Florist Bewertungen 

I tried florist.ca in March first to send flowers to a friend recovering from surgery. Although the flowers were delivered on time, the bouquet was such an embarrassment. Flowers were substituted and it looked nothing like what was ordered. After escalating to a manager, I was offered a partial 'store credit'.

I decided to give them another chance and use my credit (which had to be topped up, of course). Deciding it would be safer to stay away from cut flowers, I ordered an arrangement of plants in a basket - upgrading to the deluxe version. Imagine my shock when our friends sent us a picture of the gift - and it was cut flowers - substituted. Switching a plant arrangement with cut flowers is not substituting one small thing that was not available. This is changing my order entirely.

I will never deal with this firm again - and I hope that you won't either.

This is a SCAM do not order.

Ordered Snapdragon flowers and truffles for Mother’s Day.

Instead of what I ordered, my mother received a small crappy bouquet and a pack of cheap biscuits from Dollarama.

Contacted support, impossible to get through via phone lines. The French option literally just hangs up on you, while the English option suspends you in hold limbo, requiring button presses every minute or so or they’ll hang up your call. They will never actually answer the call.

Finally received a response via email, where they offered to resend the items or store credit (useless if they don’t deliver).

This second bouquet they promised never arrived, and I have yet to receive any responses to my follow-up emails.

This is a scam which needs to be shut down

Absolutely horrible. Flowers were delivered late for the occasion they were ordered for. They used a courier that doesn't work weekends, and they arrived damaged. When I contacted them about the issue, I recieved one email response asking for photos and then radio silence. Do not order from this company.

Terrible experience. It was delayed, the dropped off the wrong product (I paid $80 dollars and they delievered a $10 flower!!).

DO NOT USE THIS SERVICE.

I purchased "deluxe" bouquet however received a tiny bunch of flowers instead. I contacted the customer support with the photo they agreed to either send a replacement or offer store credit I chose replacement which they never sent and just began ignoring my emails since then.

I ordered flowers for a family whose son just died of cancer. The flowers were supposed to be sent to their house but instead went to a depot in town. The bereaved father had to drive to town to get them. I was so embarrassed and upset. Imagine your son died three days ago and someone sends you flowers and you have to drive to town to go get them. The company kept telling me there was nothing they could do because their records showed the flowers were still in transit and on their way to the home, even though the Purolator website's tracking information clearly showed that the flowers were at the depot awaiting pick up. If zero stars was an option, that's what I would choose. This botched delivery seriously added to my grief over the death of this boy.

The worst company I have ever dealt with. Ordered a beautiful arrangement as shown online for my daughter’s 19th birthday. She received 5 carnations and one rose. Not even close to the picture online. I complained online as well as on phone only to keep getting the run around about finding the appropriate flowers to match online. Over 30 hours later birthday come and gone and still no replacement bouquet in sight. Beyond disappointed!!!

Ordered long stemmed pink roses and got carnations and mums. This was supposed to be for my daughter 40th birthday and the special
Moment was ruined. They replaced the order a week later and the roses were already fully opened. Not what I ordered or paid for. Do not use this company as they are scammers

Hello.
They didn’t deliver the flowers and never returned my money. Very disappointing service. I don’t recommend them at all.

I placed this order hoping the flowers would reach my friend, who has just undergone surgery, before she is discharged from the clinic. Unfortunately, the delivery was returned because the clinic's front door was locked. However, there is a sign on the front door clearly instructing delivery drivers to take deliveries to the back entrance if the front is closed.

It appears the delivery driver did not follow these instructions, and as a result, the flowers were sent back. Because of this delay, there is now no guarantee that my friend will receive them before she leaves the clinic.

I am very disappointed with how this delivery was handled, especially given the circumstances and the importance of getting the flowers to her on time.

I wish I would have read the reviews...

I ordered a bouquet for Mothers Day and she was sent an orchid... That could have been bought at a corner store.
I contacted them and was told to send a picture of what was received and once they received that, the bouquet i ordered would be sent out. It was not. Its been almost 3 weeks and no response from the 'customer care'.

Definitely look elsewhere. Super unprofessional and did not even receive what I paid for.

Ordered Lavender Luxe. Flowers were delivered on Friday morning at 10:30 AM for a funeral. And by Saturday at 1 PM they were wilting and browning. The bouquet was not as shown in the picture either. The picture showed hydrangea and that was not included. The bouquet did not look good in general and it was very disappointing.

Florist.ca is a company that should not be trusted. I ordered a Supersized Serenity spray for a very important funeral - with delivery in 2 days from the order date. The funeral was the following day and the flowers were never received. They actually sent an email notifying me of their inability of delivery due to lack of florists - in the afternoon of the actual delivery day. This email went to Spam and we had no chance to replace the order. They caused us a lot of embarrassment and sadness that we couldn't actually send our condolences to the family. DO NOT ORDER from them!

I’d give these idiots 0 stars if possible.I had the WORST customer service experience I’ve ever had with them. Flowers came days late, they didn’t even send the correct flowers that I ordered. When I inquired for a refund because they didn’t send the correct product they basically told me there was nothing they could do. I’ve emailed them for 3 weeks and phoned the 1-800 number. Order literally anywhere else. Nightmare company.

My wife wanted to send her friend flowers for mother's Day who lives in another province. They were not delivered until 2 days after, after having been promised on mother's Day and then the day after. They refused to refund her money or apologize for the inconvenience or poor services. Would highly recommend using a different company

This is the worst "florist" ever, do not use! They are just an aggregator internet delivery service, not even a real, physical florist. I ordered a same-day delivery. After they charged me, they sent an email hours later saying they can't deliver today and they delated it for 2 full days! Then I tried to cancel but I had to call them 5 times to get confirmation of a refund. They tried to upgrade, give store credit etc. I had to escalate to manager to ask for a refund. They say yes. Then I get an email saying "It will now be delivered Monday". This was the worst. Order your flowers from local stores, don't fall into the "I'll search online" trap.

Delivered mother's day flowers 4 days late and then a week later after saying i would get a refund they charged me a second time instead. Impossible to get a hold of. Complete scam of a company

wow, I was SOOO embarrassed to receive such a SMALL bouquet of flowers for mothers day. I upgraded and paid for a beautiful bouquet and when I opened the package for my mom, my brother and I looked at each other in disbelief. I had to go to our local grocery store to get additional flowers and a vase. There was no way I could hand over my mom the bouquet of flowers I ordered for $100. It was disgraceful. I contacted the company several times, they responded the first time saying they would give me a credit towards my next purchase which I would never buy from them again, and stopped responding. I am escalating to the Better Business Bureau and all over social media.

It looks like there is ring of online florist sites in canada scamming people. We are now on to you. Get ready for the cuffs.

I had a VERY disappointing experience with Florist.ca and Bloomex. The flowers I received looked nothing like what I ordered online. The arrangement was completely different in style, size, and overall presentation.
Worse, the flowers delivered were visibly old and low quality—some were already wilting and looked like they had been sitting around for days. This was especially embarrassing as they were meant to be a gift.

When you order flowers, you expect them to match what’s advertised and to be fresh. Unfortunately, Bloomex failed on both counts. For the price paid, the service and product quality were unacceptable.

I would NOT recommend ordering from them and will not be using their service again.