Excellent service, as always, from Paul. He's always spot on with advice, whether that's for carpets or harder to manage areas like kitchen/bathroom. Never disappointed with our choices. This time a g... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln3B Ings Road, Ings Road Retail Park, WF1 1RN Wakefield, West Yorkshire, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Always a pleasure shopping here, had a return visit today to purchase flooring for my new home office. Great store and great flooring, looking forward to the fitting. Big shout out to Robert... Mehr ansehen
Unternehmen hat geantwortet
I’m really happy with my new floor. I didn’t know anything about lvt before I went into the Wakefield store. Colin was really helpful explained the process and options really well and provided an accu... Mehr ansehen
Unternehmen hat geantwortet
Paul at the Wakefield store has been really helpful and knowledgeable throughout with assisting us on choosing our LVT flooring. Looking forward to having it fitted in the next few weeks ! There is... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Bodenbeläge
- Bettenfachgeschäft
- Teppichgeschäft
- Bodenleger
- Lieferant für Holz- und Laminatböden
Vom Unternehmen geschrieben
Floorstore Wakefield is a 14,000 square foot showroom, split across two levels. We designed it inch by inch to offer a unique customer experience, both visually and physically. Displayed to be logical and inspiring, we hope to give customers the best chance of choosing their perfect floor or bed. With 10,000 square feet devoted to showing their most fantastic range of flooring available to suite all varieties of budgets and tastes. The other 4,000 square feet will display a huge selection of beds, along with other bedding accessories.
We've Got You Covered
Vom Unternehmen geschrieben
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Kontaktinformationen
3B Ings Road, Ings Road Retail Park, WF1 1RN, Wakefield, West Yorkshire, Vereinigtes Königreich
- 01924362642
Get FREE underlay on any flooring order
4,6
Hervorragend
152 Bewertungen
Bittet Kunden um Bewertungen
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Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Paul was very curtious and helpful
Paul was very curtious and helpful, found exactly what was needed and even helped me out to the car with the Lino .
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Hi Emma,
Thank you for your lovely review.
We’re so pleased to hear Paul was courteous and helpful and that he was able to help you find exactly what you needed.
It’s great to know he also helped you out to the car with your lino — we really appreciate your feedback and hope to see you again soon!
I wasn't told in store when I placed my…
I wasn't told in store when I placed my order that I would need to pay the fitter a separate price! It was highlighted on my invoice but at no point were we told about this. It was pretty embarrassing when the fitter asked for his money!
21. Februar 2026
Antwort von Floorstore - Wakefield
Hi,
Thank you for your feedback. We’re genuinely sorry to hear that you felt caught off guard on the day of fitting, we understand how uncomfortable that must have been.
We have spoken with the store team, and they have confirmed that the fitting charge was highlighted on your invoice and explained at the time of placing the order.
Our intention is always to be completely transparent about all costs from the outset, and we’re sorry that this situation has left you feeling disappointed.
100% recommend the Floorstore Wakefield
100% recommend the Floorstore Wakefield branch to anyone and everyone. i had two unwell children at home and had previously bought flooring from them. I gave them a ring and spoke with Colin and he was able to tell me exactly what i would need, how much etc. He even sent me photos of the floors they had in stock via email so we could discuss prior to going down and seeing them. Really helpful as always! Can't wait to have them fitted now
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Hi Victoria,
Thank you so much for your amazing review.
We’re delighted to hear you’d 100% recommend our Wakefield branch. It’s great to know Colin was able to help over the phone, provide all the details you needed, and even send photos to make things easier for you at home.
We truly appreciate your continued support and can’t wait for you to see the finished result once your new flooring is fitted!
Andrew at Wakefield
Visited the Wakefield store today and was greeted by Andrew. He was so helpful. He asked us a few questions to get to know what we were looking for and gave us help and advice. He wasn't pushy, didn't try to 'upsell' us and there was no pressure.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Hi Lyndsey,
Thank you for your lovely review.
We’re so pleased to hear you had a great experience at our Wakefield store. Andrew will be delighted to know you found him helpful and appreciated his advice.
