Order taken and not delivered back in March. I have tried to contact the company on different occasions to give them an opportunity to respond with no reply. Complete farce. Recommend avoiding them.
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Das sagen Bewerter
An interesting site ... I was looking for equipment for our Pilates Class, now that we can thankfully resume our exercise classes ... I was looking for: (a). head cushions .... plus covers... Mehr ansehen
Product itself fine. Disappointed colour was not as expected. Delivery awful. Couldn’t get hold of carrier to tell them where to leave it. Boxes damaged and sodden on delivery. Not suppliers fault... Mehr ansehen
Just in case check the bank statements. I only noticed after the 3rd and 4th deductions were reserved. I didn't even order anything. Thankfully the bank protects against these things. Weird thing is o... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Fitsupplies.co.uk is one of the UK’s leading online retailers within the Health and Fitness industry, with the simple aim of making fitness affordable for all. With over 20 years industry experience, we take pride in sourcing and supplying the very best products for our customers and delivering an unrivalled customer experience. With an extensive offering of strength and functional training equipment, studio accessories and wellness solutions, all of which offer superb value for money, fitsupplies.co.uk really is a one stop shop for all of your fitness needs.
Kontaktinformationen
Units 26/27, Armadillo Business Park, SK8 6PT, Cheadle Hulme, Vereinigtes Königreich
- 0845 163 0155
- support@fitsupplies.co.uk
- fitsupplies.co.uk
2,2
Mangelhaft
252 Bewertungen
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Very satisfied with the quality and…
Very satisfied with the quality and sturdiness of my 15kg dumbells. I will buy from you again
10. August 2021
Poor quality and slow delivery!
Do not order if you want these goods quickly!! It took over 3 weeks to receive my goods and they came in three separate packages. Not next day delivery as stated and shocking customer service.
Goods were dirty and scratched. Blamed the delivery company for repackaging (all 3 items didn’t look repackaged) - very similar to other reviews …
To follow up on review response
I never sent any images nor did I receive a refund … so please enlighten me here!
The item description does state that the goods may come in two packages, yet delivery information was only provided once and only in prompt was the actual weights (core feature of the set) sent. It took 10 email exchanges before receiving the full time, 3 weeks later.
Further update
Great Chris
I will be contact because you say I don’t mention damaged goods - but have offered me a refund for damaged goods?!
Again to reiterate no pics have been sent. I sent a description saying that weights were in a cardboard box with nothing but air bags to which you said that isn’t how you package.
Enough of my time has been spent liaising with you. Yes the goods are scratched but can’t be bothered with the hassle to return them given the aggravation to get them in the first place.
22. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von FitSupplies.co.uk
Hi Catherine,
Thank you for taking the time to leave us a review. We are disappointed that you have deemed it necessary to rate us poorly, having worked hard with you to try and resolve your concerns.
As you referenced in your original email to us, all but one of the items in your order were delivered in line with our delivery promise and, upon initial contact, you made no reference to any dissatisfaction with the quality or finish of the goods you originally received.
Your final item, despite having left our warehouse with your other 2 packages, suffered a transit delay due to packaging damage. This item was re-packaged by DHL and then delivered to you slightly later than the first 2 items. It appears, from images that you supplied, that during the re-packaging process, this final item was damaged by DHL. We acknowledged this and quickly rectified this by issuing a refund. Your images clearly showed that packaging other than that used in our warehouse was present on these goods upon delivery and, as such, along with notes to that effect on our DHL system, it is clear that re-packaging did take place to these goods between leaving ourselves and reaching you.
The reason that goods arrive packaged separate, as we explained to you, are due to their differing weights, sizes and handline requirements, making it unsuitable to pack them all together. Regarding your comment that the goods appeared used, as mentioned, this is not something that you raised with us as a concern, but I can assure you that any goods received by us or returned to us in a less than perfect condition are disposed of via auction and never get dispatched to customers. Having reviewed our CCTV, your goods were brand new with all seals in tact at the time of dispatch.
As a gesture of our goodwill and to go some way towards trying to make things right, I have added a 10% discount to your account with us for redemption against a future purchase.
Should you wish to get in touch to discuss this matter further, please feel free to contact me directly on 0161 989 6160.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
UPDATE;
Following your response to this review I have once again checked our systems and reviewed your email thread, which includes images of the packages you received. As well as this, I can see that the offer of a refund for damaged goods was made and am awaiting a response as to whether this is still pending or has been issued. I will re-iterate what I have said above, which is that all items were dispatched from our warehouse together. The tracking number which you were supplied with upon dispatch is the number for your master consignment, which includes multiple boxes, each box does not receive a seperate number, so please accept my apologies for any confusion. We responded swiftly and professionally to all of your email and worked with both our couriers and yourself to get this matter resolved as quickly as possible. I am delighted that all items have now reached you and would be more than happy to assist you, should you wish to contact me directly via my phone number listed above, with any further queries you may have.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
Absolutely love the body pump kit I…
Absolutely love the body pump kit I ordered from FitSupplies 🏋🏼♀️
The service from ordering to delivery i couldn’t fault , the order was running late and I received an e Mail explaining why straight away and kept me updated until my kit arrived and so worth the wait.
Everything in this body pump kit is top quality equipment and I love the bright colours of the weights i would definitely recommend you guys , thank you ,
Jacqui
14. Juli 2021
Bewertung ohne vorherige Einladung
Very prompt delivery of quality…
Very prompt delivery of quality products and cheap prices.
