Florist Bewertungen 

Very disappointed and disgusted with their "bait and switch" advertising! The amount of flowers that were delivered for a very special friendship Birthday WAS NOTHING LIKE THE pictures shown or even arrive in a vase. Very expensive for what was delivered. They should really specify how many cuttings a small, medium or large entail. Disgusted! Do not buy from them.

I ordered a sympathy bouquet on May 6th. I paid for same day delivery. Once the order was confirmed, I was told it wouldn't be delivered until the next day. But they still kept the same day delivery fee. The next day when it was supposed to be delivered, I got a notification that it was canceled. However, I was never told whether I would get a refund or not. I contacted them only to be told there was a delay in the delivery and not canceled. At this point, I was starting to get frustrated and asked for compensation when I was told flat out no!
Forward to yesterday, May 20th I got a notification saying that the sympathy bouquet from 2 weeks ago was going to be delivered today.
When I contacted them asking them why it wasn't canceled 2 weeks ago, they said they couldn't. However, I got another email today saying it was canceled......again!
So now we're sitting here with no bouquet and no refund or compensation as it was 14 days after I ordered it.
They are a bunch of crooks and make promises they can't keep!

Never one to complain, but this experience with Florist was one of the most frustrating customer service experiences I have ever witnessed. Ordered flowers, they never got delivered. Called Florist, they said that the address was not in their delivery zone. No notification to tell me that...nothing. Asked for a refund, they said we need to verify it wasn't delivered after they told me they couldn't deliver? That took a week. Then called again, asked for refund, they offered me a gift card because mother's day was coming up and said they don't do refunds. I said no, and asked to speak to a Manager, they told me they would call me the next day after they escalated the issue. They sent me a gift card instead. I was so fed up with calling them 5 times in one week, I tried to use the gift card...it didn't work. After over a month, and calling them every day and them saying "we will call you tomorrow" or sending me an invalid gift card, I finally got my refund 6 weeks later.

Total scam of a company. Do. Not. Order. From. Them. I learned this the hard way. Next time I support a local florist.

Ordered a Mother’s Day bouquet with paid next-day delivery. On Mother’s Day itself, the company informed me it would arrive after the occasion because of the “size of our country” and the “busy season.” If you think Canada being large and Mother’s Day being busy are unforeseeable events for a flower delivery company find a new industry. Also, if your delivery infrastructure can’t handle the demand, stop accepting orders you can’t fulfill or invest in systems that can.

The flowers ultimately arrived 3 days late, the bouquet delivered wasn’t even the one I ordered due to “stock issues,” and the promised refund for expedited shipping never materialized.

Probably the worst experience with a business that I've had outside of the airline industry.

I’m so disappointed with this buisness, delivery is days late and still no info, one representative hung up on me…Please do not use these guys, very bad service

AWFUL SERVICE! I ordered for same day delivery, was charged $20 for that service, then they changed my order to arrive 5 days later! I immediately contacted them within minutes to cancel as the people who these flowers were will NOT be home for this delivery as they travel for the funeral. I had to go online and order new flowers from elsewhere. Now they refuse to give me a refund even though they changed the terms of the order.

Absolutely disgusting service.

I ordered flowers to a place out of their delivery zone, which I admit was my fault. After my order was cancelled I received an Email about how to proceed with the order so I asked for my money back. I then got another Email saying I didn't respond within 24h and will receive store credit. After sending proof of my response, I got another automated Email calling me someone else's name. Then doubled down on the fact that I didn't respond. Most of the emails I got were from different addresses, the contact email on the website doesn't respond. Awful "customer service". Save your money

I ordered flowers for my mom for Mother’s Day and the flowers arrived 4 days late. I paid 135$ for pink and purple flowers. She received a few red roses and white flowers and half of them were dry and dead when she received them. I asked for a refund and no one is answering my email. If I could give a zero star to this company I would. Awful service!

Ordered an arrangement for Mother's Day for delivery. What arrived was not the order nor any way commensurate to the original order.

In addition, it was 3 days late and looked like it had been kicked around for the entire time.

When I tried to reach out to Florist.ca to asked for a refund or feedback, I am yet to hear anything from them. No response.

DO NOT USE THEM.

Buy from your local florists.

