re happy with the mixture of log sizes, the timely delivery, and the way the crate was packed. It’s great to know this is your third order with us!
Kind regards,
KM
Quality firewood at a reasonable price
Quality firewood at a reasonable price. Always delivered within 2-3 working days after ordering ~No hesitation in recommending this company
23. März 2026
Antwort von Firewood.co.uk
Dear Peter,
Thank you for your feedback! We’re pleased to hear that you’re happy with the quality of our firewood, the reasonable pricing, and our prompt delivery. We really appreciate your recommendation!
Kind regards,
KM
A good selection of logs and crate…
A good selection of logs and crate sizes.Prices were competative.Ordering online was quick with no hiccups.Delivery options were good.Delivery was on time and efficient.This was our second order in 12 months.So really satisfied.
15. März 2026
Antwort von Firewood.co.uk
Dear Rob,
Thank you for your feedback! We’re delighted to hear that you were satisfied with the variety of logs, crate sizes, competitive pricing, and the smooth online ordering process. It’s great to know that the delivery was on time and efficient, and that this has been a positive experience for your second order.
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Wendy,
Thank you for your feedback! We’re thrilled to hear that you found the ordering process easy, the delivery quick, and that you’re enjoying the quality of the ash logs.
Kind regards,
KM
Easy to order
Easy to order , delivery driver went above & beyond placing the pallet near to our house .
15. März 2026
Antwort von Firewood.co.uk
Dear Brian,
Thank you for your feedback! We’re delighted to hear that you found the ordering process easy and that our delivery driver went above and beyond to place the pallet conveniently for you.
Kind regards,
KM
Delivery was quick and dropped off on…
Delivery was quick and dropped off on my drive in a accessible place. The wood is dry and burns well, I will be ordering again.
22. März 2026
Antwort von Firewood.co.uk
Dear Gary,
Thank you for your feedback! We’re delighted to hear that your delivery was quick and conveniently placed, and that the wood arrived dry and burns well.
Providing reliable delivery and high-quality firewood is always our goal, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Great full crate of oak as usual
Great full crate of oak as usual
Not quite 5 star this time as there was about 30 logs which was extra longer than before so don’t fit in our log burner very easily other than that they burn very well
19. März 2026
Antwort von Firewood.co.uk
Dear David,
Thank you for your feedback! We’re delighted to hear that your crate of oak continues to burn very well and meets your expectations in quality.
We appreciate your comments regarding the few longer logs and understand that they can be a bit more difficult to fit in your log burner. Your feedback is very helpful, and we’ll take it into consideration for future packing. We really appreciate your continued support and look forward to supplying your future orders!
Kind regards,
KM
Prompt delivery good quality wood and…
Prompt delivery good quality wood and competitive pricing
15. März 2026
Antwort von Firewood.co.uk
Dear Peter,
Thank you for your feedback! We’re delighted to hear that your delivery was prompt, the wood met your expectations in quality, and that you found our pricing competitive.
We always aim to provide reliable service alongside high-quality products, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
First time I used this company as my…
First time I used this company as my regular one run out of wood.
Was pleasantly surprised.
There were mor logs and the wood burns longer and is as hot.
Will definitely use again.
Seems a very good company.
15. März 2026
Antwort von Firewood.co.uk
Dear Andrew,
Thank you for your fantastic feedback! We’re delighted to hear that your first experience with us was a pleasant surprise and that the wood met your expectations in both quantity and burn quality.
It’s great to know that the logs burn longer and provide good heat. We really appreciate your kind words about our company and look forward to supplying your future orders.
Kind regards,
KM
Very fast service good quality products…
Very fast service good quality products simple ordering
19. März 2026
Antwort von Firewood.co.uk
Dear Martin,
Thank you for your feedback! We’re delighted to hear that you found our service fast, our products high-quality, and the ordering process simple.
We always aim to make the entire experience as smooth and convenient as possible, from placing your order through to delivery, so it’s wonderful to know this was reflected in your experience. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
I was pleased with the wood
I was pleased with the wood, it burned hot with very little ash. The wood was delivered on a pallet which made it easy to put away.
19. März 2026
Antwort von Firewood.co.uk
Dear David,
Thank you for your feedback! We’re delighted to hear that you were pleased with the wood and that it burned hot with very little ash.
It’s also great to know that the pallet delivery made it easy to store the wood conveniently. We always aim to provide high-quality products alongside a reliable delivery service, so your comments are very much appreciated. We look forward to supplying your future orders!
Kind regards,
KM
Poor after sales
I received a crate of kindling rather than logs when I complained they did nothing about it.
19. März 2026
Antwort von Firewood.co.uk
Dear David,
Thank you for your feedback, and we’re sorry to hear about your experience.
As your order was for our B-Grade firewood, this product is sold on an “as is” basis. Log size and appearance can vary, with some pieces being thinner or smaller than typical logs, and some variation in shape or condition is normal.
We understand this may not have matched your expectations and apologise if this caused any inconvenience. Your feedback has been noted to help us improve communication around this product.
Kind regards,
KM
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.