Very fast and positive response to a small problem I found with the phone I purchased. I would recommend Frank Mobile to others for good quality customer service. Thank you.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great experience but I bought a Prime condition IPhone that I realised after delivery had a scratch across the screen and I expected Prime condition so I was disappointed. I had no other issues and th... Mehr ansehen
Unternehmen hat geantwortet
Honestly, such an unexpectedly good experience! I bought a few phones to test return some that I didn’t like, and use the credit to buy something else. So a fairly complex interaction but the suppo... Mehr ansehen
Unternehmen hat geantwortet
Fast delivery and phone exactly as described. It appears as new. The battery life isn’t stunning but that may well be a feature of this particular model.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!
Kontaktinformationen
Little Collins Street , 3004, Melbourne, Australien
- 1300 882 674
- befrank@frankmobile.com.au
- frankmobile.com.au
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
iPhone 12
Looked at the adds on fb liked wat I saw the purchased an iPhone 12 mint condition recieved it in not time flat
Then opened it & went wow I really couldn’t tell if it was refurbished & works like a brand new phone excellent quality service & delivery highly recommended Frank mobile cheers Allan Perth wa

Antwort von Frank Mobile
Fully functioning phone at less than…
Fully functioning phone at less than half the retail???? Absolutely yes!
Feels good on the ethos too to know I'm recycling a little 🌳🌳🌳
Came with heaps less rubbish to throw out as plastics, cute microfibre cloth and just the essentials!!! Thank you so much

Antwort von Frank Mobile
Not as eco-friendly as described
The phone arrived very quickly and the condition was as described.
However, it had not been thoroughly cleaned and there was a lot of what I would describe as 'gunk' around the three lenses - obviously the previous owner had used a special protective case for the lenses which is great - but please Frank, check the phone carefully and clean it thoroughly before sending it out to a valued customer! Especially when that customer has paid over $1800 for a phone in 'pristine' condition!
The phone was wrapped in a polyester cleaning cloth, which was really strange. Other reviewers have said their phones were wrapped in an "eco friendly tea towel."
Frank must have run out of tea towels the day mine was packaged....
The parcel was supposed to be signed for - as expected for an item of significant value. Unfortunately mine was left in the mailbox up on the street. Fortunately I found it before someone else did!

Antwort von Frank Mobile
Haven’t been happier with a refurbished product
Fast shipping
Easy purchasing process
Cute packaging
High quality product

Antwort von Frank Mobile
Would highly recommend
I bought an iPhone 13 in mint condition. Easy buying experience, quick delivery and arrived wonderfully packaged. The phone itself was in near-perfect condition and the battery life is super long. I'd definitely purchase from them again.

Antwort von Frank Mobile
Excellent service
Although the matter could not be resolved, the efforts of Genti, your customer service representative, and his manner were superlative. I felt he really tried to help. He is an excellent ambassador for your company.

Antwort von Frank Mobile
Fast and Easy
I decided I needed to upgrade from my Iphone XR after it could no longer make it through the day without dying! After looking at my options I decided to go with the Iphone 14 Pro from Frank Mobile because they had a great EOFY sale on that was hard to argue with. I ordered it on the 26th and I was super shocked when it was delivered by Auspost 2 days later on the 28th! I wasn't expecting it to arrive so fast. In fact it sat in my room for over a week whilst I waited for the case to arrive haha.
It came wrapped in just a microfibre cloth tied with twine and a charging cable and was placed in a box with some packing peanuts. It was nice to not see any plastic but I wasn't sure whether it would still be protected. Thankfully everything was in 'mint' condition, just like I had ordered.
The battery health is at 98% and the phone is just like new. I couldn't be happier. A super easy experience, I would definitely recommend.

Antwort von Frank Mobile
Satisfactory Outcome
There were a couple of issues with the refurbished iPhone 13 that I ordered. They were polite and quick to respond to my emails. They paid for the return postage and were happy to offer an exchange or provide a full refund.

Antwort von Frank Mobile
Avoiding buying a new phone?
I’ve been avoiding buying a new phone for years. YEARS. I couldn’t face the inflated prices, the aggressive sales tactics and the (frankly) boring details about phone upgrades. Yawn. But after my 1982 model really started misbehaving I knew I had to act. Enter Frank Mobile. The process was easy, straightforward. And I got exactly what I needed, nothing more - nothing less.

Antwort von Frank Mobile
Surprisingly Satisfied
I recently purchased a refurbished iPhone 13 Pro Max with 256GB of storage in mint condition, and I couldn't be happier with my choice. This device has exceeded my expectations in terms of performance, features, and battery health. However, what surprised me even more was that my order was fulfilled by OzMobile instead of the expected FrankMobile.
What truly caught me off guard was the battery health of the refurbished iPhone 13 Pro Max. Despite being a used phone, it arrived with an impressive 94% battery health. This indicates that the battery is in excellent condition and has retained its capacity remarkably well. I was pleasantly surprised to find that the battery easily lasts me a full day with moderate to heavy usage, allowing me to rely on it throughout the day without constantly searching for a charging outlet.
In terms of build quality, the refurbished iPhone 13 Pro Max arrived in mint condition, reflecting excellent craftsmanship and attention to detail. Although it was OzMobile who fulfilled my order instead of the expected FrankMobile, I have no complaints regarding the device itself. The premium materials and sleek design exude sophistication and durability. The inclusion of a Ceramic Shield front cover adds an extra layer of protection against accidental drops and scratches. The water and dust resistance further add to the device's resilience.

Antwort von Frank Mobile
Recommend
Very happy with the phone I received! Has been a few months now, and am very satisfied. Loved the linen t-towel the device came packaged in :)

Antwort von Frank Mobile
Love my “new” phone!
Love my “new” phone. I like the minimal packaging and helping the environment as well as not paying full price for an upgrade. Phone was in perfect condition and fast delivery. Would definitely purchase from Frank again.

Antwort von Frank Mobile
Great service
Great service. Quick to arrive. Love that everything is upcycled and recyclable. Thanks

Antwort von Frank Mobile
I purchased a phone for myself and my…
I purchased a phone for myself and my 92 year old mother.
Website easy to use and pick what phone we required
Service was quick and received what we paid for. Thank you.

Antwort von Frank Mobile
Phone arrived as stated
Phone arrived as stated. Near new condition and works perfectly. A little disappointed the battery only has 93% charge capacity but it is, as stated it would be, over 83% capacity

Antwort von Frank Mobile
Great experience all round
I loved the whole experience using Frank. The easy to use, well-designed website. The competitive pricing. The super quick shipping, and high quality product I received. I'm no stranger to buying refurbished iphones, but Frank felt different - it didnt feel as dodgy as some of the other places and I knew it was a company I could trust to deliver what they had promised. Thanks team!

Antwort von Frank Mobile
Fantastic, prompt service
Great service from Frank Mobile when I called them. They went out of the way to get a phone to me quickly for an overseas trip. It arrived in 2 days and ‘mint’ condition was like brand new. Would definitely buy from Frank mobile again!

Antwort von Frank Mobile
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







