Frank Mobile Bewertungen 

550
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great experience but I bought a Prime condition IPhone that I realised after delivery had a scratch across the screen and I expected Prime condition so I was disappointed. I had no other issues and th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Honestly, such an unexpectedly good experience! I bought a few phones to test return some that I didn’t like, and use the credit to buy something else. So a fairly complex interaction but the suppo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Fast delivery and phone exactly as described. It appears as new. The battery life isn’t stunning but that may well be a feature of this particular model.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The iphone 14 Pro was just what I needed. It was received in Prime condition and continues to work very well. The delivery was prompt and packaging secure. I have not experienced any issues at all... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Mobiltelefongeschäft

Vom Unternehmen geschrieben

Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

550 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(550)

67 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

My husband bought a phone from you and…

My husband bought a phone from you and we have emailed a couple of times asking when it will arrive haven’t heard anything. If we knew it was going to take this long I wouldn’t have bothered and bought a new one. If I don’t hear from you in a couple of days or have my order by then. I’m wanting to cancel the order and get a refund please. As I’m desperate for a phone after the previous one went for a swim.

15. Februar 2024
Bewertung ohne vorherige Einladung
Frank Mobile-Logo

Antwort von Frank Mobile

Hi there,

We're sorry for any delays. We are unsure which order is your husband's, as we don't have any orders matching your surname. Please ask him to contact befrank@frankmobile.com.au and we're happy to help.

Bewertet mit 1 von 5 Sternen

I ordered iPhone 12 I’ve been emailing…

I ordered iPhone 12 I’ve been emailing asking for them to tell me when my order will arrive but all they tell me is they will get back to me or speed up the process but they not telling me when my order will arrive

9. Februar 2024
Bewertung ohne vorherige Einladung
Frank Mobile-Logo

Antwort von Frank Mobile

Hi there,

We're sorry for the delay. It looks like your order was delivered last Wednesday. Please contact befrank@frankmobile.com.au and mention you are Yusuf on Trustpilot reviews, and we will provide compensation.

Bewertet mit 5 von 5 Sternen

Quick delivery time, almost perfect customer service, great product.

I ordered my phone on the 4th, I received it on the 8th (Only because it was the weekend). I had an issue with my order and the customer service team got back to me within the hour and resolved it. I had an issue with receiving my refund on an order I had to cancel and unlike Paypal (Who gave me customer service jargon, didn't respond to my emails, and didn't send my refund for 7 days) Frank Mobile payed out my refund within the hour of making the request.

The product itself came exactly how advertised, it did come at 90% battery which I hoped to be a little higher but that is what was advertised so who am I to complain. I did have an issue initially contacting them on the phone, but I called that same number today and they answered instantly.

I have told all my friends about the fabulous service provided here, and the quality of the product and some of them have already made purchases on new phones. Not to mention their prices were the best on the market, with free shipping, very impressed. I will definitely be coming back to Frank Mobile for my future electronic purchases. Stay legit!!

10. Jänner 2024
Bewertung ohne vorherige Einladung
Frank Mobile-Logo

Antwort von Frank Mobile

Hearing how much you liked our service has brightened up our day at Frank Mobile! Thanks for the great review you left us Hotene and for choosing to shop with us! We're glad to hear that a team member was able to assist you with a refund on the spot.

Thank you so much for recommending us! It's highly appreciated! 💓

Bewertet mit 5 von 5 Sternen

Very happy with my iPhone 13 Pro…

Very happy with my iPhone 13 Pro purchase. The phone is in great condition & works like it was new. I would recommend Frank Mobile from this experience.

11. August 2023
Frank Mobile-Logo

Antwort von Frank Mobile

It’s great to hear we delivered on our promise to WOW you with our iPhone 13 Pro unit. We’re looking forward to making your day once more when you next visit our website! 💟

Bewertet mit 4 von 5 Sternen

Fantastic Place online to buy iPhones.

Received my iPhone 13 Pro in Alpine Green today. To my surprise I received the original box as well which is a plus for me. I was only able to choose the 'Mint' option as the ‘Prime’ option was not in the colour I wanted. The mint phone had no scratches at all on the screen or back of the device, only a little bit of wear signs on the buttons as it was used in a case previously but I expected that. Camera had no visible scratches looked perfectly new.
I'm happy with the condition the phone arrived in and receiving the original box. I ordered during Christmas cut off week so it was delayed by 6 days but nevertheless I am happy. I was really skeptical buying this phone especially because I wanted it in the best condition possible and it really is. Cables and Sim Card ejector everything intact.
The Mint Condition option phone I received was 86% battery health, had a few scuff marks on buttons and sides, had an old sim inside from the previous owner so now I’m doubtful if it was checked properly and had bits of red dust in certain spots like the charging port and sim tray ejector area.

