I just wanted to say thank you, and also apologise for judging the situation too quickly at the beginning. When the first fountain arrived damaged, I was very disappointed and worried becau... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The two figurines I purchased arrived in a timely manner, were very well packaged and protected, and look absolutely beautiful! I am really pleased with the quality of these delightful pieces of art t... Mehr ansehen
Unternehmen hat geantwortet
Suzy arrived broken, i sent a photo and email and within a half hour i had notice a new one was on the way. Recieved 2 days later. I have never experienced such attention from any store anywhere ,... Mehr ansehen
Unternehmen hat geantwortet
It was difficult to make a decision as to which fountain to choose but I think we made the right one. I would have appreciated a bit more information about which date to expect it. At one stage it was... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Garten
- auch in
- Brunnenbau
- Fachhandel für Kaminöfen
- Geschäft für Dekoration und Inneneinrichtung
- Geschenkeladen
- Kunstpflanzen-Anbieter
Vom Unternehmen geschrieben
Our group is based on 5 generations of Andalusian art design traditions and started in Australia back in 2013 and has ever since been active in building a strong network of reputable & ethical distributors across the country. Our premium home décor range & quality water features are sold & distributed under our brand Fandango 360 in over 138 décor stockists, 51 garden centres across 3 countries. Fountain Store offers a one stop shopping experience for garden, home and gifts ideas & solutions. We design, produce & sell our collections across Australasia. Design is our strength; variety is our differentiation & exceeding customer expectations is our mantra. Our collections include designer quality ornaments covering New Age, Ocean, Abstract, Angelic themes & high-end tableware. We only select top quality materials for indoor & outdoor use. Our water features range varies in colours, sizes & we even produce custom made designs. We champion variety, value & above all design. Our design concepts stem from unique interactions with our communities, travel experiences, our generational know how & our creative workshop. Abstract art is at the nub of our collections especially for garden ware, art décor feeds the design of our giftware & tableware with a combination of premium materials & exiting colours. This spring we are introducing metal & wall art items. This new collection includes a wide range of Andalusian Moorish metal art items with lighting, candle holders, mirrors & stylish tableware decoration. Our modern range includes abstract art déco, collage & 3D paintings as well as wall hung unique décor ornaments. Get in touch to explore our creative solutions for home & garden space. Be part of our successful distribution network & own part of our exclusive designer items for your home and garden.
Best Quality Fountains in Australia
Vom Unternehmen geschrieben
- Designer Quality at Affordable Prices
- We design, produce, buy and export over 450 different water features suitable for indoor and outdoor. We only work with ethical suppliers that share our passion for fountains and our history in craftmanship. We use various materials including mosaic, ceramic, clay terracotta, polystone, marble, acrylic and resin. The choice depends on design, functionality, size, weather conditions and longevity and cost. Our sourcing is not limited to one country, rather we are constantly on the look for new exciting places like Morocco, Turkey, Mexico, Colombia, Guatemala, Tunisia, etc... We are currently operating in 6 countries and growing fast to expand into other territories.
Kontaktinformationen
2/2 Rachael Cl, 2128, Silverwater, Australien
- 1300848094
- care@fountainstore.com.au
- fountainstore.com.au
4,6
Hervorragend
1086 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Fastest shipping ever
Fastest shipping ever. I love that I can use it without the heat as it’s a great to just see as the fake flames give off a cosy warm feeling that is just brilliant. Highly recommend, and may even put in the bedroom when I get a real one as it’s so cosy to look at. Five stars
25. Mai 2026
Antwort von Fountain Store Australia & New Zealand
Thank you so much for your wonderful 5-star review!
We're thrilled to hear you're loving your Davos Electric Fireplace.
Your feedback means the world to our small team here at Fountainstore. Enjoy your beautiful cosy fireplace in this cold weather, and please don't hesitate to reach out if you ever need anything.
Very rude and unprofessional behaviour
Very rude and unprofessional behaviour. They behave as if you have made a mistake by ordering from them!
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Fountain Store Australia & New Zealand
We are sorry to hear about your experience. Your broken statue was the result of a poor handling by the couriers. A replacement has been shipped and a tracking number provided. Sincerely, Fountain Store
poor after sales support when things go wrong
I bought a fountain three months ago which I love, and recently purchased a solar panel kit from the same store. The solar panel arrived damaged. I contacted the seller straight away, sent video evidence twice across multiple channels, and followed up several times over the course of a week. Each time I was told I would hear back that same day and never did.
When I finally mentioned raising a dispute with my credit card provider, the seller claimed a refund had been issued. A week of no action, and suddenly a refund appears the moment I pushed back, except the money has not actually arrived. Still waiting.