It’s important to us that our customers feel comfortable and never under pressure, so we’re glad that came across.
We really appreciate your feedback and hope to see you again soon!
Was served by Paul at floorstore…
Was served by Paul at floorstore wakefield and was very pleased with the service. Very helpful and knowledgeable about the product I was after.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Thank you for your lovely review.
We’re so pleased to hear you were happy with the service at our Wakefield store. Paul will be delighted to know you found him helpful and knowledgeable about the product you needed.
We really appreciate your feedback and hope to see you again soon!
Highly Recommended
Great experience with Floorstore, Wakefield.
Steve in the store was extremely helpful and guided us through the different types of flooring and helped us choose the best one for us. Very friendly and not too pushy.
Nigel did a fantastic job of fitting the flooring. Looks absolutely awesome.
Would highly recommend.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Hi Rob,
Thank you so much for your fantastic review.
We’re delighted to hear you had a great experience at our Wakefield store. Steve will be so pleased to know you found him helpful, friendly, and supportive in choosing the right flooring without any pressure.
It’s also wonderful to hear Nigel did a fantastic job with the fitting and that you’re thrilled with how it looks!
Thank you for the recommendation — we truly appreciate it and hope to see you again in the future.
Very knowledgeable and helpful team
13. Februar 2026
Antwort von Floorstore - Wakefield
Thank you for your kind review.
We’re so pleased to hear you found our team knowledgeable and helpful.
We really appreciate your feedback and hope to see you again soon!
Andrew at The Floor Store Wakefield - Seamless Experience from Start to Finish!
"I had a fantastic experience at The Floor Store in Wakefield, thanks to Andrew. He was incredibly helpful in guiding me through the laminate flooring options and made sure I fully understood the pricing breakdown before confirming my order.
The entire process from start to finish was seamless and stress-free. Andrew even went the extra mile by booking the fitter to come out. I’m extremely happy with how everything was handled and would highly recommend Andrew and the team to anyone looking for new flooring!"
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Hi Christopher,
Thank you so much for your fantastic review!
We’re delighted to hear you had such a seamless and stress-free experience at our Wakefield store. Andrew will be thrilled to know his help and guidance made the whole process easy, from choosing the right laminate to explaining the pricing clearly.
It’s great to hear he went the extra mile by arranging the fitter for you, and we’re so pleased you’re happy with how everything was handled.
Thank you again for the recommendation — we truly appreciate it and look forward to helping you again in the future!
Andrew gave an amazing service
Andrew gave an amazing service. I was looking for flooring for my bathroom. He was able to show me options that would go nicely. He was very personable. He quickly called me back with a date to get it fitted. I would
Highly recommend
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Hi Paige,
Thank you so much for your fantastic review!
We’re delighted to hear that Andrew provided such amazing service and helped you find the perfect flooring for your bathroom. It’s great to know he was able to suggest options that suited your space and keep everything moving quickly with the fitting date too.
We really appreciate your recommendation and will be sure to pass your kind words on to Andrew. Thanks again for choosing us!
Awesome service
Awesome service, product knowledge second to none and more flexible than a Russian Gymnast, only one place to go to for all your flooring needs in Wakefield, The Floorstore!! Ask for Colin you will not be disappointed.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Thank you for the brilliant review — that gave us a good laugh!
We’re so pleased to hear you received awesome service and that Colin’s product knowledge and flexibility made such a difference. We’ll definitely pass your fantastic comments on to him, he’ll be chuffed!
Thanks again for the recommendation, and we look forward to seeing you back at The Floorstore Wakefield soon! ⭐
Would like to say a big thank you to…
Would like to say a big thank you to Paul for helping us today but also all the other time I’ve been in helping me to the car much appreciate thank you
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Hi Rebecca,
Thank you so much for your lovely review.
Paul will be delighted to hear your kind words. We’re really pleased he’s been able to help you not just today, but every time you’ve visited. We’re glad the team could assist you out to the car as well.
Thank you again for your support, it’s truly appreciated!
