FramesPlus Bewertungen 

280
•
TrustScore 3.5 von 5

3,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Purchased a white, square frame. Dimensions are perfect, frame is good quality and great value. It also arrived quickly and well packaged. Very happy either way purchase and will buy from you again.... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Don’t waste your money on these cheap tatty looking picture frames. They are basically MDF with oak looking plastic ironed or glued on. As if that isn’t bad enough the cut edges are jagged and ill... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Overall, delivery was very quick. The quality i would say is lower than IKEA, but I couldn’t find the size I wanted there. The cut finish could have been better as you can see the corner joints. Sti... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I like the enormous range of frames available on FramePlus. Each described and photographed which makes choosing the exact frame, with or without mount, for my requirement. I particularly liked t... Mehr ansehen

Unternehmensdetails

  1. Bilderrahmengeschäft

Vom Unternehmen geschrieben

Making high quality picture frames & mounts convenient and affordable for everyone. We are the source for high quality picture frames and picture mounts. We do not Import We manufacture every Picture Frame in UK. We offer the highest quality solution for picture display requirments in large volumes or singular without a premium price


Kontaktinformationen

3,3

Akzeptabel

TrustScore 3.5 von 5

280 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 55 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,3

Alle Bewertungen

(280)

31 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Enormous range of frames…

I like the enormous range of frames available on FramePlus.
Each described and photographed which makes choosing the exact frame, with or without mount, for my requirement.
I particularly liked the clear explanation of both the frame size and the size of picture that would be suitable.
I also found the prices to be very reasonable.
Delivery forecast to the precise day and all completed within 4 days from placing and paying for order on FramePlus website.
I would have no hesitation to recommend FramePlus and purchase more from them, which I have been looking to do so today.

9. Dezember 2022
Bewertet mit 1 von 5 Sternen

I received my ordered frame yesterday

I received my ordered frame yesterday, it’s arrived damaged, gutted as it’s part of a gift. Having tried to contact Framesplus via their Live Chat I’ve had no reply. I chose to email but have had no reply to this, they don’t supply a contact telephone number so it’s really not great. I would recommend you look elsewhere for frames. Not good customer service

25. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Payment taken straight away but no…

Payment taken straight away but no confirmation email or any response to contact attempts through website form or email, no telephone number to chase up?

@Framesplus - Do you even read the reviews?! Why leave a reply asking for an order ID, which I stated I didn’t get an email confirmation so won’t have, I have also emailed the email address provided twice with no response?! Your reply is useless, please contact me to either return my money or send the products I paid for!

17. Mai 2022
Bewertung ohne vorherige Einladung
FramesPlus-Logo

Antwort von FramesPlus

Hi,
Dear customer,
Thanks for your valuable feedback.
We are apologize for this inconvenience as we did not get your emails.
Would you like to please send your order and payment details on the following email again, we're ready to resolve it for you on priority bases.

Email: info@framesplus.co.uk
Our dedicated team available to assist you 24/7.

We appreciate your understanding.
Thanks & Regards
Customer Support Team.

Bewertet mit 1 von 5 Sternen

Took my money and sent nothing

Took my money and sent nothing. No response to my emails, including those sent via PayPal's complaints process. Thankfully now have my money back via PayPal, but would warn others to proceed with caution.

28. Jänner 2022
FramesPlus-Logo

Antwort von FramesPlus

Hi,
Dear customer,
Thanks for your feedback, We are really sorry for this inconvenience.
We are actively responding on all queries, Would you like to please share your order id so we will resolve it asap.
EMAIL US:
info@framesplus.co.uk

Thank you for your cooperation.
For any further inquiry please contact us back.
Thanks & Regards
Customer Support Team.

Bewertet mit 1 von 5 Sternen

Picture frame came and come broken on 3…

Picture frame came and come broken on 3 of the edges complain about it. And nothing at all came from them no replacement or refund waste of time
Will not buy from there

13. Dezember 2021
FramesPlus-Logo

Antwort von FramesPlus


Hi,
Dear customer,
Thanks for your valuable feedback.
We are really sorry for this inconvenience, as we did not get any email from your end regarding the damaged item.
Would you like to please send us the photo of the frames showing your concern, so we are ready to send you the replacement or refund as you want?

