Floors of Stone Bewertungen 63

On visiting the show room, I found the tile I liked, I stated very firmly emphasising the fact that I live on a lane with difficult access width is tight, but we do manage get small builders wagons up the lane, so order was dependent on delivery by small wagon or van, I was told this was no problem as they had small vehicles, I expected this as I expect they would have to deliver to some awkward places.
I was quoted £65 for delivery, when the invoice was sent Delivery was £130, I queried this and was informed it was because there were 2 pallets instead of one.
When communicating with Floors of Stone I constantly reminded them that they would have to send a small vehicle.
On the day of delivery, I received a call from the delivery company to say from google maps access looked difficult, I confirmed this, I asked the size of vehicle they stated 7.2-ton wagon, I said this might be a bit to big, what about a smaller vehicle, this was the smallest they had.
Later I received call from driver to tell me he was not prepared to drive up lane so I met him about quarter mile from house unloaded 2 pallets by hand on to my van, 8 broken tiles, wagon was 12 ton very big asked him why they did not send a 7.2 ton, he said they did not have any 7.2 wagons 12 ton was smallest!
8 tiles were broken; this is to be expected with a natural product. Photos of broken tiles on wagon taken
Called Floors of Stone to report broken tiles, they said If they replaced them, I stated what do you mean IF
Sent them the photos this was not good enough they required me to lay the tiles out and photograph them individually, I sent more photos to various people over the next few days, they eventually agreed to replace tiles, I stated that the need to send van which would do to allow access up lane. It was only 8 tiles, confirmed replacement tile were being sent Thursday 11 July.
At 16.15 called Floors of Stone to state tiles had not arrived, they said delivery had been rescheduled for tomorrow and that they had emailed me 15 mins ago, (my view they should have picked up the phone and called me).
Promised delivery Friday morning, I cancelled my schedule for Friday morning, 12,00 no sign of delivery called Floors of Stone to be told they did not know when delivery would be and it was not their fault.
Received phone call mid Friday afternoon to say Tiles had been dumped end of my lane on pallet, I am not the only residence on this lane, very dangerous and inconvenient for other people.
Luckily I was at home drove down in my van unpacked pallet, 1 broken tile, moved tiles.
I had asked for some refund on delivery charge as they had not actually managed to make a delivery, I was told they would look into it, this was to no avail.
They were told on several occasion about difficult access, when I complained I was told it was not their fault but the delivery companies fault, Sorry it’s your fault you employ them, I notice other reviews going back several years, complaining about delivery with a stock answer apologising, this is not good enough.
Avoid this company at all cost.

Amazing. Great product, lovely showroom. Really helpful after sales care from Ellie. It has been a pleasure to buy from Floors of Stone and I will definitely use them again in the future!

Superb experience from order placement
to delivery of slate tiles. Delivery to the Scottish Borders was no problem and courier helped get the pallet on to our premises.
About to order some terracotta tiles for our holiday accommodation
Nothing seems to be too much trouble. Thanks Molly for your help!
Very helpful