If you run into any issues with an order here, do not expect a straightforward resolution. Based on other reviews I have seen, problems tend to get turned back on the customer and the owner seems to rather spend more time debating with their customers than actually addressing their problems.
To the owner from a business owner myself: your products are good but your after sales communication needs serious work. A customer should not have to chase you for a week with no clear update or resolution after they did what you asked for, it's disrespectful and very unprofessional. You may not feel the impact now with a steady flow of new customers, but poor service has a way of catching up eventually.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Fountain Store Australia & New Zealand
Dear Amy,
We sent the solar panel promptly and it was delivered within 4 days to WA. Broken panel was caused by poor handling by couriers services. I am glad that you are enjoying our fountain.
If you need a solar fountain, we have a wide range of items to choose from.
As for the lack of communications, you reported the matter on Friday and we got you a full refund on Monday.
Your refund was processed before you even mentioned a dispute or escalation. Sorry we could not have been of any further assistance.
Sincerely, Fountain Store Management Team
My order was delivered the next day
My order was delivered the next day - packaged well no breakage. Will be buying more from this site in the future.
21. Mai 2026
Antwort von Fountain Store Australia & New Zealand
Thank you very much Margaret,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
The fastest delivery for a big item…
The fastest delivery for a big item I’ve ever had. The fountain is impeccable, the picture doesn’t do it justice, better in real life. Easy instructions to follow. Glad I’ve purchased it
20. Mai 2026
Antwort von Fountain Store Australia & New Zealand
Thank you very much Sandra,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Antwort von Fountain Store Australia & New Zealand
Thank you very much Tina,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Antwort von Fountain Store Australia & New Zealand
Thank you very much GT,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Very happy with the both products
Very happy with the both products. I have no doubt I’ll be shopping again.
17. Mai 2026
Antwort von Fountain Store Australia & New Zealand
Thank you very much Leonie,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Excellent product and service
EXCELLENT product and service
ARRIVED WITHIN 48 HOURS BRILLANT
17. Mai 2026
Antwort von Fountain Store Australia & New Zealand
Thank you very much Vicki,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
The water fountain worked fantastic
The water fountain worked fantastic, easy instructions and delivery was really quick
17. Mai 2026
Antwort von Fountain Store Australia & New Zealand
Thank you very much Cheryl,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Antwort von Fountain Store Australia & New Zealand
Thank you very much Will,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Delivery took nearly 3 weeks
30. April 2026
Antwort von Fountain Store Australia & New Zealand
This is unusual for us, containers got stuck and we are sorry for that, at least you liked the item.
Awesome product range
Absolutely loved the range of water features in this store! My 3 faced Buddha fountain now reminds me of our Japan trip and it looks so unique and different to other things on market
30. April 2026
Antwort von Fountain Store Australia & New Zealand
Thank you very much Eve,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Antwort von Fountain Store Australia & New Zealand
Thank you very much Felicity,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Antwort von Fountain Store Australia & New Zealand
Thank you very much John,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
I recently purchased this fruit-adorned…
I recently purchased this fruit-adorned lady bust from fountainstore.com.au, and I couldn't be happier with it!
The colors of the tropical fruit—from the bright yellow lemons and starfruit to the deep purples and greens—are so vivid and give the piece a wonderful, retro-chic energy.
What I love about it:
The glaze has a beautiful sheen that makes the colors pop and feels very high-quality.
The serene, smiling expression on the face adds such a peaceful yet playful vibe to my room.
Everyone who has visited since I put it out has complimented it. It’s truly a unique find that you don't see everywhere.
The delivery was prompt and the item was well-packaged to ensure it arrived in perfect condition. If you're looking for something that adds a splash of personality and color to your home decor, I highly recommend this!
11. Mai 2026
Antwort von Fountain Store Australia & New Zealand
Thank you very much Julie,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
My buddah water feature purchased only…
My buddah water feature purchased only a few days ago arrived so quickly I was very impressed with how quick delivery took.
It looks amazing, fits my space perfectly 👌 & for the price im so incredibly happy with it 😊
Many Thanks x
11. Mai 2026
Antwort von Fountain Store Australia & New Zealand
Thank you very much Rachel,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
I am pleased with the product I…
I am pleased with the product I received... Very happy with the purchase. Thank you very much!
12. April 2026
Antwort von Fountain Store Australia & New Zealand
Thank you very much Angel,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Antwort von Fountain Store Australia & New Zealand
Let us know what we could have done better to deserve 5 Stars.
Such a beautiful and unusual plant…
Such a beautiful and unusual plant holder and stand. Delivered quickly and with updates. Good personal approach from the business side of things. Definitely recommend to buy from.
16. März 2026
Antwort von Fountain Store Australia & New Zealand
Thank you very much Jean,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
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