Laminate flooring
Helpful polite not pushy In selling left me to make my own mind up good price could do the job on the day we wanted .the fitter was helpful and polite aswell did really good job would recommend
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Thank you very much for taking the time to leave such a lovely review. We’re glad you appreciated our no-pressure approach and that you felt comfortable making your own decision. It’s great to hear you were happy with the price, the fitting date, and the quality of the work. We’ll be sure to pass your kind comments on to the fitter. Thanks again for the recommendation — it really means a lot to us.
I had a query regarding my order and it…
I had a query regarding my order and it was rectified quickly and efficiently.
Staff are really good
10. Jänner 2026
Antwort von Floorstore - Wakefield
Thank you for your kind feedback! We’re really pleased to hear your query was resolved quickly and efficiently. Our team will be delighted to know their efforts made a positive difference. We appreciate your support and look forward to helping you again in the future.
Very professional experience.
Kept up to date throughout the process. Very helpful sales team and fitters were very friendly and did a great job. Carpets are very high quality and reasonably priced.
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Thank you for the lovely review 😊
We’re really pleased to hear you were kept up to date and that our sales team and fitters took good care of you. Great to know you’re happy with the quality and value of your carpets. Enjoy your new flooring!
Steve at Floorstore was brilliant throughout
I purchased some carpets for a new build home from Floorstore, and dealt with Steve. He was absolutely brilliant throughout the process: very patient, knowledgeable, and honest. We ended up getting an Invictus carpet and we are very happy with it.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Thank you very much for taking the time to leave such a lovely review. We’re delighted to hear you had such a positive experience with Steve. He’ll be thrilled to know his patience, knowledge, and honesty made a difference. It’s great to hear you’re so happy with your Invictus carpet, especially for your new build home. Wishing you many years of comfort in your new space, and thank you for choosing Floorstore.
Simply the best, better than all the rest!
I have been using the floor-store /Jim's carpets since 1999. When I lived in North Leeds.
Chris and family are the best. Great advice and knowledge. The young girl at the Wakefield branch was really helpful and knowledgeable.
I have just installed LVT click herringbone. This looks amazing.
I recomend anyone looking for flooring/carpets to consult with the floor-store.
27. Dezember 2025
Antwort von Floorstore - Wakefield
Thank you so much for such a fantastic review! 🌟
We’re absolutely delighted to hear that you’ve been with us since 1999! It really means the world to us. Chris and the rest of the family will be thrilled to read your kind words, and we’ll be sure to pass on your compliments to the team at our Wakefield branch too.
It’s great to hear that your LVT click herringbone installation looks amazing, it’s a stunning choice and we’re so pleased you’re happy with the result.
Thank you again for your loyalty and for recommending The Floorstore. We truly appreciate your support over the years and look forward to helping you again in the future.
The staff members were knowledgable…
The staff members were knowledgable polite and helpful.
16. Dezember 2025
Antwort von Floorstore - Wakefield
Thank you for your review. We are glad you were happy with your experience at our Wakefield store and we look forward to welcoming you back in the future.
5 star service at The Floorstore, Wakefield
Just had LVT fitted to my dining, kitchen, hallway and summer room and would highly recommend The Floorstore @ Wakefield. Excellent product, customer service and fitting. Couldn’t have asked for me.
Well done all
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Thank you so much for your 5 Star review!
We’re delighted to hear you’re so happy with your new LVT flooring and the service you received from our Wakefield team. It’s wonderful to know the whole process ,from product to fitting, met your expectations.
We really appreciate your recommendation and will pass on your kind words to the team. Enjoy your beautiful new floors!
