Very fast and positive response to a small problem I found with the phone I purchased. I would recommend Frank Mobile to others for good quality customer service. Thank you.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great experience but I bought a Prime condition IPhone that I realised after delivery had a scratch across the screen and I expected Prime condition so I was disappointed. I had no other issues and th... Mehr ansehen
Unternehmen hat geantwortet
Honestly, such an unexpectedly good experience! I bought a few phones to test return some that I didn’t like, and use the credit to buy something else. So a fairly complex interaction but the suppo... Mehr ansehen
Unternehmen hat geantwortet
Fast delivery and phone exactly as described. It appears as new. The battery life isn’t stunning but that may well be a feature of this particular model.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!
Kontaktinformationen
Little Collins Street , 3004, Melbourne, Australien
- 1300 882 674
- befrank@frankmobile.com.au
- frankmobile.com.au
4,6
Hervorragend
552 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Perfect phone, love it
Ordered an iPhone 11 ‘great’ condition. It was delivered super quick, came in cute eco friendly packaging. The phone is absolutely perfect, like new, 100% max battery capacity.
So happy with this. Thanks guys!
3. April 2023
Antwort von Frank Mobile
We really appreciate you taking the time to leave us your amazing review. It means a lot to the whole team!
Nice phone
Nice phone , had delivery trouble , not franks fault tho. In saying that it would have been nice to know 3 weeks after iPhone 11 purchase , I could have purchased iPhone 12 for $50 extra . If I’d known I would have waited the 3 weeks
29. März 2023
Antwort von Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
Crazy Super Rocketship 100%
Sick phone,
Went from iPhone SE (2020) to IPhone 12 Pro. Wicked quality camera and battery life is way better than I expected. Got a “Good” quality phone and got an “excellent/ex-demo” quality phone.
21. März 2023
Antwort von Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Delivery was fast and the service was…
Delivery was fast and the service was excellent would highly recommend
14. April 2023
Bewertung ohne vorherige Einladung
Antwort von Frank Mobile
Thanks for supporting our business and leaving us such a great review!
Deal with Frank mobile at your own risk.
I was sent a region-locked phone which I could not use, and had to send back. This arrived on 22nd March. Communication was very difficult - the WhatsApp link on FB does not work. When we finally got though to them, they arranged to send me a replacement phone - they then sent me an iPhone and it was supposed to be a Samsung. I waited then for confirmation about another replacement but none could be found - at no stage was I offered to upgrade to another phone, to simply get a phone to me - that whole process took two weeks. I sent back BOTH phones a week ago exactly (and emailed them with the AusPost receipts and tracking numbers) and have yet to receive my full refund as promised. It is now 10th April and I do not have either a phone nor a refund yet. Deal with Frank mobile at your own risk.
18. März 2023
Antwort von Frank Mobile
Hi Esta,
We truly apologise for the experience you had with Frank Mobile this time. We failed to exceed your expectations and are remorseful about it. Please note, your device was returned to us on the 6th of April. As the 7th to 11th was Easter weekend, we were closed and unable to process your refund. Your return has now been finalised this morning.
Sincerely apologetic
Frank Team
Super fast delivery & no fuss ordering
Super fast delivery & no fuss ordering. Phone is great value & in great shape - perfect for someone who doesn’t have ooodles of money to spend on a phone, but can still have something really nice & functional!
18. März 2023
Antwort von Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Refurbished Samsung Galaxy S22 Ultra
I'm glad I purchased my S22 Ultra from Frank mobile. Delivery was fast and the phone received was definitely as expected - I ordered a mint condition model and that is exactly what I got!
Will definitely buy my next phone from Frank Mobile.
Geoff
25. März 2023
Antwort von Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Great purchase
My husband wanted me to buy a new one as he was very sceptical, but I am happy with my purchase. It took me awhile to set up everything and I finally got my tones sorted. So happy, glad to recommend your firm to anyone. Thank you.
26. März 2023
Antwort von Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
Fast service
Fast service, exactly as described. Very happy with my purchase from Frank mobile. Thank you!
13. März 2023
Antwort von Frank Mobile
Thank you for leaving us 5 stars! We really appreciate your business :D
My Frist iphone
Awesome price for the phone and delivery was super fast overall I would recommend this place to anyone who wants a mobile phone
18. März 2023
Antwort von Frank Mobile
We really appreciate you taking the time to leave us your amazing review. It means a lot to the whole team!
Upgrade from 8 pto plus to 11 pro
Happy with the 11 pro I just bougt.
I am not missing the 8 pro plus size. The 11 pro is nice in my hand. The transfer from old to new phone took a bit but was relatively easy. I am happy with the no nonsense attitude of FRANK. I recommend them to my family and friends.
18. März 2023
Antwort von Frank Mobile
Thanks for supporting our business and leaving us such a great review!
Antwort von Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
Not a single issue
22. März 2023
great phone super quick delivery…
great phone super quick delivery excellent
18. März 2023
Bewertung ohne vorherige Einladung
Prompt service
Prompt service. Ordered on a Wednesday afternoon and received the phone on Friday (interstate order). Phone is perfect :)
28. Februar 2023
👍👍👍
Quick delivery and I’m very happy with the phone. Bought ‘Mint’ condition and it came perfectly as described, with 94% battery health. Great experience all round, definitely recommend.
20. Februar 2023
Antwort von Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.