12. Juli 2021
Step not safe to do exercise
Step not safe to do exercise, moving even if you do press-ups on it not possible to do steps
9. Juli 2021
Antwort von FitSupplies.co.uk
Hi Martin,
Thank you for taking the time to leave us a review. Please accept my sincerest apologies if you have been dissatisfied with your dealings with us, I am very sorry that you felt the circumstances surrounding your order warranted a review of this nature.
I can see that you purchased our Home Body Pump Kit, containing a 20kg Body Pump Set, Adjustable Aerobic Step and Exercise Mat. This is one of our most popular products and we have never had an instance previously where a customer is dissatisfied with the quality of any element.
Our steps feature non-slip rubber feet on the bottom of each pair of risers to prevent them from moving during usage and the top section is textured to provide grip underfoot. As such, I am confused as to how it has been possible for this step to move during use.
Please can you call me on my direct number, 0161 989 6160, to discuss this matter in more detail so that I can establish that this product is definitely being used correctly, establish what is going wrong and get this matter resolved.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
I have not received any weights having…
Updating following the response received below from firm - thank you for this. Will revisit review again once weights received.
I have not received any weights having ordered them. I was told they were at the delivery depot. The depot advised they have lost them which admittedly isnt this firms fault. But i have requested replacements weights and/or a refund and continue to not receive either let alone a response.
9. Juli 2021
Antwort von FitSupplies.co.uk
Hi Keeley,
Thank you for taking the time to leave us a review. Please accept my sincerest apologies if you have been dissatisfied with your dealings with us, I am very sorry that you felt the circumstances surrounding your order warranted a review of this nature.
I can see from the communications that you have had with our customer services team that we were only advised by yourself that DHL had informed you that these goods were lost later on yesterday afternoon. As such, your email will be responded to before the close of business today, within the 24 hour timeframe to which we work.
In our response we will be informing you that, as requested, replacement goods will be arranged. I am sorry for the delay in these goods reaching you. As you reference, it is not our direct fault that these have been lost, however we will take this matter up with DHL to ensure that, going forward, instances like this do not happen again.
Should you wish to get in touch to discuss this matter further, please feel free to contact me directly on 0161 989 6160.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
Excellent customer service.
The dumbbells were good quality at a good price. The customer service was excellent. Will definitely be using this company again. Highly recommend.
7. Juli 2021
Bewertung ohne vorherige Einladung
Fabulous service
I am delighted with the equipment I purchased from this company. The items were exactly as shown on their Facebook page. High quality and at a reasonable price. I ordered on Monday morning and received the items on Tuesday afternoon . I was kept up to date via text re the delivery time and the parcel was delivered at exactly the time they promised. Congratulations on giving a fabulous customer service from start to finish. I highly recommend this company and will be purchasing from then again in the near future.
6. Juli 2021
Bewertung ohne vorherige Einladung
Avoid
Before you part with your hard earned cash avoid this company. Delays to begin with, which can happen. But then the stories and lies, all very polite. Only received part order. Those bits that I did get are decent quality & value for money. Subsequent refund today for goods not received.
6. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von FitSupplies.co.uk
Hi Martin,
Thank you for taking the time to leave us a review. Please accept my sincerest apologies if you have been dissatisfied with your dealings with us, I am very sorry that you felt the circumstances surrounding your order warranted a review of this nature.
You ordered a total of 5 items from ourselves. 3 of these were delivered successfully, with issues unfortunately encountered with the remaining 2. By the time that this was brought to our attention, we had sold out of the items in question, so it was not possible to send replacements immediately. As such, we informed you of this and you opted to wait.
Unfortunately, due to widespread supply chain issues affecting all industries at present, our stock took longer to arrive than advised and, as such, like you reference, we decided that under the circumstances, a refund for the outstanding goods was the best course of action at this point, which we issued at the goods full individual RRP, despite them having been purchased at a reduced rate as part of a bundle.
In light of the above, we would refute your comments about "stories and lies", but would like to offer our sincerest apologies for the fact that, on this occasion, we have clearly fallen short of the excellent levels of service which we pride ourselves on. We are, however, delighted to read that you are extremely satisfied with both the quality and value for money offered by the goods you received.
Should you wish to get in touch to discuss this matter further, please feel free to contact me directly on 0161 989 6160.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
Fast delivery and excellent product!
5. Juli 2021
Body pump kit
Recently purchased the 20kg body pump set and could not be more impressed with the quality and service.
My first step in the kit arrived damaged and within a day I had taken recent of a brand new step. Amazing customer service.
The kit is great quality and I cannot wait to order more weights when I get a bit stronger!
28. Juni 2021
Bewertung ohne vorherige Einladung
Great service and Product
Great service and had the product that my wife needed.
Many thanks
16. Juni 2021
An interesting site ..
An interesting site ... I was looking for equipment for our Pilates Class, now that we can thankfully resume our exercise classes ... I was looking for:
(a). head cushions .... plus covers
(b). resistance bands - stretchy type
as our Pilates teacher urged her classes that,,due to Covid 19 restrictions, it was a good idea to buy our own equipment.
16. Juni 2021
Brilliant product and service will…
Brilliant product and service will definitely use again!
15. Juni 2021
Great service and product
Clearly described on the website, Plyo box of excellent quality and delivered quickly as promised.
11. Juni 2021
Great service
2. Juni 2021
Fantastic piece of equipment
Fantastic piece of equipment, great quality. Service was prompt.
18. Mai 2021
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