Frank Mobile you have gained a returning customer. My next iPhone 14 Pro will be from you guys :) but I’m hoping you will check the device before sending it out.
*UPDATED REVIEW*

28. Dezember 2023
Bewertung ohne vorherige Einladung
Frank Mobile-Logo

Antwort von Frank Mobile

We really appreciate you taking the time to leave us a review, Tharindu. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience despite us making a mistake with the shipment which isn't acceptable. We hope to see you again with your next 14 Pro! 💘

Bewertet mit 5 von 5 Sternen

My phone

Very happy with my purchase delivery was quick and it was a smooth transaction

20. Oktober 2023
Frank Mobile-Logo

Antwort von Frank Mobile

Thank you for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you.

Bewertet mit 5 von 5 Sternen

Very simple transaction

Very simple transaction. Great value. I couldn't tell the difference between the phone and a new one. Also had great customer service as they explained a few things to me. Would definitely recommend.

3. Oktober 2023
Frank Mobile-Logo

Antwort von Frank Mobile

We're thrilled to hear you had a great experience, thank you!

Bewertet mit 5 von 5 Sternen

This site is mint

This site is mint, bought my dad a iPhone 11 Pro for $798 when they were on sale. Phone came in perfect condition. Wicked and honest phone platform to buy from

19. Oktober 2023
Frank Mobile-Logo

Antwort von Frank Mobile

We're thrilled to hear you had a great experience, thank you!

Bewertet mit 4 von 5 Sternen

Almost as described

Almost as described. Had minor damage but I paid for a high quality as new. Great postage and communication

18. Oktober 2023
Frank Mobile-Logo

Antwort von Frank Mobile

Thank you for your feedback.

Bewertet mit 4 von 5 Sternen

iPhone 13 pro - dirty but functional

Ordered an iphone13pro, happy with the performance of the phone however when it arrived I thought it was corroded around the camera lenses, but it was actually built up grime. I cleaned it with a tooth pick, but then had to so the same with the toggle button which was very sticky and full of some kind of muck.
Will be keeping the phone, but feel a little more care with cleaning devices is needed! I ordered a ‘Mint’ condition phone.

20. Oktober 2023
Bewertung ohne vorherige Einladung
Frank Mobile-Logo

Antwort von Frank Mobile

We're sorry that it wasn't cleaned properly. Please send photos to our customer support team via our email address, befrank@frankmobile.com.au, and they will address your questions or concerns in 1-2 business days.

Bewertet mit 4 von 5 Sternen

Better choice than brand new

A great company willing to send through a replacement phone when the one I first received had an issue with it. I had the replacement to me within three days.

25. Oktober 2023
Bewertung ohne vorherige Einladung
Frank Mobile-Logo

Antwort von Frank Mobile

Hi there,

Our deepest apologies. We're happy to help ASAP if you can get in touch via email. Please send details to befrank@frankmobile.com.au and mention you are Kylie on Trustpilot.

Bewertet mit 1 von 5 Sternen

Nightmare

Frank sent me a defective iphone, promised to send a replacement, and when I received the replacement it was also defective. I am still waiting on a refund after waiting nearly a month for a new phone. Absolute nightmare - I would not use Frank again.

6. Oktober 2023
Frank Mobile-Logo

Antwort von Frank Mobile

Hi Kendal, we're very sorry for your poor experience. You have been fully refunded.

Bewertet mit 5 von 5 Sternen

Very courteous

Very courteous
Prompt replies
Addresses the issue 100%
Very professional

6. Oktober 2023
Frank Mobile-Logo

Antwort von Frank Mobile

Thank you for your kind feedback, your words are very much appreciated. Have a great day!

Bewertet mit 5 von 5 Sternen

Great phone and a great price

Great phone and a great price
When l accidently entered the wrong delivery address it was fixed up promptly to ensure it arrived safely. Second time purchasing a phone from here!

6. Oktober 2023
Frank Mobile-Logo

Antwort von Frank Mobile

Thank you so much for leaving us this awesome review! We appreciate your business <3

Bewertet mit 5 von 5 Sternen

Quick delivery

Quick delivery, well packaged, cute linen towel to help protect the phone and be used around the house.

30. September 2023
Frank Mobile-Logo

Antwort von Frank Mobile

Thank you for supporting our business and leaving us such a great review!

Bewertet mit 5 von 5 Sternen

12 Pro Max 256GB Mint Condition

I bought a mint condition phone and was here within 2 days! Literally a brand new phone to be completely honest, everything in perfect working condition and the package was secure and safe. Would 100% recommend Frank Mobile.

5. Oktober 2023
Frank Mobile-Logo

Antwort von Frank Mobile

We really appreciate your review!

Bewertet mit 5 von 5 Sternen

Finding a trust worthy company is…

Finding a trustworthy company is getting hard to find, then I came across you guys with great reviews and killer prices I couldn't go wrong. The Samsung Galaxy S23 Ultra was described as MINT, and yes, it was. Thanks for helping out the real consumer that are wanting a great deal and 12 months warranty is what made me buy aswel. Cheers, Frank Mobile.

18. Oktober 2023
Bewertung ohne vorherige Einladung
Frank Mobile-Logo

Antwort von Frank Mobile

Thank you for your kind feedback, your words are very much appreciated. Have a great day!

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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