FlooringInc.Com Bewertungen 1 539

I received the wrong items in my order. I have been trying for two days to get the issue resolved. I have tried all of their customer service portals with no response or contact. Phone, chat, text, email.

My experience was a month-long saga that included the wrong product being sent, a 3 week delay in delivery due to a lost tracking number, and finally having to drive 60-minutes round trip TWICE to their warehouse because they changed my order number without telling me and the warehouse couldn't find it.

When I tried to work with them to get the wrong product returned, they insisted I carry 500 lbs of product to the street so a delivery truck could pick it up curbside. They sent delivery drivers to my house without notification.

I finally received the correct order (ribbed carpet tiles), but the quality was so bad I couldn't use it. Tile edges were ragged, tile sizes and color varied, and it was so thin it stretched as it was installed.

They claim to have a 30-day return policy but told me they would charge over $200 for return shipping (which is btw almost exactly the cost of the unused product I was going to return).

Truly, I've never had a worse experience with any seller before. I'd call it a comedy of errors, but it wasn't funny.

Customer service completely bungled the shipping (which I paid over $200 for, by the way). I communicated clearly with them every step of the way, and they still found a way to do it wrong. Believe all the negative online reviews about their service.

I'm still trying to sort it out with them and will update if anything changes, but my hopes are not high

Horrible company! False advertising! DO NOT ORDER FROM THIS COMPANY! I ordered a marley type dance floor on Thu, May 9th. It advertised 3 day shipping. I got a tracking # Fri, May 10th. It said expected delivery Mon, May 13. Everything I checked the tracking # the order said "awaiting pickup." I called several times to be told there was a high call demand and waiting would be approx 3 minutes. I waited at least 20 + minutes and an automated message said I was calling outside of normal business hours and disconnected my call. I wasn't. It was well within business hours. This happened a bunch of times. I finally got through on Wed, May 15th and asked what was going on. I was on hold for about 40 min while they checked on it in the warehouse only to tell me they don't have an update and will call me back when they do. Also, to give the tracked 24 hours to update. They never called me back on Wednesday. I called again Friday and was placed on hold for 48 minutes when they once again went to check on the status. I was disconnected while on hold. They did call back about 10 minutes later to say they are still waiting for an answer. I live chatted hoping for better service. That was even worse. I was on the chat with Tasia for almost an hour. I then said I wanted to cancel my order. They said I couldn't because it had shipped and gave me the same tracking # that was awaiting pickup. I demanded to cancel. They gave me a story about I can't and there is a process. They then lied again and said they heard back and it shipped and to wait for an update for 24 hours. I once again said I want to cancel. I was told they were waiting for management to assist in that. They said the company that ships was closed for the day and they would email me a transcript of the conversation and ticket # for the call. I asked when I would hear back. They said the next day - Sat, May 18th. I never got an email, a transcript of the call, or a phone call and the tracking still has not updated. They will not let me cancel. Friday night I set up a claim with my CC company. I'm hoping the CC company can help me because the company is refusing to cancel my order and refund my money. Horrible!

Order #4941167, Guardian Versatile flooring 9mm x 22.5 x22.5. Product ordered on Sept 2, 2023. Initial ship date 10/23; actually ship date 10/12, received on 10/13. The ordering process went well. I had a great customer service experience. That all changed when I started to install the floor. I immediately observed the colors were not consistent. I placed a call to customer service, after several attempts I did get through to Samantha, she was very nice and felt we could get the problem resolved. She requested I get some counts on the differences and email pictures.
Upon further review of product I discovered there were different thicknesses and did not interlock properly. Out of 198 tiles 54 were the color I ordered. I sent the email and the pictures, explaining I could not use the flooring, because my son, who is handicapped and the one who will be working on the floor, walks with a gait and has balance issues, the flooring would be a safety issue. Several days past with no response. I started calling. I was placed on call queues, left messages, set up 3 phone appointments with no returns. On Nov 4, I finally called the new order customer service and was able to be placed on hold for Samantha. She informed me she did receive email and it would be sent to the team for review. Once again I waited patiently. Nov 6 I received email from Samantha stating the team was reviewing pictures and would have a resolution by end of day or next. Nov 8, replied back to email asking about updates. No response.
In the meantime I called Affirm where we financed the $4,000 sale. I then was informed they do not dispute sales over 60 days. Flooringinc received their money on Sept 5; 37 days before product was shipped.
Nov 9, left a 1 star rating on Google.
It was my first 1 star rating. Nov 10 received a response from "owner", stating she understood my concerns and team would be sending information with other options.
Nov 10 received email from Jasmine Hunter, escalation Case Specialist, she told me Samantha had been out sick. I should have options by end of day. Nov 13, received email from Lydia Settles, she sent me link to look at options. There was one option, a 6 mm floor and 3 colors, none of which were dark. I asked her several questions, she had an answer for one. I asked for a sample of one of the colors. No response. Nov 14, requested refund and return. I asked for an address of where I could bring the floor. No response. I have been installing flooring for 40yrs. This was the 1st online order. I wished I had paid more attention to the bad reviews. My husband and I have our own business and I can't imagine treating a customer the way we have been treated. I feel liked I've been scammed. Hopefully this review will help others think twice before purchasing from this company. I had to go to the Dr last week for migraines and high blood pressure.
I filed a complaint with BBB on Nov 21st. I received an email from them on Nov 27th stating they had not received a response and would resend. In the meantime I have all the flooring taking up space in the building. Still praying for a resolution.