For any further inquiry please contact us back at info@framesplus.co.uk
Thanks & Regards
Customer Support Team.

Bewertet mit 1 von 5 Sternen

The frames were damaged

The frames were damaged. I sent two emails to ask about this. I heard nothing back. There is no phone number or way to contact them on their website. So I’m stuck with two frames that I paid for and can’t use. As I have no way to get hold of them. Not impressed and wouldn’t use this company again

13. November 2021
Bewertet mit 5 von 5 Sternen

Lovely frame

Lovely frame, clear lines and lightweight. Very good value for money and free postage and packaging too.

3. November 2021
FramesPlus-Logo

Antwort von FramesPlus

Hi,
Dear customer,
Thank you so much for your valuable feedback.

Bewertet mit 1 von 5 Sternen

DO NOT BUY FROM FRAMES PLUS

DO NOT BUY FROM FRAMES PLUS

Frame was supplied damaged and their e-mail contact address isn’t working. They don’t have a contact telephone number. I a message on their website messaging service a few days ago and haven’t received a response
Do not buy from this company

They have now, 2weeks later, responded to my complaint re damaged frame by asking me to confirm my ID. They ask this knowing that customers have no way of contacting them as their tel number and e-mail address isn’t working/isn’t recognised
DON’T BUY FROM THIS COMPANY

3. November 2021
Bewertung ohne vorherige Einladung
FramesPlus-Logo

Antwort von FramesPlus

Hi,
Dear customer,
We are really sorry for this inconvenience, as we were facing some technical issue with our system.
Would you like to please confirm your order id, so we are ready to resolve it for you?

Thank you for your understanding.
For any further inquiry please contact us back
Thanks & Regards

Bewertet mit 1 von 5 Sternen

No response from the shop

I bought some frames from this shop twice. the first time was ok. shipping was quicker and frame was ok. but the second time, I am still waiting for the delivery after 14days I order. I tried to contact the shop but both email and phone are not working. I left my enquiry through their Website but no response. I am still hoping my order will be delivered soon.

1. November 2021
Bewertet mit 1 von 5 Sternen

Cannot email as address not valid and…

Cannot email as address not valid and no number provided on website to call.
Item has arrived broken. Cannot get hold of anyone to request a replacement.

31. Oktober 2021
Bewertung ohne vorherige Einladung
FramesPlus-Logo

Antwort von FramesPlus

Hi,
Dear customer,
We are really sorry for this inconvenience, as we were facing some technical issue with our system.
Would you like to please confirm your order id, so we are ready to resolve it for you?

Thank you for your understanding.
For any further inquiry please contact us back
Thanks & Regards

Bewertet mit 3 von 5 Sternen

Sadly I never received my order

Sadly I never received my order. It was delivered to the wrong house, then handed back to the driver who never bothered delivering to the correct address instead Hermes produced a string of excuses for why it never got delivered which when challenged they admitted were untrue.
Sadly this sort of thing happens when Hermes is your delivery company.
Framesplus offered to resend the frames but
I just wasn't prepared to take the risk with Hermes, so I was given a full refund. Shame really as the frames looked really nice on the website.

17. Oktober 2021
Bewertet mit 5 von 5 Sternen

Great company

Great company. Brilliant communication and customer service. After contacting the company because I hadn't received my order, I received a replacement item within a few days. Perfect for my needs. I would highly recommend.

7. Oktober 2021
Bewertung ohne vorherige Einladung
FramesPlus-Logo

Antwort von FramesPlus

Hi,
Dear customer,
Thanks for your valuable feedback.

Bewertet mit 5 von 5 Sternen

Exactly what I needed

Exactly what I needed, fast delivery and good communication from seller. Will use again

7. Oktober 2021
Bewertung ohne vorherige Einladung
FramesPlus-Logo

Antwort von FramesPlus

Hi,
Dear customer,
Thanks for your valuable feedback.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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