I had a horrible experience with this company. I purchased flowers for my wife for Mother’s Day. The day after ordering, they tell me it’s going to take a couple more days. I called the customer support which was horrible. If you click on existing customer support they never pickup the phone the call just ends after 15 minutes. If you hit pound for a call back, you never get a call back. I ended up choosing the new customer support on the phone. They first tried transferring me then the line died. Then I called back and said nobody’s helping me. The person said she’d help. I said I’d like to cancel the order. She said there was nothing they could do, even though the flowers were only going to arrive 2 days later. When the flowers did arrive, they weren’t anything close to what I ordered. They were all white flowers and I ordered a colourful bouquet. The company said that it’s in the agreement that they can change the bouquet. This place should be shut down. It’s scamming people. No other company can send you something you don’t want and then say it’s in the agreement. Also, these white flowers were some of the smallest flowers I’ve ever seen. The bouquet I ordered was to be a medium size but it ended up being a half dozen tiny white flowers.

I will never order from Florist.ca again and will tell anyone who will listen what a scam this company is. I ordered the Lavender Bouquet for my mother. And I paid extra to have the Luxe bouquet. Not only was it two days late arriving but it was NOTHING like what I ordered. I could have gotten 5 bouquets from the grocery story and been better off. There was not a single flower in the bouquet that was shown in the picture. Only mums and carnations. $108 for a small bunch of mums and carnations. Not the lavender, roses and other beautiful flowers I ordered.
When I reached out to customer service…multiple times….there was not one response.
This company is a complete scam.
Completely disappointing and expensive experience. I suggest you order elsewhere.

I would strongly caution anyone considering using Florist.ca.

I placed an order specifically for advertised same-day delivery, only to later be contacted and told they were unable to deliver it that day. Despite failing to provide the very service they advertised, I was refused a refund.

To try and resolve the issue, I agreed to a second delivery arrangement after they offered an upgraded order for the inconvenience. That delivery never arrived either.

Since then, I have called multiple times without ever getting through to anyone and sent several emails requesting updates, all of which have gone unanswered.

At this point, I’ve paid for a service that was never provided, received virtually no customer support, and have spent days trying to get basic communication from the company. Extremely disappointing experience from start to finish.

This is the worst flower buying experience I’ve ever had. $60 for $10 worth of grocery store flowers. No refunds whatsoever as per their “policy” BUNCH OF CROOKS!

DO NOT USE THIS SERVICE UNDER ANY CIRCUMSTANCES. I ordered flowers for Mother's Day about a week in advance. Then midweek, I got an email saying they would be delivered on Friday instead of the agreed upon Sunday delivery. I called repeatedly - no answer. I emailed repeatedly - no answer. Then on the Friday, my mom reaches out to say thanks but that I really should speak to the provider since most of the flowers were wilted and looked like they had been run over. I emailed so many times....no answer. Then, after numerous emails, about a week later I get an email saying they won't give a refund but I can get store credit. Why would I want another embarrassment like that trying to send someone flowers again - a funeral, another special day...with me not trusting the delivery date, that the flowers will actually be nice, or that anyone will respond.

I am going to review them as many places as I can to make sure someone else doesn't have a special day ruined.

1 star review

Ordered a big bouquet of spring flowers with glass vase for an occasion, three weeks in advance. On the morning of the delivery, I got a message saying they didn’t have the flowers so substituted a single dark purple orchid !!! Not comparable nor in keeping with the occasion. I complained and requested a partial refund or credit and was denied. Not impressed and will never use this company again.

I wish I saw these reviews before placing my mother's day flower order. I ordered a large supersized bouquet of flowers in pink and purples for $85 plus $15 for delivery. What came was 10 stems that looked like Safeway put it together. In yellows and reds. When I emailed to complain they said that it "aligned" with that they produce. They are a COMPLETE scam! DO NOT buy from them!

Ordered Mother's Day Flowers - they told me on Mother's Day that they would be delivered sometime the following week 'due to the size of our country'. Then a week later they just cancelled and refunded the order saying the couldn't deliver them. Don't use these guys!

My kid ordered my mother in laws flowers for mothers day. The flowers never came, causing me and my husband to have a blow out fight. Flowers came yesterday unannounced and broken. They need to be taken down and out of business. Still never got the refund we desperately asked for.

My wife and kid ordered my mom flowers for Mother’s Day because she lived far away. She didn’t the flowers until 2 days later. This caused a rift in me and my wife’s relationship. Scammers.

Ordered flowers for Mother's day. Was told flowers would get there by 8pm at the latest. Flowers were delivered 2 days late and broken. Never again.