I ordered 3 4'x20' rolls quick ship from their website. This should have been shipped, according to their website the same week it was ordered. I never received an invoice but when I went online to see when I could expect the product I saw that it was only projected to ship almost a month after the purchase date.
Trying to call them is just an exercise in frustration. You cannot get them on the phone and the only way to communicate with them is by text.
Bottom line is that I canceled the order and received a full credit. I ended up going to Tractor supply and buying 3' x 4' 1/2" thick mats that worked out more cost effective.

Like pulling (your own) teeth trying to find an employee there willing to assist you with *their* screw-up.

I received stair risers, but not stair tread from a single order with a single tracking number. Needless to say what I received was less than 20% of what I paid for. Despite this, I learned after repeated calls to them that the missing product had been discontinued months ago. Here it is instructive to describe said calls: you're routinely informed that they're experiencing high call volume, and that the expected wait time is 5 minutes. This expected wait time never varies, and is NEVER correct. Expect more like 30 minutes of repeated attempts to bludgeon you into dealing with a machine rather than an actual human. As often as not this 30 minute waste of your time results in a machine telling you that 'we're sorry, it's not possible to speak with somebody at this time. Please try again later'. As maddening as this is, more maddening still is the de rigueur 'your call is VERY important to us' bald-faced-lie-to-your-face.

On the 5th attempt I managed to get a reasonably attentive employee -- from whom I learned of the product discontinuation. I picture in my mind that individual responsible to fulfilling the order learning that there was no product to ship, and deciding to only send the risers -- and I just don't get it. Well, I do get it, but I don't like what it says about that individual or the company who would tolerate that level of laziness.

You'd think an email at the least, or a phone call advising the customer would be in order, but no. As of this writing I'm FULLY expecting to have to subject myself to more wasted-time in their infernal phone holding pattern in an attempt to chase down a refund that doesn't begin to compensate for this frustration.

After such colossal time waste, it naturally begs the question of why I'd expend more time & energy with a review like this. The answer: I like to think it saves the next poor schlub similar rage. I'll be heading for other review sites directly.

Use this company at your own peril.

Here is an honest review of this company and its business practices as far as I understand them from my own experience (This is my personal opinion).

Before I spent a lot of money, I researched the company to find out what to expect and it was pretty much spot on with the unhappy comments people had on ordering and delivery expectations. I recorded the whole transaction on both orders and took photos for my protection because I knew what others had been through.

The ordering process: Simple, quick, easy to pay and they run offers and specials to entice you to buy. In my opinion it is not worth purchasing the fast option as the orders seem to come within the time period the delivery trucks can get to you, so I did not opt for the quick-ship option and did not pay extra needlessly. I recommend you don't either. There are accounts of others being unhappy as well from what I researched with ordering quick-ship so I am glad I didn't bother with it.

Deliveries: Delivery is done by a 3rd party that could care less about your satisfaction (only that you sign the POD ticket as delivered without damage on their watch). Delivery for both orders (2 weeks apart) took about 2 weeks each to arrive. The first was an order for 3 rolls of 24 foot by 4-foot rolls. The second was 5 rolls of the same. This was ordered to be installed into a garage gym.

The Issues: Both orders came damaged (I was not surprised based on all the reviews I read). The delivery driver will tell you they did not damage the shipment and it’s the shipper's fault (floorininc). They will do a song and dance to not get you to write on the receipt that it is damaged because they don't want to get in trouble. If the damage is inside the cellophane wrapper -which it was for my second order, the shipper (flooringinc) is definitely at fault for the item- but in my case they try to say that “you didn't sign the form saying it was damaged.” Which I DID, but they will say you did not. I even supplied about 10 images with the damages to show them I needed a refund on 3 of the 8 rolls I received. Remember, you cannot notate damaged product until you fully open them ALL up to inspect them so they count on not being responsible once the delivery truck driver has your signature without any markings of damage. How do they expect you to notate damage on rolls after the delivery guy leaves and the damage is clearly inside the cellophane not done by the delivery service? This is where you will be left with unhappiness and left holding the problem yourself. Then, when you open up the rolls you may be further unhappy as I was. 3 rolls had paint speckles on them, one was warped, another had printing variances and marks on them that do not come off (this was not supposed to be the case if you got the regular roll) as well as tears. I provided all photos to them and after a lot of teeth pulling, they provided a laughable 25$ for a tear on roll 1, 139$ or 20% off the 3 rolls that were damaged. My request was refund of 3 rolls, which was very reasonable due to the damage throughout the whole rolls. They did not want to grant this.