APPARENTLY ILLEGAL FEE
On 30th August 2025 we went to our local store of The floorstore. I was asked if I needed any help to which I kindly asked the sales assistant how many packs of wood flooring of this particular pack i would need to cover a floor of a 4 by 4. She told me I needed 7 boxes which was fair enough so I bought 7 boxes. When I had completed the laying of the floor I was 2 boxes that was surplus to requirement. I took the 2 boxes back for a refund on the 2nd September (3days later) to be amazed to be told that I could not have a full refund that 25% needed to be deducted off my refund as they have a 25% restocking fee that they charge. He pointed out a notice that said this about a 25%fee..but after doing some googling asking if this was actually a thing apparently it is telling me legally a retailer cannot charge a fee for re-stocking, they can ask for a fee for other things like delivery charges but no delivery was needed as I collected and delivered back . So I will be now contacting the Head office with my finding that this is illegal in the UK APPARENTLY. So customers keep this in mind when thinking of using The floorstore
AFTER READING THE FLOORSTORE PATRIONISING COMMENT. PLEASE LET ME TELL YOU THAT ROOM IS A 4 BY 4. BUT NETHER THE LESS FOR PEACE SAKE LETS SAY I BOUGHT TOO MANY BOXES AND MISCALCULATED THE ROOM SIZE. FOR YOUR COMPANY TO DECIDE TO CALCULATE A 10%WASTAGE AS IF PEOPLE ARE NOT CAPABLE OF FITTING A FLOOR CORRECTLY WITH YOU DECIDING THEY MAY NEED TO BE ALLOWED FOR WASTAGE. YOU DO NOT HAVE THE RIGHT TO DEDUCT 25%OFF THERE REFUNDS AND INSULT THEM BY SAYING YOU ARE DOING IT AS A GOODWILL GESTURE. YOU ARE A DISGRACE AND STOLE MY MONEY WHICH I SHOULD OF BEEN ABLE TO HAVE A FULL REFUND FOR THE TWO BOXES I RETURNED. AS FOR ME EXCEPTING?? I DID NOT EXCEPT IT I WAS GIVEN IT THINKING I WAS GETTING MY TRUE VALUE.I RETURNED MY 2 BOXES EXPECTING TO GET MY FULL MONEY BACK. IT WASNT UNTIL I LOOKED AT THE RECEIPT AND SAW I HADNT GOT MY FULL REFUND. IT WAS THEN I WAS TOLD YOU HOLD 25% BACK WHAT YOU CLASS AS RE-STOCKING FEE. SO PEOPLE ARE GOING TO HAVE SPARE BOXES IF YOU TAKE IT ON YOURSELVES TO CALCULATE A 10% FOR WHAT YOU ASSUME THEY ARE GOING TO NEED AS WASTE. (UNLESS YOU EXPECT YOUR ITEMS TO BE DEFECTIVE)
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Hi Carol
Thanks for your review.
We have looked into your order and can see that you provided the measurements for a 4x4m room so would require 16sqm plus the recommended 10% wastage.
You were sold 7 boxes of flooring which equates to 17.43sqm sufficient for the 16sqm you quoted plus any wastage.
In order to have 2 boxes unused at the end of your installation your room could have been no bigger than 12.45sqm metres, so the measurements that you provided to our in-store team were incorrect.
The team did offer to refund you the cost of the 2 packs minus 25% as a goodwill gesture which you accepted.
Unfortunately in this instance as you provided the wrong measurements and accepted our goodwill gesture there isn’t anything more we can offer.
We hope that despite this you are pleased with how your new floor looks.
Regards
Liz
Very helpful tht was text book example of customer service from beginning to closure.roughout the entire…
Very helpful throughout the entire process.
From first guidance about types of suitable carpets in the store, and including the willing loan of carpet samples to assess their suitability in our home.
After we chose which carpet we wanted, the order we received was exact and comprehansive, together with a specific date for installation.
The carpet laying team arrived on the agreed date, were pleasant to waok with, and did a very professional job of laying the carpet we chose.
They left the room in which the new carpet was laid clean and clear of any detritus. And they took away the old carpet and underlay.
It was text book example of customer service from beginning to closure.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Floorstore - Wakefield
Thank you so much, Chris, for your kind words and detailed feedback. We’re delighted to hear you had such a smooth experience from start to finish.
Our team always aims to make the process as easy and stress-free as possible, so it’s great to know that it came through. We’ll be sure to pass your comments on to the fitters too — they’ll be thrilled! Enjoy your beautiful new carpet!
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