**CONS: Delivery times. Delivery may not match expectations. Most likely there will be some sort of damage to the rolls by the time they get to you. Damages won’t be covered as you feel you need reimbursement for them. They do nickel and dime you. Shipping is ALSO expensive, few hundred dollars. Weight is large, about 215 lbs apx per 24 x 4foot roll. You will need help unloading these and inspecting them. Customer service is only via CHAT. The member names Tasia was the most responsive in my experience. Forget the phone support, you’ll be on the line for hours if you even get someone to talk to you – Big Red Flag. THEY DO NOT CALL YOU or get back to you in time. I waited for a week for a reply and I had to reach out to THEM. Sadly, you will have to file with the Federal Trade Commission to get them to take you seriously and have your consumer rights protected.

**PROS: Easy ordering. Decent pricing.

OVERALL: Unfortunate because this company could really soar if they just were a little better with their delivery structure. I REALLY wanted to have a good experience with them since I am a YouTuber and could give them a lot of biz. I would not buy from this company again and I would not recommend. If you do venture into their waters and get any damaged goods: Do not let the delivery driver leave until you inspect all the product while you video the delivery and take photos of the products. If any damage, write DAMAGED in large bold letters over the POD. Retain your copy, retain email conversations, time stamps, videos, photos and PODs for your records- you’ll need them all for filing a claim.

Good luck.
_______

*** UPDATE 10/14/23: Tasia and Lydia Settles were KEY in helping resolve the credit refund, although the damage was done, these 2 improved the rating from a 1 to a 3.

Won’t return my calls. Can’t get information from them. They put the charge through right away. I think they are going out of business and are collecting money.
DONT DO BUSINESS WITH THEM

Never Again. I have ordered from this company many times in the past and had found them to be reliable. Not this time. The product is horrible. The quality is way below what I have come to expect from them, within the same price range as before, and the ‘friendly customer service associate’ was not but told me she is actually very friendly. If you have to tell me that . . . Until this order I would have highly recommended them but not any longer.

Dori Rose went above & beyond in resolving my problem relating to order #4787792. Her polite & effective resolution was truly exceptional customer service. Based on my interaction with her I would not hesitate to order from you again or refer friends/ colleagues. You are fortunate to have someone like her on your staff. Her customer retention skills are priceless.

Thank God I ordered samples before ordering $1800 in Garage Floor Tiles!! Customer Service is non existent and the order tracking on the website does not work. Called and was told hold time was 2 minutes and after 20 minutes I opted for the call back and was never called. If this company is still in business it's a miracle!

Found the floor I was looking for on their website. Sales person got a hold of me via email to answer any questions. I asked about how quickly they could ship and she advised 2-3 days and offered a 3% discount. I tried to purchase using Paypal and it was declined. Paid with CC and was accepted. However, I never received a email confirmation. I called and got through Customer Service and sent email confirmation. This was on a saturday, come Monday both my Paypal and CC were charged. I called again and Customer Service advised they did not see a charge went through from paypal. She also advised it would be 7 days until shipping. 10 days later and I can't get through customer service line. I have been calling everyday for 3 days. No answer and then hung up. I am worried I am getting scammed.

No email confirmation, so no receipt. No one answers the phone, no one texts, no one emails back. I definitely got scammed and will dispute the charges with my bank.

I ordered "free" samples, which cost $5. They billed my card, but never shipped. Emailed customer service. No reply. I reversed the CC charges, ordered again. No bill, no ship. Finally, after the FOURTH email, I got a reply, saying they were out of sample...

This company is AWFUL! If they can't handle a sample shipment, would I order $400 worth of tile from them. NO WAY!

I ultimately found the exact same product for a good bit less per foot and got the tile (with free returns) in two days!

I felt I got personal treatment. The staff member listened to me, responded quickly, and in a positive manner.

Friendly, Fast and easy!

Where are you guys? your AZ location is closed, emails come back, I been trying to contact your business since Feb 2023, pending order is still pending.

Simple question are you in business, and whats contact #,?

This young lady checked on my order and said it will be shipped on the 28th and she will check on the 28th that it is shipped and will email me a tracking number Great job over and above!!!

I am still waiting to hear back from Jasmine. I’ve tried email and am still waiting.